What types of Care is The Uplands registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Uplands provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at The Uplands?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Uplands to the centre of Shrewsbury?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

The Uplands care home, Clayton Way, Bicton Heath, Shrewsbury, Shropshire SY3 8GA

Review from Judith W (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience

My mum was a resident at The Uplands for 15 months, during which time she received excellent care, always delivered with great compassion and efficiency. It was a very difficult time for mum and all of the family. We experienced some very emotional times but through all of this we felt upheld and supported

by all of the staff group, including reception, domestics, maintenance, kitchen, activities, carers, nurses and management. We will always remember The Uplands staff with great fondness and appreciation.

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Review from David H (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience

My mother was only there for 3 weeks but thought The Uplands is a wonderful place and that the staff were all fantastic. Nothing was too much trouble. They were also great with the family as well at a very tough time for us all. Thank you for all of your help and support

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you so much for your kind words and it was a pleasure to care for your mother. We are pleased to have had the opportunity to care and support your family during such a difficult time. Best regards.

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Review from S S (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience

The carers are caring, empathetic and respect patients' dignity. One issue is newly trained staff not fully up to date with systems before being left in charge. Maintenance staff are unfriendly and not approachable. Meals are not always hot when given to patients due to staff being called to do other

duties, so meals are not served in good time. The unit could benefit from kitchen staff serving meals.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

I appreciate your feedback and we will be looking at all the concerns raised as it allows us to identify areas for improvement and work towards providing the best possible care for our residents. Please feel free to reach out at any time.

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Review from Susan B (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience

My father has only been here for a short period but has settled in really well. The staff are very helpful and patient with him. They treat him with respect and care. Everyone is friendly and helpful to us too which is very reassuring. Any questions are answered without hesitation.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for taking the time to share your feedback with us. We are delighted to hear that your father has settled in well and that our staff have been helpful, patient, and respectful towards him. Providing a welcoming and supportive environment for our residents is a top priority for us, and we are glad to hear that you have also experienced friendliness and helpfulness from our team.

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Review from Maureen E (Sister of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

My sister receives excellent ongoing care for a very grim condition she has lived with for several years.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for sharing your feedback about The Uplands and the care your sister receives. It's heartening to hear that your sister is receiving excellent ongoing care. Your positive review not only highlights the good work being done at The Uplands but also serves as encouragement for others who may be considering similar care options for their loved ones facing health difficulties. Thank you for sharing your experience.

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Review from J W (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

We have found all staff throughout The Uplands to be kind, caring and compassionate. There have been minor issues in relation to things like laundry, missing clothes etc. but on the whole, we are pleased with the care provided.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your feedback. We are glad to hear that you find the staff at The Uplands to be kind, caring and compassionate. We understand that there have been some minor issues regarding laundry and missing clothes and we apologize for any inconvenience this may have caused. We appreciate your overall satisfaction with the care provided and will address the concerns raised to ensure a better experience in the future. Thank you for sharing your thoughts with us.

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Review from Folkert V (Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

For a younger person in a nursing home, this is still a good place to be. I would have loved it if this was closer to the town center, so it would have been easier to go anywhere. The management is trying their best to keep the service improving and is very approachable.
The staff are all very friendly

and caring, but you have got the odd language barrier. The food at this home is okay, although I would like to see more variety.
The rooms are a reasonable size but might be a bit cramped for younger physically disabled people. There are activities for all, with a lot of artists/entertainers coming into the home.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

It’s heartening to know that you have found the staff at the nursing home to be friendly and caring. We acknowledge your mention of occasional language barriers and will take steps to address this issue to ensure effective communication with all residents. Your feedback helps us in our continuous efforts to provide a supportive and enriching environment for all residents at the nursing home.

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Review from S M (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience

Everyone from front of house (reception) carers, nursing team, maintenance, kitchen staff, and cleaners are amazing. Would highly recommend it.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your positive feedback! We are delighted to hear that you had a great experience with all the staff members at the facility. Your recommendation is greatly appreciated. We strive to provide excellent care and service to all our residents and visitors. If you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing our facility!

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Review from A M (Granddaughter of Resident) published on 25 February 2024
Submitted via Postal Card • Report

Overall Experience

My gran came in a short stay as she wasn't well enough to go home from hospital.
We found the care and whole service to be excellent. She enjoys doing activities that are on most days.
We also like the fact that she can have her hair and nails done. I would definitely look at here again if we ever

need to.

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Review from Cynthia C (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

Since my husband has gone into The Uplands, as a dementia patient, the last six months have been the most settling and reassuring time for us, as a family. To see my husband smile and engage with us and all. The staff allows us to enjoy quality time with him, we have only ever been met with warm, kind

and caring help and support from all the management, nurses and all the professional and hardworking carers from day one of my husband's Uplands journey. Finding the right home to meet all different patients' wants and needs is very hard to find, as family. The Uplands treat every resident with dignity and respect. Thank you so much.

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Review from Paul R (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

It works well and very pleasant.

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Review from Mike G (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

I have spent a lot of time at The Uplands visiting my mother.
At all times, the staff on Dorrington have been amazing. Displaying great levels of care and being prepared to go the extra mile to ensure residents are as comfortable as practicably possible.

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Review from Kelly D (Granddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

My nan has been at The Uplands for a couple of years and has been very happy. During Christmas, she was kept very busy with enjoyable activities which was amazing for her mental health, she had been feeling down but socialising in the activities gave her the boost she needed. At Christmas, as a family,

we were so happy the home bought her a personalised Christmas present, it really put a smile on my nan's face. Her room has also been redecorated and it's lovely and homely, her room is kept lovely and clean. My nan is very happy living at The Uplands.

Reply from Ollie bamberger, RM at The Uplands

Thank you for your lovely review! We always strive to provide the best care possible and love hearing the good impact it has on everyone involved in the home.

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Review from S B (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience

Can't say enough about the home. Very caring staff. Good manager. Lots of entertainment and good menu choices. My mum is happy and is always clean and tidy when I visit. Had a lovely Christmas with staff and families.

Reply from Mary Ann Ballesteros, Home Manager at The Uplands

Thank you for your good review. I am glad your mom is happy here. Please do not hesitate to raise any issue with us. We are happy to assist.

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Review from T H (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience

The care and compassion given to my dad was amazing - from the managers to the nurses - the carers - the activities staff - the general maintenance staff and the domestic staff, I could not fault the commitment to giving the best care possible. I can recommend The Uplands Nursing Home to anyone considering

nursing residential care for their loved ones. My dad suffered with dementia among other illnesses and was a resident on the Meole Unit - I felt like part of the family and was made to feel very welcome every time I visited - I was kept up to date with every aspect of my dad's care.
Unfortunately, my dad passed away due to his illnesses but I wouldn't have gotten through this very difficult time without the care and support of the wonderful staff at The Uplands.

Reply from Mary Ann Ballesteros, Home Manager at The Uplands

Thank you for your lovely review. It was an honour to care for your father and to support the family during these difficult times. Please keep in touch with us.

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Review from Ikechukwu I (Nephew of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

I live in London and my uncle lives in Shropshire on his own.
I called the home to inquire and they were able to admit my uncle at a short period of time. It was a big relief the management team was able to organise everything. I came to visit him during Christmas and I was amazed to see the improvement

in his health. The staff were very friendly and the home was clean. My uncle appeared very happy. He’s now back home and if he needs to go back home again, I will never hesitate for him to go back to The Uplands.

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Review from N C (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience

It certainly would not be my first choice of nursing home in Shrewsbury.

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Review from Mark B (Brother of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

My brother was very happy at The Uplands Care Home albeit for a short stay. In my opinion The Uplands is a very well-run care home, the staff are all first-class which made my brother's last days very peaceful.

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Review from J B (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

Mum would want us to sincerely thank everyone at The Uplands for the kind and attentive care she received during her all too short stay. We wouldn't fault anything. Rooms were always clean, laundry was excellent (smelling fresh and ironed). Food was homecooked and lovely. Every member of staff we met

(at all levels ranging from the front desk, the amazing cleaning staff, the warm hearted caregivers and the compassionate nursing) was absolutely amazing.
People were knowledgeable and thoughtful, respectful and helpful both to mum and us as a family. We appreciated being made aware of the options and being involved in the decisions. We were kept informed at all stages and supported as a 'whole' right through to the peaceful end.

Reply from Ollie Bamberger, RM at The Uplands

Thank you for your lovely review! We always strive to provide the best care possible and love hearing the good impact it has on everyone involved in the home.

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Review from S B (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

The care, compassion and kindness shown and given to my mum was amazing. Mum needed respite care and I have no doubt that the speed of her recovery was mainly due to her stay at the Uplands. Every single person who came into contact with mum were first class.

Reply from Marie George, Home Manager at The Uplands

Thank you so much for writing such a lovely review of our home. We very much appreciate you taking the time to do so and most importantly, that you were happy with the care given to Mum.

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The Uplands

Care Provided by The Uplands

Good to Know

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The Uplands Reviews (28)

Overview of Review Score

Detailed Breakdown of Review Score

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Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about The Uplands

What types of Care is The Uplands registered for?

What additional types of Care does The Uplands provide?

How many Rooms does The Uplands have?

What are the Facilities & Services at The Uplands?

How far is The Uplands to the centre of Shrewsbury?

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The Uplands

Care Provided by The Uplands

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The Uplands Reviews (28)

Overview of Review Score

Detailed Breakdown of Review Score

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Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

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Meet the Team (0)

Frequently Asked Questions about The Uplands

What types of Care is The Uplands registered for?

What additional types of Care does The Uplands provide?

How many Rooms does The Uplands have?

What are the Facilities & Services at The Uplands?

How far is The Uplands to the centre of Shrewsbury?

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