All funding quotes are subject to care assessment.
Over all time The Rylands has 7 reviews.
Review from Lisa J (Daughter of Resident) published on 21 June 2021
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Reply from Anna Read, Management Consultant. at The Rylands
Thank you for your comments. We are waiting on a part for the lift and engineers have attended (after showing proof of a negative LFD) each time there has been an issue. Unfortunately, we do not have engineers on-site so sometimes there may be an hour or 2 until they can get to us. I hope that I can reassure you by saying that all residents have their own individualised fire evacuation plan which explores every alternative escape in the unlikely event of a fire. In regards to the activities, not all are photographed and published on the relative Facebook page and the activity coordinators do 1:1's in residents' rooms in the morning. The group activities tend to take place in the afternoon.
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Review from Ann M (Daughter of Resident) published on 17 June 2021
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Review from Kerry R (Regular Volunteer) published on 17 June 2021
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Review from E P (Granddaughter of Resident) published on 17 June 2021
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Review from Jennifer J (Niece of Resident) published on 26 February 2020
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Review from Yvonne E (Daughter of Resident) published on 11 February 2020
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Reply from Pauline Probert, Administrator at The Rylands
Thank you for taking the time to complete a review and for such a lovely comment. I will make sure all of the staff see this.
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Review from Kerry S (Friend of Resident) published on 6 February 2020
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Reply from Pauline Probert, Administrator at The Rylands
Thank you for taking your time to send this lovely review.
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Date: 31 May 2019
Caring
Effective
Responsive
Safe
Well-led
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