Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.7 109 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.

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Care Provided by Barchester Mount House & Severn View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Coral Edwards (General Manager)
  • Admission Criteria
    • Pre admission needs assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Barchester Mount House & Severn View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Mount House & Severn View Care Home Reviews (109)

Total of 109, showing 41-60
9.7

Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.678) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 109 reviews.

Overall Experience

  • 72
  • 30
  • 5
  • 1
  • 1

Date Published

109
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Review from Chris C (Friend of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I sincerely hope I will not need to use elderly care home facilities I do appreciate that there is a need for many people. My overriding impression of this home is the friendliness of the staff. There is always a smile and cheery word. They have been so happy to take the phone through to my
friend during the last year- it is never too much trouble. They appear to genuinely care about the welfare and well being of the residents.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Many thanks for your kind review. I'm so pleased that you feel the staff are friendly and helpful and will cascade your feedback.


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Review from Dominic F (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent leadership and care staff who go the extra mile. My Mother who has complex needs has been supported, cared and made part of the family at The Mount. Extremely grateful for the dedication and care both from individuals and the team who are there for her 24/7.
Keep up the good work.

Reply from Rebecca Pugh, Registered Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind honest review. It’s our pleasure to support your mum.


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Review from Aimee F (Regular Volunteer) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the opportunity to visit this home recently, and it really is lovely. The residents appear to be happy, content and well looked after by the staff. If I was looking for a care home for a relative, Mount House would be my choice, the manager is really responsive and I have confidence in the
home.

Reply from Becky Pugh, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your very kind review; it's lovely to know we would be your care home of choice in the future.


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Review from Liam W (Relative of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the the care home are always friendly warm and welcoming. I have had some lovely garden visits recently and the staff could not be any more helpful. Thank you for all that you do especially during such a difficult time. I know that my aunt is well looked after and she always seems happy and
content in her ‘home’ it definitely puts my mind at ease knowing that she’s happy and safe.

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Review from A B (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and a nice place to meet.

Reply from Claire Cowper, General Manager at Barchester Mount House & Severn View Care Home

Thank you, for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.


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Review from Karen (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since June 2017, initially with my father.
Dementia means she has not always been the easiest of residents and we have had ups and downs with her health.
The staff have always been courteous, kind and patient with her.
During the current pandemic I had feared for the worst,
but the home went into lockdown early. The staff have obviously been vigilant with their infection control measures. We have been kept informed at every point: lockdown, health, testing and finally garden visits.
My sister and I had a lovely visit on Sunday, on a sunny, if a little blustery, day.
Well done to all at The Mount and Barchester who have kept us informed and updated by text and the website, and appear to have been ahead of the game!

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Karen for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.


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Review from Brian D (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff in the Home are very slow to respond to “family requests”, even sometimes ignoring the requests.
Very difficult to give a constructive review as Home was locked down very soon after my mum’s admittance.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Dear Brian, thank you for your review. We appreciate your feedback and comments and would love to have a chat with you regarding the above. Please do not hesitate to contact me on 01743232228 to discuss further.


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Review from Andrea P (Granddaughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan came to The Mount during Covid lockdown, straight from hospital following surgery for a broken hip and suffering from what turned out to be quite severe dementia. We were grateful that The Mount could take her during such difficult times. However, nan thought she could go home but as she was
totally bed bound and very vulnerable it was an impossibility. She was frustrated and confused and wasn't the easiest resident to care for as she seemed unaware of her own limitations, however, the staff persevered and their kindness and professionalism has won her over and she is now settled and happy. Poor nan has had such a tough time as she was unable to have any visitors in hospital and then had to be isolated in the home for 2 weeks. The home allowed us to speak to her on the phone and soon as we were able to socially distance visit her we went and that was lovely. I'm looking forward to the Covid restrictions being lifted so we can see her regularly.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Andrea for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your support.


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Review from Janet O (Friend of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to the home straight from hospital with nothing, she had COVID-19 and had a long stay in hospital. As a friend who cares for her, I’m amazed by the care and support she has received from the staff from day one. They reassured me throughout kept me informed of her changes which I’m so
grateful for. As I cannot support her I felt concerned as her frailty was apparent but also her mental health deteriorated but the staff couldn’t do more for her, they are her support as I cannot be. The staff are outstanding in the care they deliver her even when it’s challenging, they also support me which I’m grateful for.
The pandemic has brought challenges to the care sector they should be congratulated on taking the role of residents family, carer and friend as without them I dread to think what would have happened.
Carry on what you are doing your Keeping everyone safe and happy which I appreciate.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you so much Janet for such a lovely review and for taking the time to complete this. We really appreciate your positive and kind comments. Thank you for supporting our home continuously.


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Review from Irvine P (Son of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother was admitted to The Mount after being hospitalised following yet another fall. At that time, she was extremely distressed, increasingly confused and totally unwilling to cooperate with her support workers. In constant pain, unable to walk, wash or toilet unaided and very weak,
she had lost a lot of weight and was very distressed and unhappy. The continuity of care provided by The Mount’s skilled in-house nursing and care teams has transformed my mother’s life. Her pain and other physical problems are now completely under control. She is wonderfully cared for and has gained weight. Over a year later, and of critical importance to her family, especially over the current period, the staff have established an excellent relationship with her. Although understandably still very frail and confused, my mother knows and trusts them and is happier in herself than we have seen her for many years. She now thinks of The Mount as her home.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Irvine for taking the time to complete a care home review. We really appreciate your positive and kind comments. It is so lovely to know that mum thinks of the Mount as her home. Thank you for your continued support.


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Review from Gwyneth (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy and settled and loves the food. There could be more activities to stimulate her but I appreciate that these are difficult times. I trust the staff to look after her needs as best they can.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete a review Gwyneth. I appreciate your comments in regards to the Activities program. We have scrapbooks for each of our residents which shows what they have been getting up to in terms of activities and events. When you are next visiting for a garden visit, please ask a member of the team as we would love for you to see mum's. Thank you for your continued support.


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Review from Jennifer J (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have received wonderful care from all the staff since they were first admitted. Before Covid19, we were always made welcome while visiting mum and dad and have been kept informed of any concerns during the pandemic. Sadly, we lost mum recently, however, the staff have shown compassion and
support to my dad and our family during this difficult time, for which we are grateful.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such kind and positive comments. We really appreciate your feedback. We would also like to thank you for the amazing gifts that you have donated for our staff and residents. Thank you for your continued support.


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Review from Susan K (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home in the middle of May and since this was during the Covid-19 lockdown, my comments are based upon her statements and my limited observations. However, in comparison with the home in which my mother-in-law stayed, The Mount staff are far friendlier and more accommodating. I
was also impressed by the fact that the home had Covid-19 testing ahead of others which was another reason for my choice. I have not regretted it.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Susan for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.


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Review from Karen D (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very difficult time of COVID and not being able to see Mum has very much upset the whole family BUT the staff at the mount have been fantastic and nursed mum so well, answering all our questions and keeping us informed every step of the way in mum's recovery. We cannot thank the staff enough
for stepping into our shoes loving and caring for her, holding her hand, and making her feel safe. So I would like to give a big heartfelt thank you from all the family.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Karen for taking the time to complete a care home review. We really appreciate your positive and kind comments. Thank you for your continued support.


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Review from Sue B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision for our parents to leave their own home but we felt that The Mount was the nearest thing to a home from home for them and this has proved to be the case. The staff are so loving and caring and there is a lovely atmosphere. Mum and Dad have found the transition difficult
but they always say that all the staff are so kind and thoughtful and they absolutely love the food. It has meant so much to us to know that they are being so well looked after, especially during Covid-19, when we can't visit. Thank you so much to all the staff for all you're doing, we really appreciate it.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you Sue for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your continued support.


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Review from J P (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very upsetting time, knowing my father is safe and extremely well looked after by amazing staff, not only supporting my father but also showing care and support to me as well. I couldn't wish for better care for my father, he is my world.

Reply from Claire Cowper, Care Home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which have been passed on to the team. Thank you for your support.


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Review from M R (Son of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to The Mount House from hospital over 7 years ago. She was very poorly, skeletal and had awful pressure sores and to be quite honest we didn't think she was long for this world. However, the staff at The Mount House proved us wrong and did a terrific job turning Mom's condition
around. We have had a couple of hiccups on the way but the marvelous staff have always responded brilliantly and especially in the last few months when she has been on end of life care. We lost Mom in January but the staff ensured Mom's last hours were so loved and peaceful.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your support.


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Review from M B (Friend of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Always kind helpful and understanding.
The Mount was always welcoming, with high level of care, attention, well organised and run. Excellent food. Very clean and tidy.

Reply from Claire Cowper, Care home at Barchester Mount House & Severn View Care Home

Thank you for such a lovely and positive review. We really appreciate your feedback and kind words which will be passed on to the team. Thank you for your continued support.


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Review from Shirley E (Friend of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main house is an absolutely amazing place. It's like home from home. My friend I know has been there nearly 12 months and I've not seen him smile so much and laugh with the staff. They do absolutely amazing food, they do fantastic activities, they do days out. They try and do something for anybody
who lives there if they request it. They do the very very best to do it for them all. People that work at this home and that goes for the kitchen staff the housekeeping, the maintenance, the carers, the nurses, the management are so friendly. They do their very best to put a smile on the residents' faces. I would recommend this home to anybody who is looking for a home for the family member or a friend. I would say this is the best one in Shrewsbury.

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Review from J S (Resident) assisted by family/friend published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (240 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 304 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (8)

Coral

Coral Edwards

Job Title: Senior General Manager

Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.


Jake

Jake Evans

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.


Clare

Clare Gregson

Job Title: Residential Unit Manager

Joined: 2016

Hello, I am Clare the Unit Manager of the Mount House. I have worked at the Mount House & Severn View for over 9 years initially joining the team as a night carer and progressing to Unit Manager.


Katie

Katie Price

Job Title: Care Practitioner

Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.


Kate

Kate Harrison

Job Title: Administrator

Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.


Rachel

Rachel Gratton

Job Title: Administration Assistant

Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.


Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener

Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.


Steffi

Steffi Pritchard

Job Title: Head Housekeeper

Joined: 2024

I have worked for Barchester for over 10 years in hospitality and love my role, I like making the residents feel special and keeping great standards in the home.