Ashcroft Hollow Nursing Home

18a Stafford Road, Huntington, Cannock WS12 4PD
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9.6 34 Reviews
  • Ashcroft Hollow Nursing Home, Cannock
Ashcroft Hollow Nursing Home, in Cannock, support personalised care with a friendly and experienced team of staff and a service that respects personal wishes throughout all elements of day-to-day living.

Personal interests and activities are supported, while the health and medication requirements of each resident are maintained in a highly-focused manner.

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Care Provided by Ashcroft Hollow Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicky Clarke (Registered Care Manager)
  • Admission Criteria
    • All referrals assessed individually
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashcroft Hollow Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • Self-Funded Nursing Care £1,250 – £1,800
    • Self-Funded Nursing Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,800

  • Hairdressing fees and chiropody fees are supplementary to the weekly fee
  • (these prices are only a guideline, please contact Ashcroft Hollow Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting via a pre booked appointment


  • Parking

  • On site car parking available


Ashcroft Hollow Nursing Home Reviews (34)

Total of 34, showing 1-20
9.6

Ashcroft Hollow Nursing Home has a Review Score of 9.6 (9.593) out of 10, based on 12 reviews in the last 2 years. Over all time Ashcroft Hollow Nursing Home has 34 reviews.

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Date Published

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Review from Lynne N (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, kind, caring staff.
Professional updates and reports from nursing staff.
Helpful advice from office staff.
Appears well run.

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Review from D W (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first visited the home everyone was friendly and polite, it felt like visiting a friend or relative which is why we decided on this care home. Mum is well looked after and we feel that we made the right choice.

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Review from Maureen P (Wife of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at Ashcroft Hollow the care and kindness he has received is wonderful nothing is too much trouble the atmosphere when you enter is relaxed and cheerful. The safety of the residents is also well taken care of. My husband has dementia and is quite a handful but the staff are kind
and patient. The nurses are very informative.

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Review from K H (Daughter-in-law of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home, it is always spotlessly clean. Smells fresh and welcoming. The cleaning staff do an excellent job! Carers are excellent, kind and caring. Food always looks tasty, and nothing too much trouble for the cook!
Receptionist is always smiley and friendly. Nothing too much trouble!
Trained nurses are brilliant, and always keep us updated.

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Review from Carol C (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's life has improved significantly in the 14 months she has been at Ashcroft Hollow. She is looked after and supported by caring, respectful and friendly professionally trained staff. Staff raise any concerns about my mother, no matter how minor, to keep em up to date.
Outside services, e.g.
hairdresser and chiropodist are invited in to enhance resident's overall wellbeing.
Also regular outside entertainment and in-house activities keep residents stimulated and engaged.

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Review from Diane B (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only resident for 9 weeks before he passed but the care he received was exceptional. The staff were always accommodating pleasant and nothing was ever too much trouble. In his final days the staff and onsite nursing staff showed nothing but attentiveness, compassion and kindness not only
to my father but also to the family. We as a family couldn’t have found a better care home.

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Review from Brendan B (Son of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care Dad received at all times was exemplary. Both nursing and care staff were supportive and attentive at all times. We were always kept informed of any issues with Dad and were grateful for being kept in the look. Huge thanks to all and for creating and managing such a wonderfully
run home with such a positive and welcoming atmosphere.

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Review from Mark H (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looked after Mom for an 18-night respite stay. We were so pleased this home was chosen for us by social services. Mom has late-onset dementia, this was her first experience of respite care and it has been a positive experience. This is because the care and attention of the staff at Ashcroft
is second to none; they really do care and allowed my wife and I to relax. Cannot recommend Ashcroft highly enough.

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Review from Karen E (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashcroft Hollow has saved my life, the manager and all the staff are true angels. My husband needed to be placed as a crisis call and I contacted the home to plead for help.
They opened their arms and their hearts to us all as a family and my husband has settled into a lovely environment that keeps
him safe and comfortable. Thank God for places like this, amazing beyond words!

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Review from Jayne k (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home four weeks now, the staff are lovely, making her feel welcome. I walked in on a couple of occasions to find staff singing with her, another time sitting with her doing a puzzle book, she will give them a kiss telling them they are good to her, it gives me peace of mind knowing
she is safe and well looked after. Staff do an amazing job so thank you to you all.

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Review from Rachael D (Granddaughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my grandmother moved into this home she was very frail and really quite unwell. Within weeks she experienced a complete turnaround. She is bright, stronger and far more engaged. This is thanks to the care and attention she has received from each and every member of the team. I am so grateful we
have found a place where she can settle and thrive.

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Review from S H (Ex Family Member) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has excellent nursing staff, excellent care staff, excellent cleaning staff and excellent management. We could not wish for better care and dedication for our relative who arrived in January from another home in very poor condition. The dedicated team at Ashcroft have worked tirelessly since
on a very complicated case to improve health and condition. We could not wish for a better place of care.

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Review from Valerie G (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into this care home with severe dementia and other problems relating to old age as she is 89 years old. The home is very clean from fixtures and fittings to the bed linen. No awful aromas anywhere at any time. The staff from the nurses to the cleaners are very friendly and cannot do enough
for the patients and their families.

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Review from Jayne M (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, kind staff. They help the elderly and listen to needs and care. Dad always looks clean and tidy. Meals look good too. Ice lollies even on an extremely hot day. Kind, thoughtful staff. Very friendly. The staff are helpful.

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Review from Sharon W (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my dad from the minute he arrived until he passed. Wonderful people in a real home-from-home setting. Dad was treated with care and dignity as were we, his family, and friends. I can’t recommend Ashcroft enough. No one wants to see a loved one go into a nursing home but please if
you live in this area and need to go through this heartbreaking process please talk to the manager and she will allay all of your fears and provide the best place for you or your loved one.

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Review from Donna A (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all of the team at Ashcroft Hollow for looking after my dad during his time with you. The home had such a friendly and kind vibe from the moment we stepped into the reception. All staff are efficient, friendly and caring at all times. Like many people, we were worried when the time came
to place Dad into care and the staff helped to alleviate those fears with reassurance and guidance. He settled quite quickly and made a friend in another resident. He was always well cared for and treated with respect. He spoke about his carers and nurses with humour and a smile, which we witnessed on many occasions. We felt like we had our relationship restored to being his children, not his carers. Access to Dad was limited at times due to Covid but we always had updates from the home and could see him through the window to keep in contact. We always felt the procedure for visitors to keep everyone safe during Covid measures was quick and easy. The home encouraged us to take Dad on outings and he was always ready and waiting for us with a smile. We were kept up to date with all medical issues and about his well-being. The nurses involved with his end of life care were excellent. I can't thank the staff involved enough for making his last moments as pain-free as possible and allowing him to pass with dignity and family present. No passing of a parent is easy but I can honestly say the support received was not just for my dad but myself and the family was very much appreciated. Thank you again to all of the staff because you are a team, from the management to the lady who brings the tea trolley, everyone with a smile and ready to help.

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Review from Charlene G (Granddaughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 5 weeks my grandad was in Ashcroft's care he was very much looked after. Staff were also keeping us informed of any concerns when weren't able to visit during covid times.

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Review from Colin G (Stepson of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, pleasant, and respectful.

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Review from E M (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is not your typical care home resident, he has other unusual needs. We as a family were extremely worried as to how moving to a care home would affect him. I am pleased to say that it has been a positive outcome and Dad settled very well and quickly due to the care and consideration he has received
at Ashcroft.

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Review from David O (Nephew of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Uncle was only a resident here for a short time, needed palliative care. During this time he was well looked after with care and dignity. The nursing team and staff were excellent. All our questions were answered and information provided when not available face to face (because of Covid restrictions)
but over the telephone.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Ashcroft Hollow Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Ashcroft Hollow Nursing Home is calculated as follows: ( (90 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 140 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashcroft Hollow Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Ashcroft Hollow Nursing Home

What types of Care is Ashcroft Hollow Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashcroft Hollow Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Ashcroft Hollow Nursing Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashcroft Hollow Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashcroft Hollow Nursing Home to the centre of Cannock?

2.1 mile(s) as the crow flies, distance by road may be significantly further.