Ashcroft Hollow Nursing Home

18a Stafford Road, Huntington, Cannock WS12 4PD
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9.6 34 Reviews
  • Ashcroft Hollow Nursing Home, Cannock
Ashcroft Hollow Nursing Home, in Cannock, support personalised care with a friendly and experienced team of staff and a service that respects personal wishes throughout all elements of day-to-day living.

Personal interests and activities are supported, while the health and medication requirements of each resident are maintained in a highly-focused manner.

Care Provided by Ashcroft Hollow Nursing Home

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicky Clarke (Registered Care Manager)
  • Admission Criteria
    • All referrals assessed individually
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashcroft Hollow Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • Self-Funded Nursing Care £1,250 – £1,800
    • Self-Funded Nursing Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,800
  • Hairdressing fees and chiropody fees are supplementary to the weekly fee


  • (these prices are only a guideline, please contact Ashcroft Hollow Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visiting via a pre booked appointment


  • Parking
  • On site car parking available


Ashcroft Hollow Nursing Home Reviews (34)

Total of 34, showing 21-34
9.6

Ashcroft Hollow Nursing Home has a Review Score of 9.6 (9.593) out of 10, based on 12 reviews in the last 2 years. Over all time Ashcroft Hollow Nursing Home has 34 reviews.

Overall Experience

  • 25
  • 9
  • 0
  • 0
  • 0

Date Published

34
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22
Overall Experience  Overall Experience 5.0 out of 5

This home is going from strength to strength since the new manager has taken over. She has improved the service to no end. The staff are very caring, nothing is too much trouble for them. I have seen a big difference in Mom, she is very settled and says all of the staff are lovely to her. The manager
works very hard and all the staff as well. The home is very well kept, clean and no nasty smells. These staff deserve to be recognised for their very hard work. They have kept the residents very safe during the pandemic. Thank you to you all.

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Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for over 4 years. I have always been impressed with the care she has received. Also, the communication from the staff, if I needed to be informed, was/is second to none.

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Overall Experience  Overall Experience 5.0 out of 5

My friend has always had exceptional care here, nothing is too much trouble and she is always clean and well cared for and nothing is too much trouble, she enjoys the food which is well presented and enjoyable. She enjoys the banter with the staff who are always kind. She is very happy here.

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Overall Experience  Overall Experience 5.0 out of 5

Staff all friendly and welcoming on every visit. Clean and tidy home at all visits. All maintenance carried out as soon as brought to attention.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The staff are very competent. A well-run home. The residents and family are kept well-informed of progress/care etc. Very clean surroundings. The food is lovely (despite one or two experiments that go wrong)

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Overall Experience  Overall Experience 4.0 out of 5

The staff at Ashcroft Hollow Nursing Home have looked after my Dad extremely well and nursed him very well.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Ashcroft Hollow Care Home are extremely helpful, they cannot do enough for you and our Dad. They are all so friendly, caring and understanding of our father's needs and our needs. We would like this opportunity to thank all the staff, management, cleaners for all their hard work and
kindness at this sad time of our father's death.

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Overall Experience  Overall Experience 5.0 out of 5

Mom has resided at Ashcroft Hollow since May 2014 and it has undergone a few staffing changes but a lot have worked with mom since day one. The staff are caring and treat residents in a respectful manner and for me always treat as individuals. Mom has been unable to converse due to a debilitating stroke
but this didn't stop staff from understanding what mom's needs were by her mannerisms and just knowing her expressions. Sadly mom passed away in January (not Covid related) and her end of life care was second to none and I couldn't have asked for more. Throughout Covid one of the housekeepers video-called my sister and me twice a week and we were able to see and chat to mom right to the end, even Christmas morning. Above and beyond! From 2014-2021 a genuine home from home and currently at its best ever. The staff care and do their best at all times given restraints. To the nursing staff, carers and housekeepers and anyone that cared for mom we thank you from the bottom of our hearts.

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Overall Experience  Overall Experience 5.0 out of 5

My nanny has been in Ashcroft Hollow for over a year now. I am grateful for the loving care that the staff provide and how kind and generous with their time they are. The staff are very welcoming but they go above and beyond to ensure the residents' needs are met. During the lock-down, we have been
unable to visit nanny but the staff have organised many video chats and have enabled us to maintain that close family bond we have. Words cannot describe how important this is to us and I want to thank all of the staff for helping us to maintain that vital link. It is wonderful to see how well staff get on with my nanny and she is clearly valued and treated like one of the family. Thank you for your continued care, you are all invaluable.

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Overall Experience  Overall Experience 4.0 out of 5

Having viewed a few care homes during 2019, we had been disappointed until we visited Ashcroft Hollow. After a coffee and a tour, our relative relaxed and was enjoying her visit, as were we. The staff were welcoming and informative, the downstairs layout was bright and flowed nicely, facilities were
of a good standard, fresh, home-cooked meals and a good standard of cleanliness throughout. Our relative was therefore happy to try Christmas respite in Dec 2019.
Within a week of residing at Ashcroft, we could all see the difference and benefit of the 24-hour support, great care and social friendliness Ashcroft staff were providing. What a difference. Our relative was so content, she decided to make Ashcroft Hollow her permanent home and has now been a resident for the past four months.
We would like to express our thanks and appreciation to the dedication of the staff and management at Ashcroft Hollow during the covid19 lockdown. You are all doing a wonderful job. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

The home is amazing and the staff are excellent. Carers, kitchen, housekeeping they have all been angels, they are so supportive not only with my husband but to me as well. I would highly recommend them. The home is so clean and bright.

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Overall Experience  Overall Experience 4.0 out of 5

Very good care.

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Overall Experience  Overall Experience 5.0 out of 5

Great care home. Nothing is too much trouble, residents are well looked after. The home is very clean and always smells beautiful. The decor is quirky and lovely and the atmosphere is homely and happy. The food here is delicious: you can visit whenever you want. All the staff are very welcoming and
friendly.

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Overall Experience  Overall Experience 4.0 out of 5

We found the care home to be very good in caring for our dad. He went in on 22nd May 2018 and lost his battle with dementia on 25th October 2018. They were especially good towards the end of life care. Staff were excellent.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Ashcroft Hollow Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Ashcroft Hollow Nursing Home is calculated as follows: ( (90 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 140 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashcroft Hollow Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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