Review from M J (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

Staff are friendly. Father seems happy and well looked after.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court. We are delighted to hear how happy your father is living here. I will be sure to pass on your positive feedback to the rest of the team. Best wishes, Ryan.

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Review from D D (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

Picked this home myself after a visit. If there has been any problem it's been quickly sorted. Mom is happy and well looked after. Staff are attentive and caring.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. We are delighted to hear how well your mother has settled into her new home. Your kind words about our staff are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Review from Lauren T (Granddaughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff at Abbey Court have always been very welcoming and friendly every time we come. My nan is a lot happier and comfortable here. The staff have been fantastic with her. It was very hard for my nan to move homes in lockdown but the staff made the move for her so much better and settled her in

very well.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. We recognise that moving homes can be overwhelming for some people and therefore ensure that this is a stress-free and smooth process. We are delighted to hear how well she has settled into her new home and it is a pleasure to have her as part of our loving care community. Your kind words about our home are truly invaluable to us, I will be sure to pass on your positive feedback. Best Wishes, Ryan.

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Review from Colin H (Son of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience

Our visits were very well supervised and the staff are excellent.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. We highly encourage our residents' loved ones to visit regularly and we are delighted to hear how pleasant your visits are. We look forward to seeing you at your next one. Best Wishes, Ryan.

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Review from L S (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

I am happy that mom is cared for very well. I have no worries or concerns. The staff keep us fully informed even in these difficult circumstances. Abbey Court has handled the pandemic really well.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. It is great to hear how well your mother has settled into her new home. We are delighted at how satisfied you are with the exceptional level of care our highly trained staff team deliver daily and to hear that this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.

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Review from Brendan F (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Excellent - staff are friendly and supportive. Lovely premises always clean and tranquil. Booking visits is easy and staff always happy to help. Mom is very well looked after here.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. It is a true pleasure to have your aunt stay with us here and we are delighted to hear how satisfied you are with our home. Our dedicated, highly trained staff team go above the standards daily to deliver an exceptional level of care to all residents which cater for each individual's needs and we are glad to hear this gives you the peace of mind you and your family deserve. Your kind words about our home are truly invaluable to use and I will be sure to pass on your positive feedback to the rest of our team. Best Wishes, Ryan.

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Review from T H (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Staff are helpful, kind and so caring. My mom has been here for four years now, and she is happy and enjoys the food.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. We are delighted to hear how well your mother has settled in and it is a pleasure to have her as part of our loving care community here. We highly appreciate your kind words about our home staff team and I will be sure to pass on your positive feedback. Best Wishes, Ryan.

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Review from P T (Nephew of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Very helpful courteous staff. The standard of care for residents is very good considering the restrictions in place.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. Your kind words about our staff team are truly invaluable to us and we are so pleased to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to deliver an exceptional level of care no matter the situation. Best Wishes, Ryan.

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Review from K D (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful. My mother is well cared for. We were promised a garden building for visits but although it has been in place for weeks, there is a delay in using it due to heating not working. This means the rest of my mum's family can't visit her and coupled with her dementia

she can't remember them.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for leaving a review for Abbey Court Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother receives. Your kind words about our staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Please accept our sincere apologies, our garden visiting pod is now back open and we look forward to welcoming you and your family for more regular safe visiting. Best Wishes, Ryan.

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Review from Martin B (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care home. Caring staff. Always some theme going on in the home and well decorated and very clean.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily to deliver exceptional standards of care to all residents. Best Wishes, Ryan.

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Review from Sue (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Mum moved to Abbey Court in March 2021, the staff at the care home made the transition very smooth for mum. All my enquiries were met with care and attention to detail. The staff made themselves available to me at short notice. Within the boundaries of the Covid pandemic, I am delighted with all aspects

of Abbey Court's assistance. Home rules were explained to me, I was soon able to fit in with the restrictions imposed to keep all the people safe within the home. I have only been able to view mum's room via the window, but I can see she has all her personal things around her, pictures etc. The home even came and picked up mum's favourite chair. The few months mum has been here she seems to have been aided to settle in very well, mum seems happy with the service and care she is receiving, as am I. Everywhere I have access to has been clean. I believe that under normal circumstances they have a good programme of activities.

Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. We understand how overwhelming moving into a new home can be for some residents and therefore it is important to us that we make this a smooth, enjoyable process by offering our support and a helping hand where possible. We are delighted to hear how well your mother has settled into her new home and it is a pleasure to have her here as part of our loving care community. Now that the Government restrictions are beginning to ease, we look forward to welcoming you into our home for more safe regular visits and can't wait to show you all our facilities that residents are encouraged to take advantage of each day. Best Wishes, Ryan.

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Review from Diane D (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience

From when mom went into the home in July she has received the best care our family could wish for. 100% from all concerned. We are kept updated about mom all the time, we also know we can speak to the staff to ask anything. They are wonderful girls. We feel we have known them for a long time. We have

got dad in there for some respite at the moment. The wonderful, warm welcome he received was so unbelievable, a huge relief was taken off our shoulders as we know he too will be looked after 100% also. A big thank you to one and all.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home and for your heartfelt feedback. It is a pleasure to have your mother living with us in our care community. We are delighted to hear such kind words about our home and staff members, and it is fantastic that your father is now staying with us for respite, in the loving community that we create, giving you peace of mind. Best wishes Rachel.

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Review from Linda H (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience

Since Mom went into the home in July 2020, we have been more than pleased with her care. Although due to covid we have not actually been inside the home, but have been in regular contact either by phone or Facetime. The staff are second to none and cannot be more helpful and supportive. We cannot thank

them enough. So when the time came for Dad to be cared for, there was no other place for him to go. He was made so welcome the minute he stepped through the door. A massive thank you.

Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home and for your lovely feedback. Our staff team will be delighted to hear how happy you are with our home and the care that your parents have received. It is a pleasure to have them both living here in the loving community that we create. Best wishes Rachel.

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Review from Ronald C (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

There are a number of positive comments I can make for Abbey Court. Home layout, cleanliness, good bedroom but I do have one major negative. When mom asks to be taken to the toilet in a lot of cases she has to wait an unacceptable time to be taken resulting in her wetting herself which is both demeaning

and degrading. The excuse is that the toilet is already occupied but she has her own in her room and I would have thought to get her to a toilet takes precedence over washing up etc. She cannot take herself as she is both blind and partially deaf.

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Review from R H (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff and management could not have been more helpful and caring to my mother. I would not hesitate to recommend this home to anyone who asks. From the first enquiry to my mother being admitted, the home's service and care could not have been better.

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Review from Lynn H (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been here for just over a week and seems to have settled in well and is happy. I am pleased with everything.

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Review from Maggie S (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum came to live at Abbey Court from her own home, it was a very traumatic time. Management and staff were very helpful and supportive. The whole ethos at Abbey Court is excellent, nothing is too much trouble, any concerns or problems are dealt with instantly. All the staff have become friends/family.

The carers are excellent towards Mum, nothing is too much trouble to help and support Mum in her daily living in her home. The atmosphere is always welcoming and friendly, accommodation is excellent, a lovely bright, big room. Cleanliness is excellent. Always a variety of entertainment that changes weekly, outing in the minibus thoroughly enjoyed by Mum.

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Review from Linda A (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

I have found Abbey Court to be a good care home.

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Review from W M (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident here for a year now and has settled in well. She has a cosy, sunny room with a garden view and lots of lovely, family pictures on her walls and windowsill - home from home!
The management and staff are kind and the food plentiful. She loves the activities provided by the

home and the staff are keen to help her enjoy herself, singing and dancing. Keep up the good work Abbey Court!

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Review from Chris J (Wife of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

Abbey Court Care Home is run by very caring staff. The residents are well looked after. The food is very good. Catering to all the needs of residents. Entertainment in the home is outstanding.
Residents have plenty to keep them occupied and entertained. The home is well-run by staff and management.
Happy

my husband is here 10/10.

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Abbey Court Care Home - Avery Healthcare

Care Provided by Abbey Court Care Home - Avery Healthcare

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Funding & Fees Guide for Abbey Court Care Home - Avery Healthcare

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