Morris Care Centre

Holyhead Road, Wellington, Telford TF1 2EH
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9.3 40 Reviews
  • Morris Care Centre, Telford
Morris Care Centre is a unique Nursing Home located on Holyhead Road in Wellington that provides high standards of specialist care. Its uniqueness comes from its three individual Courts, each dedicated to different types of care.

Wrekin Court is a Victorian building which has been refurbished to provide long and short term stays for elderly frail residents.

The centre provides spacious rooms, each furnished with the latest facilities, from pressure relief mattresses to assisted bathing facilities in specially designed bathrooms. Residents also benefit from comfortable sitting rooms and small dining areas which are conveniently located on each floor. The main dining area can be found on the ground floor and offers a delicious menu of freshly prepared meals every day. A hairdressing salon, shop and pleasant gardens are also available for residents and guests to enjoy.

Wellington Court is a purpose-built unit for the care of physically disabled residents of all ages. The home has a professional nursing team that is expertly trained and the highest standards of care are based on each individual's needs. This can be for respite and short stays or for symptom control and post-operative rehabilitation. The aim is to enable residents to become as independent as possible so they can be in control of their own lives despite their disabilities.

Ercall Court is just a short walk along Holyhead Road and provides specialist dementia care for its 11 residents. Ercall Court brings together the practical and the personal aspects of specialist dementia care in a small, bespoke residence.

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Care Provided by Morris Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stacie Smith (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Morris Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Morris Care Centre Reviews (40)

Total of 40, showing 21-40
9.3

Morris Care Centre has a Review Score of 9.3 (9.342) out of 10, based on 18 reviews in the last 2 years. Over all time Morris Care Centre has 40 reviews.

Overall Experience

  • 25
  • 9
  • 1
  • 0
  • 5

Date Published

40
5
15
18
22

Review from M C (Daughter of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have just taken what I thought was an extra fan down to my mother. When I arrived, I was met by the usual friendly and helpful staff in reception and on mums floor. My issue is that during a heatwave such as we are having, not a single fan was in evidence. Even the fan I put in her room last year
was now faulty so she lay on her bed, rosy in the face and sweaty. I would have thought that the not inconsiderable fees would cover the cost of a fan for each room at least.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your feedback and for bringing this situation to our attention, I will ensure this matter is looked into and that our manager will be in contact with you in the next few days.


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Review from Peter W (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly, made me feel welcome and Mum is happy.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review, we are pleased that your mother is happy in her new home with us.


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Review from Glyn D (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum entered Morris Care in 2018 when she was a very ill woman. With close attention and sensitive care, the negative trend was reversed and she now has very good health for her age. The pandemic period was very difficult and presented many challenges. Hopefully, we are now through that period and my
mum will continue to relate positively to the sensitive attention which contributes greatly to her improving quality of life.

Reply from Janet Pannell, Interim Head of Operations at Morris Care Centre

Thank you for your review, we are pleased to have been able to help and support your mother during this pandemic period and now in more settled times.


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Review from Karen K (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being apprehensive placing Mum in a nursing home, firstly, as she required 24-hour care, within a few weeks soon realised this was the correct place for her to be and settled well. This was all due to the care and attention from the staff, reception and to the floor of all the staff housekeepers included,
nothing is too much trouble.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to write such a lovely review. We're really pleased that you feel you have chosen the right home and that the care and attention are so good.


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Review from Margaret S (Sister of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given to my brother. Friendly, happy staff always made to feel welcome.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, it's lovely to read your positive comments about the care provided.


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Review from Jean E (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and helpful place. All staff are polite and treat residents with respect and care. A home from home atmosphere.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, we're really pleased that you find the home friendly with a homely atmosphere.


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Review from Pamela B (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My late mum, aged 93, was transferred from hospital to Morris Care Wellington after breaking her femur, for physio to mobilise so she could return home. What a nightmare time it became. The care staff did their best under the circumstances. Getting through on the phone was a daily grind, both my brother
and I spent hours trying to speak to someone who knew what was going on and how Mum was. They never got her proffered name correct all the time she was there, confusion.com had nothing on the system they blamed constantly for no, or worse wrong, information being passed on. If you complain it makes it worse. When they had lost most of Mum's clothing they would stick her in anything. When looking for the lost clothing there were apparently many boxes to check, that says a lot for a system not working properly. In total seven T-shirt’s, two skirts, one trousers, two night dresses and I lost count of how many pairs of pants went missing. When electrical equipment disappeared that was denied and dismissed by management!

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

We are sorry you felt your mothers stay was so poor. I did respond to your initial complaint detailing that all clothing coming in with a resident needed to be labelled otherwise it gets lost because our laundry staff are not aware of who it belongs to, you were also informed of what your mother arrived at Morris Care Centre with, and she did not arrive with the electrical items you detailed. There was a very detailed care plan for your mother on our system and this was reviewed at least monthly. I and the General Manager spoke with your mother on a number of occasions to ensure that she had everything she needed and felt safe, she always told us she felt safe and cared for, we are sorry you did not feel the same.


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Review from Paul R (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support, care and compassion. Amazing team, very helpful and accommodating to individual needs. Have only used the services this month, but so far I cannot fault anything. I would not have any issues recommending this location for care needs.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review one of our homes we really do appreciate feedback and use it to improve services moving forward.


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Review from Gary B (Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, Morris Care Centre is a friendly environment and the level of care is very good. Food has improved dramatically recently, with better presentation, more variety in options and the quality overall. With most of the staff, you can chat to them about all sorts of things that are of interest
to me.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review the service, its really valuable to receive feedback from our residents and it helps us to continue to improve our services.


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Review from E P (Sister-in-law of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has lived in Morris Care Centre for the last 23 years, during this time I can only count on one hand a number of times I have had to be concerned, these were dealt with immediately.
The staff have always been very accommodating and welcoming, if there has ever been any problems with
my brother-in-law I have always been contacted straight away.
It's been hard during the lockdown but the staff have kept me in contact with him by FaceTime on a regular basis.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to review Morris Care Centre, and thank you for such positive feedback. It has been very difficult for residents and families during the last 18 months, our teams have tried really hard to ensure that families are kept up to date.


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Review from John H (Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff and accommodation here at the Morris Care Centre. The activities are fun and varied. The staff are friendly and understand my needs. I know that I will be well taken care of and if they can’t help me, they know how to get someone who can.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review Morris Care Centre, its lovely to receive a review from someone who has the care delivered first hand.


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Review from Carol A (Sister of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother was at Morris Care for a short period his care was bad. He was left with his bell ringing for 50 mins once and was very poorly. The minimum was around 30 minutes. I used to be talking to him on phone and the bell was constantly going no one came. He had to call for help to myself and the
hospital who then called the home direct.
I complained to CQC and then they turned it all around on him accusing him of all sorts from smoking which gave up a long time ago, using his bell for no good reason saying he swears at them and rude.
If anyone wanted to they could check this with his home care team who used to do him and praised him highly on how polite he was. He is in a new home at present due to this home saying he didn't want to stay there but was in fact because I had complained, so really wanted him out. The home he is in now is providing excellent care and always praise him on his good manners.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

We are sorry that the care provided did not meet your expectations, we have asked the General Manager to contact you to deal with this as a formal complaint and provide you with a detailed response following a rigorous investigation. Please rest assured, we take complaints very seriously.


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Review from Ronald E (Father of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and care for our daughter and peace for Mum and Dad. Cannot fault anything.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review our service, our teams work very hard to provide outstanding care to all of our residents, so it's lovely to see how pleased you are with the care provided.


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Review from Mike C (Respite Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had to complain many times about the poor lack of care given. I was left for up to an hour with my bell ringing. I had and have this video recorded as well. The staff spoke to some of the residents like they was nothing and one poor lady was left upset after being ignored for a solid 2 straight hours.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to complete a review on one of our homes. I'm sorry that the standard of care was not up to your expectations. Reading your review, we are very disappointed that the standard of care and support did not meet our expectations and will be dealing with your review as a formal complaint and will respond in writing.


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Review from Pat J (Aunt of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre has given excellent care to my relative over ten years. The staff, without exception, go above and beyond, giving the family feel to residents. They are a great help in supporting my relative through physical and emotional times. They provide activities to stimulate and keep engagement with
everyday life. The facilities, care and general ambiance is one of care, compassion and comfort.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you very much for taking the time to rate one of our services. We're really pleased that Care Centre continues to provide a high standard of care for your loved one.


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Review from M S (Father of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care. Extremely professional staff who understand the need of their residents. My son's been here for nearly three months, in that time, every staff member I have had to interact with over the phone has been extremely helpful and informative.

Reply from Vanessa Davies, Head of Operations at Morris Care Centre

Thank you for taking the time to review one of our services, we are really pleased that you feel your son is so well cared for. As a company, we aim to provide a very high standard of care for our residents and support for their loved ones. We notice you marked us down for activities, we have recently appointed a new Social Life Coordinator at the Care Centre and the senior management team have implemented a new way of working for the Social Life Coordinators which we are hoping will have a very positive impact on the well-being of our residents.


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Review from Steve P (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone for the care you gave my father at the end of life. Under the COVID circumstances you made us feel confident with the care you were giving him and you made his last days comfortable. Thank you so much.

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Review from Jeremy W (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfull care and love given to my mother and a wonderful celebration of her 100th birthday. The respect I have for the team at Morris Care knows no bounds.
The support and love is extended to my whole family and we are all extremely grateful and proud of them.
I will never forget them.

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Review from Karen J (Daughter-in-law of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has gone above and beyond to support my mother-in-law and family during this difficult time, her staff have been so dignified and compassionate, we can't thank them enough for what they do.
Without the manager's help, as a family, we wouldn't have our Mom close to home.
Our thanks to
all the staff.

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Review from N H (Niece of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit my uncle regularly. Staff always friendly, helpful and caring. My uncle is well treated and well fed. He seems content and happy. Treated with respect, always clean and well cared for.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for Morris Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Morris Care Centre is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 199 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.885 Points relating to the number of positive Reviews for Morris Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 17 Positive Reviews ÷ 19.2 = 0.885

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (2)

Stacie

Stacie Smith

Job Title: General Manager

Joined: 2023

We are a thriving and caring home where our residents are at the heart of everything we do. We believe that happy people make a happy home and I am committed to ensuring all our residents receive the best quality care and that all employees feel valued and respected.


Anca

Anca Dorricott

Job Title: Registered Nurse

As a Nurse at Morris Care Centre, Anca takes pride in providing compassionate care and support for residents and ensures that clinical practice is kept to the highest standard.