Portland House

25 Belvidere Road, Shrewsbury SY2 5LS
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9.8 48 Reviews
  • Portland House, Shrewsbury
Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

The home has recently undergone major refurbishment and the grounds have been developed to a high standard.

Rooms are tastefully decorated and there are plenty of communal areas indoors and outdoors for residents to enjoy.

You can follow Portland House on Facebook 'Portland House Nursing Home' to view their activities within the home.

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Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denise Jones (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Care £1,200 – £1,350

  • Hairdresser/ chiropody/ toiletries excluded in fee
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Car park on site


Portland House Reviews (48)

Total of 48, showing 1-20
9.8

Portland House has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time Portland House has 48 reviews.

Overall Experience

  • 37
  • 11
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Date Published

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8
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Review from Martin J (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for
clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.

Reply from Denise Jones, Manager at Portland House

Thank you very much for the fabulous review and kind words. Mum and the whole family will be missed.


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Review from M J (Sister of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, this is very much appreciated.


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Review from Mildred T (Respite Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful two-week holiday. All the staff were very kind and caring.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind review. It was a pleasure and we hope to have you back again soon.


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Review from G P (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Portland House from the hospital. The help, welcome and support from the whole team towards my mother and me has been excellent. I am always made to feel welcome and staff are very friendly and nothing is too much trouble. My mother has settled for better than I ever thought
possible, which has been so reassuring.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words; it is a pleasure to care for Mum.


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Review from A F (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks
very comfortable and peaceful.

Reply from Denise Jones, Manager at Portland House

Thank you very much for such kind words, it was a pleasure to care for dad.


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Review from A C (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents are in Portland House for respite care following illness. They have received excellent care and I have had very good support from the staff. My father had to go back into hospital and his room was kept for him and staff have asked after him every day when I visited my mother I would highly
recommend Portland House.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, it is a pleasure to care for Mum and Dad.


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Review from Anne J (Mother of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were caring to my son.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, I am sorry he was not with us for long.


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Review from Kathryn I (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with
its clean but homely feel and daily entertainment programme.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.
As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. You are always welcome at Portland House. Mum will be missed


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Review from R K (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and
gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It was a pleasure to care for Mum.


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Review from Carole C (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it was a pleasure to care for Dad.


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Review from Victoria T (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their
company, fun and laughter, and they take good care of her.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it is a pleasure to care for your mum, if you have any ideas regarding activities please let us know.


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Review from J W (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, It is a pleasure to care for your mum.


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Review from Michael T (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House Nursing Home was fabulously taking care of my mother who was in for respite care.
The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. Mum is always welcome with us.


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Review from Julia H (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well
being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.

Reply from Denise Jones, Registered Manager at Portland House

Thank you very much for your kind words, it is a pleasure to look after Mum and support you all as a family.


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Review from Andrew B (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have great confidence in the care provided by Portland House and their staff, our mum spent a couple of years here before passing and when our father became unable to fend for himself, he expressed a preference to attend Portland House, initially for respite care and ultimately as a resident.
Everyone
is so friendly, welcoming and helpful.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after Dad.


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Review from Karen R (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It broke my heart to admit that I could no longer care for my lovely mum at home but after her condition deteriorated I was left with no option but full-time nursing care. Portland House care home was recommended to me and after meeting the manager and having a look around, I was happy we had found
the right home.
I have found staff to be friendly and approachable and if I ever have any questions or issues they are answered and resolved immediately. The inside of the home is beautiful and well-maintained and it's lovely to see the residents enjoying mealtimes together where possible. Everywhere is very clean and the communal rooms are bright and comfortable. Staff really care about the resident's family members as well as the resident. The manager has been very supportive and her office door is always open for a chat or a cry! Mum has a lovely, light airy room and enjoys seeing the staff passing her door. She is safe and cared for and that is the most important thing.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your extremely kind words. It is a pleasure to care for Mum.


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Review from Anne R (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really grateful for the exceptional care Mum is receiving at Portland House. It is very clear how much her health has improved over the last 16 months. Recently when my Dad didn’t appear for visiting the team followed it up and potentially saved his life in alerting me. Just wish to put on record my
thanks and appreciation.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. Family is very important.


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Review from Victoria T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Portland House after a hospital stay which prevented him from returning home. Dad had dementia and wasn't the easiest of residents I'm sure to deal with, but the care he received was second to none and I will forever be grateful to all of the staff at Portland House for making
him comfortable during his final months.
I would not hesitate to recommend Portland House to anyone considering it.

Reply from Denise Jones, Manager at Portland House

Many thanks for your kind words, these kind words are very much appreciated.


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Review from Kerry B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the difficult decision to accept you can't give the care your parent needs at home anymore is solely destroying. But finding the gem that is Portland House has helped restore my faith in the care system. The care my dad is receiving at Portland House is exceptional. The staff are friendly and
attentive, and it has a real family feel about it. The matron is very approachable, the nurses are great, and the care staff do care! Then all the people behind the scenes, domestic, kitchen admin etc are always friendly too.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after Dad.


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Review from Amanda B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems to have settled in well at Portland House Care Home after being unable to cope at home following a stroke and several hospital stays. The manager and all the staff are friendly and have been very supportive to us.

Reply from Denise Jones, Manager at Portland House

Many thanks for your kind words, it is a pleasure to look after Dad.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Portland House is calculated as follows: ( (139 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 174 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Denise

Denise Jones

Job Title: Registered Care Home Manager

Joined: 2014

I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years and I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team,
I operate an open-door policy and have good communication with staff, residents, and relatives


Frequently Asked Questions about Portland House

What types of Care is Portland House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Portland House provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Portland House have?

There are 33 Single Rooms.

What are the Facilities & Services at Portland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portland House to the centre of Shrewsbury?

1.1 mile(s) as the crow flies, distance by road may be significantly further.