Radbrook Nursing Home

Stanhill Road, off Bank Farm Road, Shrewsbury SY3 6AL
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9.7 39 Reviews
  • Radbrook Nursing Home, Shrewsbury
Radbrook Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of Radbrook, Shrewsbury.

Opened in 1991, it was Morris Care’s first Home and today offers both long and short stay for elderly residents as well as respite care, post-operative rehabilitation and palliative care.

The home has 59 bedrooms, five spacious living rooms and sitting areas and a sociable dining room. Each space is carefully designed to deliver first-rate nursing care in a relaxed environment that is a real home from home. All communal spaces are located close to residents’ bedrooms, allowing easy access and comfortable living.

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Care Provided by Radbrook Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Parker (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Radbrook Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Radbrook Nursing Home Reviews (39)

Total of 39, showing 21-39
9.7

Radbrook Nursing Home has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Radbrook Nursing Home has 39 reviews.

Overall Experience

  • 29
  • 8
  • 1
  • 0
  • 1

Date Published

39
4
6
12
27

Review from Edward H (Respite Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 10 days in Radbrook recovering from an operation. It was clean and tidy and had all the facilities I needed. I found all the staff to be attentive and delightfully friendly. If someone needs a care home then it is the place to go.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review Radbrook, we are really pleased that you had such a positive stay and recommend it so highly. Take care and thank you.


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Review from Freda W (Mother of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has been a resident at Radbrook Nursing Home since May 2017, during this time we feel that her considerable care needs have been met by staff who seem to be well qualified and capable.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you for taking the time to review Radbrook, hopefully now that the building work is completed and restrictions have started to be lifted you will be able to visit and see how much it has changed internally.


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Review from Elizabeth O (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mother into Radbrook towards the end of 2020 as we had had previous experience of the care shown at Radbrook during her sister's brief stay the year before. Mom settled in very well and I have been very impressed by the care, kindness, and consideration shown both to her and myself by the staff.
I am also delighted that the residents are kept fully occupied and engaged throughout the day by designated staff.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review Radbrook, we really appreciate your feedback and do use it to improve our homes moving forward.


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Review from Jenny M (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in November 2020. We chose Radbrook Nursing Home as my aunt spent some respite here a year before. Then and now we have found the staff to be approachable, friendly and knowledgeable. The building is welcoming, clean and warm. I have not answered a couple of the boxes due to a
change in management and limitations due to Covid-19. Our mother looks happy and is always well dressed and clean. We no longer worry about her care as we know it is all catered for.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you for taking the time to review our service, we are slowly moving back to as normal as possible, supporting people to visit their loved ones inside the home. Our new Manager will arrange a virtual meeting to introduce herself as soon as she is in post.


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Review from Alan S (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is welcoming, staff are polite and helpful, rooms are spacious and well laid out. Unable to comment on the rest of the home due to Covid-19 restrictions.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review Radbrook, we strive to provide excellent care and support for all of our residents. We are now welcoming visitors into our homes and hopeful that we can get back to some sort of normality for our residents.


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Review from Peter D (Son of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with all my visits, the care given to the residents is very evident and thoughts extended to me as a visitor is exemplary.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review our home, it's lovely to read how welcome you have been made to feel, even during this difficult time.


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Review from Jan B (Daughter-in-law of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is helpful and friendly. Any questions are always answered and communication from the nurses is always very good.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review Radbrook, we're really pleased to see that you have awarded 5 stars for each area. Our team work really hard to provide a very high standard of care and to ensure that residents live in a safe, happy and clean environment.


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Review from Nesta B (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after, well fed and the staff are very kind and compassionate. Especially during the 2020 lockdown, all the staff have shown him love and affection.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to review Radbrook Care Home, its been a very difficult 12 months and we're really pleased to have been able to start visits to our homes again. It is lovely to have received such a positive review during such a difficult time.


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Review from Kathryn (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was in hospital. We rang the Care Home, as we did not want our Mum to spend her last days in a ward but did not know of other alternatives. The manager helped us whilst our Mum was in hospital, giving us support and advice. He was a lifeline to us both (Myself and my Sister) at a very upsetting
time - both whilst in the hospital and after Mum was moved to Radbrook. Nothing was too much trouble. The care provided by all the staff at Radbrook was outstanding - as was the compassion shown to us. As Mum was on the end of life care, we were able to visit her (one at a time and with sensible precautions). This was so important to us and enabled us to be with our Mum in her last days and hours. The room was lovely and peaceful and Mum was looked after so well. We are eternally grateful to this outstanding team for their strength and compassion, particularly in such difficult times. They should be very proud of themselves - as are we. Thank you all so very much.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you for taking the time to review one of our homes. It is lovely to hear how the manager and staff supported you during a very difficult and sad time. We will ensure that your feedback is given to everyone at the home.


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Review from D B (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we face a very difficult situation when our beloved mum broke her hip and needed to move into a nursing home during the pandemic. We will be eternally grateful to the management at Radbrook for helping us and ensuring our mum had the very best care possible at this time. Despite their own
workload, they went above and beyond to help us. The care mum has received has been outstanding. The social life coordinators have also time and again gone the extra mile to keep us connected.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you very much for taking the time to write such a lovely, positive review. It is a very difficult time and we’re so pleased that our team made the experience a very positive one.


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Review from N F (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not been inside the home only outside as father entered at the end of March. He speaks highly of the care/meals and way he is looked after.

Reply from Vanessa Davies, Head of Operations at Radbrook Nursing Home

Thank you for taking the time to review one of our services, it is very difficult to review if you've not been inside but we're really pleased that your dad feels he is well cared for.


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Review from James A (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Radbrook arranged for me to visit my mother on the 75th anniversary of VE Day, during the Covid pandemic. The pandemic protocol was excellently arranged (mum in the foyer and me outside) and dignified as Mum and I enjoyed our first meeting in exactly two months.
I could see through the
glass that the staff were dressed in Forties-style costume to mark the day and were obviously intent on making the day a stimulating and fun one for the residents.
I can honestly say it was one of the happiest memories of my lockdown experience. That there are men and women who are so enthusiastic in caring for our mother is hugely humbling for my brother and I.
Care homes sometimes suffer a bad press, Radbrook is in a different league. It’s first and foremost a home. Mum - and her family - would be lost without what it does.

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Review from B P (Son of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother in the last couple of years has been absolutely great. You made her last few months very comfortable despite her declining faculties. Very many thanks.

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Review from J B (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radbrook Nursing Home we have found to be very professional, caring and has a lovely atmosphere.

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Review from A F (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gentle and attentive care.
A genuine interest in the individual. Good nutritious and varied food well presented. Excellent activity schedule run by a fantastic lady.
Respectful and caring to residents and family in lead up to death. Much improved by recent refurbishment. The environment now matches
up to the care standard.

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Review from D W (Father of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be caring and helpful, A wide range of activities are organised for the residents. Residents medical requirements are catered for by nursing staff and regular visits from the GP in a satisfactory manner.

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Review from D H (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm March 2019, I moved my mother from another nursing home in Shrewsbury to Radbrook Nursing Home. My reason for doing this was that I was unhappy with the standard of care that she had been receiving in her previous home. Throughout the process of the move, I found the management and staff at Radbrook
extremely helpful and supportive. Since my mother's arrival at Radbrook, I have found all members of staff to be very friendly, caring, supportive and professional when carrying out their duties. They are always happy to listen and act on any concerns I have. The staff also contact me regarding any concerns that they have in respect of my mother. Since her move, my mother has been far happier, and so have I, knowing my mother is in safe hands.

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Review from G J (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring nursing and general staff. Good accommodation.

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Review from C F (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care from Radbrook. She suffers from dementia and is immobile. She is treated with respect and dignity. Her safety is of no concern to me as all the security systems are in place.
I have and will continue to recommend Radbrook to those needing nursing home care.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Radbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Radbrook Nursing Home is calculated as follows: ( (123 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 140 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Radbrook Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (3)

Sarah

Sarah Parker

Job Title: General Manager

Joined: 2024

My objective is to guarantee that quality nursing care is consistently delivered. I am passionate about ensuring our residents receive empathetic care, while also extending compassion and understanding to their loved ones. As the General Manager, I lead the team in achieving this mission.


Kim

Kim Fyffe

Job Title: Staff Nurse

As a Nurse at Radbrook, Kim takes pride in providing compassionate care and support for residents and ensures that clinical practice is kept to the highest standard.


Michael

Michael Quinn

Job Title: Steward

As a Kitchen Steward, Michael takes an active role in serving food and beverages to residents in both their own rooms and dining rooms.