Review from J B (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

My Mom has been at Abbey Court for three months and has settled in well. On the whole, we are pleased with the care provided and the facilities at the home. Staff are friendly and caring towards the residents. The receptionist is extremely helpful and supportive, nothing is too much trouble.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and the feedback of the care your mom has received by our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We look forward to seeing you on your next visit. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

Dad has been happy in here and we feel more content now that we know he's safe.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. It is a true pleasure to care for your father and to have him as part of our care community. I will pass on your positive feedback to the rest of our team. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine F (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Dad is settling in well to his new care home. Everyone is very welcoming too.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your dad has soon settled into his new surroundings giving you and your family the peace of mind you deserve. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Sister of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Always excellent care. Residents always clean and well looked after. Rooms are clean and tidy. All staff are really pleasant and very respectful. Nothing is too much trouble. The food also, is very good. Cannot fault, Abbey Court.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

Generally happy with care and staff.
Recently more noticeable levels of staff reduced, especially at weekends and high turn over, often new faces. In the past, regular staff and easier to build a rapport.

Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments. We have now recruited for all of our care worker vacancies, therefore, staffing numbers will remain the same seven days a week. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

The support on settling in was non-existent. Any issues raised were not handled well by the manager - it was serious issues. I visit several times a week. The receptionist is really good. There are hardly any activities, not sure what the person whose job this is does. The care staff are really good

and make the difference.

Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your feedback. We all agree that the initial settling-in period for your mother was a difficult one, with her taking a long time to settle in the Memory Care Unit. The safety issues from admission were taken very seriously and I believe had been addressed as per previous conversations. Your mother has recently moved rooms and appears happy. I am always available to discuss any further issues that you may have. I would also like to thank you for the donations you brought in for the Christmas tombola being organised by the Well-being team. Kind regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra B (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care Abbey Court provide for my mother.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

My mom has been in Abbey Court now for over 3 years. I can honestly say that in all that time, I have no complaints about anything. As Mom sadly declines she is constantly reviewed and her care plan is adjusted accordingly. All the staff from the manager to the cleaners are second to none. It was the

worst time of my life having to put mom into care but I have total peace of mind knowing she is being cared for so well. Thank you everyone at Abbey Court.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We would like to thank you for your heartfelt kind words regarding the care your mom has received since being a part of our loving care community, giving you the peace of mind you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. The housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. I will be sure to pass your feedback on to the rest of the staff team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven H (Son-in-law of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

The standard of food is inconsistent and often lukewarm.
A 'hot trolly' would be a good investment.
Portions of food inconsistent, some dessert servings barely a mouthful.
Employing 'care workers' who cannot or will not speak English while performing their duties is unprofessional and can be intimidating,

especially when the care is of an intimate nature.

Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments of which we do find concerning and none of which have been previously highlighted to us. We will look into all concerns raised and endeavour to rectify them to your satisfaction. Kind regards, Dawn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience

My mom has been a resident since August 2020. Everyone at Abbey Court has been so helpful at all times and cared for Mom well. When covid was a problem I phoned every day to see how Mom was and was given good information at all times.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that communication between us and yourself has been consistent, and you feel well-informed about your mom's health/well-being. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rich M (Grandson of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

All staff are caring, polite. You all put me at ease knowing my Nan is in good hands.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your nan living with us in the loving care community that we create. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Dad came into Abbey Court in June 2021. During his time here he's had several things occur with stroke - hospital visits, etc. But over this time Dad has started to need more care. The staff have been very helpful with all the care he has needed and will be putting future care in place as it will be

needed. By getting to know the staff by name I feel this can be helpful for a person with dementia. As a family, we are very grateful.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us as part of the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie B (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience

It's been very hard times for everyone, especially for the staff but everything has been marvellous. I know my mother was safe. Everyone has been understanding.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home. It is a true pleasure to care for your mother, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen D (Wife of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

My husband came to the home on the 7th of June 2021. He passed peacefully away on Monday 9th May. He was cared for in a loving way and settled in well. I cannot praise the staff and quality of care enough. The kindness and compassion showed to my husband, myself, and the family at this sad time is to

be commended. I would be happy that if it was needed I should have to consider any care for myself in the future, to accept the care and hospitality provided, and would recommend Abbey Court to anyone. Thanking you once again for helping my husband to be part of your family.

Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. I will be sure to share your lovely comments with the rest of the staff team. It was an honour and privilege to care for your husband, he will always be fondly remembered. Best wishes, Dawn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

Mother's care has been wonderful. The staff are always helpful and friendly. Mum's general health and welfare have been much improved since she entered Abbey Court in April last year. Her room is always fresh and tidy. I am kept up to date about her welfare. Very pleased that I chose Abbey Court for

my mother's elderly care. I feel confident about my mother's last years staying here. Thank you to each and every one.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with our home and the exceptional level of care that your mum receives, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us as part of the loving care community that we create. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

In our experience, any queries concerning our mother have been dealt with promptly and any issues with our mother's health have also been dealt with efficiently. The carers are fond of mum so we feel secure in the knowledge she is well looked after.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with our home and the exceptional level of care that your mother receives, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us, as part of the loving care community that we create. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience

A good home. My mom is looked after really well. She is always happy and dressed to a certain standard. The rooms are very nice and the home is well looked after. Looking forward to getting back in the home and being with mom on a regular basis, I have missed her so, so much. The entertainment ladies

have worked hard through covid to provide our visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience

Access to rear pod etc, no drop kerb. Pod no ramp for wheelchair visitor. Path to rear sloping towards a drop, no kerb edging. I am a wheelchair user.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. Your feedback is invaluable to us, I will be sure to pass your comments on to our dedicated maintenance team, for the pod to be promptly assessed. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ron W (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience

As a resident recovering from surgery, the staff here have looked after me very well. All dietary/medical conditions are maintained (despite what I may ask for). Any complaints/issues are quickly dealt with/resolved. Requests are dealt with, and if they are not able to be accommodated, reasons why are

explained.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. Your feedback is truly invaluable to us, and our staff team, who go above and beyond the standards daily, to deliver an exceptional level of care. We are delighted to hear that you are recovering well after surgery, it is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Nephew of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has had excellent treatment from all the staff. All the staff have been friendly and caring.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. We are delighted to hear such positive feedback about our staff and the exceptional level of care your aunt is receiving. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Abbey Court Care Home - Avery Healthcare

Care Provided by Abbey Court Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Abbey Court Care Home - Avery Healthcare

Facilities