Hatton Court Nursing Home

Whitchurch Road, Cold Hatton, Telford TF6 6QB
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9.7 27 Reviews
  • Hatton Court Nursing Home, Telford
Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.

Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.

Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.

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Care Provided by Hatton Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Bradley (Home Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Hatton Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,095
    • Self-Funded Residential Dementia Care £950 – £1,095
    • Self-Funded Nursing Care £925 – £1,095
    • Self-Funded Nursing Dementia Care £975 – £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Nursing Care from £1,095
    • RESPITE Self-Funded Nursing Dementia Care from £1,095

  • Nursing fees listed don't include the extra FNC charge.
  • (these prices are only a guideline, please contact Hatton Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is private parking on site.


Hatton Court Nursing Home Reviews (27)

Total of 27, showing 21-27
9.7

Hatton Court Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 12 reviews in the last 2 years. Over all time Hatton Court Nursing Home has 27 reviews.

Overall Experience

  • 20
  • 5
  • 1
  • 1
  • 0

Date Published

27
3
7
12
15

Review from B E (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading my mother having to go to a nursing home, but Hatton Court has totally put my mind at ease. The cleanliness and the care that my bedridden mother receives is outstanding. For me the staff are pleasant, humorous, caring to both the residents and visitors and very welcoming. I cannot find
one fault with this wonderful place.

Reply from Sarah Wilson, Operations and HR Assistant at Hatton Court Nursing Home

Thank you for you very kind review of Hatton Court.


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Review from James F (Great-grandson of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was a resident at the home for a few months until she passed away. She was always very happy and well looked after, even after she was sent home for a short period of time she asked every day to return.
The facilities are very clean and welcoming and the staff are always at hand to help
with any needs, they are a massive credit and part of why this facility is where she felt comfortable and well taken care of in her last few months. We as a family couldn’t have asked for anything more. I would recommend Hatton Court to anybody who is looking for this extra support as from my experience it was outstanding.

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Review from Nikki F (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most professional, caring team of people who looked after my mum so well in her final year of life. She was happy and contented and respected by all staff in every way. As a family, we couldn't have chosen a better home where we felt Mum was safe and cared for like their own family and we as a family
were looked after and listened to. I as a daughter would like to thank everyone for everything they did when Mum was here and have done since she has passed away. I am still welcome to go in and chat today which is very comforting.

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Review from S W (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Hatton Court in September 2017. The staff and management are very good and caring. Any query is dealt with right away.

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Review from Hazel P (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had very good care in all departments.
Go on trips with a mobile trolley with things to buy. A very friendly place to be. One of th best homes in Telford.
When I came into the home, I was screwed up like an old lady, they made me feel normal again. We have physio when needed.

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Review from Phillip A (Son of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative, who has Alzheimers Disease, has lived at Hatton Court for six years. The care, consideration, accommodation, facilities, activities (including regular trips out), and the food (personally verified) are outstanding; and following the recent refurbishment a warm and homely environment has
been created. Visitors are made welcome anytime and tea/coffee and biscuits are available if required. Regular residents/relatives meetings and the periodical newsletter keeps us informed of what's going on and with it the opportunity to join in. The current managers are still settling in but given their previous achievements the improvements required in the recent CQC report are well within their reach.

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Review from Jane M (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is in the process of appointing a new manager/manageress, hopefully a more experienced one that the previous manager. He was a very polite, friendly, approachable man but I felt not really management material. Not enough staff on at times, which makes carers always too busy and in a rush,
not enough time to chat and get involved with the residents, which I feel is as important as doing the physical side of caring. Staff on the whole are polite and friendly. Due to under staffing, residents call bells which can take a long time to be answered. On the whole, I would recommend this home to other people. A clean, welcoming, comfortable place.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Hatton Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Hatton Court Nursing Home is calculated as follows: ( (103 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatton Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Lisa Bradley

Job Title: Business Manager

Joined: 2024

Lisa is new to Hatton Court in 2024, she is working alongside Gilly at Hatton helping to provide the best possible service within our home.


Gill

Gill Hemming

Job Title: Registered Home Manager

Hatton Court welcomed Gilly Hemming as their new Home Manager in October 2021. Gilly has been with Springcare for almost 10 years, working both as a nurse and as a Deputy Manager within Shropshire. Before becoming Home Manager at Hatton Court, Gilly acted as Deputy manager for 6 months at the home.


“I am honoured to have taken on the role of Home Manager and look forward to a new and exciting challenge. When not at the home, I enjoy spending my spare time running around after my two children and taking our loveable dog, Millie, on walks, and enjoying a good cup of tea. My passion for care has been deeply rooted ever since I started my nursing career and I look forward to sharing my passion with my team”