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Lady Forester Nursing Home has a Review Score of 9.8 (9.790) out of 10, based on 18 reviews in the last 2 years. Over all time Lady Forester Nursing Home has 23 reviews.
Review from Kay A (Daughter of Resident) published on 13 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
But what is special is that in the short time, my mum has been here, she has visibly relaxed. She is alert at times and has even smiled. I see her spotlessly cared for and warm. She has had real food, not just shakes, even though it can take an hour to help her eat. Already a speech and language therapist has been to see her and a special chair has been bought so she can in future be moved into the lounge.
This move has been transformative for the whole family.
Reply from Katie Pugh, Administrator at Lady Forester Nursing Home
Thank you for your kind review, we always strive to meet the needs of our residents to ensure they receive the best care and support. We will pass on your kind comments to the team.
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Review from Frank O (Resident) published on 12 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
Safety / Security
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Value for Money
Review from A L (Wife of Resident) published on 19 December 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 9.8 (9.790) out of 10 for Lady Forester Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.790 for Lady Forester Nursing Home is calculated as follows: ( (173 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 200 Ratings = 4.79
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lady Forester Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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