Abbey Court Care Home - Avery Healthcare

1 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.2 73 Reviews
  • Abbey Court Care Home - Avery Healthcare, Cannock
Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.

Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.

The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.

Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their dementia care programmes.

Mealtimes are a highlight of the home, where residents can socialise and enjoy wholesome, balanced meals prepared on-site.

Residents have access to various facilities, including multiple cosy lounge areas, a tea room, and a hair salon.

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Care Provided by Abbey Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Craddock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (69)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Abbey Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245
    • Self-Funded Residential Dementia Care from £1,245
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Abbey Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Abbey Court Care Home - Avery Healthcare Reviews (73)

Total of 73, showing 1-20
9.2

Abbey Court Care Home - Avery Healthcare has a Review Score of 9.2 (9.221) out of 10, based on 17 reviews in the last 2 years. Over all time Abbey Court Care Home - Avery Healthcare has 73 reviews.

Overall Experience

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Review from S J (Relative of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have a wonderful set of staff. Care and staff are excellent, very caring for residents and relatives. However, the upstairs decor is tired and the bedroom/lounge could do with a refurbishment. Some bedrooms have mismatched furniture and finishings.

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Review from Alan H (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Abbey Court Care Home in a very poorly state of health after several stays in hospital. The home managed to restore her to a much better condition. So successful was this, that some eight years later we were able to celebrate her 100th birthday! Abbey Court staff provided a special
lunch and were very attentive throughout and Mum said how much she had enjoyed both the birthday and the whole time she had spent with them. Thank you.

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Review from J C (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mom has been continually unwell following being mistreated for 8 days for severe constipation. I have been in the home every day caring for my Mom and on this day had just stepped out of the room after settling Mom to sleep. I stood in the hallway speaking to other relatives as two young carers went
into Mom's room, exiting 5 seconds later, they said they had re-positioned Mom and walked off. I went back in to find Mom exactly how I had left her!

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Review from Lisa B (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. Food is the best. The room is a decent size and plenty of activities for residents. I would not want my mom to go anywhere else.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mom has received. Your feedback is invaluable to us and our staff team.


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Review from Danielle T (Granddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home around, the staff are very friendly and very caring to the residents. The food that they serve is amazing, they have a lot of variety. The rooms are a very good size compared to other care homes locally. I would not want my nan to go anywhere else.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your nan has received. Your feedback is invaluable to us and our staff team.


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Review from M R (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Abbey Court Care Home - Avery Healthcare after a very bad illness and a long stay in the hospital. She found the move very hard and upsetting, which made it very upsetting for me. We had a few teething problems with staff, but these were quickly dealt with by the manager. My mum doesn’t
really need a lot of care of as she dresses herself, and I take care of her personal care. So I find she is pretty much left alone other than taking her to and from the dining room for her meals. You get a very warm welcome when entering the home, staff on the whole are very nice and approachable with the exception of one or two. I have made my mum's room as homely as possible, although I think it could do with a deep clean more regularly.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from Donna C (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Abbey Court Care Home on August 1st 2023.
I truly believe your home promotes and delivers personalised, resident-centred care.
When she moved in staff spent time with her, introducing themselves and chatting, finding out what she likes and doesn’t like. This might sound trivial but
it made such a difference to my mom, feeling welcomed and valued.
All staff, both day and night, are brilliant! They are all caring, attentive, responsive and take my mom’s safety needs seriously. such as her risk of falling.
The handymen are amazing, they have helped so much. She feels she has made friends with them and loves a cheeky joke with them both.
The reception staff and administration are so welcoming, helpful and friendly. Domestic staff chat to my mom and she loves waiting to see who is on each day. The chef and team consistently offer choices of nutritious meals. Abbey Court, thank you. You have made such a difference to my mom and her family and friends’ lives. In our opinion, you are outstanding.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team.


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Review from T L (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the experience over the last nine months very pleasant. My mother has settled well and appears happy - her needs are met and she appears to love the staff who are all friendly and caring.
The member of staff on the front desk always greets you with a friendly smile and chat and the matron
is always approachable and willing to address any concerns.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from N B (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum entered the home a month ago, the staff and management have been superb very caring very approachable unfriendly, could not wish for a better nursing home. Nothing is too much trouble!

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from E F (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my father at Abbey Court Care Home two to three times a week, I am always made to feel welcome and any enquiries I might have about him are answered straight away. I have been able to access haircuts, chiropody services and eye tests for my father in-house and have been impressed by the daily
menu in the dining room which includes seasonal fare and a choice of meals for the residents. I am also kept fully informed of any setbacks, illnesses or falls that my father might have, as his power of attorney and next of kin.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from D K (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum has received during her time here is excellent, Communication between Abbey Court and our family has been very good and always ring straight away if they have any concerns. All staff are very polite and always ready to answer any questions we have regarding Mum's care.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from J W (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming environment. Professional caring staff.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from J S (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You are made to feel very welcome upon arrival. All service users looked after which is very pleasant to see. Lovely ambience.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.


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Review from R J (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome when visiting, staff are friendly and efficient. I have no concerns regarding my mother's residence at Abbey Court.

Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team


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Review from S G (Friend of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, spacious, friendly and clean.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from L M (Wife of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been in Abbey Court since 1-6-21. I am generally very happy with his care. The staff are kind to him and other residents, always ready to listen if I have any concerns and supportive if I am upset. He is nearly always well dressed, his bed has clean sheets, he is assisted with all food/drink
with patience.
On the negative side, the rooms are plain and frequently need sweeping. A treats trolley is brought around sometimes but my husband is on soft foods and was told there was nothing suitable for him. Apart from a singer and an exercise man, upstairs residents have no activities and do not get taken out on day trips. If I and family and friends did not take him out he would only have been out of the home once for a barbecue. My husband cannot participate in many activities now but there are many residents upstairs who would and all would benefit from a little fresh air. The TV channel, dedicated to Dementia patients would be better than the TV provided.

Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments which we take very seriously. Your husband's room has been personalised by yourself, which is full of memorabilia for him. The bedrooms are cleaned daily.
Some of the residents on the memory floor have recently been on outside excursions and as previously discussed, the well-being team would love for you to join them on their trips out.
I would just like to thank you for the donation of the water feature and garden ornaments, and for tending our flower beds. My door is always open for you to discuss any concerns you may have. Best wishes, Dawn.


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Review from S M (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, no problems at all.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing five-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Best wishes, Rachel.


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Review from Sheridan R (Daughter-in-law of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with how well Dad has settled at Abbey Court, the staff are so caring towards all residents and are always happy to talk to us on visits and discuss how Dad is doing. Abbey Court has such a homely feel the minute you walk in, you are greeted at reception with a warm welcome. As a family we
know we have made the right choice for our Dad.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from D B (Daughter-in-law of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are especially caring and attentive, they support my mother-in-law to improve her diet and encourage her to be as independent as possible whilst knowing her limitations. They are knowledgeable and experienced. We have been impressed with the improvement in her condition since she arrived
at Abbey Court.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mother-in-law has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that her diet and well-being have improved since admission. Thank you for your kind words, best wishes, Rachel.


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Review from Philip B (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mom has been excellent. They have supplied a special diet and now mom no longer has problems that have existed for over 2 years. The carers are kind and attentive at all times and nothing seems too much trouble.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mom has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that her health has improved since her diet has been changed. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Current Review Score: 9.2 (9.221)

Overview of Review Score

The Review Score of 9.2 (9.221) out of 10 for Abbey Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.234 for Abbey Court Care Home - Avery Healthcare is calculated as follows: ( (100 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 201 Ratings = 4.234

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.987 Points relating to the number of positive Reviews for Abbey Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (0)

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Frequently Asked Questions about Abbey Court Care Home - Avery Healthcare

What types of Care is Abbey Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey Court Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Abbey Court Care Home - Avery Healthcare have?

There are 72 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbey Court Care Home - Avery Healthcare?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Court Care Home - Avery Healthcare to the centre of Cannock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.