Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.
There is plenty of on-site parking.
Roden Hall Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years. Over all time Roden Hall Care Home has 80 reviews.
Review from Richard G (Son of Resident) published on 20 September 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
First and foremost, please accept our deepest condolences for the loss of your mum. We want to express our heartfelt gratitude for taking the time to share your five-star review of Roden Hall Care Home, especially during this challenging period. We are deeply touched by your kind words.
It is our highest priority to provide exceptional care and support to our residents and their families and we are incredibly pleased to hear that you could not fault the care your mum received. Knowing that our staff's dedication and compassion made a meaningful difference in your mum's life is both heartwarming and humbling.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise P (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
We are touched by your heartfelt review of Roden Hall Care Home. It warms our hearts to hear how the journey from the initial visit to your Mum's move-in has been positive. It's our sincere goal to create an environment where residents and their families feel cared for every step of the way.
We're delighted to know that since joining us, your Mum's wellbeing has improved, and we are honoured that you have felt comfortable enough to give us that responsibility. The fact that she has flourished speaks volumes about the dedication and commitment of our staff.
Your words serve as a testament to the values we hold dear at Roden Hall. We're grateful for the opportunity to be part of your Mum's journey and to contribute positively to her quality of life. Thank you for sharing your experience and recognition. We remain committed to providing exceptional care and support to all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G D (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
We are truly grateful for your glowing five-star review of Roden Hall Care Home. Your kind words inspire and motivate us to continue delivering the highest quality care and support to all our residents.
It's wonderful to hear that you found Roden Hall to be a great place. Maintaining a clean and comfortable environment is paramount to us and we're thrilled that you noticed and appreciated our efforts in this regard. Our staff's friendliness and dedication to providing exceptional care are key pillars of our approach.
While we'll miss having you at Roden Hall Care Home, please know that our doors are always open.
Thank you for choosing Roden Hall and for sharing your positive experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin P (Son-in-law of Resident) published on 31 July 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you so much for taking the time to leave this 5-star review for Roden Hall Care Home. We are incredibly grateful for your kind words and are delighted to know that you and your relative are very satisfied with our care services.
At Roden Hall, our top priority is the happiness and well-being of our residents, and we are pleased to hear that your relative is content and well looked after. Providing a safe and comfortable environment is of utmost importance to us, and your feedback reaffirms that we are meeting our goals.
Our dedicated team takes great pride in being considerate, welcoming, and supportive of both our residents and their families. We believe in building a strong bond with all members of our extended family, and we are glad to hear that you feel this warmth and support from our staff.
It means a lot to us that you trust us with the care of your relative. We understand the responsibility we hold.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you so much for your glowing five star review of Roden Hall. We truly appreciate your kind words and are thrilled to hear about your wonderful experience.
We take great pride in creating an environment that meets not only the needs of our residents, but also the needs of their families. It warms our hearts to know that Roden Hall provided the breathing space you and your family needed. We understand the challenges that come with caring for a loved one and our aim is to make the journey as comfortable and supportive as possible for everyone involved.
Our dedicated staff members are the backbone of our community and they work tirelessly to ensure the wellbeing of our residents. We firmly believe that no request is too big or small when it comes to providing exceptional care. It is our pleasure to go the extra mile to make sure our residents feel special and their needs are met.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maurice V (Respite Resident) published on 24 June 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you for taking the time to share your positive experience at Roden Hall. We greatly appreciate your kind words and are pleased to hear that you felt relaxed during your stay. At Roden Hall, we strive to provide an excellent and welcoming environment for all our residents. We are delighted that you found everything, from our staff to the food, to be excellent.
We believe that good food is an integral part of a fulfilling lifestyle and we are pleased that you enjoyed our culinary offerings. Our chefs take pride in preparing delicious and nutritious meals, catering to the individual dietary needs and preferences of our residents. Creating a relaxing and enjoyable environment is essential for us and we are thrilled to know that you felt at ease during your time at Roden Hall.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca W (Friend of Resident) published on 13 June 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you so much for your kind words and for taking the time to share your 5-star review of Roden Hall Care Home on carehome.co.uk. We are thrilled to hear about your friend's positive experience and are grateful for your feedback.
We take great pride in providing a warm and welcoming environment for our residents, and it is wonderful to know that your friend has settled in well. Our dedicated staff members strive to create a compassionate and supportive atmosphere, and we are delighted that you have found them to be thoughtful and compassionate. It brings us immense joy to hear that the activities provided at Roden Hall are both varied and plentiful. We believe that providing a range of options allows our residents to participate in activities they truly enjoy and promotes a sense of fulfilment.
Furthermore, we are glad to know that our staff has been readily available and knowledgeable in addressing any queries or concerns that you or your family have had.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E P (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly humbled by your appreciation. Providing exceptional care and attention to our residents is at the core of our mission, and we are delighted to hear that your father and late mother received the quality of care they deserved.
Knowing that you and your family feel confident and at ease, trusting us with your father's well-being means the world to us.Thank you once again for your trust and for choosing Roden Hall Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan E (Friend of Resident) published on 17 April 2023
Submitted via Postal Card •
Report
Reply from Rebecca Jones, Home Manager at Roden Hall Care Home
Thank you for your review, receiving positive feedback like this means a lot to the Roden Hall team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen P (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
Thank you for your kind words and recognition of the team at Roden Hall. We are so pleased to read your wonderful comments about the care your mother receives with us. The team join me in thanking you for your positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tom D (Grandson of Resident) published on 20 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
We appreciate your 5-star review, thank you for taking time to leave this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I C (Granddaughter of Resident) published on 20 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
We are delighted that you would recommend us and so happy that your grandmother is happy at Roden Hall. Thank you for this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul A (Son of Resident) published on 20 January 2023
Submitted via Postal Card •
Report
Reply from Francesca Jaskolski, Head of Marketing at Roden Hall Care Home
Thank you for taking the time to leave us this 5-star review, we are so pleased to read your positive comments about the care your mum is receiving at Roden Hall Care Home. Your feedback has been passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Victoria P (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
Thank you for your kind words and recognition of the team at Roden Hall Care Home, the care, services and support we deliver as a team to your loved one and the whole family is extremely important to us. Your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham V (Friend of Resident) published on 5 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
Thank you, Graham, for taking the time to leave a review for Roden Hall Care Home and for your positive comments about our home. Your comments have been shared with the team who will be delighted to hear your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mel R (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card •
Report
Reply from Jodie Haines, Home Manager at Roden Hall Care Home
We appreciate you taking the time to leave us this wonderful 5-star review and are so happy that mum is settled at Roden Hall.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kaye S (Daughter of Resident) published on 2 November 2022
Submitted via Website •
Report
Reply from Nina McPhee, Home Manager at Roden Hall Care Home
Thank you very much Kaye. We really appreciate you leaving this 5-star review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card •
Report
Reply from Nina McPhee, Home Manager at Roden Hall Care Home
It makes me very proud to hear that we are filling all the things that we set out to do. Thank you for leaving this wonderful review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beatrice C (Friend of Resident) published on 14 September 2022
Submitted via Postal Card •
Report
Reply from Nina McPhee, Home Manager at Roden Hall Care Home
Your kind words mean the world to us, thank you for taking the time to leave this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.907) out of 10 for Roden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Roden Hall Care Home is calculated as follows: ( (323 Excellents x 5) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 334 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Roden Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Rebecca joins Roden Hall as the newly promoted Home Manager having held the position as Quality Assurance Officer at sister-home, St George’s Park. Since joining Rotherwood in 2021, Rebecca has played an instrumental role in auditing and compliance, contributing to the most recent CQC inspection in which St George’s Park maintained its overall rating of ‘Good’. For 23 years’ prior, she worked as a Paramedic in the British Army.
Job Title: Quality Assurance Officer
Joined: 2023
As QA, I ensure exceptional care is delivered to the residents at Roden Hall. Supporting the Home Manager, I promote person-centred care and maintain audits and care plans.
Job Title: Staff Administrator
Joined: 2023
Gillian possess 15 years’ experience as an Administrator at Mount House Care Home in Shrewsbury. More recently, Gillian worked within mental health services as a Finance Assistant before being promoted to Regional Recruitment Administrator at Elysium Healthcare.
With a passion for elderly people, Gillian is delighted to return to a care home setting.
Job Title: Customer Administrator
Joined: 2023
Kelsey joins the team at Roden Hall as Customer Administrator
Job Title: Lifestyle Coordinator
Joined: 2022
Karen is responsible for the Inspiring Activities at Roden Hall.
Job Title: Head Chef
Joined: 2023
Paula is the Head Chef at Roden Hall.
Job Title: Head Houskeeper
Joined: 2024
As Head Housekeeper, Justyna plays a pivotal role in maintaining a clean, safe, and comfortable environment for our residents.
Job Title: Maintenance
Joined: 2024
Chris plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure. Chris handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Roden Hall.