Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.7 107 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.

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Care Provided by Barchester Mount House & Severn View Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Coral Edwards (General Manager)
  • Admission Criteria
    • Pre admission needs assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Barchester Mount House & Severn View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Mount House & Severn View Care Home Reviews (107)

Total of 107, showing 81-100
9.7

Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.654) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 107 reviews.

Overall Experience

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Review from Sunny D (Respite Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay of eighteen days in respite care, I must say that I was extremely impressed by the friendly manner and thoughtfulness shown to me by your staff. Whilst your carers were coping with the refurbishment, which must have added to their normal schedule, any pressures involved were seemingly
managed extremely well. My return visit to respite will hopefully be made all sometime in the foreseeable future.

Reply from Michelle Middleton Price, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to submit your review Sunny, it was lovely to have you in our home during your respite period.
We are very much looking forward to your visit with us next summer.


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Review from Paul W (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Mount for respite on a number of occasions. It is like home from home.
The staff are friendly and caring. The activities that go on in the home are fantastic - very person-centred and eventful.

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Review from Janis T (Friend of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, I am always impressed by the body language of all staff members. They are all working together with a smile, quite rare in today's world. Mount House is always neat and tidy, staff are always on hand for every eventuality and work extremely hard at what they do. Professionalism is the key
and they all have it in abundance.
Well done everyone.

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Review from Nicole F (Respite Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am/was very happy with my respite stay.
The food was good, great choice.
I was treated with care and dignity at all times.
Activities were varied and interesting.
All my requests were met with kindness and promptness.

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Review from Sue H (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be settling in after some respite. I decided the time was right for a permanent stay. The staff are extremely understanding of her needs and are tolerant with Mum.


She does think she wants to go home but gets lonely and in a pickle.
There is entertainment at the home and some bubbly

staff who interact.
Mum said the food was good and she likes her room, if she's happy I am happy.


It was helpful receiving the minutes of the previous meeting which explained staffing shortages, only hope these are sorted out soon as existing staff are working very hard to make this work.


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Review from O J F (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent respite care, was well looked after, pampered and all of her holistic needs and preferences were catered for. Staff are attentive and friendly. I had the chance to eat with my mother and the home cooked meals were delicious. The home manager is visible, friendly and supportive.

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Review from Steve W (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful and pleasant. They can't do enough for you, they are simply the best.

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Review from Michael H (Respite Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the welcome that I have received here and by the care, sympathy and good humour that I have experienced during my stay. Everyone here, without exception, has made my stay a pleasant experience in which my rehabilitation has progressed smoothly.

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Review from Sally R (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Mount House for the best part of a year. She had dementia and was almost 93 when she passed away last week. The staff at the nursing home treated her with exemplary care, love and attention. She spent the last few months in the Salway Suite where she felt safe in a lovely room overlooking
the garden.
The carers led by two ladies and all their team were so lovely to her, this not only helped her but it helped us as her family. We had access to her whenever we wanted and we were always met by a friendly face. I want to say thank you to everyone at Mount House for being so kind to her. The news only ever tells us the nursing homes that fail, there must be thousands of them that do wonderful work. Barchester's Mount House is definitely in this category.

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Review from Cathie W (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally happy with my father's care - he seems happy most of the time, and the majority of the care staff are always very pleasant and helpful.


The receptionist is extremely welcoming and helpful.


I do get concerned about the level of staffing at weekends and on 2 occasions now I have

been in the lounge area and there was not a single member of care staff member in the area for over 15 minutes when I went to get someone as 2 residents were arguing - and one threatened the other. This also happened to a friend of mine who was visiting my father.


The lounge needs to be supervised at all times as there are often 10 if not more people sitting in there.


Apart from the issue of staffing levels at weekends - I am happy with the care, support, friendships the staff offer my dad.


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Review from Janet L (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is to cover the last couple of months since new management of the home. My mother has been a resident of eight years and standards had dropped. I am now very pleased with improvements and hope the home will return to previous excellent conditions. New manager very good.

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Review from C A (Power of Attorney of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run home with a great understanding of the resident's needs.
Also, great care is taken with all things. The old building is kept very well and maintained.

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Review from Iris B (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Barchester The Mount House & Severn View Care Home was not suitable for me who was not suffering from dementia or needing help with bathing, dressing or feeding. Although the carers were kind and hard working for the other residents, I felt I was paying a lot of money for just 3 meals a day where portions
were small and salads were meagre. In spite of as long before my stay and during it, I had to supply my own lemons, brown sugar wide choice of fresh fruit and prunes in order to have sufficient fibre.

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Review from N W (Husband of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to other care homes my wife has been in, The Mount in Shrewsbury is very good. The food and activities are excellent and I would not hesitate to recommend this care home to other people.

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Review from Jayne (Daughter of Resident) published on 14 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom likes her room and the house in general, which is lovely and spacious. The gardens are also lovely. The staff are friendly. It would be nice if Mom could be helped on a one-to-one basis to be more active within the home, as this is difficult for her.

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Review from Joyce H (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

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Review from Theresa C (Niece of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the Management and Staff to be approachable and helpful. My relative has always been treated with respect and dignity even in the most difficult circumstances.
The activities programme is excellent and the residents always seem interested in what is going on. There is always a
feeling of peace and contentment in the communal area.
The food is excellent and the staff are always willing to do something different if a resident is not happy with what's on offer.


I would have no hesitation in recommending The Mount House Care Home to future residents.


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Review from Michael B (Nephew of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At The Mount House & Severn View Care Home we find the nursing staff very professional and helpful. Other staff are approachable and considerate. The care is good, and the food provided is excellent. Overall, the home is a friendly environment, with a homely feel.

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Review from David T (Son of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the help and general management in the home. Both my own mother and mother in law have been residents in the home. My mother in law who was a resident until she died last year and my own mother is still a resident both having been a resident for over 12 months. The rooms
are always kept clean and tidy. The staff are always on hand and most helpful; the food is always very well prepared and tasty and the activities are always varied and many of them. I have always been very impressed by all aspects especially the Manager.

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Review from Ken H (Nephew of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my aunty in a caring and respectful manner. The care home is clean and tidy with generous amount of furniture and also decoration is delightful. No qualms. Very happy that my aunty is here.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (217 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 280 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (11)

Coral

Coral Edwards

Job Title: Senior General Manager

Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.


Clare

Clare Gregson

Job Title: Community Manager

Joined: 2016

Hello, I am Clare the Community Manager of the Mount House. I have worked at the Mount House & Severn View for over 5 years initially joining the team as a night carer and progressing to Community Manager.


Katie

Katie Price

Job Title: Care Practitioner

Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.


Joyce

Joyce Morgan

Job Title: Activities Coordinator

Joined: 2022

Hello, I am Joyce the Activities Coordinator. I am committed to ensuring the residents have a varied activities schedule as well as celebrating events.


As a team, we understand and implement the 7 domains of Well-being to ensure we provide a Life Enriching activities program working with mind, body and soul.


Personally, I love to dance and enjoy a good old sing song with the residents whenever we have entertainers in!


Rachel

Rachel Gratton

Job Title: Administration Assistant

Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.


Kate

Kate Harrison

Job Title: Administrator

Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.


Alfrido (Alfie)

Alfrido (Alfie) Sandamela

Job Title: Head of Maintenance

Joined: 2022

Hello, I am Alfie the Head of Maintenance, I am responsible for maintaining all areas of this beautiful home. I am a qualified electrician and have worked in care homes for nearly 14 years. I love chatting with the residents as I work and ensuring the home is a safe environment for all.


Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener

Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.


Phil

Phil Ingram

Job Title: Second Chef

Joined: 1997

Hello, I am Phil and I have worked at the Mount House and Severn View for over 20 years as part of the hospitality department and now as Second Chef. I create well-balanced and nutritional meals using locally sourced ingredients to provide a dining experience to remember for all residents and visitors.


Winny

Winny Cullen

Job Title: Care Assistant

Joined: 1988

Hello, I am Winny and I have been a care assistant at Mount House and Severn View for 34 years. I am currently working nights, over the years I have worked days and nights and I absolutely love my job.


Jake

Jake Evans

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.