Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.7 107 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.

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Care Provided by Barchester Mount House & Severn View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Coral Edwards (General Manager)
  • Admission Criteria
    • Pre admission needs assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Barchester Mount House & Severn View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Mount House & Severn View Care Home Reviews (107)

Total of 107, showing 21-40
9.7

Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.654) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 107 reviews.

Overall Experience

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  • 30
  • 5
  • 1
  • 1

Date Published

107
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24
83

Review from Charles O (Son-in-law of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at The Mount House & Severn View Care Home was wonderful, the staff went above and beyond. All staff were professional, superb, caring and loving. We could not ask for anything better. We would just like to thank all the carers, nurses and management for being there for us. Thank you again.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to provide us with a review. We appreciate your feedback and are grateful for your support.
Your kind words mean a lot to us and serve as a great motivation for our team. We strive to consistently deliver excellent care and support, and your review assures us that we are on the right track.
Thank you.


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Review from Carol J (Sister of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been a resident at The Mount House & Severn View Care Home for 6 weeks but I really wanted to write a review to say how wonderfully welcoming everyone has been from the manager and nurses to the admin and housekeeping staff. The nursing care has been excellent. The home is clean
and cosy and the food my brother tells me is delicious. We are so grateful for the ongoing care and would highly recommend The Mount House & Severn View Care Home.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your wonderful review and recommendation of the care we provide at Mount House, it's an absolute pleasure having your brother to stay. You're more than welcome to have lunch with us anytime, just pop your order into chef when you next visit. I will be sure to share your comments with the whole team.


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Review from Cheryl P (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in the home for a few weeks before she passed away but my experience of visiting Mum was very positive. The care she received was wonderful as was the care they showed me. I can't think of one negative thing to say, everything from cleanliness to kind words, wonderful food and a homely
atmosphere were all exceptional. My only wish would have been that Mum could have spent more time there before she passed away, as even though she had Alzheimer's she was happy, chatty and such a good patient. I will miss seeing everybody at the home but will recommend it to everyone I know. Many thanks.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your wonderful review of our home and the care our team provides. It was an absolute pleasure having your mother stay at The Mount; her personality and warmth shone brightly. You're welcome to pop in at any time for a chat; there's always a slice of homemade cake waiting for you within our home.


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Review from Phil H (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and the cleaning and maintenance staff go beyond their remit down to the smallest detail. We have been able to take personal things for Mum and have pictures hung and shelves fitted. The catering staff listened and provided the food requested. For Mum's 97th birthday, they
made a lovely cake and treated her very well. The cleaning staff do more than just clean, they take care and chat and provide things when needed.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from P B (Friend of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my arrival at The Mount, the reception and welcome were amazing. The warmth and friendliness of the staff were lovely. This was my first time visiting a friend of mine and I was really pleased to find that she loves living at The Mount and spoke very highly of the staff and the home.

Reply from Claire Brewer, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your feedback, it is wonderful to hear such news -please be advised we will share this with the team.


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Review from Barry H (Husband of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would have no hesitation in recommending Barchester The Mount House & Severn View Care Home. Staff are excellent and efficient in what they do, nothing is too much trouble. Food is very good, all homecooked. We're very happy with everything.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to review Mount House and Severn View, it means so much to the team. We have been trialling some new menus which are proving very popular so it is really positive to have further positive feedback.


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Review from Jane T (Grandson of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very happy and contented since her move into The Mount. The staff are very supportive and friendly. Even when busy, they will listen to concerns and try to find a solution. They have had to deal with a lot of additional responsibilities as a result of COVID and have done this with
good humour and resilience. The ambience is very soothing and comfortable. Thank you for all of your help.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to review the home, the staff go out of their way to make it home from home so will be so pleased with the feedback. It is wonderful to hear how happy your mum is with us here at the Mount House.


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Review from K S (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93-year-old mother moved into Mount House following a life-changing accident, which left her blind and after six weeks in hospital. I have the highest praise for the staff of Mount House for the way they help mum, encouraging her to regain as much independence as her disability allows, and ensuring
she takes an active part in activities. The staff has also made family and friends very welcome and any queries have been quickly answered and resolved. In the 3 months Mum has been resident, she has changed from a frightened and confused old lady to someone who is enjoying life again.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your time to leave us a review.
It is very nice to hear how your loved one has been in good hands and that we made a positive difference.


Thank you again for your feedback and your lovely words.


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Review from Sue D (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent six very happy years at Mount House having been diagnosed with dementia. All staff were conscientious, caring and compassionate and always treated her with dignity. Everyone seemed to see the residents as part of a family and responded to them as they would to their own relatives. In May mum
started to deteriorate and we realised she was near end of life and though needing constant care we knew hospitalising her at that stage would be detrimental to her well-being. The team at The Mount under the manager responded so positively and gave mum all the love and care you could ever ask for. My daughter and I spent many long hours sitting with mum in those last three weeks, but the manager and the team were always there to offer support, advice and a shoulder to cry on.
As a family, we will always cherish the love they showed all of us at a difficult time. Thank you to everyone on The Mount House team.

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your review.


We wish you the best with the new steps in your life.
"Mum" was cherished by the staff members, and we are still discussing fondly about her and you.
Please feel free to visit us at any time. I know that everybody will be pleased to see you.


Thank you for your kind words!


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Review from E H (Friend of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount House has great service, very friendly staff members, and is a well-run place. I would highly recommend. Also, have some amazing activities for residents. And never too busy to help you when you are there. Great home!

Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your very wonderful review. It is lovely to hear you find the team members at Mount House friendly and offer great service to your friend and other residents. Your feedback on our activities is also great to hear. We do welcome our resident's visitors. It is so important for their happiness and well-being to see their relatives and friends; we aim for our residents to feel that they are welcoming their visitors into their own homes.


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Review from Rachel S (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, our experience of The Mount House has been fantastic! What could have been a very difficult time for our Dad and us has been made easier by this wonderful experienced team of people. Led by a compassionate manager, the whole team are caring and committed to delivering the best for their
residents. Whilst ensuring residents retain independence and dignity where possible they assist each person to live rich and fulfilling lives in a safe and secure environment.
The home itself is furnished to a high standard and kept spotlessly clean and tidy. Equipment is up to date and appropriate for the intended purpose.
Although now living with a different set of challenges, Dad has been helped by all within the home to adapt to these new challenges and his new surroundings quickly becoming quite settled and content. Whenever there is a need, the team are quick to act and are great at keeping us in the loop with any ongoing concerns.
Overall a big 10/10 from us!

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your very kind and honest review. I will share your feedback with the team who care for your dad. We are happy to see your dad settled and content in the home, I know it was a very stressful time for you when you were deciding where would best suit his needs and I am so pleased you chose Mount House & Severn View.


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Review from C H (Respite Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I stayed 2 weeks respite care. I was under a pain control program which did not happen for my first 3 days, on the Sunday evening I made a verbal complaint, from that point everything became ordered and my pain management was given as and when required. My surroundings were pleasant and of a good standard.
Overall I felt The Mount had become forgotten over the last few years and quite shabby in certain areas. The majority of caring staff gave their absolute all and more beyond their job requirements. When there was few staff it was noticeable immediately. In my view The Mount was obviously a poor relation when money was concerned. Barchester needs to apply more money to its older homes instead of favouring the new. I feel Barchester Group are failing The Mount at Shrewsbury and their loyal staff.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to write a review and for your kind words about the staff we have at Mount House, it’s so important to our staff and will mean so much to the team that the care and services they provide are acknowledged as going above and beyond. I understand there were some concerns raised when you first arrived, I am pleased to hear these were quickly rectified and would like to assure you these were raised with the external parties to avoid future issues. We do value all feedback received, I am sorry to hear you felt our home décor and facilities were not to the standard you were expecting. We as a company have been investing in a major refurbishment programme since 2015, in established homes, our updates ensure our homes reflect the high standard of service we provide, I appreciate your feedback and will look at areas we can improve the environment. we are very excited that you would like to come and join us as a volunteer and we look forward to welcoming you back very soon.


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Review from K K (Respite Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, warmth and friendship during my stay were outstanding and I really enjoyed it here.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you so much for your very kind review. It was our absolute pleasure to be able to support you during your stay. Please keep in touch - we love to hear from you.


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Review from Sue (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has just spent two weeks at Mount House for respite care. During that time she has been looked after exceptionally well. All the staff are friendly and professional and work extremely hard. Thank you to everyone for all you have done, it's really appreciated.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your very kind review. It was a pleasure to be able to support your mum and I will share your feedback with the team.


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Review from Catherine G (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely well looked after and all her needs are fully catered for and she is very happy here.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you very much for your kind review. It is a pleasure to be able to support your mum.


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Review from Dick A (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the staff at The Mount House. Working under these present conditions has never removed the smile from all their faces. Thank you for all you do - well done keep the good work up.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you so much for your kind review. I will share your feedback with the team.


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Review from E D (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable knowing mum is being cared for with sincerity and respect. All her requests are met. The carers are angels in my mind. Moving mum from her home of 43 years to The Mount House was a major upheaval. But she settled in with the care and time of all the staff at The Mount.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind words. It is a pleasure to care for your mum.


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Review from R F (Respite Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good and kind, and good to have a chat with.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind words. It is a pleasure to care for your mum.


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Review from Chris C (Friend of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I sincerely hope I will not need to use elderly care home facilities I do appreciate that there is a need for many people. My overriding impression of this home is the friendliness of the staff. There is always a smile and cheery word. They have been so happy to take the phone through to my
friend during the last year- it is never too much trouble. They appear to genuinely care about the welfare and well being of the residents.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Many thanks for your kind review. I'm so pleased that you feel the staff are friendly and helpful and will cascade your feedback.


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Review from Dominic F (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent leadership and care staff who go the extra mile. My Mother who has complex needs has been supported, cared and made part of the family at The Mount. Extremely grateful for the dedication and care both from individuals and the team who are there for her 24/7.
Keep up the good work.

Reply from Rebecca Pugh, Registered Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind honest review. It’s our pleasure to support your mum.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (217 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 280 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (11)

Coral

Coral Edwards

Job Title: Senior General Manager

Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.


Clare

Clare Gregson

Job Title: Community Manager

Joined: 2016

Hello, I am Clare the Community Manager of the Mount House. I have worked at the Mount House & Severn View for over 5 years initially joining the team as a night carer and progressing to Community Manager.


Katie

Katie Price

Job Title: Care Practitioner

Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.


Joyce

Joyce Morgan

Job Title: Activities Coordinator

Joined: 2022

Hello, I am Joyce the Activities Coordinator. I am committed to ensuring the residents have a varied activities schedule as well as celebrating events.


As a team, we understand and implement the 7 domains of Well-being to ensure we provide a Life Enriching activities program working with mind, body and soul.


Personally, I love to dance and enjoy a good old sing song with the residents whenever we have entertainers in!


Rachel

Rachel Gratton

Job Title: Administration Assistant

Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.


Kate

Kate Harrison

Job Title: Administrator

Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.


Alfrido (Alfie)

Alfrido (Alfie) Sandamela

Job Title: Head of Maintenance

Joined: 2022

Hello, I am Alfie the Head of Maintenance, I am responsible for maintaining all areas of this beautiful home. I am a qualified electrician and have worked in care homes for nearly 14 years. I love chatting with the residents as I work and ensuring the home is a safe environment for all.


Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener

Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.


Phil

Phil Ingram

Job Title: Second Chef

Joined: 1997

Hello, I am Phil and I have worked at the Mount House and Severn View for over 20 years as part of the hospitality department and now as Second Chef. I create well-balanced and nutritional meals using locally sourced ingredients to provide a dining experience to remember for all residents and visitors.


Winny

Winny Cullen

Job Title: Care Assistant

Joined: 1988

Hello, I am Winny and I have been a care assistant at Mount House and Severn View for 34 years. I am currently working nights, over the years I have worked days and nights and I absolutely love my job.


Jake

Jake Evans

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.