The Rylands

74 Forton Road, Newport TF10 8BT
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7 Reviews
  • The Rylands, Newport

Care Provided by The Rylands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rylands Care Ltd
  • Person in charge
  • Ellie Hitchman (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for The Rylands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,250
  • All funding quotes are subject to care assessment.


  • (these prices are only a guideline, please contact The Rylands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Rylands Reviews (7)

Over all time The Rylands has 7 reviews.

Overall Experience

  • 5
  • 2
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7
Overall Experience  Overall Experience 5.0 out of 5

Very caring and professionally run. Carers appear to genuinely care about the residents. All residents appear well dressed, clean and tidy. Managerial issues dealt with promptly, efficiently and professionally. Lockdown restrictions abided to completely. A concern is that the one and only lift is now
becoming prone to failing more often and as Mum is on the second floor, I worry about her in the unlikely event of a fire. Would be nice to see more residents up and about earlier in the day and more entertainment provided to stimulate the residents, both mentally and physically on a daily basis. Overall, I find the home to be a safe environment with excellent carers and well-structured management.

Reply from Anna Read, Management Consultant. at The Rylands

Thank you for your comments. We are waiting on a part for the lift and engineers have attended (after showing proof of a negative LFD) each time there has been an issue. Unfortunately, we do not have engineers on-site so sometimes there may be an hour or 2 until they can get to us. I hope that I can reassure you by saying that all residents have their own individualised fire evacuation plan which explores every alternative escape in the unlikely event of a fire. In regards to the activities, not all are photographed and published on the relative Facebook page and the activity coordinators do 1:1's in residents' rooms in the morning. The group activities tend to take place in the afternoon.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to The Rylands after a fall and unable to return home. I was very worried as we had a bad experience with my mother-in-law and care homes. The health and safety of residents and all staff is top priority here. The staff are very professional but also very friendly, in Mums words, they
will do anything for you, nothing is too much trouble. They have special days, including dressing up and the staff join in with so many smiling faces. The entertainment is great, indoors and outside and enjoyed by all. The food is very good and varied including treat days. I cannot praise enough the care and safety of all residents during this Covid-19 pandemic and the lengths all staff have gone to, not only to keep residents safe but also happy and entertained. I would recommend The Rylands to everyone especially if they are worried in any way about the treatment and care and fun offered. I would like to thank all staff for their continuing care of Mum.

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Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to The Rylands for over four years and in my time there staff always display compassion and kindness to residents while upholding their dignity and ensuring they feel safe and comfortable. Rylands offer the residence lots of stimulation and encourage participation, from
visiting Llamas, potting plants as well as crafts and outdoor games. It is a stressful time for residents and their families when leaving for most, their home of many years but I am always impressed at the care and reassurance given and the genuine interest in the residents needs to make the transition as smooth as possible. I have always found the staff helpful in what is a busy and demanding role and proactive in managing high standards.

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Overall Experience  Overall Experience 5.0 out of 5

Dignity and respect are at the core of all that The Rylands does. My grandmother has complex care needs but The Rylands looks after her like family and all staff, from management downwards have done an excellent and very difficult job during the Covid-19 pandemic. Can't recommend them highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

My Aunty is well looked after at The Rylands. There are plenty of activities on and my aunty is always encouraged to take part.
The staff are always friendly and helpful and I find management approachable.

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Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old mother sadly passed away at The Rylands on New Year's Eve following a six-month stay. During her stay, she was treated with the utmost care, compassion and kindness. She was very happy there and loved all the staff. I cannot speak more highly of everyone who cared for Mum during her
final few months and would also like to thank them for the care and compassion they showed to me and my family during Mum's final days at The Rylands. They should be very proud of the professionalism they show and the fantastic job they do. Thank you.

Reply from Pauline Probert, Administrator at The Rylands

Thank you for taking the time to complete a review and for such a lovely comment. I will make sure all of the staff see this.


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Overall Experience  Overall Experience 4.0 out of 5

When I came to visit my friend I found the home to be very welcoming and the atmosphere was so lovely and warm on each visit. All of the staff were very friendly and helpful. There were several activities happening on the days that I visited before my friend went home. School children singing carols
with the residents, making Christmas decorations, playing games. It was truly wonderful to be a part of it.

Reply from Pauline Probert, Administrator at The Rylands

Thank you for taking your time to send this lovely review.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Rylands

What types of Care is The Rylands registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Rylands provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Rylands have?

There are 43 Single Rooms.

What are the Facilities & Services at The Rylands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rylands to the centre of Newport?

0.6 mile(s) as the crow flies, distance by road may be significantly further.