Review from Aimee F (Regular Volunteer) published on 8 April 2021
Submitted via Website • Report

Overall Experience

I have had the opportunity to visit this home recently, and it really is lovely. The residents appear to be happy, content and well looked after by the staff. If I was looking for a care home for a relative, Mount House would be my choice, the manager is really responsive and I have confidence in the

home.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your very kind review; it's lovely to know we would be your care home of choice in the future.

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Review from Liam W (Relative of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

Staff at the the care home are always friendly warm and welcoming. I have had some lovely garden visits recently and the staff could not be any more helpful. Thank you for all that you do especially during such a difficult time. I know that my aunt is well looked after and she always seems happy and

content in her ‘home’ it definitely puts my mind at ease knowing that she’s happy and safe.

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Review from A B (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Friendly and a nice place to meet.

Reply from Claire Cowper, General Manager at Barchester Mount House & Severn View Care Home

Thank you, for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.

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Review from Karen (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident since June 2017, initially with my father.
Dementia means she has not always been the easiest of residents and we have had ups and downs with her health.
The staff have always been courteous, kind and patient with her.
During the current pandemic I had feared for the worst,

but the home went into lockdown early. The staff have obviously been vigilant with their infection control measures. We have been kept informed at every point: lockdown, health, testing and finally garden visits.
My sister and I had a lovely visit on Sunday, on a sunny, if a little blustery, day.
Well done to all at The Mount and Barchester who have kept us informed and updated by text and the website, and appear to have been ahead of the game!

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Karen for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.

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Review from Brian D (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

Staff in the Home are very slow to respond to “family requests”, even sometimes ignoring the requests.
Very difficult to give a constructive review as Home was locked down very soon after my mum’s admittance.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Dear Brian, thank you for your review. We appreciate your feedback and comments and would love to have a chat with you regarding the above. Please do not hesitate to contact me on 01743232228 to discuss further.

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Review from Andrea P (Granddaughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My nan came to The Mount during Covid lockdown, straight from hospital following surgery for a broken hip and suffering from what turned out to be quite severe dementia. We were grateful that The Mount could take her during such difficult times. However, nan thought she could go home but as she was

totally bed bound and very vulnerable it was an impossibility. She was frustrated and confused and wasn't the easiest resident to care for as she seemed unaware of her own limitations, however, the staff persevered and their kindness and professionalism has won her over and she is now settled and happy. Poor nan has had such a tough time as she was unable to have any visitors in hospital and then had to be isolated in the home for 2 weeks. The home allowed us to speak to her on the phone and soon as we were able to socially distance visit her we went and that was lovely. I'm looking forward to the Covid restrictions being lifted so we can see her regularly.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Andrea for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your support.

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Review from Janet O (Friend of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My friend came to the home straight from hospital with nothing, she had COVID-19 and had a long stay in hospital. As a friend who cares for her, I’m amazed by the care and support she has received from the staff from day one. They reassured me throughout kept me informed of her changes which I’m so

grateful for. As I cannot support her I felt concerned as her frailty was apparent but also her mental health deteriorated but the staff couldn’t do more for her, they are her support as I cannot be. The staff are outstanding in the care they deliver her even when it’s challenging, they also support me which I’m grateful for.
The pandemic has brought challenges to the care sector they should be congratulated on taking the role of residents family, carer and friend as without them I dread to think what would have happened.
Carry on what you are doing your Keeping everyone safe and happy which I appreciate.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you so much Janet for such a lovely review and for taking the time to complete this. We really appreciate your positive and kind comments. Thank you for supporting our home continuously.

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Review from Irvine P (Son of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My 97-year-old mother was admitted to The Mount after being hospitalised following yet another fall. At that time, she was extremely distressed, increasingly confused and totally unwilling to cooperate with her support workers. In constant pain, unable to walk, wash or toilet unaided and very weak,

she had lost a lot of weight and was very distressed and unhappy. The continuity of care provided by The Mount’s skilled in-house nursing and care teams has transformed my mother’s life. Her pain and other physical problems are now completely under control. She is wonderfully cared for and has gained weight. Over a year later, and of critical importance to her family, especially over the current period, the staff have established an excellent relationship with her. Although understandably still very frail and confused, my mother knows and trusts them and is happier in herself than we have seen her for many years. She now thinks of The Mount as her home.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Irvine for taking the time to complete a care home review. We really appreciate your positive and kind comments. It is so lovely to know that mum thinks of the Mount as her home. Thank you for your continued support.

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Review from Gwyneth (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

Mum is happy and settled and loves the food. There could be more activities to stimulate her but I appreciate that these are difficult times. I trust the staff to look after her needs as best they can.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete a review Gwyneth. I appreciate your comments in regards to the Activities program. We have scrapbooks for each of our residents which shows what they have been getting up to in terms of activities and events. When you are next visiting for a garden visit, please ask a member of the team as we would love for you to see mum's. Thank you for your continued support.

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Review from Jennifer J (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My parents have received wonderful care from all the staff since they were first admitted. Before Covid19, we were always made welcome while visiting mum and dad and have been kept informed of any concerns during the pandemic. Sadly, we lost mum recently, however, the staff have shown compassion and

support to my dad and our family during this difficult time, for which we are grateful.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such kind and positive comments. We really appreciate your feedback. We would also like to thank you for the amazing gifts that you have donated for our staff and residents. Thank you for your continued support.

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Review from Susan K (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

My mother entered the home in the middle of May and since this was during the Covid-19 lockdown, my comments are based upon her statements and my limited observations. However, in comparison with the home in which my mother-in-law stayed, The Mount staff are far friendlier and more accommodating. I

was also impressed by the fact that the home had Covid-19 testing ahead of others which was another reason for my choice. I have not regretted it.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Susan for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.

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Review from Karen D (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

During this very difficult time of COVID and not being able to see Mum has very much upset the whole family BUT the staff at the mount have been fantastic and nursed mum so well, answering all our questions and keeping us informed every step of the way in mum's recovery. We cannot thank the staff enough

for stepping into our shoes loving and caring for her, holding her hand, and making her feel safe. So I would like to give a big heartfelt thank you from all the family.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Karen for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.

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Review from Sue B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

It was a very difficult decision for our parents to leave their own home but we felt that The Mount was the nearest thing to a home from home for them and this has proved to be the case. The staff are so loving and caring and there is a lovely atmosphere. Mum and Dad have found the transition difficult

but they always say that all the staff are so kind and thoughtful and they absolutely love the food. It has meant so much to us to know that they are being so well looked after, especially during Covid-19, when we can't visit. Thank you so much to all the staff for all you're doing, we really appreciate it.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Sue for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your continued support.

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Review from J P (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

During a very upsetting time, knowing my father is safe and extremely well looked after by amazing staff, not only supporting my father but also showing care and support to me as well. I couldn't wish for better care for my father, he is my world.

Reply from Claire Cowper, Care Home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which have been passed on to the team. Thank you for your support.

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Review from M R (Son of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to The Mount House from hospital over 7 years ago. She was very poorly, skeletal and had awful pressure sores and to be quite honest we didn't think she was long for this world. However, the staff at The Mount House proved us wrong and did a terrific job turning Mom's condition

around. We have had a couple of hiccups on the way but the marvelous staff have always responded brilliantly and especially in the last few months when she has been on end of life care. We lost Mom in January but the staff ensured Mom's last hours were so loved and peaceful.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your support.

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Review from M B (Friend of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience

Wonderful staff. Always kind helpful and understanding.
The Mount was always welcoming, with high level of care, attention, well organised and run. Excellent food. Very clean and tidy.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your continued support.

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Review from Shirley E (Friend of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience

The main house is an absolutely amazing place. It's like home from home. My friend I know has been there nearly 12 months and I've not seen him smile so much and laugh with the staff. They do absolutely amazing food, they do fantastic activities, they do days out. They try and do something for anybody

who lives there if they request it. They do the very very best to do it for them all. People that work at this home and that goes for the kitchen staff the housekeeping, the maintenance, the carers, the nurses, the management are so friendly. They do their very best to put a smile on the residents' faces. I would recommend this home to anybody who is looking for a home for the family member or a friend. I would say this is the best one in Shrewsbury.

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Review from J S (Resident) assisted by family/friend published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Lovely caring staff.

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Review from V D (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

So lovely, happy staff.

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Review from A B (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff at The Mount have been wonderful. We needed respite care for my father as a matter of urgency. The situation was resolved very rapidly and the family were treated with great understanding. The facilities are excellent and my father particularly praised the quality of the food. I would have

no hesitation in using the Mount again. They cared for my father and gave his family peace of mind.

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Barchester Mount House & Severn View Care Home

Care Provided by Barchester Mount House & Severn View Care Home

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Funding & Fees Guide for Barchester Mount House & Severn View Care Home

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