Abbey Court Care Home - Avery Healthcare

1 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.2 73 Reviews
  • Abbey Court Care Home - Avery Healthcare, Cannock
Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.

Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.

The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.

Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their dementia care programmes.

Mealtimes are a highlight of the home, where residents can socialise and enjoy wholesome, balanced meals prepared on-site.

Residents have access to various facilities, including multiple cosy lounge areas, a tea room, and a hair salon.

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Care Provided by Abbey Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Craddock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (69)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Abbey Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245
    • Self-Funded Residential Dementia Care from £1,245
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Abbey Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Abbey Court Care Home - Avery Healthcare Reviews (73)

Total of 73, showing 61-73
9.2

Abbey Court Care Home - Avery Healthcare has a Review Score of 9.2 (9.221) out of 10, based on 17 reviews in the last 2 years. Over all time Abbey Court Care Home - Avery Healthcare has 73 reviews.

Overall Experience

  • 41
  • 28
  • 3
  • 0
  • 1

Date Published

73
2
3
17
56

Review from Allan B (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire Abbey experience is wonderful.
The staff, the home, the rooms, everything about it is a joy. The level of care s exceptional. We can not praise the place enough.
Our mother is receiving the very best of care.

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Review from Roy S (Husband of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy and caring atmosphere, warm and friendly staff with good facilities.

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Review from Stuart C (Son-in-law of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are pleasant and very helpful. My mother-in-laws care here is very good. Meals are very nice, plenty of choice and a balanced diet.

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Review from Michelle C (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting the home for the first time, I was greeted by friendly staff who didn't mind that I'd just dropped in to have a nosy. I was impressed by the cleanliness of the home, light and airy which I was looking for.


The decor is modern an up to date, which was a bonus too.


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Review from Sheila B (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a lovely home. I'm glad that my Mum is there. She had had some falls at home and was then in hospital for a while.
Abbey Court is brilliant and is the best place for her to be. I was amazed as the staff are so brilliant and understanding.
Mum was 92 last Monday and they had the dining
room all set up for her with candelabras.
It is a lovely atmosphere in the home and they handle Mum very well.
They let you phone whenever you want and nothing is too much trouble. They are very understanding and make you feel part of the family.

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Review from Carol A (Niece of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for approx 6 months. I have found my aunt to be well looked after. We enjoyed a birthday meal as a family for my aunt and the meal was delicious and the staff gave us 100% as always.

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Review from Pat C (Niece of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful afternoon for my Aunt's birthday, staff 100% as always.

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Review from Janet T (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came to Abbey Court in April 2017, he is very settled, has a lovely very well furnished room. Staff are very friendly. Dad seems happy enough. I hope the care costs don't rise too much. I would hate to have to move dad to a cheaper care home, which could happen in the future.

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Review from S H (Grandson of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of all round help and care provided is second to none. Nan has improved from what I thought would be a decline in her health. Overall, very happy.

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Review from Robin H (Son-in-law of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions of Abbey Court Care Home were good. We picked a room for mam which was good. After six weeks we were asked if things were OK? and we couldn't find a single bad comment to say. Mam is happy and content to stay at Abbey Court and so are we. We recommend this place to anybody who finds
themselves in the same situation as we were.

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Review from J P (Niece of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has surpassed all expectations, largely due to the fantastic staff; they are so friendly and helpful, nothing is too much trouble. Family can hardly believe how quickly my Aunty settled and how happy she is. Minor issues have been dealt with extremely promptly and it is clear that this
home is striving constantly to improve on the excellent service it already offers.
The nursing staff are very diligent and always deal quickly with medical needs. I asked my aunt why she hadn't wanted to move into a home she replied "because I didn't know it would be like this!" Praise indeed!

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Review from Anthony L (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents of Abbey Court Nursing home for the past three and a half years. At no time have I had call to criticise anybody, either in management or the nurses etc. I would not hesitate in recommending the home to other families who are considering where best to move a loved
one in need of close supportive care.

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Review from J C (Daughter-in-law of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the point of admission, the care provided has been exceptional. The staff are extremely kind and caring. They treat everyone with respect and kindness and provide a very comfortable environment.
The home is very clean, well presented and whilst a little dated, in the process of refurbishment.
The food is excellent and plentiful. I would recommend this home.

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Current Review Score: 9.2 (9.221)

Overview of Review Score

The Review Score of 9.2 (9.221) out of 10 for Abbey Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.234 for Abbey Court Care Home - Avery Healthcare is calculated as follows: ( (100 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 201 Ratings = 4.234

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.987 Points relating to the number of positive Reviews for Abbey Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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