The Uplands

Clayton Way, Bicton Heath, Shrewsbury SY3 8GA
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9.5 28 Reviews
  • The Uplands, Shrewsbury
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Care Provided by The Uplands

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 81 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Ballesteros (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, although outside normal hours access has to be requested via an intercom system


  • Parking

  • Parking is available


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The Uplands Reviews (28)

Total of 28, showing 21-28
9.5

The Uplands has a Review Score of 9.5 (9.516) out of 10, based on 19 reviews in the last 2 years. Over all time The Uplands has 28 reviews.

Overall Experience

  • 21
  • 6
  • 0
  • 1
  • 0

Date Published

28
2
6
19
9

Review from Kay S (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at The Uplands was excellent. The staff who looked after Mum were always considerate, respectful, patient and so kind. In the last few days of Mum's life, they supported all the family with sensitivity and compassion. The Uplands is outstanding.

Reply from Marie George, Home Manager at The Uplands

Thank you for taking the time to write a lovely review, it is greatly appreciated. It was a pleasure to care for Mum and we are thankful to have been able to do so.


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Review from Gilli B (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last 5 months at The Uplands happy with her robotic cat Tiddles, it was a hard decision but she actually flourished within the care of "her Nurses" and we were able to visit most days despite covid and we are very grateful for all the staff's most capable professional care it made the
journey so much easier for us all. Thank you.

Reply from Marie George, Home Manager at The Uplands

Thank you for your kind words and for taking the time to write a review of our home. Our best wishes to you and your family. It was a pleasure to care for Mum.


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Review from G C (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on the ward where my mother spent five months, were outstanding and I cannot thank them enough for the high level of care and kindness that she received.

Reply from Marie George, Home Manager at The Uplands

Thank you so much for your lovely comments and for taking the time to complete a review of The Uplands. We very much appreciate your feedback.


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Review from Valerie J (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care that my mother received during her stay at The Uplands made her happy and safe. We are grateful to all the staff who were friendly, professional and knowledgable and who supported us through a difficult time.

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Review from Christine O (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had an amazing stay at The Uplands. I went in three or four times a week and noticed all the staff spoke to residents in a jolly and friendly way and couldn't do enough for them, including cleaners. Front desk - always helpful. Food - what can I say, from a qualified chef, it was brilliant
- she loved the fruit crumbles. Well done The Uplands.

Reply from Marie George, Home Manager at The Uplands

This is a lovely review of our home. Thank you from all of us for taking the time to write it. All the feedback we receive is important to us and we will ensure your comments are fed back to staff.


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Review from Jill W (Wife of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over five years. He has been cared for in every possible way I would want. I am very grateful for this. I visit every day and see how well everyone of the residents are cared for on Dorrington Unit. I am a retired nurse, so feel I can give an honest opinion.

Reply from Marie George, Home Manager at The Uplands

Thank you for taking the time to complete such a lovely review of The Uplands. Your feedback is very much appreciated and we are so pleased that you are happy with the home and care that we provide for your husband.


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Review from D S (Wife of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. The home recently changed hands so things could change. It does need more permanent staff as it relies a lot on agency staff. I believe this is the case in all nursing homes. Regular, permanent staff are really important in dementia units. The regular staff
are all brilliant.

Reply from Marie George, Home Manager at The Uplands

Thank you for taking the time to complete a review of our home. Social care has struggled during the pandemic to recruit staff, but thankfully things are starting to pick up. Whilst we would choose not to use agency staff in the home over our own staff, we always ensure our staffing numbers are safe to provide the necessary care to our residents, so in this situation using agency staff can be necessary. We really appreciate your feedback and are pleased that you are happy with the care we provide to your husband.


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Review from Tish E (Granddaughter of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my concern for my Great Nan, all my worries were put at ease after speaking with the home's manager.
She called me back very quickly and reassured me that my Nan is in capable hands. It's not easy leaving a loved one in the hands of a stranger and this is her first time so we want it to
be comfortable for her.
The manager assured me that my Nan is okay and is well looked after!

Reply from Carey Bloomer, Managing Director at The Uplands

Thank you for taking the time to respond. We understand how difficult it is when leaving a family member in the care of complete strangers. Our staff are always there to answer any questions you may have about your Great Nan's care. We are always looking to improve our care for all our residents and welcome any feedback from residents or family.
Many thanks from all the team.


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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for The Uplands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for The Uplands is calculated as follows: ( (143 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 219 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Uplands is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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