This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Mount House & Severn View Care Home has a Review Score of 9.7 (9.654) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Mount House & Severn View Care Home has 107 reviews.
Review from Rhiannon B (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from John L (Son of Resident) published on 16 March 2016
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Overall Experience
4.0 out of 5
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Review from A J (Son of Resident) published on 24 February 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Marilyn S (Daughter of Resident) published on 3 December 2015
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Overall Experience
3.0 out of 5
Reply from Carole Watkins, Manager at Barchester Mount House & Severn View Care Home
I am sorry that these comments have been made, we work to high standards at the Mount and I have addressed all these comments with my staff. I have spoken with the relative, reassuring them that we have the same amount of staff on at all times and at weekends we even employ admin to cover saturday mornings and activity staff are also on at the weekend. I also explained that I personally do spot checks at the weekend to check on the running of the home. The relative felt reassured once that I had spoken with them.
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Review from B E (Sister of Resident) published on 2 December 2015
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Margot M (Daughter of Resident) published on 30 September 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Dorothy C (Power of Attorney of Resident) published on 3 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.7 (9.654) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.654 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (217 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 280 Ratings = 4.654
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2023
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Job Title: Senior General Manager
Joined: 2014
Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.
I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.
Job Title: Community Manager
Joined: 2016
Hello, I am Clare the Community Manager of the Mount House. I have worked at the Mount House & Severn View for over 5 years initially joining the team as a night carer and progressing to Community Manager.
Job Title: Care Practitioner
Joined: 2022
Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.
Job Title: Activities Coordinator
Joined: 2022
Hello, I am Joyce the Activities Coordinator. I am committed to ensuring the residents have a varied activities schedule as well as celebrating events.
As a team, we understand and implement the 7 domains of Well-being to ensure we provide a Life Enriching activities program working with mind, body and soul.
Personally, I love to dance and enjoy a good old sing song with the residents whenever we have entertainers in!
Job Title: Administration Assistant
Joined: 2021
Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.
Job Title: Administrator
Joined: 2022
Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.
Job Title: Head of Maintenance
Joined: 2022
Hello, I am Alfie the Head of Maintenance, I am responsible for maintaining all areas of this beautiful home. I am a qualified electrician and have worked in care homes for nearly 14 years. I love chatting with the residents as I work and ensuring the home is a safe environment for all.
Job Title: Maintenance Assistant/Gardener
Joined: 2014
Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.
Job Title: Second Chef
Joined: 1997
Hello, I am Phil and I have worked at the Mount House and Severn View for over 20 years as part of the hospitality department and now as Second Chef. I create well-balanced and nutritional meals using locally sourced ingredients to provide a dining experience to remember for all residents and visitors.
Job Title: Care Assistant
Joined: 1988
Hello, I am Winny and I have been a care assistant at Mount House and Severn View for 34 years. I am currently working nights, over the years I have worked days and nights and I absolutely love my job.
Job Title: Deputy Manager
Joined: 2024
Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.
I live locally in Ford with my young family who happily keep me in check and on my toes.
In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.
