Radbrook Nursing Home

Stanhill Road, off Bank Farm Road, Shrewsbury SY3 6AL
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9.7 39 Reviews
  • Radbrook Nursing Home, Shrewsbury
Radbrook Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of Radbrook, Shrewsbury.

Opened in 1991, it was Morris Care’s first Home and today offers both long and short stay for elderly residents as well as respite care, post-operative rehabilitation and palliative care.

The home has 59 bedrooms, five spacious living rooms and sitting areas and a sociable dining room. Each space is carefully designed to deliver first-rate nursing care in a relaxed environment that is a real home from home. All communal spaces are located close to residents’ bedrooms, allowing easy access and comfortable living.

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Care Provided by Radbrook Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Parker (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Radbrook Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Radbrook Nursing Home Reviews (39)

Total of 39, showing 1-20
9.7

Radbrook Nursing Home has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Radbrook Nursing Home has 39 reviews.

Overall Experience

  • 29
  • 8
  • 1
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Date Published

39
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Review from H D (Niece of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my aunt's stay at Radbrook Nursing Home, the care she received was exceptional. The staff demonstrated professionalism, kindness, and a deep commitment to her well-being. They ensured her medical needs were met promptly and attentively, while also fostering a warm, supportive environment. Her
personal care was always handled with respect and dignity, and her room was kept clean and comfortable. The team's communication with family was transparent, providing regular updates on her health and progress. Additionally, the activities offered kept her engaged and uplifted. We truly appreciate the dedication and compassion shown by everyone at Radbrook, making her stay as pleasant and comfortable as possible.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you so much for sharing this thoughtful review. We are truly grateful for your kind words and for taking the time to share your experience. At Radbrook Nursing Home, we strive to provide the highest level of care and support, and we're so pleased to hear that your aunt's stay was marked by professionalism, compassion, and comfort. It's wonderful to know that our team's dedication made such a positive impact on her well-being and that the communication with your family was transparent and reassuring. We will continue to prioritize respect, dignity, and engagement for all of our residents. Thank you again for putting your trust in us.


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Review from Gael B (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached the care home manager when my father-in-law required full-time nursing care, following a spell in the hospice. From that day he, and I, were shown nothing but kindness. Initially, he was extremely agitated and upset but they remained calm and professional. They were also very supportive
to the family when it was, at times, very upsetting to see him so unhappy. Thankfully he settled and spent the last couple of weeks of his life much calmer and happier almost. We are so grateful that after all the upset of him being poorly for over 2 years, he ended his days comfortable and calm. We will always be grateful for the way we were all welcomed and accepted.

Reply from Sarah Parker, Home Manager at Radbrook Nursing Home

Thank you for taking the time to review our home and services. It was a pleasure to have your father-in-law in our care, we are pleased he settled in and that our staff were supportive towards him and your family, providing a warm welcome and supportive environment for our residents and family is one of our priorities here at Radbrook, we are pleased to hear that your experience with us was a positive one.


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Review from J O (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the Radbrook team the staff are professional, polite, and caring. They have supported my father over the past 6 months and have accommodated all of his needs they are a dedicated care team. The care manager shows professionalism towards all the team, residents, and families and the
level of care and expertise is outstanding and shows an understanding for patient dignity and confidentiality.
There are activities every day for the residents and the activity team are always thinking of new ways to improve the resident's day. I recommend Radbrook Care Home for anyone looking for a true home-from-home experience.

Reply from Sarah Parker, Home Manager at Radbrook Nursing Home

Thank you so much for taking the time to review our home and the services our team provide. Our team is dedicated to providing a high standard of care and creating a warm and welcoming environment for our residents and their families. Your kind words are a testament to their hard work and commitment. We truly appreciate your feedback and look forward to continuing to provide care for your father.


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Review from Jackie E (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would first like to say a huge thank you to all the staff at Radbrook Nursing Home. My Grandad received nothing but first-class professional care during his short time at Radbrook nursing home, The manager was amazing and put my Grandad and all the family at ease. The nurses and carers who cared for
him were brilliant nothing was ever too much trouble, grandad described the nursing home as a 5* hotel and the food was beautiful. The home itself was spotless and felt very homely. Thanks again for everything you did for Grandad.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you for taking the time to review our home and to share your experience of Radbrook Nursing Home. We are delighted to hear that you found the team helpful and supportive at this difficult time. We aim to deliver a high standard of care and support to our residents and their families. Our team takes great pride in their work, and your feedback is truly appreciated as it reaffirms the dedication and genuine care they demonstrate each day. Thank you again for choosing our home.


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Review from Carol J (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Radbrook for six months before moving closer to family. I don't think I can ever thank the staff enough for looking after Mum so brilliantly. The care, compassion, kindness and patience all the staff showed to Mum was amazing. Mum has had a very difficult year in 2023, when she
moved to Radbrook Nursing Home, she was a shadow of herself, but with gentle encouragement, she gradually gained more confidence, and that is due to the commitment of the staff. All the nursing staff, carers, stewards, cleaners and admin staff were readily on hand to help with any problems. Mum's room was always spotlessly clean. Activities were so well organised and varied. The atmosphere at Radbrook Nursing Home was always friendly and welcoming, and I would not hesitate to recommend to other families.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you so much for taking the time to share your heartfelt review of our nursing home. We are genuinely touched by your kind words and are delighted to hear about your mum's positive experience with us. We are really pleased to know that your mother received exceptional care and respect from our staff, and we are very proud of the care and compassion our staff show to our residents and family members when in our care. We wish you and your family all the very best.


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Review from June T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we are very happy with how Mum has adapted to her new environment and for that we are very grateful to all the staff for making this happen.
Mum's main concern is the time it can take responding to her buzzer or returning to her if they are called away, although she does appreciate she
isn't the only resident in the home.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you for your review, we are pleased that Mum has settled into our home, where we have fallen short in some of the expectations in call bells, this is an area we are continually monitoring and we thank you for bringing this to our attention.


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Review from S H (Cousin of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved to Radbrook to receive palliative care. From our arrival in early February, the service has been first class from all the staff. He has been made extremely welcome and the care and attention he has received has been excellent. My cousin has settled very quickly and feels like it is a
home from home.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you very much for taking the time to review our home, it's lovely to read how welcome he has been made to feel, we strive to provide excellent care and support for all of our residents and families. I will share your feedback with the team.


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Review from Sarah H (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom came to Radbrook for end-of-life care following a short battle with cancer. We cannot thank the team enough for the care and compassion they showed to us all, especially our beautiful mom. They maintained her dignity throughout, making her comfortable whilst caring for her needs. Thank you,
Radbrook.

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Review from Kerry P (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff here are a mixture of fantastically caring, hardworking and efficient carers and a few lazy ones who are happy to let the others do the majority of the work. The good carers are utterly amazing, worth their weight in gold!
The home itself is delightful, a lovely place for residents and visitors
alike.
Management, reception, activities and housekeeping are fantastic, as is the catering.
The only bad part about Radbrook is the owners/directors... my mother was awarded money to help with paying her fees, and I had to threaten to move her to a different home before they would use it to help pay my mom's fees.

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Review from Mike B (Son of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe how brilliant the staff are here. From the moment my dad arrived to the time of his death, nothing was too much. If I have to go into care, I hope it’s here.

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Review from Anne V (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radbrook Nursing home has been my mum’s home for the past 3 years. She has always had excellent care and I feel that she is safe and well looked after. The carers are warm and caring and have a lovely relationship with Mum. The nurses always address any concerns I have and will inform the doctors if
they, or I, notice any medical change in mum whic may be cause for concern. The manager is readily available and is regularly round and about. He has his office door open as well which makes makes communication very easy. The support staff - the housekeepers, the laundry staff, the chef, the reception staff and admin all work together as a team and help to make everyone feel welcome.

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Review from Carole B (Friend of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come and visit my friend, who is unfortunately in a care home, they are always happy, clean and tidy! Their bedroom is always clean and smelling nice, so well done to the housekeeping team for their hard work. One housekeeper (young lady) went out off their way to clean my friend's carpet
when they accidentally spilt some juice. The home is always clean and tidy whenever I come. At times though, I have gone past the lounge and seen the same staff member sat down just talking while other staff members are working really hard; I just don’t think this is fair and they shouldn’t be getting away with it. But, I am very pleased with my friend's care and how tidy the home is. (Big credits to the two young ladies and man for keeping the home clean and tidy.)

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Review from K M (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Radstock are all attentive to the resident's needs and try to meet them in the most respectful way possible. The 360 care is excellent. The home is always welcoming, warm, very clean and bright. The food is well presented and varied and a choice is always available. I transferred my mother
to Radbrook from a close by nursing home and she is much happier and looks so much better.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

We are pleased that your mother has chosen Radbrook as her home, and that we have had the opportunity to care for and support her while within our service. I will ensure your positive review is shared with in our team.


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Review from Mark W (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's now coming up to 1 year since my mother became a resident at Radbrook. From the warm friendly and empathetic moment of admission, most importantly Mum, but also our family have been shown such excellent levels of care, kindness, friendliness, compassion and commitment. Radbrook, to me, doesn't
run like a regular nursing home. It's more like one big family and the environment is warm, caring, full of kindness. The nursing and care staff that look after Mum are simply experts in what they do - every single person. This is fantastic for Mum and reassuring for us. This was even more apparent recently when Mum's health deteriorated. The whole team were so committed to getting Mum through it and so supportive towards the family through this worrying time. I have just asked Mum to sum up in one sentence her thoughts toward the home. Her reply was - wonderful! And I agree, it's a wonderful place and the care and staff are equally wonderful.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

Thank you for your kind review, we are pleased to help and support your mother during this time and to hear how much she is enjoying her stay and interactions with our staff at Radbrook. I will of course ensure that your comments are passed on to the team.


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Review from C C (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

1) For four years my mother's care at Radbrook has been good.
2) Recently her bed had been made up over a soiled and urine-soaked sheet.
3) Suffering from severe macular degeneration three out of the four light bulbs in her room were not working. She sat in the gloom. Appalling.
4) Her toilet bowl
was black/filthy. I have photos.
5) The floor in her room was filthy. I had to clean it myself.
6)Communal carpets were filthy for several consecutive days.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

I was sorry to hear your concerns regarding your mother's care and note the comments above. I am aware this is currently being addressed under our complaints policy and the investigation officer will be in contact with you in due course.


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Review from K J (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like home from home. The staff are professional and friendly. A lovely place for my mother to live in the twilight of her life. Can't fault the home at all.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

Thank you for your review, we are pleased to be able to help and support your mother during her time with us, and will pass this feedback on to the carers and staff at Radbrook.


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Review from S B (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the service.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

Thank you for your positive review of our service at Radbrook.


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Review from Kaye S (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the staff at Radbrook Home for taking such good care of my mother's needs during her respite period. From your excellent PR/Administration team to your caring, friendly, helpful dedicated staff who tended to my mother's everyday needs, the front-of-house catering
team were terrific! Definitely, a home that I would recommend to others who have a need for TLC whether nursing or respite.
Thank you again and continue to keep safe.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

Thank you for your review, our team appreciate that moving into a care home can be a difficult decision to make and we are pleased we have helped your mother to make that experience a positive one.


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Review from Steve G (Nephew of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was transferred to Radbrook Nursing home recently 23.04.22, She was only there four days when she sadly passed away.
I just wanted to say the service, care and compassion shown was absolutely faultless, my aunt never wanted to go into a home but I'm sure if she knew how good the service and
staff were she would have felt differently.
I cannot thank you all enough, every person we met within the establishment had the same loving and caring attitude.
A very well done to everybody. Please pass this review to the Head Office team.

Reply from Janet Pannell, Interim Head of Operations at Radbrook Nursing Home

Thank you for your review, we were pleased to have been able to help and support your aunt during her time with us. I have as requested shared your comments with our Head Office team and will ensure that the Manager and staff also receive your feedback.


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Review from Jayne T (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care, and compassion you gave my mother and myself for the short time she was with you was excellent. You have a lovely home with great staff. She could not have been in a better place. A home from home.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review our home, we're really pleased that you and your family had a positive experience.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Radbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Radbrook Nursing Home is calculated as follows: ( (123 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 140 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Radbrook Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (3)

Sarah

Sarah Parker

Job Title: General Manager

Joined: 2024

My objective is to guarantee that quality nursing care is consistently delivered. I am passionate about ensuring our residents receive empathetic care, while also extending compassion and understanding to their loved ones. As the General Manager, I lead the team in achieving this mission.


Kim

Kim Fyffe

Job Title: Staff Nurse

As a Nurse at Radbrook, Kim takes pride in providing compassionate care and support for residents and ensures that clinical practice is kept to the highest standard.


Michael

Michael Quinn

Job Title: Steward

As a Kitchen Steward, Michael takes an active role in serving food and beverages to residents in both their own rooms and dining rooms.


Frequently Asked Questions about Radbrook Nursing Home

What types of Care is Radbrook Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Radbrook Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Radbrook Nursing Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Radbrook Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Radbrook Nursing Home to the centre of Shrewsbury?

1.2 mile(s) as the crow flies, distance by road may be significantly further.