Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.7 107 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.

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Care Provided by Barchester Mount House & Severn View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Coral Edwards (General Manager)
  • Admission Criteria
    • Pre admission needs assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Barchester Mount House & Severn View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Mount House & Severn View Care Home Reviews (107)

Total of 107, showing 1-20
9.7

Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.654) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 107 reviews.

Overall Experience

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  • 5
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Date Published

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Review from J V (Stepdaughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff.

Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Mount House & Severn View. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.


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Review from Noel O (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.


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Review from Lesley P (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled
with positivity, kindness and patience.
Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.


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Review from M N (Husband of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Barchester The Mount House & Severn View Care Home since August this year. I'm very pleased with the way that the staff at Mount House have responded to my wife's needs they have ensured that she is able to participate in the activities, the activities are available each
day, she loves singing and listening to music and these activities have really helped my wife to retain her ability to respond to music. All the staff have been kind and helpful and I'm extremely pleased with the way Mount House is looking after my wife.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.


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Review from Jennifer S (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has been so much happier since coming here, treated with the utmost kindness. Thank you.

Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Once in a while, a review really stands stands out and I'd like to thank you for taking the time to share two of the most important aspects of being a resident at Mount House; that your husband is happy and treated with kindness. The two go hand in hand and I will be enjoy passing on your comments to everyone at Mount House, as this feedback is essential to them and always gives everyone a boost. Thank you again, your review is greatly appreciated.


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Review from Julie B (Friend of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers,
not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used.
Overall good.

Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to send in such a comprehensive review. Everyone's views really matter to us at Mount House and we take on board your comments which I shall pass on and discuss with the wider team. I am super pleased to hear your friend has enjoyed sharing her memories with our staff and has a happy time with us here at Mount House.


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Review from Carole T (Sister-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'.

Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for the lovely review, it's very much appreciated. It's always good to hear that the kindness and care shown at The Mount House is noticed, as the team are dedicated to going above and beyond for each resident. I will ensure the comments are passed on to the wider team as feedback like this always brightens the day. Thank you.


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Review from David T (Brother-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done.

Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to send in such a lovely review, it is very much appreciated. It's great to have feedback such as this as the staff are dedicated to making The Mount House & Severn View a place with a home-from-home feeling. I shall be sure to pass on your kind words to the wider time. Many thanks.


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Review from R G (Sister-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring home. My very poorly brother-in-law is looked after with kindness and compassion. Everything is very relaxed and visitors made welcome.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.


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Review from Annette T (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is
possible under the circumstances.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.


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Review from J E (Wife of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble.
They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.

Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.


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Review from Catherine L (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so well cared for. The staff are amazing.

Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to leave a review for The Mount House - we really appreciate your feedback.


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Review from Mike S (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you care about your loved one/family member, under no means submit them to a stretch at The Mount. Sure, there are outstanding members of staff (not management) but they quickly get fired for making an effort beyond their job. The rooms are appalling and seldom cleaned. The laundry service is a shambles
and the activities are few and far between.
Barchester is a national chain and as so, only cares about making money out of your relative. Be prepared in that they charge you for a month even after a resident has departed and they even go so far as to charge for a further week if they sadly pass away.
It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.

Reply from Feedback Team, The Feedback Team at Barchester Mount House & Severn View Care Home

Thanks for taking the time to add a review. We're sorry to learn you were unhappy with Mount House & Severn View Care Home and had not shared this with us at the time your relative was with us. We're grateful to you for sharing your feedback and we're sorry that we were unable to meet your expectations. The team were grateful for the chocolates you brought for them, they were enjoyed by all. Kind Regards, Barchester's Customer Feedback Team


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Review from Graham J (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the
activities coordinator has gone out of her way to involve her where she is able.

Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.


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Review from Marilyn F (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me,
has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount.

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Review from D L (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble.
They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace.

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Review from A F (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that
he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back.

Reply from Carol Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank You for taking the time to leave your lovely review and I have passed your kind comments onto the care team. It was a pleasure to see the change in Dad and help him return to his home.


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Review from J T (Respite Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted Monday 4/9/23 for temporary respite following hospital discharge. Received efficiently and sympathetically. Impressed with the attention to my patient needs.
Stayed until Sunday 10/9/23. Very satisfied with all aspects. All staff were friendly and helpful and appeared competent. Catering
very good with attention to particular needs and preferences.
Slight reservation on shower/bath facilities which seemed rather restrictive, but purely adequate for most residents who require assistance.
May need long-term care and would consider the Mount for this although financially would need serious consideration.

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Review from Jo F (Friend of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who go the extra mile to ensure the visit is a memorable one - they do the most amazing cakes! My friend is very happy and settled here and is very appreciative of the care he has received.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to leave us a review; it's always a pleasure reading such positive feedback on the care my team provides. Your feedback will be shared with the team and, of course, the chef regarding the cakes! Thank you.


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Review from Tracie W (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried about Dad going into a care home, but we were put at ease as soon as we entered the home. This is the happiest that we have seen him in a long time. The care that he is receiving is outstanding, the staff are kind, caring and upbeat and nothing is too much trouble for them.
They
have also been a great support for the rest of the family, every visit is relaxed and we take great comfort in knowing that Dad is well looked after and happy.
Thank you.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your father received and team at Mount House. Your feedback will be shared with the team who will be delighted to hear your feedback.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (217 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 280 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (11)

Coral

Coral Edwards

Job Title: Senior General Manager

Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.


Clare

Clare Gregson

Job Title: Community Manager

Joined: 2016

Hello, I am Clare the Community Manager of the Mount House. I have worked at the Mount House & Severn View for over 5 years initially joining the team as a night carer and progressing to Community Manager.


Katie

Katie Price

Job Title: Care Practitioner

Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.


Joyce

Joyce Morgan

Job Title: Activities Coordinator

Joined: 2022

Hello, I am Joyce the Activities Coordinator. I am committed to ensuring the residents have a varied activities schedule as well as celebrating events.


As a team, we understand and implement the 7 domains of Well-being to ensure we provide a Life Enriching activities program working with mind, body and soul.


Personally, I love to dance and enjoy a good old sing song with the residents whenever we have entertainers in!


Rachel

Rachel Gratton

Job Title: Administration Assistant

Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.


Kate

Kate Harrison

Job Title: Administrator

Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.


Alfrido (Alfie)

Alfrido (Alfie) Sandamela

Job Title: Head of Maintenance

Joined: 2022

Hello, I am Alfie the Head of Maintenance, I am responsible for maintaining all areas of this beautiful home. I am a qualified electrician and have worked in care homes for nearly 14 years. I love chatting with the residents as I work and ensuring the home is a safe environment for all.


Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener

Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.


Phil

Phil Ingram

Job Title: Second Chef

Joined: 1997

Hello, I am Phil and I have worked at the Mount House and Severn View for over 20 years as part of the hospitality department and now as Second Chef. I create well-balanced and nutritional meals using locally sourced ingredients to provide a dining experience to remember for all residents and visitors.


Winny

Winny Cullen

Job Title: Care Assistant

Joined: 1988

Hello, I am Winny and I have been a care assistant at Mount House and Severn View for 34 years. I am currently working nights, over the years I have worked days and nights and I absolutely love my job.


Jake

Jake Evans

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.


Frequently Asked Questions about Barchester Mount House & Severn View Care Home

What types of Care is Barchester Mount House & Severn View Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Mount House & Severn View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Barchester Mount House & Severn View Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Barchester Mount House & Severn View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Mount House & Severn View Care Home to the centre of Shrewsbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.