The Villa

Park Avenue, Maddocks, Madeley, Telford TF7 5AE

The Villa, Telford

The Villa, in Telford, is staffed and equipped to handle many specialist care needs, including dementia, complex mental health and substance abuse.

As well as permanent residential care, The Villa accepts temporary respite admissions and also serves as a day care centre to the local community.

Care plans are person-centred and staff are trained to carry out services based on dignity and respect.

Care Provided by The Villa

Type of Service
Privately Owned
For a maximum of 38 Service Users

Primary Care Categories
Dementia
Mental Health Condition
Older Person Care
Respite Care
Younger Adults

Care Offered
Alzheimer's

Other Care Provided
Day Care
Own GP if required

Good to Know

Group/Owner
Lotus Care Management Services Ltd

Person in charge
Mary Dzimwasha (Manager)

Local Authority / Social Services
Telford & Wrekin Council ( click for contact details)

Admission Criteria
- Ages 18+

Room Information
- Single Rooms (26)
- Couples/Companion Rooms (6)

Care Home Design/Build
- Last Refurbishment: 2018

Facilities

Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Phone Point in own room
Smoking not permitted
Stairlift
Television point in own room
Wheelchair Access

Order by:

Review from Andrew E (Husband of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience

My wife had the unfortunate experience of being sent to the place, I found it not a welcoming place to be as follows;
Upon entry there is no reception and the rooms are dingy and the carpets all look dirty and it smelt all the way down the corridors. The layout of the building is not suitable for this

type of care.
No checks at mealtimes or if wife was taken out of the place, as my wife did not get evening meals as got back at 5pm and I had to ask certain staff several times to get her a drink.
The gardens are dismal as not able to walk around and the back area had a skip full of rubbish with black bin bags scattered around it and a pile of doors which obviously had been removed.
The TV lounge was not inviting as a big screen TV dominates the room and it smelt of smoke. The wife said she would not go in as several residents had smoked in there. And this is not long after there had been a fire at the place earlier in the year.
The CQC must walk around with Rose Tinted Glasses.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira E (Sister-in-law of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience

My sister-in-law received respite care at this home for two weeks and l have to say l was surprised as to how ‘basic’ it was, particularly after reading the information on their website.
I visited on two different occasions and the residents seemed to be either wandering around aimlessly or just sitting

in the lounge watching a huge TV which completely overpowered the room. Where were any activities to stimulate the brain being carried out?
The grounds could be nice if they were well maintained and the garden furniture could definitely do with a lick of paint/varnish. Didn’t make us want to go out there.
I was also shocked to see my sister-in-law being offered sandwiches just wrapped in cling film and a slice of cake from a tray without a serviette underneath it - don’t they have any plates at this home?
I am at a loss how CQC rated it as good in May this year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

The Villa has been my dad's home for 1 year. I have looked after my dad many many years until he had a stroke and went into The Villa. He settled and has been looked after wonderfully. I myself visit daily and I class the staff and people who live there as my extended family. I only hope that when I

need care I go to such a caring loving place. The manager shines in her job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall
Requires improvement

Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Villa

What types of Care is The Villa registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Villa provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does The Villa have?

There are 26 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at The Villa?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Villa to the centre of Telford?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

The Villa

Care Provided by The Villa

Good to Know

Facilities

The Villa Reviews (3)