Barchester Ottley House Care Home

Corporation Lane, Coton Hill, Shrewsbury SY1 2PA
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9.6 78 Reviews
  • Barchester Ottley House Care Home, Shrewsbury
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ottley House.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Ottley House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kuda Munyira (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Barchester Ottley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ottley House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ottley House Care Home Reviews (78)

Total of 78, showing 1-20
9.6

Barchester Ottley House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Ottley House Care Home has 78 reviews.

Overall Experience

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Review from Catherine H (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been really happy with the care our mother has received at Barchester Ottley House Care Home. The staff are fantastic! All deserve praise (and a pay rise!) Thank you.
Only issue is with a potential urine infection Mum has which seems to be taking a long time to diagnose - GP issue.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for your review, we will continue to strive for the best care for Mum.


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Review from P G (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no regrets about handing my mother's care to the dementia care unit at Barchester Ottley House Care Home, Shrewsbury. Both the nursing staff and the care assistants were friendly, approachable and conscientious in the way they looked after my mother. As her condition deteriorated,
they altered their approach and kept the family aware as to why they were making these changes.
At all times, the staff did their utmost to make her last days as comfortable as possible. I could not ask for more.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the review, we are happy you were pleased with Mum's care while she was with us, it was an honour to care for her, she will be greatly missed by the Ottley House Family.


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Review from Kay K (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived at Barchester Ottley House Care Home for over three years and I visited her nearly every day. Mum had been fiercely independent but due to the level of care and compassion shown to her, she came to view Ottley as her home and often described herself as "happy", which is amazing bearing in
mind her health was failing. I came to know the nurses and carers and watched them working collaboratively and with good grace and this created a positive atmosphere in the home. The excellent nurses fought for Mum for investigations, pain relief and review because the GPs were sometimes difficult to pin down. Some of them phoned me after their shift to let me know that Mum had settled when I had been worried. If I ever thought there was an issue (and there were very few) the nurses would listen to me and sort it. The respectful attitude shown by the carers preserved her dignity and individualism and there was much humour. They would chat and laugh with her and comfort her when needed.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the review, Mum will be missed greatly at Ottley House, it was a great privilege for us to care for her.


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Review from Stuart M (Husband of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter and I looked at many homes and whilst Barchester Ottley House Care Home is a 2-hour drive - or 2.5 train journey for me - we are very confident that we made the right decision.

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Review from G G (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in very well to life in Barchester Ottley House Care Home. With the care of staff, she has regained some of the weight lost prior to moving into residential care.
The staff have been extremely kind and helpful towards my mother, for which I am very grateful.

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Review from Pamela D (Friend of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is helpful and look after my friend with kindness. Keep him clean and out of pain. Would recommend to everyone.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for your valuable feedback, we greatly appreciate taking your time to complete the review.


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Review from Deirdre M (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Barchester Ottley House Care Home. The facilities are excellent, clean and in good repair. The staff are professional, friendly and approachable and always willing to listen to and answer any concerns. My mother has been very happy here and loves the staff and her room.
I would recommend Ottley to anyone.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for your feedback. This is inspiring and motivating to our team, we want to continue to provide quality care in the home for our residents and ensure every moment is memorable.


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Review from Richard C (Nephew of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded
her dignity at all times. She always told us how lovely all the staff were and how comfortable she was.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Hi Richard, thank you for the feedback, it was an honour having her living with us, she is greatly missed by the staff.


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Review from I M (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in my mother has been wonderful since she moved into Barchester Ottley House Care Home.
She has returned to her old self, happy, chatty and interested in living again.
Mum celebrated her 93rd birthday in august and the staff made it a special day for her, her room was decorated, a delicious
cake made and staff were fantastic.
We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for taking the time to complete this positive review, we will continue to prioritise patient-centered care to ensure Mum continues to enjoy her stay at Ottley House.


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Review from D A (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in Ottley House since April 2024 and following the initial visits, I was very pleased to have found such a lovely care home for him.
Sadly, during the 3 months of him being here, I have noticed a big change in staff, with what I feel to be under-staffing at times. My big upset is
seeing what was a most beautiful garden area being totally neglected, only two years ago this used to be well looked after and a joy to visit and sit out and walk around. Please Barchester, employ a gardener!

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for taking the time to review our home and teams, and thank you for raising the concern with the garden, in the last weeks there has been progress and our maintenance team are working on it.


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Review from Joan L (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went to see Mum after we had been on holiday - so pleased to see her looking so good and happy. Spent a lovely morning with her in the big lounge, so light and airy, she watched people coming and going, she has dementia. The carers all spoke to her in passing, they knew her name, impressed. Could wish
for better care or carers for her. Thank you all.

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Review from Lynne M (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have parents here and was concerned about them moving in. I was surprised at how kind and supportive the staff are, from the nurses, carers, cleaners, kitchen and office staff.
The activities are good and needed particularly by my father who is always busy, the more the better. The food is of a good
standard and choice is good. A bin in the room would be an idea. For my father, in memory lane, try to maintain his independence as long as possible, i.e. shave, trim beard etc. Not living close, I would like a video call set up so I can communicate better. Dad no longer has his phone with him in memory lane.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the positive feedback, the team greatly appreciates the recognition.


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Review from Stewart W (Son of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother's care home is very good indeed. We have trusted them to look after our frail and vulnerable mum since the death of our father, her husband, last year.
They have risen to the challenge.
Mum is very well cared for and is happy. The staff are very friendly and considerate. An excellent establishment.
Thank you.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the positive feedback, the team greatly appreciates the recognition.


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Review from M J (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after, she has her moments and does complain to me occasionally however she does understand her situation for a short time when explaining. The staff all interact with her and are very kind and caring. If we have any issues, the staff are very understanding and usually bend over
backwards to solve.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for taking the time to review our care home, your feedback enables us to continue to provide quality care to our residents.


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Review from Susan M (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Ottley House for five years and is really happy. The staff are kind, respectful and professional. We love the fact that there is an arranged activity coordinator. Our mother benefits from the stimulation. The home has a warm, friendly, homely atmosphere. The staff training is
given priority (shown, I feel by quality of care) Home is very well managed in my opinion.

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Review from Judith W (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five years on and our 94-year-old mum is still being cared for and loved by the amazing staff, from domestic carers, nurses and even the chef. We had her 5th afternoon tea party complete with a fabulous cake made again by the chef/kitchen. It was on the 27th just last week. She has Vascular dementia
and many other illnesses and handicaps. 5 years in her comfy bed and never a bedsore. There is nowhere better, although she may not know us, she does know she is comfortable and cared for. A glass of wine or a Baileys, delicious food in an immaculately clean premises, we can be assured she is so well looked after and as happy as she can be. Thank you Ottley House and all staff.

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Review from Philip P (Brother of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been with the home since August 2021. On average I visit about 3 times per week, each lasting about 1 hour. During this time, I have established a good relationship with all the staff, from management down to the cleaners. I have found them all to be friendly and supportive in the care
of my brother and he seems happy and contented in his situation.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you so much for your kind words. It is a pleasure to care for your brother and also seeing your smiley face when you visit, we do agree the staff team at Ottley House is one of the best.


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Review from S D (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All I’m going to say is if you care about your loved ones do not leave them at Ottley House. The place is a dump and needs shutting down.
Staff neglect residents and do not care. They leave them suffering.
Animals would get treated better.
Do not believe the 5-star reviews, they are probably made
up by staff.

Reply from Feedback Team, The Feedback Team at Barchester Ottley House Care Home

Thank you for taking the time to leave a review, a member of our Feedback team has been in contact with you directly so we can support you further with the concerns. Please do respond to this email when you feel ready to get in touch. We have checked, and the reviews shared on our platform are not from any of our staff members. Kind Regards, Barchester Feedback Team.


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Review from Leeza D (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Barchester Ottley House Care Home for the last 6 months. The staff are always smiling, they all work so hard to take care of all the residents. Nothing is too much trouble and they keep me informed on Mum's care phoning me if something has changed. The food is varied and
there is always a nice choice for mum to choose from. I cannot fault the care my mum receives. They have activities regularly. Thank you to everyone from the manager to the cleaner for all your handwork and dedication to the residents

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you so much for your kind words, very thoughtful of you. I will pass on your appreciation to the team.


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Review from SarahJane J (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when
I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your lovely kind words. Dad is a pleasure to care for, I will share with the team.


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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Barchester Ottley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Barchester Ottley House Care Home is calculated as follows: ( (208 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 296 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ottley House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (11)

Kuda

Kuda Munyira

Job Title: General Manager

Joined: 2016

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.


I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.


Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.


My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.


My fantastic team and I look forward to welcoming you into our home


Gemma

Gemma Roberts

Job Title: Deputy General Manager (Non Clinical)

Joined: 2002

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.


Sarah

Sarah Mitchell

Job Title: Administrator

Joined: 2012

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.


Adam

Adam Wright

Job Title: Maintenance Manager

Joined: 2021

I joined Ottley House just a couple of months ago. i have a vast background in building and maintenance work .


Gill

Gill Hill

Job Title: Senior Care Assistant

Joined: 2015

Hi I am Gill and I started working for Barchester in 2015. I started as a care assistant and am now a senior care assistant. As part of my role I am here to mentor new staff as they start their journey at Ottley House, making sure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.


Amy

Amy Gale

Job Title: Senior Care Assistant

Joined: 2015

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.


Zoe

Zoe Downer

Job Title: Clinical Lead Nurse

Joined: 2018

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.


Nicolae

Nicolae Tincu

Job Title: RGN

Joined: 2017

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!


Nigel

Nigel Phillips

Job Title: Housekeeping Assistant

Joined: 2016

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.


Michael

Michael Craik

Job Title: Care Assistant

Joined: 2013

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.


Melissa

Melissa Smallman

Job Title: Laundry Assistant

Joined: 2004

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.


Frequently Asked Questions about Barchester Ottley House Care Home

What types of Care is Barchester Ottley House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ottley House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Barchester Ottley House Care Home have?

There are 68 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Ottley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ottley House Care Home to the centre of Shrewsbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.