Portland House

25 Belvidere Road, Shrewsbury SY2 5LS
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9.8 48 Reviews
  • Portland House, Shrewsbury
Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

The home has recently undergone major refurbishment and the grounds have been developed to a high standard.

Rooms are tastefully decorated and there are plenty of communal areas indoors and outdoors for residents to enjoy.

You can follow Portland House on Facebook 'Portland House Nursing Home' to view their activities within the home.

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Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denise Jones (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Care £1,200 – £1,350

  • Hairdresser/ chiropody/ toiletries excluded in fee
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Car park on site


Portland House Reviews (48)

Total of 48, showing 41-48
9.8

Portland House has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Portland House has 48 reviews.

Overall Experience

  • 37
  • 11
  • 0
  • 0
  • 0

Date Published

48
2
8
14
34

Review from Brian John B (Husband of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care of Portland House since early December 2018. Though she has not been the easiest of patients due to her mental state, the staff have treated her with utmost care and consideration. Sometimes I wonder where they find such patience. I am most grateful to all of them.

Reply from Daren Carnwell, Regional Manager at Portland House

Thank you for such a positive review of the team at Portland House. This is very much appreciated as the whole team work very hard to ensure the best possible care and attention to all people who reside at the home. Thank you again.


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Review from K E (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run and staff are always cheerful. Management is good and deals with problems quickly. Nursing staff are very good. Overall it is a very nice care home that I would recommend.

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Review from Pam R (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are extremely efficient and carry out their duties in a caring and cheerful way. They are also friendly and welcoming towards family and other visitors.

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Review from Jackie A (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for the past 18 months. She is very settled here and it has a very homelike atmosphere. The staff are extremely pleasant, helpful and nothing is ever too much trouble. I would have no hesitation in recommending this home to anyone that needs good care and trustworthy
staff who go out of their way to make both my mother and family feel totally at ease. Noting is too much trouble. Keep it up, please.

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Review from Frances S (Sister of Resident) assisted by family/friend published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Portland House for seven months and have been happy and very satisfied with the care and attention I have been given. The staff are always very helpful and will listen to any requests I have and do their very best to help.

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Review from S W (Niece of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Portland House for many years. Her time there has been very helpful. The staff and management are extremely helpful and kind.

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Review from Glyn E (Husband of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many nursing homes in the area, we found the best one in Shrewsbury to move my wife into. She has Parkinson's disease and we moved here to be nearer the family. She has been in a home for seven years, almost two in Portland house. She is so well looked after and the staff are most patient
and caring. It's like a family and that extends to me too.

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Review from Sarah F (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Portland House for just over 4 years. In all that time she was very well cared for and at no time did I have any reason to complain about her care. Her room was bright and the decor very good. She was able to have photos and familiar pictures and ornaments in her room making her surroundings
familiar. I found the staff very friendly, helpful and obliging. The manager and nursing staff were approachable and happy to discuss any concerns I had regarding my mother. In my mothers final weeks, I could not have wished for any more support and sympathy than I was given by staff, especially when she passed away.

Reply from Daren Carnwell, Regional Manager at Portland House

Dear Sarah
Thank you for your comments made about Portland House which are very welcome. I know that the manager and her team work very hard to ensure that all our residents and relatives experience the best possible care.
Thank you.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Portland House is calculated as follows: ( (132 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 163 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Denise

Denise Jones

Job Title: Registered Care Home Manager

Joined: 2014

I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years and I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team,
I operate an open-door policy and have good communication with staff, residents, and relatives