Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.7 107 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.

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Care Provided by Barchester Mount House & Severn View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Coral Edwards (General Manager)
  • Admission Criteria
    • Pre admission needs assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Barchester Mount House & Severn View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Mount House & Severn View Care Home Reviews (107)

Total of 107, showing 61-80
9.7

Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.654) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 107 reviews.

Overall Experience

  • 70
  • 30
  • 5
  • 1
  • 1

Date Published

107
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Review from K R (Son of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First I would like to congratulate the Mount House on getting a good rating in all categories in the recent CQC Inspection, well done all. My mother has settled in extremely well and receives outstanding care from all of the very friendly staff. I now have no worries with the care my mother is receiving.

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Review from Gary W (Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure going into The Mount each day. Residents and staff are becoming almost family. Introducing the gentleman evenings has been very successful.


I only observe quality care and staff cater for the resident's needs.


Thank you for everything the homes does for my mother.


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Review from Barbara S (Wife of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had been very unwell and moved from ward to ward in hospital and really did not know where he was when first admitted but with the care of the staff he quickly settled and is very content. The staff have been so kind and helpful, I really appreciate this as I had cared for him myself for
several years until he lost the use of his legs. The management have been equally as kind to me and my family and his friends.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

We as a team would like to thank Barbara, family and friends for this lovely review.
It was an absolute pleasure to care for your husband and to have been apart of your journey.
All the very best from the Acting Manager and All the team


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Review from Linda S (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, caring, understanding and above and beyond the call of duty.
With a truly heavy heart grateful thanks for the whole family.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Myself and the team would like to thank Linda so very much for this review.
It was a pleasure to be apart of your journey.
All the very best from the Acting manager and team


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Review from B R (Niece of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since a much-needed refurbishment and the appointment of a new manager, I would just like to say how much everything has improved within the home they are doing an amazing job. I appreciate all the support and care they are providing my uncle and myself. Keep up the good work.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you so much for this lovely review and all your support in the home.
As a team we are all very passionate about our residents and their families, ensuring that we offer the highest standard of care and support. It is a pleasure to be apart of your journey.
All the best, Acting manager and team


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Review from David J (Resident) assisted by family/friend published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of both the resident and family connected to them is second to none. Everything is transparent and information passed on so quickly re: doctors visits or residents health. So much emphasis is placed upon making you feel a "one to one" concern and sound advice is always available.
The manager and her staff do an incredible job, above and beyond every day. I thank them all for being there.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

We as a team would like to thank you for this lovely review, we take great pride in the care we offer and are very passionate about ensuring that this is extended to the family as well.
Thank you so very much, Acting manager and team.


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Review from K H (Nephew of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much needed refurbishment of the care home is now complete.
Furniture/carpets/decoration is very good.
Staff very friendly and pleased to help.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

I would like to say thank you to you Ken for taking the time to complete a care home review. I am very grateful for your support and your positive comments.


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Review from S D (Friend of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care my friend receives is very good. She has dementia and she is treated with dignity and compassion.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

I would like to say thank you to you Sheila for taking the time to complete a care home review. I am very grateful for your continued support in driving the home forward, it's lovely to read your positive comments.


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Review from Polly S (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to move to The Mount due to care issues in her previous home which resulted in the need for better care.
The Mount provided that and so much more. I cried when it came to moving mum to a new home closer to our own home. Mum cried too. She regarded The Mount as home from home. If her condition
changed she will go back there! Thank you, The Mount.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

I would like to say thank you to you Polly for taking the time to complete a care home review. I am very grateful for your continued support in driving the home forward, it's lovely to read your positive comments. Your mum is very much missed here at The Mount and you are more than welcome here at any time.


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Review from David E (Son of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has dementia, has been resident for nearly two years. She has settled in very well and the staff are lovely with her.
She (and many others) would benefit from a little more stimulation, both mental and physical but overall we are very happy that she is in the right place.

Reply from Michelle Middleton-Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete and submit a review for us.


In response, Michelle has reviewed the activities plans and we have now developed a three-month robust plan to ensure that our residents are always receiving stimulation.


Thank you very much for all your continued support.


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Review from David L (Nephew of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to stay at the Mount House and Severn view for a short respite period. The rehabilitation and the care and support that she received was outstanding. From management being supportive to the kindness of the carers and the great atmosphere, this made her stay very positive and she enjoyed
her respite break. It is peace of mind to know that she was being well looked after. The home is looking great after the refurbishment.
Thank you for your kindness.

Reply from Michelle Middleton-Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to submit your review. It was lovely to have your aunt in our home during her respite period and to hear that she enjoyed her stay with us. We hope to see you all again soon.


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Review from Danielle E (Granddaughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma recently transferred to The Mount House and all I can say is that she has become part of a extended family. The Home is lovely, the Staff are very kind and always smiling. The Manager is very supportive and understanding of my grandma's needs and ours. The home is currently being refurbished
and is looking beautiful. We are very happy with our choice of home.

Reply from Michelle Middleton-Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete and submit a review for us. This is very much appreciated, and thank you very much for all your continued support.


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Review from Margaret H (Friend of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly home. The manager is very approachable and welcoming. The staff are very friendly and supportive.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete a care home review, this is very much appreciated.


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Review from Lorna P (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I live over 200 miles away so it is a relief to know that my Mother is safe.


The new manager has brought with her a professional approach to care delivery and the home's decor is fresh and welcoming. The staff are friendly and caring.


Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

I would like to say thank you for completing a review, your feedback is very valuable. Thank you for your continued support.


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Review from David T (Brother of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I was happy with the services and facilities provided. My only slight criticism was that some members of staff seemed too eager to say how well my brother had settled in when he had only been resident for a very short time.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you very much for taking the time to complete a Care home review. In response to staff being eager to inform family that your brother had settled in well, I believe what they were trying to do is offer reassurance as he did appear content and happy with all services provided.


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Review from W B (Daughter-in-law of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In August and throughout September, my mother-in-law's life started to slip away.
The care my mother-in-law received from all the staff was outstanding over those last weeks. The kindness and sensitivity made a sad time bearable. From the cleaners, kitchen, office and maintenance staff. They all cared
for her and us, the family. After their day had finished they would pop in to check on us, when they had time, they would sit with her if I wasn't there. A huge thank you to all at Mount House.

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Review from Peter A (Husband of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager is taking great strides to put things right. When things have been allowed to slip it cannot be put right overnight.
Given time and good conscientious staff with her. I am sure she will succeed in putting things right. Lots of luck.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete and submit a review for us.


This is very much appreciated, and thank you very much for all your continued support.


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Review from Geoffrey H (Husband of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the staff and management are very caring and friendly.
My wife gets on very well with all staff and is quite happy with the care shown to her at all times.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete and submit and a care home review for us.


This is very much appreciated.


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Review from S T (Friend of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves it here. Staff are very obliging and attentive to all her needs. She has remarked she would stay here again.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to submit a care home review.


We are very pleased to hear that your friend enjoyed her stay here with us at the Mount House and Severn view.


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Review from A W (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind staff. Easy to talk to and show understanding. It does look as if there should be more staff available. The removal of carpet to put down hard flooring does concern me as although it must be more hygienic and easy to clean, it is more of a risk when it comes to falls and injury from falls.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to complete and submit a review for us.
It was lovely speaking with you on Friday 19/10/2018, I am pleased to be able to offer reassurance in regards to flooring that Mum currently has laid in her room.
I believe that from our conversation that this was a general comment and you did not intend for this to be seen as a criticism.
During our conversation, we highlighted personal reasons that have led to the vinyl flooring being fitted in mum's room and I was able to offer reassurance the home is having new carpets fitted throughout not vinyl flooring.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (217 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 280 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (11)

Coral

Coral Edwards

Job Title: Senior General Manager

Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.


Clare

Clare Gregson

Job Title: Community Manager

Joined: 2016

Hello, I am Clare the Community Manager of the Mount House. I have worked at the Mount House & Severn View for over 5 years initially joining the team as a night carer and progressing to Community Manager.


Katie

Katie Price

Job Title: Care Practitioner

Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.


Joyce

Joyce Morgan

Job Title: Activities Coordinator

Joined: 2022

Hello, I am Joyce the Activities Coordinator. I am committed to ensuring the residents have a varied activities schedule as well as celebrating events.


As a team, we understand and implement the 7 domains of Well-being to ensure we provide a Life Enriching activities program working with mind, body and soul.


Personally, I love to dance and enjoy a good old sing song with the residents whenever we have entertainers in!


Rachel

Rachel Gratton

Job Title: Administration Assistant

Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.


Kate

Kate Harrison

Job Title: Administrator

Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.


Alfrido (Alfie)

Alfrido (Alfie) Sandamela

Job Title: Head of Maintenance

Joined: 2022

Hello, I am Alfie the Head of Maintenance, I am responsible for maintaining all areas of this beautiful home. I am a qualified electrician and have worked in care homes for nearly 14 years. I love chatting with the residents as I work and ensuring the home is a safe environment for all.


Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener

Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.


Phil

Phil Ingram

Job Title: Second Chef

Joined: 1997

Hello, I am Phil and I have worked at the Mount House and Severn View for over 20 years as part of the hospitality department and now as Second Chef. I create well-balanced and nutritional meals using locally sourced ingredients to provide a dining experience to remember for all residents and visitors.


Winny

Winny Cullen

Job Title: Care Assistant

Joined: 1988

Hello, I am Winny and I have been a care assistant at Mount House and Severn View for 34 years. I am currently working nights, over the years I have worked days and nights and I absolutely love my job.


Jake

Jake Evans

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.