Portland House

25 Belvidere Road, Shrewsbury SY2 5LS
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9.8 48 Reviews
  • Portland House, Shrewsbury
Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

The home has recently undergone major refurbishment and the grounds have been developed to a high standard.

Rooms are tastefully decorated and there are plenty of communal areas indoors and outdoors for residents to enjoy.

You can follow Portland House on Facebook 'Portland House Nursing Home' to view their activities within the home.

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Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denise Jones (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Care £1,200 – £1,350

  • Hairdresser/ chiropody/ toiletries excluded in fee
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Car park on site


Portland House Reviews (48)

Total of 48, showing 21-40
9.8

Portland House has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time Portland House has 48 reviews.

Overall Experience

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Review from Cathy C (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum has only been at Portland House for a month, she has settled in well and seems to be happy, which from my point of view, is brilliant. I have not met all the staff, but those that I have met seem to be very caring and are now getting used to Mum and what she needs, which puts me at ease
because, at the end of the day, you are leaving your family member to be looked after by strangers who you do not know, but I have no concerns, she looks well. As for the management, I have said before that I can't say thank you enough for all your help in the process of getting Mum into Portland House and everything that needs to be done to ensure that she feels comfortable. The nurses and carers are friendly and listen when I have a query and action are taken, plus will always have a chat if they are around when I arrive to visit Mum; no matter how busy they are, they will always find the time to say hello, from my point of view this is a massive plus.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after mum.


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Review from D C (Resident) assisted by family/friend published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have great confidence in the staff. They have shown to be caring and attentive and shown an interest in dad's welfare and have made a great effort to get to know and understand him as the man he was and his past etc. Also, they are aware that he is anxious about his wife and family and
they do their best to reassure him. They're extremely helpful and supportive.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It is a pleasure to care for Dad.


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Review from G B (Son of Resident) published on 16 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Portland House staff helpful and supportive. If there were any concerns we have been contacted by telephone to discuss the matter. Our overall impression is that Portland House is well run by the care manager and the care team.

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Review from Angela C (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff very caring and pleasant.

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Review from Howard T (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came from hospital where she had been medically treated but received little personal attention and consequently was not in a good state.
The staff at Portland house welcomed her into the nursing home in a lovely friendly and caring way.
The attention she received was excellent from the manager,
nurses, carers and everyone else, they were always calling into her room to check on her and chat with her.
The visiting policy was brilliant in that I and my family could visit her whenever we liked.
Top class nursing home, thanks to all the staff who were so kind to my mum.

Reply from Denise Jones, Manager at Portland House

It was a pleasure to look after a lovely lady, and to get to know the family.


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Review from D P (Son of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is being well looked after considering her age and condition. Staff are friendly and nursing staff very caring.

Reply from Denise Jones, Manager at Portland House

Thank you for your comments; she has reached a mile stone of a 101-years this year and is a pleasure to look after.


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Review from Margaret R (Sister of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very grateful for the excellent care my sister receives at Portland House. We have found the manager and staff always available to talk to if needed and both supportive, helpful and caring. My sister is fully dependent on the staff for her physical care, her social care and her mental
health, all of which, the home take into account and support her with fully.

Reply from Denise Jones, Manager at Portland House

Your sister is a pleasure to look after. Thank you for all your support.


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Review from Yvonne M (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful management and staff. Excellent nursing care. Very good food.

Reply from Denise Jones, Manager at Portland House

Would like to thank the family for their review and also gave a personal thank to all members of staff which was appreciated by all.


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Review from Paul P (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been staying at Portland House for nearly three years. The staff are excellent and go out their way to help him and he is very well cared for. His room is always tidy, clothes returned nicely laundered and they were accommodating when we took some of dad's things from home. The food is of
a good standard and always plenty of it. The nurses and carers are a credit to the home.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind review. It is a pleasure to care for Dad.


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Review from Sonia R (Wife of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been a resident of the home for 3 weeks but so far I have been impressed with the attention the care staff are making to him. He has been quite a challenge but the staff have referred him appropriately and have been patient with him.

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Review from Gwyneth K (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had a bereavement in our family and my brother and myself had to tell our mother that her youngest son had died. Portland House have been extremely supportive both to ourselves and offered amazing support to Mum, giving her extra attention as she needs it. I would like to thank the manager
and all the staff for their love and support during this upsetting time.

Reply from Denise Jones, Manager at Portland House

Many thanks for your kind words. It is a pleasure to look after mum.


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Review from Peter R (Son of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother was placed in Portland House in the last few months of her life when she had very poor mobility and complex nursing needs. Due to this and Covid restrictions, she couldn't enjoy the full facilities on offer. However, she enjoyed 5-star quality food, high quality personal care
in a very clean and well-maintained environment. The staff and manager did their best to improve Mum's experience with a room change allowing her sight to the outside garden. They facilitated relative's requests and visits and provided outstanding care and support.

Reply from Denise Jones, Manager at Portland House

Many thanks for your review. Your kind words are very much appreciated.


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Review from P G (Next of Kin) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is homely and personal. Contact with me is very good. Resident was poorly on entry but has since put on weight and is content.

Reply from Denise Jones, Manager at Portland House

Many thanks for your review. These words are very much appreciated.


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Review from John M (Husband of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Portland House for 14 months; she passed away on the 18th of January 2021. The care she received was second to none, all the staff were wonderful, meals were very good, the care, kindness were excellent. I would highly recommend Portland House for care and nursing.

Reply from Denise Jones, Manager at Portland House

Many thanks for your review. It was a pleasure looking after your wife. We will miss you as a family.


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Review from Hazel E (Sister of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this very difficult twelve months, all the staff at Portland House Shrewsbury have been outstanding with care for patients and relatives always a priority. The consideration for visiting relatives has been very good with all the possibilities to enable visits been taken. On behalf of my sister,
I would like to thank them very much.

Reply from Denise Jones, Manager at Portland House

Many thanks for your review. It's a pleasure looking after your sister.


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Review from Helen B (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first had to make that horrible and stressful decision to move my mum into a nursing home, the Manager told me that ‘Portland House (was) like a family.’ I’m an old cynic and was wary in trusting this, but I now know it to be the truth. This isn't a flashy, purpose-built facility, but it's
the most caring place of all the nursing homes of which I've had experience.
The compassion, humanity and love the staff have shown us isn't just ‘doing a job’; it’s doing the most difficult job in the world, making it look the easiest and doing it all with a smile. Portland House has a great staff team, who work together well and are confident and capable, from the youngest to the most experienced. And they all CARE.

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Review from E M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care provided by Portland House care home. The staff and management team are caring and supportive and mum is safe and happy which is all we could wish for. This is the second time we have used Portland House care home and we will certainly be recommending it to other
friends and family.

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Review from Helen (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with the care our mother receives at Portland House.
She arrived at the start of the Coronavirus lockdown having been discharged from hospital very quickly after an operation to fix a broken leg. This put a double burden on her carers of both quarantine and immobilisation.
We have been unable to visit but have had helpful updates by phone and she seems to have responded very well to excellent care. Above all the home has succeeded in avoiding infection with the virus, which indicates meticulous hygiene and the most careful systems of control.
We are very pleased with all that Portland House is doing for her and very grateful to all the staff for a high standard of care that has been maintained in the most difficult circumstances.
Unable to visit so I cannot truthfully grade any of the following lists but will assume excellent in all categories judging on her progress so far, previous respite care.

Reply from Denise Jones, Manager at Portland House

We are glad we were able to take mum back at this trying time for you all.


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Review from Sarah S (Friend of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough at Portland House, the staff are so friendly and caring. Our friend/neighbour, now a resident at Portland House, was a very independent and very reluctant to let anyone in her home or accept any help. She was known to Portland House as her husband had been cared for and eventually
passed away at Portland House. They supported her through the most difficult times and now Portland House has become a home from home for my friend. Have not seen her looking so well, happy and content in years. The manager has certainly gone well beyond what anyone could expect in terms of being supportive etc. Now we have met several staff, it's the same with them. Brilliant.

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Review from D H (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home since October 2018 and she is very happy there. We also had my father in Portland for end of life care five years ago. It was nice to see not many changes in staff which says it all. The staff are amazing and caring and management are always very helpful with all
the paperwork and support. I am, as a daughter, happy Mum is being cared for the way she is. I would highly recommend Portland House.

Reply from Daren Carnwell, Regional Manager at Portland House

Such positive reviews like this mean a lot to the staff at Portland House who work very hard to ensure that everyone receives the best possible care. Thank you so much.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Portland House is calculated as follows: ( (139 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 174 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Denise

Denise Jones

Job Title: Registered Care Home Manager

Joined: 2014

I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years and I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team,
I operate an open-door policy and have good communication with staff, residents, and relatives