Hatton Court Nursing Home

Whitchurch Road, Cold Hatton, Telford TF6 6QB
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9.7 27 Reviews
  • Hatton Court Nursing Home, Telford
Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.

Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.

Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.

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Care Provided by Hatton Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Bradley (Home Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Hatton Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,095
    • Self-Funded Residential Dementia Care £950 – £1,095
    • Self-Funded Nursing Care £925 – £1,095
    • Self-Funded Nursing Dementia Care £975 – £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Nursing Care from £1,095
    • RESPITE Self-Funded Nursing Dementia Care from £1,095

  • Nursing fees listed don't include the extra FNC charge.
  • (these prices are only a guideline, please contact Hatton Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is private parking on site.


Hatton Court Nursing Home Reviews (27)

Total of 27, showing 1-20
9.7

Hatton Court Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 12 reviews in the last 2 years. Over all time Hatton Court Nursing Home has 27 reviews.

Overall Experience

  • 20
  • 5
  • 1
  • 1
  • 0

Date Published

27
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Review from J J (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have moved into Hatton Court nursing home last week. Both are very happy. They have seen more of each other since they have been in the nursing home, than they saw of each other in the own home over the last 6 months. As for me and the rest of the family we are more relaxed because we
know that they are being well looked after and that's all we wanted for hem.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you for your lovely review, we are so pleased that Mum and Dad are settling in well and we are glad that you can be more relaxed now as a family!


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Review from Christine B (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Hutton Court in August 2024. I had been her full time care giver for 2 1/2 years. Since a stroke in April 2023 her abilities had been affected and over time became more complicated. After a fall she became very weak and was transferred to Hatton Court team on a stretcher. Over time
mum has become fairly accepting of the situation and at times she is mobile and surprises the family and staff. The Hatton Court staff are understanding and tolerant of mums ups and downs, are supportive and encouraging. The staff have made a real effort to understanding and learn about her past life achievements. We feel blessed to have mum in such a caring environment.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your lovely review, it means so much to us at Hatton Court - we are so lucky to have such a fabulous team at Hatton!


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Review from Caroline F (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are welcoming kind and patient. The care manager is willing to answer any of our questions. Care of our mum is in a compassionate and considerate way. Our mum is always clean, warm and personal care and safety well well-maintained. Our mum is encouraged to take part where possible and is well-monitored
and nursed. We have seen some improvements as mum has settled and because used to regular care.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your lovely feedback, we really appreciate it here at Hatton and we are so pleased you are happy with the care that Mum is receiving.


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Review from J M (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. Staff including carers, housekeepers and maintenance team are all very friendly towards my mum, creating a lovely environment with a community feel. My mum loves all the staff and always has a smile for them. Activities are varied, and there is something for everyone
to enjoy, thank you for including my mum.
The home is very clean and tidy but at the same time homely.
A great team who all work together perfectly.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your kind words that is really lovely to hear - we have such a great team of staff and are very lucky at Hatton as we couldn't do what we do without them!


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Review from M S (Wife of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Hatton Court from hospital on an enablement basis. He has been treated with care, compassion, and dignity. We are both delighted with the nursing home, it is far superior to others where he has been on respite care. He will require permanent residential care and we both
hope he will be able to stay permanently.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your lovely words, it is very much appreciated here at Hatton! We are so glad you chose to join the Hatton family, please let us know if there is anything we can do to support you further.


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Review from Claire H (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was discharged from the hospital to Hatton Court, which Mom found distressing. The staff went above and beyond to help Mom settle, even moving her to different rooms. Mom was always treated with kindness, dignity and compassion; this helped Mom accept that she needed nursing care, and she soon
settled. Mom said that she felt safe and well cared for, and she felt well supported to maintain some of her independence. Mom enjoyed the activities and looked forward to a Tuesday when she would visit the lovely hairdresser. As a family, we will always be grateful for the wonderful care given to Mom.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your lovely review; we really appreciate it here at Hatton Court! We will always be here for your family, our door is always open to you.


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Review from J D (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was at Hatton Court for 5 years. She loved her time there. I can't praise them enough, all staff are lovely and caring to residents and their families and do everything they can to help.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your kind words of Hatton Court, it means a lot! Your auntie was a big part of our Hatton family and we are so pleased that you've been happy with our fantastic team!


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Review from T S (Daughter-in-law of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law went to Hatton Court Nursing Home for some respite care due to an illness and a couple of falls. The home provided great care by assisting her to become well and mobile. All staff were friendly and professional. My mother-in-law always commented on how good the food was and how attentive
the staff were and they helped her get back on her feet to enable her to come back home.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your kind words about Hatton Court - we are glad we could support your mother-in-law to get on her feet and come back home!


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Review from David A (Son of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom moved to Hatton Court 4 months ago following a very serious illness at what was a very stressful and anxious time for the family. However, I have to say the move turned out to be a very positive experience which has resulted in an unbelievable improvement to Mom's quality of life.
The friendly
and welcoming management and staff have made the move such a positive experience, Mom has settled extremely well and is now enjoying a new lease of life.
The home is pleasant, grounds are well maintained and the rooms are kept tidy. The management and nursing team keep us updated on Mom's well-being and care needs at all times, as for the care team nothing is to much trouble.
Thank you so much to all staff at Hatton Court.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your lovely review! We are glad we could help to improve Mum's quality of life and that she's settled in well - it means the world to us at Hatton, so thank you so much for your support.


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Review from D W (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management were very good with Dad and us working in a professional and caring way. The building and facilities are also very good.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for taking the time to write such a lovely review about Hatton Court, we all really appreciate it. We are glad you liked the staff and facilities!


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Review from Samantha H (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to this care home she is noticeably calmer and happier. The quality of care and the friendliness of the staff has made a real difference to both her and my experience during this challenging life change. The staff are very responsive, caring and knowledgeable and go out of their
way to accommodate anything my mum needs. I feel so much happier knowing that my mum has the right level of care so gently given. Many thanks to all the staff at Hatton Court Nursing Home.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for taking the time to write such a lovely review, the staff here at Hatton are so grateful that you have recognised their hard work. Mum is a joy to have with us and we really appreciate your ongoing support!


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Review from Janet C (Cousin of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and welcoming.
The building and rooms are light, clean and well kept. The outside areas are neat and filled with attractive plants and trees which can be easily seen from the residents rooms.
The residents appear to be well cared for; our relative is happy, settled and relaxed.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for taking the time to write such a lovely review for Hatton Court, we are so pleased you are happy with the home and care that your relative receives!


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Review from Christine D (Daughter of Resident) published on 9 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything. All levels of staff are attentive and have an empathic understanding of the needs of the elderly. The care is superb with staff that are caring and compassionate. Food is exceptional and plenty of it. There are impressive and immersive activities every day. The rooms and furnishings
are excellent being light, clean and able to be personalised. The manager is friendly and has a passion and enthusiasm to uphold the excellent standard of care, putting the residents first. Everyone goes above and beyond to make this place a happy and friendly home from home. Excellent in every aspect and in every way.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

We are so grateful that you took the time to write such a lovely review about Hatton Court! We are glad you are happy with the staff, care and facilities here at Hatton, it means a lot. Mum is a pleasure to have here with us and we thank you for your ongoing support.


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Review from Jennie T (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, secure environment and staff always on hand.
Mum's room is lacking a TV, which I thought would be standard. At times there is a very strong smell of urine in corridors.
Overall, no complaints.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for taking the time to write a review about Hatton Court! We are so glad you're happy with our staff. We don't normally provide TV's but we will have a look round to see if there's a spare that Mum can use. Due to this being the EMI unit the urine smell is something we are monitoring and keeping on top of daily and we are putting in new measures to try and prevent this.


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Review from Ann P (Friend of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming, the staff are friendly and helpful, the overall first impressions are how clean the home is and there appears to be plenty planned for the residents to do! They all say they enjoy the food! Day trips for those that want them are regularly organized.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your kind review about Hatton Court! We are so pleased that the staff have made you feel welcome and that they are helpful! We strive for high cleanliness standards and a variety within our resident's daily activities and Hatton are so glad that this is recognised.


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Review from Linda R (Friend of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is that the staff are very helpful. Also, our friend says he wished he had gone in there previously and is very happy with everything there, which I think is excellent.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing Home

Thank you so much for your kind review, we are so glad you find the staff helpful and that your friend is very happy at Hatton Court!


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Review from Beryl H (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased that Dad was given first class care at Hatton Court. All of the staff made it seem like they had all the time in the world for him when we knew how extremely busy they were.
Dad enjoyed the delicious meals, it was so lovely that they gave Dad his breakfast early in the dining room
as he has always been an early riser even while others were sleeping still.
We were impressed with the activities which were organised for each afternoon - they certainly brightened Dads day for him. Trips out were a highlight.
As visitors we were always welcomed and cared for as well when Dads health declined.
I cant tell you how many times I have said to people that I found the best home for my Dad in Hatton Court. Hopefully there will be a place there for your loved ones.

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Review from Christopher J (Relative of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am sorry to have to inform you that our brother-in-law has been with Hatton Court for twelve months. Understandably due to the country's pandemic we understand there are a series of issues, but unfortunately, as a family, we need to voice our concerns/issues.
No 1. Our brother-in-law has lost several
pairs of glasses at great expense to the family.
No 2. Due to the lack of family involvement, our brother-in-law has deteriorated considerably.
No 3. The family has viewed and witnessed the cleanliness of his personal room. For example, we have photo graphical evidence that dirty clothes are mixed with clean laundry
No 4. As a family, we have viewed our family member wearing unrecognizable clothes that we have supplied and we have felt we have supplied the proper clothing for him to wear.
No 5. We feel the communication between family and care home has been somewhat lacking. After 12 months of being in the home, we are still unaware of the actual situation of the condition of our family member.

Reply from Sarah Wilson, Operations and HR Assistant at Hatton Court Nursing Home

A member of Springcare's management team has since met with our service user's family and has discussed their concerns raised personally, with very positive outcomes.


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Review from Cyril J (Brother of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister is in Hatton Court but to try and talk to her on the telephone is usually a problem i.e. sorry you have come on the landline, we are having problems with the mobiles at the moment or sorry all the mobiles are busy at the moment. I bought a mobile phone off of Amazon and had it delivered to
my sister so she had her own phone. Then I am told it's switched off because she doesn't know how to use it. I have reported the problem previously, the answer was we will get the phones sorted so on Saturday 24th July at 6.30pm I phoned Hatton Court to talk to my sister. The person on duty says sorry we are having problems with the mobiles. I don't think the problem is with the mobiles. I have names of the people who come up with the same excuses, who I am not allowed to name on your website. Also, we gave her her spectacles when we visited her and now they have gone missing along with her hearing aids and various items of clothing.

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Review from Simon P (Son of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Hatton Court from May to December 2019. She was treated well and all the staff did a very good job during her stay. I can not recommend this place enough. Well done to all.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Hatton Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Hatton Court Nursing Home is calculated as follows: ( (103 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatton Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Lisa Bradley

Job Title: Business Manager

Joined: 2024

Lisa is new to Hatton Court in 2024, she is working alongside Gilly at Hatton helping to provide the best possible service within our home.


Gill

Gill Hemming

Job Title: Registered Home Manager

Hatton Court welcomed Gilly Hemming as their new Home Manager in October 2021. Gilly has been with Springcare for almost 10 years, working both as a nurse and as a Deputy Manager within Shropshire. Before becoming Home Manager at Hatton Court, Gilly acted as Deputy manager for 6 months at the home.


“I am honoured to have taken on the role of Home Manager and look forward to a new and exciting challenge. When not at the home, I enjoy spending my spare time running around after my two children and taking our loveable dog, Millie, on walks, and enjoying a good cup of tea. My passion for care has been deeply rooted ever since I started my nursing career and I look forward to sharing my passion with my team”


Frequently Asked Questions about Hatton Court Nursing Home

What types of Care is Hatton Court Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatton Court Nursing Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hatton Court Nursing Home have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hatton Court Nursing Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatton Court Nursing Home to the centre of Telford?

8.9 mile(s) as the crow flies, distance by road may be significantly further.