Abbey Court welcomes private fee paying residents, residents supported by the Local Authority and also those supported by the CCG.
Fees include everything needed for a comfortable, safe and secure life - including all care and nursing services, a wide variety of food and drink available 24 hours a day, (all special diets catered for), activities and range of entertainment and lifestyle programmes, all nursing and care staffing and a huge team of support staff including cleaners, administration staff, chefs and kitchen team etc.
The only extra costs would be those affected by resident choice - such as hairdressing, daily newspaper etc all of which can be arranged on request.
Abbey Court welcomes residents on the basis of a mixture of fees - eg., residents supported by Local Authority and a private top up are welcome. Our policy is to discuss each individuals circumstances to find the perfect solution - and we are always open minded to all solutions and options.
No set visiting times - there is an 'open door' policy to visitors at all reasonable times.
Visitors attending the home at meal times will be encouraged to eat with the residents to enable increased nutrition and food and drink intake wherever possible.
Celebration parties and special events meals and occasions can be organised and are always very welcome indeed.
There is parking on site - this can however become limited at some busier times and on days with special and family events at the home.
Further restriction free parking is available on Novi Lane, at the end of the drive way to the home, within easy walking distance.
Abbey Court Care and Nursing Home has a Review Score of 7.6 (7.617) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey Court Care and Nursing Home has 29 reviews.
Review from David H (Son of Resident) published on 22 August 2019
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Overall Experience
5.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Many, many thanks for your feedback, and for sharing it with us. I am hugely grateful to you.
It is a great pleasure to be able to offer you and your family and loved ones the best of care in all respects - we very much looking forward to continuing to do so.
Thank you for affording us the opportunity to be partners with your family.
Kindest regards to you and yours, Operations Manager
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Review from A S (Friend of Resident) published on 22 August 2019
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Overall Experience
4.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Many thanks indeed for sharing your comments and feedback - we are all so grateful for your taking the time to share your thoughts.
I know the team will be thrilled - your comments are greatly appreciated and valued.
Kindest regards to you and yours, Operations Manager.
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Review from J S (Daughter of Resident) published on 22 August 2019
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Overall Experience
5.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Thank you for your comments and for sharing your feedback with us - I am immensely grateful. It is appreciated and valued.
We are delighted to be able to offer your Mum great service, attention and respectful care and we look forward to continuing to do so.
Kindest regards, Operations Manager.
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Review from H W (Daughter of Resident) published on 22 August 2019
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Overall Experience
5.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Thank you for your comments. I know that everyone will be so grateful for your feedback. Both the kitchen and lifestyle teams will be especially thrilled for sure!
I am so pleased that we can be of service to you and your loved ones. Thank you for allowing us to have the opportunity to do so.
Kindest regards to you and yours, Operations Manager.
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Review from D C (Daughter of Resident) published on 22 August 2019
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Overall Experience
5.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Many, many thanks for your comments, and for taking the time to share your feedback with us.
I am so pleased we were able to support you and your family in the most appropriate manner. it is our pleasure to do so. Thank you for allowing us to have that opportunity.
We look forward to continuing to do so.
Kindest regards to you and yours, Operations Manager.
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Review from Steve T (Son of Resident) published on 22 August 2019
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Overall Experience
5.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Many thanks for your comments - your feedback is hugely appreciated by everyone at Abbey Court.
It is our pleasure to offer the service that we do...thank you for allowing us the opportunity to do so.
Kindest regards to you and yours, Operations Manager.
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Review from Stephanie P (Daughter of Resident) published on 22 August 2019
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Overall Experience
4.0 out of 5
Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home
Thank you for your kind comments and your positive feedback. It is hugely appreciated by everyone here - I know the team will be thrilled.
Looking forward to continuing to share the journey with you in the future.
Kindest regards to you and yours, Operations Manager.
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Review from Lewis T (Friend of Resident) published on 22 May 2018
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5.0 out of 5
The food is outstanding and to everyone's delight is really top quality.
The carers always talk to the patients in a caring and concerning manner which always makes them feel at ease
Reply from Adam Knights, Managing Director at Abbey Court Care and Nursing Home
Thank you for your kind words and taking the time to complete this review, I will be sure to pass on your compliments to the whole team.
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Review from J W (Wife of Resident) published on 21 May 2018
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Overall Experience
4.0 out of 5
Reply from Adam Knights, Managing Director at Abbey Court Care and Nursing Home
Thank you for your kind words and taking the time to write this review. I will make sure your comments are passed onto everyone at the home.
Thanks again.
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The Review Score of 7.6 (7.617) out of 10 for Abbey Court Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.067 for Abbey Court Care and Nursing Home is calculated as follows: ( (24 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 60 Ratings = 4.067
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.55 Points relating to the number of positive Reviews for Abbey Court Care and Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jul 2019
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Job Title: Home Manager
Joined: 2022
Mandy has worked in the care sector for over 17 years, starting in the community as a support worker and then going on to study Mental Health Nursing at Keele University.
She has held mangers registration in her previous position and is proud to have achieved an outstanding rating with CQC and understands what this entails. Mandy is excited to work with the team at Abbey Court sharing her skills and knowledge and is passionate about how care is delivered. She is very focused on teamwork and empowering others to achieve their potential enabling a positive culture for growth within the workplace.
Job Title: Assistant Manager
Joined: 2007
Dan is one of the most recognisable faces at Abbey Court, having been here man and boy. Having joined as a care assistant, he has graduated to his current senior role. Having completed numerous courses and qualifications along the way, he contributes both experience and knowledge to our home.
Dan is quite simply passionate about the home and enhancing the well-being and lives of all of our residents, and many hundreds of them over the years. On the odd occasion when he is not in our home or glued to a computer screen, you will probably find him in the garden, but this time glued to a good book!
Job Title: Clinical Lead
Joined: 2017
South African-born Sandra came to the UK 16 years ago, although she has enjoyed nursing for 32 years. Although she worked in intensive and complex care in her home country for 12 years and in the UK for 10, Sandra is also trained and qualified in other fields such as psychiatry, midwifery and community skills.
Happily married for 21 years, her family is completed of her 2 sons. Having worked at Abbey Court for 3 years, her passion for elderly care is evident on a daily basis.
Job Title: Dementia Lead Nurse
Joined: 2019
Carol began her career in 1975 as a Cadet Nurse. She wanted to progress in her career so trained to become a Registered Mental Nurse and then a Registered Nurse in Adult Health. Carol worked at Leek Moorlands Hospital until her retirement from the NHS in 2014.
She has now been working at Abbey Court for approx 4 years in the role of Dementia Lead Nurse. She also assists and works closely with the Clinical Lead Nurse.
Carol states that she loves working at Abbey Court due to the diversity of her role and feels it is a pleasure to look after our residents who are all different and have different needs, thus requiring her to remain updated with her skills.
Job Title: Lead Senior Carer
Joined: 2016
Alison has spent most of her life working in care homes and has worked her way to her current role. Alongside her vast experience, she has also amassed a wealth of qualifications, including NVQs in Health and Social Care, Customer Service and Activity Provision.
When not at work Alison is kept busy – she has 3 children and 7 grandchildren, Rosie the dog and an allotment, all of which need a lot of attention!
Job Title: Administration Manager
Joined: 2016
Having worked in administration for nearly 39 years, her career has taken to a select number of local companies, and even to the Alton Towers Hotels. Lyn is a devoted Mum of 3 children, but also enjoys keeping fit, and running and is a gym goer…a busy lady! She still finds time though to work with charities close to her heart, notably the ‘Kieran Rutter Legacy Fund’ and ‘Race for Life’.
Job Title: Head of Housekeeping
Joined: 2014
Hayley has worked at Abbey Court for a while and has progressed to managing the housekeeping team. She has completed professional qualifications in laundry operations and cleaning services. Hayley takes professional pride in ensuring the home is tip-top clean, and in leading her team to achieve this. She will be the first to tell you that she loves her job.
