Myford House

Woodlands Lane, Horsehay, Telford TF4 3QF
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9.0 38 Reviews
  • Myford House, Telford
The team at Myford House strive to provide their residents with a homely, comfortable environment so they can enjoy their privacy and individuality, whilst also being part of the larger family of residents at the home. Whatever the residents’ interests are they can be assured of receiving a warm, friendly, caring service and most importantly an excellent level of care.

Located on the outskirts of Telford, Myford House offers first class accommodation for its residents. Set on the edge of the new Lightmoor Village, the House enjoys views over open countryside.

It is an exclusive development for residents who wish to spend their retirement in comfort and style. Nestled amongst beautiful grounds, the home is ideally located to enjoy the benefits of the scenery and tranquillity of rural Shropshire, whilst being easily accessible from Telford and surrounding towns with close links to the M54.

Most of residents live permanently at Myford House though the home is the perfect setting for long or short stays, whether for personal respite convalescent care including 24-hour personal care or for those recovering from an operation or illness.

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Care Provided by Myford House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Perry (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (6)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Wheelchair Access

Myford House Reviews (38)

Total of 38, showing 21-38
9.0

Myford House has a Review Score of 9.0 (9.039) out of 10, based on 7 reviews in the last 2 years. Over all time Myford House has 38 reviews.

Overall Experience

  • 34
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Date Published

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Review from Kerry B (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now had 2 visits to Myford House. The first was in February 2021 when he caught Covid from a hospital stay and he was placed at Myford due to how ill my mother was and the fear of her catching Covid if he returned home. The care he received was amazing.
He is currently on a respite placement
in their Dementia unit and the care and love that the staff show to him is out of this world. He is treated like a member of their family rather than it being a business. They have managed to get medication under control and to turn his sleep pattern back to how it should be with ease because of the dedicated nursing team. I know he is safe, cared for and well-fed at Myford house and I would advise anyone looking to place at this care home to do so. Having experience of other care homes, Myford go above and beyond meeting residents' expectations of a stay in a care home. Utterly amazing, dedicated staff.

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Review from Jennifer B (Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager is an excellent example of a nurse manager. All through these dreadful times, she has been there for me on a personal basis. I cannot thank her enough. She also has a fantastic team. Our family love you all. A very big thanks to you all but the manager has kept me going many a time.

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Review from Georfi F (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was moved to this care home in July 2021. I cannot recommend this home enough. Within a month of being there, she has put on weight, she laughs and smiles, and that is something I haven't seen in the year prior to getting her here! The staff are fantastic, caring and very supportive. The level
of care my mom has received is amazing. Thank you all so much.

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Review from Tracy B (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 82 year old mum arrived at Myford House, she was very anxious, the staff worked really hard and went above and beyond to make her comfortable and build a relationship with her, the care she has received has been amazing.
Mum is now receiving end of life care and we couldn’t wish for her to
be in a better place.
She is always treated with kindness and respect and when we have asked the staff to help with something, they have gone out of their way to make it happen.
Many thanks to the manager and all the staff that care for my mum.

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Review from Deborah H (Daughter of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident at Myford House for a few months now and honestly, I could not recommend them enough. The staff have been fabulous, they treat the residents with care, compassion and with a friendly joke or two that makes everyone feel right at home, which is so important. The home is very
clean and comfortable and has a real home from home feel. They have really been on top of Dad's medical care and we are regularly kept up to date. All the staff are professional while being friendly and caring. It is just such a relief to know Dad is in a lovely, caring home and getting such good care and attention.

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Review from David C (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. I found all of them to be informative, responsive, well-led. My mom had been looked after by this amazing team for quite some time unfortunately my mom died on the 3rd of Dec losing her battle with dementia. The staff who nursed her to the end were outstanding and could not do enough
for us as a family showing their professional approach was second to none. The manager was also extremely helpful in all aspects and was happy to answer any queries or questions we had. You were all fantastic we are so grateful for all of your support through such a difficult time. You deserve a lot of recognition for displaying such high standards. Kind regards.

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Review from Alison (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grateful thanks go to all the staff at Myford House for making Mum's short stay as comfortable as possible.
Such a huge improvement on her stay in 2019.
The cleanliness and dedication of all are impressive and the surroundings are beautiful.
Such care is taken and attention to detail, even down
to a small dog soft toy who stood sentinel over my Mum.
I admit to having reservations when we were told where Mum was going but I am pleased to say that the improvements from the beginning of the year are immeasurable.

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Review from Richard S (Son-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank everyone from Myford house for the care that my father-in-law received in his short time with you, before writing this review Myford House had a review score of 9.8 out of 10 but I would give it 11 out of 10 because everyone I came into contact with couldn’t have done anymore
for us, again I would just like to thank you from the bottom of my heart.

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Review from Hayley S (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was here for a short period of time receiving end of life care. In this short space of time I was astounded by the high quality, compassionate care and support we have received, especially during a very difficult time and they only knew us for a short time.
Thank you for the care you have provided,
keep it up. You’re all doing an amazing job. Forever grateful.

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Review from Julie L (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Myford House for the past 3 years and has always received very good care, but during these past few months with the worry of Covid 19, I must say the carers and all the staff at Myford House have been fantastic and always kept me well informed about how my mum has been doing and have
looked after her extremely well. They have been professional and kept all the residents safe through these very stressful times. I would like to say a very big thank you to all the staff for all their hard work and to let them know how appreciated they all are.

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Review from Martyn D (Father of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Myford House, mainly because it's close to where I live so visiting would be easier, unfortunately, the Covid-19 made this difficult anyway, but the staff at Myford House were to my dad and to myself not short of wonderful. My dad's room was very pleasant, but really like any home,
it's the people that make the difference and at Myford the staff were simply the very best I could have hoped for, caring, gentle, kind, generous, helpful, and straightforward with nothing being too much trouble. I wasn't made to feel like I was visiting more like I was part of the team, always smiling and cheerful, trust me you need humour to carry you through some of the toughest times. I can't recommend Myford enough.
Thank you all so very much.

Reply from Chris Potter, Operations Manager at Myford House

Thank you for your review, the manager and staff team have worked hard to support the residents to maintain links with their families during this pandemic.
Kind Regards.


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Review from Debra T (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently passed away in Myford House after it being his home for over 5-years and I can honestly say it was like home, and the staff there treated him like he was one of their own family. The compassion and kindness they showed to him and me, I will never forget. It is a very difficult time
when you place the care of a loved one in someone else’s hands, but I never, ever regretted my decision to have Dad at Myford. I will always treasure the time I was able to spend with him there.

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Review from Anna B (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old mum was in Myford House for respite at the beginning of this year, and she loved it there, a real family feel. She has now been back there for just over a week and is poorly, but the staff have been amazing! Their care of Mum is round the clock, and the team cannot do enough to keep her
comfortable. Thanks to their brilliant team, I've been kept well informed of her condition, and their support offered to me has been incredibly comforting. I cannot praise the staff at Myford House highly enough! Thank you for everything you're doing, you're all heroes?

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Review from S H (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the service seems good and the care of the residents is acceptable. At times, the staff levels appear low, usually at the weekends. The staff always seem welcoming to me and pleasant around the residents.

Reply from Sharon Perry, Acting Home Manager at Myford House

Thank you very much for your review. We have now recruited some lovely new staff to join our dedicated team, staffing levels have been increased inline with dependency. I'm pleased you would recommend our home to others.


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Review from Kate C (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with mum's care, be that of the management, nurses and carers, they are all very caring, kind and respectful and mum has always been happy. I can't thank them all enough as mum is now end of life and they are truly wonderful with her and me.
I thank you from the bottom of my
heart.

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Review from R C (Respite Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home in every way.

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Review from Stanley S (Resident) assisted by family/friend published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise to say about Myford House and all its staff. All the residents including myself are treated with the utmost dignity. I am completely happy and contented here and could want for nothing more. I enjoy all of the entertainment provided and especially the music from the entertainers
that come in - as I love to sing. I am nearly 103 years old but still young at heart.

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Review from Barbara C (Wife of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As our first anniversary of my husband being in Myford approaches I can honestly say that all my anxieties have been taken away. We both are very happy with the way he is treated and he is so fond of all his carers. They treat him like family and we could not wish for more. They all do their very best
for him. Just want to say that the Manager is an absolute diamond.

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Current Review Score: 9.0 (9.039)

Overview of Review Score

The Review Score of 9.0 (9.039) out of 10 for Myford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Myford House is calculated as follows: ( (64 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 80 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.314 Points relating to the number of positive Reviews for Myford House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 7 Positive Reviews ÷ 11.4 = 0.614

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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