Roden Hall Care Home

Roden, Telford TF6 6BH
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9.9 80 Reviews
  • Roden Hall Care Home, Telford
Roden Hall Residential Nursing Home in the hamlet of Roden provides high levels of care at a time when it matters most.

With residential places available at the home, it is able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

The home offers support to individuals with a physical disability or sensory impairment. Those needing companionship or end-of-life care are also supported.

The staff offer individually tailored care for all residents and believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why the home works hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Creating a sense of community is a key part of the focus at Roden Hall. Activities are focused on arts and crafts, music and movement, social, and physical.

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Care Provided by Roden Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Jones (Home Manager)
  • Admission Criteria
    • Over 65 yrs
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019

Funding & Fees Guide for Roden Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,373
    • Self-Funded Nursing Care from £1,373
  • (these prices are only a guideline, please contact Roden Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.


  • Parking

  • There is plenty of on-site parking.


Roden Hall Care Home Reviews (80)

Total of 80, showing 41-60
9.9

Roden Hall Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years. Over all time Roden Hall Care Home has 80 reviews.

Overall Experience

  • 69
  • 8
  • 0
  • 2
  • 1

Date Published

80
8
14
28
52

Review from Sharon W (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Mum settled very well. Staff support and kind to both Mum and I.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

Thank you very much Sharon. We are so happy that Mum has settled in well and is making Roden Hall her home.


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Review from Sally W (Friend of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care and cleanliness. Nice to see a smile however busy they may be.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

Thank you - you love what we do and our residents give us something to smile about every day.


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Review from Lynn P (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good spacious home. Kind staff.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

Thank you very much your kind words mean so much to us.


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Review from S J (Niece of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my aunt from a care home due to poor care standards, from the first contact with Roden Hall to the present day I can only describe it as excellent. The staff, the care for my aunt and us as a family have been first class.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

You don't know how happy this makes us and we are so pleased that we are able to give you all a true reflection of what life in a care home can really be like.


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Review from Clare B (Daughter of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is really settled at Roden. The staff are very kind, nothing is too much trouble. Mum is very well looked after and we are really pleased with the care she receives.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

We really appreciate your kind words Clare and are very happy that Mum is settled here. Thank you.


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Review from R G (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely thankful to all the staff who have contributed to my mom's transition. It is very caring here, with kindness and caring in abundance, which has been key in my mom's mental wellbeing.

Reply from Nina McPhee, Home Manager at Roden Hall Care Home

This makes us very happy to read, and we are delighted that we have been able to have such a positive impact. Thank you.


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Review from Patricia B (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home presents well with good quality of furniture, fittings and the staff present a genuine caring attitude to your loved one and their continued care. Roden is set in superb grounds offering solace and relaxation to those requiring a more rural care setting.
It is very apparent that training is
in great need to safeguard, be effective, and efficient in managing the care of the frail, unwell and elderly of some conditions.
Robust safeguarding systems are either not in place, not understood, or just not being followed.
After hours of her arrival, my 91-year-old mother, surviving on oxygen for life support, and with strict clear instructions from the hospital and the family was not sufficiently inducted into this home, was mobilised without oxygen on two known occasions, she is now “fast-approaching end of life”.
My 93-year-old Father living with Dementia after only a few days of his arrival suffered a fall on water in his bathroom and is now in hospital with severe impairment. Beware!

Reply from Karen Pennell, Home Manager at Roden Hall Care Home

We are terribly sorry that you feel this way, but we do need to make it clear that your mother was admitted to us on end-of-life care, and this has not been brought on as a result of the care delivered at Roden Hall. Equally, you have been informed by the Authorities that your father in fact had a stroke and did not slip-on water on the floor. We feel very passionately about this as the flooring at Roden is specialist state-of-the-art non-slip. That being said we do care about his welfare and hope he progresses.
We sympathise with your dilemma and understand the strain these situations create. We do hope that you can find a care home that meets your personal requirements and apologise that despite wanting to return we were unable to accommodate this request, as we have been advised of the complaints you made against your parent’s previous care home also.
We genuinely hope and pray for your parents and their well-being.


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Review from E S (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for several months now. Despite the difficulties due to Covid and restrictions, I feel that the staff have worked tirelessly to provide a high level of care. Mum is happier and better cared for than previously. Little niggles get ironed out quickly and with a friendly attitude. No
grumbles from myself or Mum.

Reply from Karen Pennell, Home Manager at Roden Hall Care Home

Thank you so much Elaine, this means so much to us. Thank you for taking the time to leave this review.


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Review from M P (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Roden Hall. My sister and I are very happy with the care. The staff are brilliant. Food brilliant and everything great.

Reply from Karen Pennell, Home Manager at Roden Hall Care Home

Much appreciated - we are truly happy that your mum is happy here.


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Review from K T (Sister of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The surroundings and environment of this home are good, the care is sadly lacking. There are insufficient staff and often agency staff with little knowledge of English, lots of trainees, making it harder for the qualified carers, who are totally run off their feet. They cannot possibly execute on-the-job
training. There have been numerous failings in the provision of clean bed linen. It seems stocks are low and patients kept waiting before being returned to bed. Food quality is very poor, unappetising at best, and in some cases barely edible. Dietary requirements are not met properly. I don’t believe the kitchen staff understands what cross-contamination is and how ill it can make an already vulnerable patient. Both out-of-date products and items with very short dates are still served, so it’s obvious to me that no system is in place for food rotation or quality checking. It’s impossible to get hold of a nursing sister and dressings are not changed in line with the care plan.

Reply from Francesca Jaskolski, Head of Marketing at Roden Hall Care Home

We appreciate you taking the time to share your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We have discussed this in further detail with you and carried out a full review of the points raised. Please rest assured that we have a full complement of staff and are continually training new staff to ensure the future of care. We have plentiful stocks of linen, a 5-star kitchen rating and are able to cater for a wide range of dietary requirements. Our highly qualified clinical lead and nurses follow the protocol laid down in medical instructions and this is our absolute top priority. We apologise that we have been unable to meet the request to return to the home but the suite has been required by the Local Authority to assist with the hospital winter pressures.


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Review from Anna B (Daughter of Resident) published on 1 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, friendly and clean.

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Review from Peter A (Brother of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, tidy and well kept. The staff are very kind, attentive and professional. It is a nice smooth simple process for booking in for outside visits. I am always kept informed and updated regarding processes and updates.

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Review from Tony M (Husband of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Rodne Hall just shore of six years. I have always appreciated the care given to her. The home and staff are just amazing.

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Review from Jean E (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roden Hall is a very caring and supportive home. It is run with dedication and commitment. All staff members are very approachable and understanding. The residents are treated with respect and a friendly and warming nature. I wouldn't have my husband anywhere else.

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Review from Karen R (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Roden during the summer for respite following a fall. She was very happy there, she said she felt very safe and secure, the staff were lovely, professional and caring. She also likes the food and her accommodation.
Mum has also said the this is where she wants to go when the
time is right.

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Review from Philip W (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home, I felt so reassured that my mum was being cared for, especially after a long hospital stay where I was unable to see her (due to the pandemic. The staff at Roden Hall kept me fully informed, I spoke and saw mum every day via Skype, which was great, as I could see how she was improving.
The staff seemed to really understand how I was feeling and would contact me with any update regarding her care.
The staff really live the values, I chatted albeit via skype each day with someone from the team who were always so positive and put my mind at ease. I cannot thank them enough.

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Review from L H (Relative of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot rate Roden Hall enough, 5-star nursing home, it simply is the best of the best, brand new building, welcoming staff like a second home. Feel totally 100% at ease leaving mam. Staff pop in, sing, chat to mam when I am not able to get there. Food specially prepared, excellent family involvement
in celebrations, including food - Bonfire Night, Christmas. If you've not visited or are thinking of coming, it's a must-see. Beautiful building, cafe, cinema, pub theatre, beauty salon.

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Review from P V (Son of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I genuinely think this home is fantastic. It has revived my 94-year-old nanny and my 83-year-old father.

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Review from M R (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. Staff are very friendly and nothing is too much trouble. The facilities are excellent, the setting in a rural location is beautiful, very peaceful and restful.

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Review from Jo S (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely incredible in every way. Every aspect of the home is beautifully done and to a very high standard. I have not come across a single unhappy resident on any visit to the home. The whole staff team are very helpful and contribute massively to the friendly, relaxing and caring atmosphere in the
home.
The range of activities and events is fantastic and it is wonderful that family and friends are always so welcome to join in.
Having a lot of experience of many different homes I would have to say Roden Hall is by far the best in every way.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Roden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Roden Hall Care Home is calculated as follows: ( (323 Excellents x 5) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 334 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roden Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (8)

Rebecca

Rebecca Jones

Job Title: Home Manager

Rebecca joins Roden Hall as the newly promoted Home Manager having held the position as Quality Assurance Officer at sister-home, St George’s Park. Since joining Rotherwood in 2021, Rebecca has played an instrumental role in auditing and compliance, contributing to the most recent CQC inspection in which St George’s Park maintained its overall rating of ‘Good’. For 23 years’ prior, she worked as a Paramedic in the British Army.


Lois

Lois Hodson

Job Title: Quality Assurance Officer

Joined: 2023

As QA, I ensure exceptional care is delivered to the residents at Roden Hall. Supporting the Home Manager, I promote person-centred care and maintain audits and care plans.


Gill

Gill Davies

Job Title: Staff Administrator

Joined: 2023

Gillian possess 15 years’ experience as an Administrator at Mount House Care Home in Shrewsbury. More recently, Gillian worked within mental health services as a Finance Assistant before being promoted to Regional Recruitment Administrator at Elysium Healthcare.


With a passion for elderly people, Gillian is delighted to return to a care home setting.


Kelsey

Kelsey Hale

Job Title: Customer Administrator

Joined: 2023

Kelsey joins the team at Roden Hall as Customer Administrator


Karen

Karen Robinson

Job Title: Lifestyle Coordinator

Joined: 2022

Karen is responsible for the Inspiring Activities at Roden Hall.


Paula

Paula Jansen

Job Title: Head Chef

Joined: 2023

Paula is the Head Chef at Roden Hall.


Justyna

Justyna Flisnik

Job Title: Head Houskeeper

Joined: 2024

As Head Housekeeper, Justyna plays a pivotal role in maintaining a clean, safe, and comfortable environment for our residents.


Chris

Chris Seddon

Job Title: Maintenance

Joined: 2024

Chris plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure. Chris handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Roden Hall.