Morris Care Centre

Holyhead Road, Wellington, Telford TF1 2EH
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9.3 40 Reviews
  • Morris Care Centre, Telford
Morris Care Centre is a unique Nursing Home located on Holyhead Road in Wellington that provides high standards of specialist care. Its uniqueness comes from its three individual Courts, each dedicated to different types of care.

Wrekin Court is a Victorian building which has been refurbished to provide long and short term stays for elderly frail residents.

The centre provides spacious rooms, each furnished with the latest facilities, from pressure relief mattresses to assisted bathing facilities in specially designed bathrooms. Residents also benefit from comfortable sitting rooms and small dining areas which are conveniently located on each floor. The main dining area can be found on the ground floor and offers a delicious menu of freshly prepared meals every day. A hairdressing salon, shop and pleasant gardens are also available for residents and guests to enjoy.

Wellington Court is a purpose-built unit for the care of physically disabled residents of all ages. The home has a professional nursing team that is expertly trained and the highest standards of care are based on each individual's needs. This can be for respite and short stays or for symptom control and post-operative rehabilitation. The aim is to enable residents to become as independent as possible so they can be in control of their own lives despite their disabilities.

Ercall Court is just a short walk along Holyhead Road and provides specialist dementia care for its 11 residents. Ercall Court brings together the practical and the personal aspects of specialist dementia care in a small, bespoke residence.

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Care Provided by Morris Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stacie Smith (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Morris Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Morris Care Centre Reviews (40)

Total of 40, showing 1-20
9.3

Morris Care Centre has a Review Score of 9.3 (9.342) out of 10, based on 18 reviews in the last 2 years. Over all time Morris Care Centre has 40 reviews.

Overall Experience

  • 25
  • 9
  • 1
  • 0
  • 5

Date Published

40
5
15
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22

Review from Doreen B (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently Mum celebrated her milestone 100th birthday. Morris Care helped us to make Mum feel like the queen she is. They put on a fabulous party for her, and they welcomed a large group of family and friends, the chefs made special effort to create delicious food and cake.
Thanks to all the staff
but especially the wonderful reception team, 2nd floor careers, catering and Social Activities

Reply from Stacie Smith, General Manager at Morris Care Centre

100 what an amazing milestone! Thank you for your kind words. We as a home enjoyed making it special for everyone visiting and for mum especially.


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Review from J M (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you come into the home, you are welcomed by the lovely receptionist who is always polite, friendly and helpful, the home is clean and has a lovely homely feel to it. The care staff work very hard and are exceptionally kind and caring. Mom has a lot of visitors who are always made to feel very welcome.
The activities here are excellent, the food is amazing with lots of choices. In my opinion, the home is outstanding and I cannot praise it too highly.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you so much for your lovely feedback. I will ensure this is shared with the team. I am pleased you feel all settled with us at the Care Centre.


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Review from A C (Grandson of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice open reception and relaxed atmosphere.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for your review. It would be helpful for your feedback so we can understand further your scores. Thank you.


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Review from C S (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, staff all friendly and professional. Excellent care daily. Excellent cleanliness. Very homely. Food is excellent with great choices. Manager always available to talk and listen. Reception welcoming, staff and area. Calming music. Welcoming communal areas to watch TV. Lovely dining
room. Personal care exceptional. My mum is exceptionally happy here.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thanks for your lovely feedback. We are pleased your mum has settled so well into her new forever home with us. We look forward to seeing you again soon.


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Review from P B (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been in care with you for a couple of months and she is loving it. Socially she is enjoying it and seem to have settled in well. Care team are very helpful and attentive. I would say fantastic. Room needed some maintanence but generally good sized and well presented. She loves the activities
and getting out and about. So far, very very good. Thanks.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for your kind words. We are really pleased your mum has settled so well into her new home. We look forward to your next visit.


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Review from S H (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with everything and it's one of the best places I've seen. Thank you all for taking care of my mom.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for your kind words. I am happy to hear you are extremely satisfied with the care your mum has received at Morris Care Centre. Your kind words will be fed back to the team.


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Review from K C (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the care my dad gets and very clean and tidy at all times. So all in all very happy.

Reply from Stacie Smith, General Manager at Morris Care Centre

We appreciate your feedback and look forward to seeing you on your next visit.


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Review from T D (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the care home in December 2023. I have had the best care from the staff, they have been brilliant. The rooms and the facilities are very good, you only got to ask the staff, they will do anything for you. It is value for money, the best place I have been in. I have been looked after better
here than the hospital. The management asks if you need anything, and they do it for you the same day.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you, for your kind words. We are so pleased you are happy with us at the Care Centre as are we having you here. Please continue to support us by giving us your feedback.


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Review from Ken C (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and kind staff.
Nice food, good activities.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you KenWe are happy that you feel satisfied with us at the Care Centre. We are pleased you are with us and contributing to the service with all your amazing ideas.


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Review from B H (Sister of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Morris Care Centre for ten years. She has been looked after very well over that time. The pandemic was very difficult for everyone but the staff did a very good job helping me to keep in touch with my sister, a lot of improvements have been made at Morris Care in the
last few months and this is very beneficial for everyone concerned. The care/support is excellent as is the activities staff.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for your feedback, we are pleased you are happy with the service being provided and with all the improvements made in the past months, we look forward to seeing you again soon.


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Review from J H (Niece of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lot of the time pleased. Just could they please check when people need changing. The staff are very helpful when I ask anything.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for the response. We will take your feedback and use this to put into our delivery. We are pleased you are happy with the service provided.


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Review from Patrick A (Cousin of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is in good shape, he looks happy, talks to me happily and he still remembers things that happened years back when we were growing up. Thanks for your care.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for your review and your kind words. We are very happy that you feel this way and your cousin is settled with us at the Care Centre. We look forward to seeing you again soon.


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Review from John C (Grandfather of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 22-year-old grandson has complex needs that have been met by Morris Care. The majority of the staff are very caring and friendly. The main areas have been decorated recently and create a lovely homely feel. The main carer for my grandson is excellent and has developed a very good relationship with
him.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for the review. We are delighted he has settled and feels at home. He is a delight for us all to support and am pleased that the 1-1 consistent approach of care has supported in him maintaining a great relationship to ensure his care is person-centred. I will be sure to pass on this lovely review to the team and especially his main carer.


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Review from Stephen B (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is new to the care home system and the staff have a genuine affection for him, their professional manner has eased him into feeling very comfortable and in his own words 'cared for'.
The month of June had a change of residence to a smaller group, and access to the garden with extra activities
to be planned.
Their close scrutiny saw a suddenly developed health concern, rapidly treated in hospital.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you. We are pleased he is feeling better in himself and is happy being looked after by our amazing team.


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Review from Stephen T (Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morris Care Centre is an excellent care centre. Everything I need to do they have helped me with and the staff are very helpful. I am independent but help is there straight away if I need it. The general support is excellent, the activities encourage me to mix with people as I am very sociable. I also
enjoy helping out the activity people and I run the little shop in the afternoons which I enjoy. I have made a good friend here with one of the residents and we have a premium television provider and a subscription video streaming service to watch in the evening. We love the sport and films. In my opinion having regular staff to look after me is a good thing as they get to know me and I get to know them and it just works well for everybody! If you need to talk to senior management they are very supportive, trustworthy and they always find time for me. I am very happy here, it's a nice place to be! I treat it as my home with the added benefit of having the care staff to look after me.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you Steve, for your kind words. Will share this with the team. We are all happy you are happy and thank you for all you do to champion at the service!


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Review from Roger W (Son of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom was in this care home. She was treated with disrespect. She called carers outside her door, 2 of them, to be told to shut up! Also, they double-padded her and was told she was only allowed 2 pads a day so she stopped drinking and ended up with a very bad water infection, ending up in hospital
on a drip. She was in a very bad way. Nurses at the hospital told us a lot of Morris care residents end up in the hospital! My mom has Parkinson’s, 87 years old. I did put in a complaint but it was put down by the manager saying it was untrue. I’ve spoken to carers that have worked there, they soon left, terrible place to work. I think that says it all. I’m going to the Care Quality Commission so others don’t go through what my mom went through. It’s about time cameras are fitted to a central hub, not the care home.

Reply from Stacie Smith, General Manager at Morris Care Centre

Hello Roger,


Do note all your concerns raised at the time were heard and acted on accordingly and a direct response was provided to you in a timely manner. I am sorry to hear you felt this way. Feel free to contact me should you wish to discuss further.


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Review from S K (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dementia unit is a small unique care home that caters for all stages of dementia. Its 11 rooms are all on the ground floor with excellent facilities (ensuite, spacious, clean and bright). The atmosphere is warm and inviting. The staff are kind, considerate and qualified. Nothing is too much trouble,
and they go above and beyond with their care. The garden is peaceful and offers a bright place to sit/walk around. Security is 100% - double door locked access, windows are partial opening in rooms.

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Review from Cath J (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a very short stay to receive palliative care, following a stay in hospital. I could not have wished for better care, kindness and attention from all staff who had any involvement with my mum. She was treated with such care and dignity, nothing was rushed. The room was spotlessly clean, and
had everything mum and visitors could need when staying with her. We were provided with ample drinks and even sandwiches to keep us comfortable during her last day, meaning we didn't have to worry about anything and could just be there for mum. From the moment she went in, until my final walk out of the centre, I can not fault anything and I am so pleased that her final days were spent at such a brilliantly run home, with amazing, dedicated and professional staff. Thank you from all her family.

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Review from Ann D (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom went to Morris Care on palliative care from hospital. Although they are very short-staffed mom was treated with care and compassion, the staff on moms floor were helpful and friendly and treated me the same way mom was treated.
Mom passed away with dignity at Morris Care just before Christmas which
could have been so much worse for everyone if she had gone to hospital.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review of our service at Morris Care Centre and please accept our condolences at the loss of your mother, the team were pleased to help and support your mother and the family during this difficult time. Where we have any shortfall in staffing we endeavour to cover with our own staff or supplement with agency cover to ensure continuity of care for our residents.


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Review from Karin W (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The so-called care my 95-year-old mother received at this home was nothing short of shocking. She was in for physiotherapy following a fall which broke her pelvis in 2 places. The permanent staff did their best with the resources they had, but the level of care still fell well short of what it should
have been. Buzzer not answered when she needed the toilet, left in bed for 16 hours until noon, lying in her own urine, cold food are only a few of the issues. So much so that I made sure a family member was with her all day until she was put to bed at night. I got her out of there as quickly as possible. I want to reiterate that in no way do I blame the permanent staff.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for raising your concerns regarding your mother's care, I was sorry to hear your account of her care and that you felt our care fell short of the standards you expected and that we strive to achieve. As a result, I will have these issues investigated as a complaint through our complaints process and will be in touch with you to provide the outcome of our investigation.


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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for Morris Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Morris Care Centre is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 199 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.885 Points relating to the number of positive Reviews for Morris Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 17 Positive Reviews ÷ 19.2 = 0.885

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (2)

Stacie

Stacie Smith

Job Title: General Manager

Joined: 2023

We are a thriving and caring home where our residents are at the heart of everything we do. We believe that happy people make a happy home and I am committed to ensuring all our residents receive the best quality care and that all employees feel valued and respected.


Anca

Anca Dorricott

Job Title: Registered Nurse

As a Nurse at Morris Care Centre, Anca takes pride in providing compassionate care and support for residents and ensures that clinical practice is kept to the highest standard.


Frequently Asked Questions about Morris Care Centre

What types of Care is Morris Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Morris Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Morris Care Centre have?

There are 92 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Morris Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Morris Care Centre to the centre of Telford?

3.4 mile(s) as the crow flies, distance by road may be significantly further.