Review from Johanna B (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been given all her care needs by the team of staff. They always update me immediately of any concerns however small. Her individual care needs were identified soon after mum moved in and change when applicable. Overall, the family are most welcome by the team who have a good rapport with

mum. Thanks.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Johanna, thank you very much for the review. These reviews help us to review the service we provide. We always focus on person-centred care. We try and involve the family as much as possible with care. Effective communication is the key to our ongoing service. Thank you for the understanding and the support especially during this difficult time. Kind regards, Biju.

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Review from Alison H (Ex Family Member) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

My ex mother-in-law has been a resident here for just over one year and her care has been exceptional during these difficult covid times. The home has the most caring staff and do all they can to keep all residents safe. All the residents and my ex mother-in-law are always dressed lovely and the home

is very clean. I am kept up to date while I visit about her care. I wouldn't hesitate in recommending Abbeywell Court for the exceptional care they provide.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hi Alison. Thank you very much for your feedback about our service. It always helps us to evaluate the service we provide and to make necessary changes where needed. May I also thank you for all the support you gave us and most importantly for understanding us and cooperating with us during the difficult time.

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Review from B E (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

Unable to view much of the home due to covid. Staff encountered all very friendly and approachable. Only saw the lunchtime meal which would have been too much of a challenge for my mother as she only eats small meals.

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Review from Christine C (Sister of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Not much more to say. Always look forward to seeing my sister in the care home. Thanks to the carers.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Christine, thank you for the review. We are always happy to welcome you into our home.
We thank you for your ongoing support.

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Review from Pat B (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful. Due to current restrictions, have no been able to gain a full impression of conditions, but Mum appears very well cared for.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Pat, thank you very much for your review. Team Abbeywell always try and support our visitors during the visit. We continue to provide the best care and support for all our residents.I thank you for your ongoing support.

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Review from Carole D (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Staff are wonderful and very caring. Clients are their priority. Excellent events are organised for them when they can be. Nothin is too much for them. Coped extremely well in the last 18-months during the pandemic and made every effort for us to be able to visit when we were allowed.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hi Carole, thank you for your kind words. We always try our very best to ensure best service is given to our residents and their family.

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Review from Rebecca P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

It was a shock when Mum needed to go into the nursing home. However, I believe she is in the right place and that Abbeywell Court is looking after her. There is a high ratio of staff to residents and the attention given to Mum helps her anxiety. The manager is very professional and knowledgeable and

he visits the residents to talk to them and see how they are. All the staff seem very pleasant although due to Covid I have not spoken to many of them. The main person I have contact with is the activities leader and she has made the whole situation much easier for me because she is both efficient and caring. The pandemic has prevented most activities from taking place but the activities leader has managed to keep a routine going and she checks that every resident is being occupied and cared for.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Rebecca, thank you for your kind words. The feedback of our service is very important for us to ensure the service is provided effectively. We always try our very best to provide the best service. The involvement of family members in care is one of our focuses. You have been very supportive and we are very thankful to you.

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Review from Susan T (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Mum was in the care of Abbeywell Court Mental Nursing Home until she passed away.
All the staff were so helpful and in the last few days of Mums life made us all welcome so so we could be with Mum it was a very dignified passing and we were able to be with her all the way through.
The staff cared

for Mum very well, I could not have asked for any better.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hi Sue, thank you for your kind feedback. We understood how hard it was for you and your family to go through the last days of Mum. We are glad that you and your family felt supported during the very difficult and stressful time. Me and my team would like to thank you for the support you gave us.

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Review from Lindsay S (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

I was really impressed with the standard of care given to my dad in what has been a very stressful time for my family. My dad needed expert care and I knew my dad was safe in Abbeywell Court. Nothing was too much trouble, they kept me updated on how he was doing, and through the pandemic, I could see

him on Skype. I could see he was happy, safe and well cared for, the staff are absolutely brilliant.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hi Lindsay, thank you very much for your kind words. We always try our best to improve our service. The feedback from the family is our inspiration and foundation to do the very best.
We are glad that we had an opportunity to look after your dad.

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Review from June S (Sister of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience

My brother, who was suffering from dementia, was in the exceptional care of Abbeywell Court for almost 3 years before he sadly died in February. I felt confident for him to be cared for by the marvellous staff who skilfully managed his sometimes challenging behaviour. Unfortunately, covid made it difficult

to visit him and although I was invited to be with him at the end, I was unable to do so. However, I was always kept updated and informed of any health issues and felt he was with caring staff with whom he was familiar and had become his second family. A big thank you for your care of my brother, especially over the past difficult year.

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Review from Tina B (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

My dad had a few months at Abbeywell Court. Though not able to visit due to Coronavirus, I had some lovely Skpye calls with him. Everyone I spoke to was extremely helpful, and I felt in the short time he was there, they got to know him and cared about his character. He passed away at 92, and I was satisfied

all care and dignity was there for him. From personal touches to his room when allowed a visit a few days before, I am able to say it was a good, happy place.

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Review from Lynne P (Niece of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

Although my aunt was only at Abbeywell Court for a relatively short time prior to her death, the nurses, management and keyworker contacted me daily to discuss any concerns and to give any updates they had relating to my aunt's care. I was so pleased to be able to spend time with my aunt to say goodbye

to her prior to her passing away; the staff were so kind and caring and showed such compassion and dignity towards my aunt, and to be given the opportunity to do this at a time of such uncertainty regarding Covid19, such care was shown. I would not hesitate to recommend Abbeywell Court to anyone who is looking for a caring environment for a relative that I believe has a professional but friendly and family atmosphere.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much Lynne for your kind words. Relatives' feedback always helps us to evaluate the services we provide. We are glad that we had an opportunity to look after your aunty for some time.

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Review from Kevin M (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My mum was a resident at Abbeywell for two and a half years until her passing last week. She suffered from Alzheimer's (8 years at the time of admittance) and required one to one care which she could not get at home. Whilst at Abbeywell she was treated kindly and with the utmost respect and dignity,

interacted with daily and encouraged to join in such activities at the home as she was able. I believe that my mum enjoyed her time there once she had settled in, and I never had any cause for concern or complaint of her treatment there. Abbeywell is not a large care home and the feeling you have when you go in is that you are going into somebody's 'home'. This is reinforced by the management and staff who like to think of their residents as family and this is extended to family and friends of residents when they visit. I would recommend Abbeywell to anybody who has the need for this type of care.

Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for your honest comments about us. Every feedback is very important for us as we continue to improve our service every day. Your mum was part of our family too. You helped us in various ways to provide the care what your mum needed. We are glad that we had an opportunity to provide the care and support to your mum. Thank you again.

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Review from Susan F (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

Although my mum was only in Abbeywell Court for about three weeks, all the staff were so lovely and caring towards my mum. I was well informed of all aspects of Mum's care by the manager and any requests were dealt with promptly. The activities manager was particularly helpful and supportive.
Having

had relatives placed in other care homes that were not good, I would not hesitate to recommend Abbeywell Court to anyone who is looking for a caring place for a relative. It seems well run, is clean and has a friendly, family atmosphere.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hello Susan, Thank you very much for your kind words. We always try our very best to give out the best. It is inspirational for us when relatives feel the way you felt about us. We take every feedback seriously and continue to improve our service.

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Review from Carla W (Granddaughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience

All of the staff at Abbeywell Court are extremely helpful and kind. I feel reassured that my nan is in safe hands due to the compassion, care and patience all the staff show towards her and other residents. The home appears clean and well run and my nan is well cared for. The staff always make us feel

extremely welcome when we visit and I thoroughly appreciate the care that they have shown my nan.

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Review from Susan B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience

Although my father was only at the home for 4 weeks, during this time the staff were really helpful, caring and always treated my father with dignity and compassion.

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Review from Christine P (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

My Mum was blessed to live at Abbeywell Court for the past 3 years. I lost my Mum on 22 April this year during the COVID-19 pandemic. She did not have the virus which was down to the level and high standard of care which she received at Abbeywell Court.
They did their best to keep her safe. Unfortunately,

isolation does not help Alzheimer's sufferers. This could not be avoided and because she was kept safe I was allowed to be with her when she died for which I will be eternally thankful.
Abbeywell was heaven-sent for Mum and me. The residents are family to the staff at Abbeywell and treated as so. Loved and cared for very much. I cannot praise them enough.
Mum was 94 years of age on 9th April and the staff had a cake for her and celebrated without me as I was not allowed to be there. They sent me photos which I shall cherish forever.
Mum loved it at Abbeywell and so did I. A little bit of heaven in an Alzheimer's world.

Reply from Biju Mathew, Manager at Abbeywell Court Nursing and Residential Home

Hi Christine, Thank you very much for your kind words and honest opinion about us. We are glad that we had an opportunity to be involved in your mum's life. We continue to improve our service every day. Your experience with us will be useful and helpful for many others in the future. Once again thank you very much.

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Review from Jill S (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

Mum was taken into Abbeywell Court on 1st April from Royal Stoke hospital as she had fallen at home and her main carer my dad had also become ill (he was diagnosed with glioblastoma and sadly died on 17th April after contracting covid 19). Mum received the absolute best care possible from all the staff.

As we were unable to visit due to the restrictions the virus caused I was kept informed of her condition on a daily basis. Mum was not told of Dad's passing due to her advanced dementia as it would have upset her greatly and she would not have been able to recall what she had been told. Dad's funeral was on 6th May at 10.00 am and mum passed away shortly after at 2.05 pm the same day. I cannot thank the home enough for the wonderful care she received. Mum and dad are now back together forever. I would not hesitate to recommend Abbeywell Court to anyone. Wonderful staff giving a compassionate, caring service to its residents and their families. Thank you with all my heart xxx

Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you very much for this very positive feedback which surely will boost the morale of all our staff in this very challenging situation. God bless us all.

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Review from R B (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

When we, as a family, viewed this home prior to Mum having a place there, we were immedately aware of the high standard of care given by the staff. Mum spent the last 2 weeks of her life being cared for with dignity and love by very experienced staff. Nothing was too much trouble and they had the utmost

patience in feeding Mum. We were always offered drinks for ourselves, meals if it was that time of the day, and the offer to have a bed overnight stay as Mum's condition worsened. After Mum's passing there was so much love, sympathy and efficiency in dealing with all that was needed.

Reply from Maribel Santiago, Manager at Abbeywell Court Nursing and Residential Home

Thank you so very much for this heart felt and very positive feedback on how we cared for your beloved family member on end of life. We will continue to provide the best possible care both for residents and their families. God bless you always.

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Review from Jill P (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience

My Mother moved into Abbeywell Court in November 2019. I was very impressed by the professionalism of all the staff I came across.I found all of them very dedicated to their work, The kindness, compassion and care that my mother received was of a very high standard. I was always kept up to date with

any changes occurring relating to her care and wellbeing. I do consider that the staff go the extra mile with the residents and their families maximising their comfort, care and peace of mind. I cannot thank them enough for everything they did for my mother. I would recommend this home to anyone requiring EMI nursing care.

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Abbeywell Court Nursing and Residential Home

Care Provided by Abbeywell Court Nursing and Residential Home

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Funding & Fees Guide for Abbeywell Court Nursing and Residential Home

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