Barchester Ottley House Care Home

Corporation Lane, Coton Hill, Shrewsbury SY1 2PA
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9.6 78 Reviews
  • Barchester Ottley House Care Home, Shrewsbury
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ottley House.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Ottley House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kuda Munyira (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Barchester Ottley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ottley House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ottley House Care Home Reviews (78)

Total of 78, showing 41-60
9.6

Barchester Ottley House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Ottley House Care Home has 78 reviews.

Overall Experience

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Review from Sandra H (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to admission to the unit we received good information in respect of the facilities and what to expect in terms of care and support. I cannot express how efficient the level of communication is between staff and me as next of kin. When a more expert level of care was needed the appropriate agencies
were contacted in a timely manner and care changed accordingly. I have been extremely happy with the care home.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you Sandra for your positive feedback I will relay this to the team. If you need anything please do not hesitate to ask.


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Review from M R (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the care my mum has from your happy and helpful receptionist to all the carers. They are always so kind to Mum, with time to talk to her and us when we visit.

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Review from Karen G (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every member of staff at Barchester Ottley House Shrewsbury for doing an amazing job during the COVID lockdown. Mum has received excellent care and attention during a time when family are unable to visit. When family ring to enquire they are always informative and give a full update
leaving nothing out. Thank you all for all you do - keep up the amazing work.

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Review from Derek H (Husband of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff at Ottley House for the marvellous job they all do in making sure residents like my wife are looked after. During the COVID lockdown, I have been unable to visit and although I have missed visiting I feel confident that the staff who care for her keep me up to date with
any changes or issues that may affect her day to day living. All staff have an amazing sense of humour which has obviously been what has kept them all going through very difficult and strange times. Thank you all for looking after my wife during a time that I have not been able to visit.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you, Derek, I will pass on your comments to the team, they have been amazing. Its been strange without our families visiting. Hope to see you very soon, take care and look after yourself.


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Review from Ali P (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on the memory lane dementia ward whilst at Ottley. I can only speak highly of every aspect of care my mother received. The carers treated her with such respect and compassion, as well as looking after us as relatives. It was hard seeing her condition progress so quickly, but everything
was done to make her time there was comfortable. Time was taken to discuss every element of her care and questions were encouraged. The overall home is beautifully presented and kept spotlessly clean. The food was of a very high standard, varied and nutritious.
My mother sadly passed away last week and I can honestly say the staff were amazing. She was treated with the utmost dignity. I and my dad cannot express our thanks and gratitude enough, and without your kindness throughout I’m not sure how we would have coped.

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Review from Beverley J (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care and support you give us, including Dad. Thank you for listening and for caring for Dad as much as we do.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you, Beverley, for your kind words. We like to think we are one big family.


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Review from M B (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with the caring attitude of all the staff at Ottley House.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you - we really appreciate your feedback.


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Review from Kath E (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful friendly staff for who nothing is too much trouble, very high care levels and housekeeping.
Varied and enjoyable entertainment with dedicated staff. You're made to feel at home if your a resident or visiting family/friends. Can't praise the staff enough.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you Kath, lovely words. I will relay these comments to the team.


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Review from Joanne D (Daughter of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good ratio of staff to residents so always someone available to ask questions. Staff all get to know new residents quickly and make family and visitors welcome. Especially impressed with the happy atmosphere created for everyone on Christmas Day and beautiful decorations in the home, very festive.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your positive feedback, I will relay this to the team, we are glad you and your family enjoyed the Christmas celebrations.


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Review from Laura W (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the lovely Christmas that you provided for my mother. Despite missing Christmas at home with their own loved ones the staff worked tirelessly and with great cheer. The atmosphere was festive, welcoming and the care and consideration offered to residents and relatives alike was exemplary.
The food was delicious and beautifully presented. Mum went to bed tired and happy as did the rest of us. So good to know that she is so well cared for and by such wonderful people. Bring on Christmas 2020.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you very much we always welcome feedback. I will share this with the rest of the team. I am glad you were able to share the celebrations with us.


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Review from Sheila L (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bad experience with another nursing home I was shocked to see how homely and welcoming it was.
The furnishings are first class, there are always people cleaning (not in an invasive way). The staff are wonderful spending a lot of time making sure my father is comfortable and has everything
he needs. I have seen them with very challenging behaviour and everyone is treated with kindness and respect. The home seems to run like clockwork and all the staff knowing what needs doing.
I love the rooms including the cafe and the restaurant which are a wonderful place for relatives and clients to go. Being relaxed and comfortable when we visit makes all the difference.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words, I will forward this onto the team.


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Review from Peter H (Husband of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all aspects of my wife's stay at Ottley House.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you, Peter, I am so pleased we were able to help.


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Review from Jonathan T (Son-in-law of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last three years, I have visited several care homes with my wife who has had to find suitable homes for her mother and aunt. Ottley House is by far the best of those we have visited. Its greatest asset is its staff who show tremendous dedication to and interest in the residents. Despite being
very busy they also always have the time to talk to visitors. My mother in law always looks well cared for, although she has severe dementia she appreciates the care she receives.
Two years ago we did not think she had very long to live. Today she is greatly improved. Her care is so good that one could almost be lulled into thinking that she is recovering from her illness. My gratitude, admiration and respect go to the people who care for her daily needs.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words, I will pass your gratitude to the care staff they will really appreciate this.


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Review from J B (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Barchester Ottley House Care Home for over 3 years now. He had been in another home before, so I know how lucky we are to have found such a good home for him. The staff are kind and attentive and respectful, something which is so important when people have dementia.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

It is great to receive positive comments, thank you to you for your kind words.


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Review from Jane W (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, loving environment. It feels very safe and I have no hesitation leaving my father there.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words.


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Review from M M (Resident) assisted by family/friend published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, kind staff with good sense of humour.

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Review from Deborah R (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident and we could not be happier. He was at another care home and Ottley House came to our rescue. He is so calm and settled. They actually care. If you are looking for somewhere your loved one will be safe, secure, well fed and treated like a human being, look no further. Barchester
Ottley House is the place.

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Review from Aled R (Son-in-law of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is at present a resident. We are really pleased with the way he has settled. My wife is over the moon with every aspect of the home. We as a family have had a weight taken off us all. They are excellent.

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Review from Kelly (Granddaughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather has settled into Ottley very well, the staff and residents welcomed him into the Ottley "family" with open arms. The staff are warm, friendly, sociable, cheerful and caring. My grandfather is cared for with dignity and compassion at all times. His personal care is excellent and he is
clean and well presented. His room is also comfortable, clean and homely much like the rest of the home.
The food is excellent, home cooked and nutritional. My Grandfather is definitely a fan of the puddings! Also, there always seems to be tea, coffee or a cold drink on offer for the residents......or sweet treats and crisps if requested.
As a family, we are made to feel welcome too. Losing your loved one to Dementia is incredibly painful and difficult. However, the positive atmosphere and caring ethos at Ottley are so reassuring. Thank you to all the staff for all you do, it is very much appreciated.

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Review from Susan H (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Ottley House in May 2018. He settled in quickly. He loves the food and seems very happy there. As a relative, I was struck by how well the staff work as a team. They are all caring and friendly and good humoured. They seem happy in their work and seem to get on well and communicate well
to each other.
I feel Dad is well cared for and am happy that he is at Ottley. They do their best to make him comfortable.

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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Barchester Ottley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Barchester Ottley House Care Home is calculated as follows: ( (208 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 296 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ottley House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (11)

Kuda

Kuda Munyira

Job Title: General Manager

Joined: 2016

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.


I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.


Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.


My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.


My fantastic team and I look forward to welcoming you into our home


Gemma

Gemma Roberts

Job Title: Deputy General Manager (Non Clinical)

Joined: 2002

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.


Sarah

Sarah Mitchell

Job Title: Administrator

Joined: 2012

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.


Adam

Adam Wright

Job Title: Maintenance Manager

Joined: 2021

I joined Ottley House just a couple of months ago. i have a vast background in building and maintenance work .


Gill

Gill Hill

Job Title: Senior Care Assistant

Joined: 2015

Hi I am Gill and I started working for Barchester in 2015. I started as a care assistant and am now a senior care assistant. As part of my role I am here to mentor new staff as they start their journey at Ottley House, making sure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.


Amy

Amy Gale

Job Title: Senior Care Assistant

Joined: 2015

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.


Zoe

Zoe Downer

Job Title: Clinical Lead Nurse

Joined: 2018

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.


Nicolae

Nicolae Tincu

Job Title: RGN

Joined: 2017

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!


Nigel

Nigel Phillips

Job Title: Housekeeping Assistant

Joined: 2016

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.


Michael

Michael Craik

Job Title: Care Assistant

Joined: 2013

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.


Melissa

Melissa Smallman

Job Title: Laundry Assistant

Joined: 2004

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.