Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF
Submit a Review
9.7 53 Reviews
  • Aston Court Care Home, Sutton Coldfield
Aston Court offers long-term residential, nursing, convalescence, palliative and respite care.

Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by landscaped grounds. All bedrooms have en-suite facilities as well as TV points and a 24-hour call system. Four rooms with patio access have been recently refurbished.

A wide range of nutritious meals are prepared by an experienced chef, tailored to residents’ dietary requirements and their personal preferences, while lighter snacks and alternatives are always available.

A varied programme of daily activities and outings, include arts and crafts, movies, and gardening as well as visits to local villages and pub lunches. Aston Court also cater for parties and special occasions.

Show Aston Court Care Home on the Map

Care Provided by Aston Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Green (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aston Court Care Home Reviews (53)

Total of 53, showing 21-40
9.7

Aston Court Care Home has a Review Score of 9.7 (9.693) out of 10, based on 11 reviews in the last 2 years. Over all time Aston Court Care Home has 53 reviews.

Overall Experience

  • 32
  • 19
  • 2
  • 0
  • 0

Date Published

53
4
8
11
42

Review from P C (Niece of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been an absolute godsend for my auntie. She has become very independent and confident again. Considering she was at high risk of falls and hospitalised before coming to Aston Court. The staff here are fantastic, they are professional in their care and treat my aunt with respect and
deal with any issues she may have. I couldn't praise Aston Court highly enough. Thank you so much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your lovely review. We are so happy that your Aunt has found her confidence again in our care. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service given by staff. Welcoming when you arrive for a visit. More activities would be a good idea.

Reply from Amanda Barnes, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is nice to hear you feel the service given by staff is excellent and feel welcomed for a visit. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident at Aston Court Care Home for one and half years now. Though his English isn't great, the staff keep him busy and they keep him engaged with other residents and together they have lot of activities to do, which keep him moving. Both staff and management are really good at
their jobs. I am so glad uncle is there, knowing he is safe and I can just get on with my working life. Thank you to all staff at Aston Court Care Home. You are all amazing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease knowing your uncle is safe and well looked after in our care at Aston Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Howard S (Son-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful in providing a placement at short notice. Mostly done efficiently over the phone due to Covid-19. Is difficult to mark the categories as we’ve only had four visits in eight weeks due to isolation issues. Everything seems fine from the little interaction we’ve had, staff always very pleasant
and helpful. Only possible complaint is that sometimes it takes a long while for the phone to be answered but that depends on time of day. I like the way they are being so strict with the Covid-19 rules.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your feedback. We hope Aston Court Care Home did everything they could to make the transition as easy as possible for you. I will certainly pass your comments on to the home manager about the phone lines. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra D (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was into her nineties and very frail, unable to walk, and with some dementia. Aston Court proved to be a blessing for all the family. The home was a comfortable well-run environment, clean and yet homely - the staff were always helpful and caring both towards my mother and the family too.
They patiently and cheerfully did their utmost to keep her happy, and additionally always treated her with respect. Her medication was always kept under review and the nurses kept in close contact with the family on all aspects of her treatment. She stayed two years at Aston Court until her death in July 2020. Our mother could not have spent her last years in a better place, we thank you most sincerely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for taking the time to leave us this review. We are glad to hear that you felt so comfortable with your Mother in our care at Aston Court. We are sorry for your loss but hope that you can go away from this knowing that she received the best possible care. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The settling in process was smooth and staff worked hard to reassure and comfort my father.
They always have time to talk through his care and any concerns arising from his general health and well-being. My father needed significant additional support and the management was quick to put that in place.
Since that point, he has been very well stimulated and encouraged by committed staff in what are difficult and demanding circumstances.
It is clear from our contact that he is generally contented and relaxed which means so much to his family. Thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your praise and especially thank you for trusting us with your father's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for nearly 4-years. She is generally very happy and says, herself, that she is very well looked after. The staff have worked extremely hard during the lockdown and made the best of an awful situation. I have been kept informed of any issues that have affected my mother
by one of the very caring nurses on her floor. The two activity carers have been marvellous with keeping contact by Facetime and generally boosting my mother's morale. They both work extremely hard giving the residents personal time and attention as well as organising group activities. Because there is no visiting allowed at present, it is reassuring to have personal contact with them by social media.
The last 18-months have seen Aston Court under more stable management and a reduction in agency staff is certainly a good thing. We are kept well informed of the current situation, and for that, I am very grateful. The administrative staff are also extremely welcoming and helpful.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you so much for your lovely feedback regarding Aston Court Care Home. It is lovely to hear you're happy with the home. Please let us know if there is anything we can do to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane L (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All nursing and ancillary staff are very warm and welcoming. Nothing is too much trouble and always done with a smile. All mum’s needs are seen to, and she appears to have settled in very well. I always find the staff very polite and answer any queries I have. During the lockdown, the communication
has been excellent, and they’ve gone above and beyond to ensure that mum has still had her hair and nails done, which means so much to her. I would highly recommend Aston Court.

Reply from Emily Wilson, Customer Services Adviser at Aston Court Care Home

We appreciate you sharing such lovely comments with us regarding Aston Court Care Home. We are so happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Husband of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been done a superb job during the lockdown months. It could have not been easy for them they showed great courage in coming in and keeping the home free from the virus. I can't thank them enough for the way they have looked after my wife. The manager has done a really good job since taking
over you can see she has got all the staff behind her. They all work as a team.

Reply from Greta Narbutaityte, Customer Adviser at Aston Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sudarsha A (Mother of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are not adequately trained to handle residents as per individual assessment or plan.
Poor performance of carers, reference to agency staff.
Differences aren't addressed, washing like a production line - it is therefore not cost-effective.
My daughter, the resident fell due to faulty hoist
and carers rushing and incomplete performance.
Stress and pain causes, is there any compensation!

Reply from Greta Narbutaityte, Customer Advisor at Aston Court Care Home

Our resident’s health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher D (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was treated with great kindness and respect throughout her six months at Aston Court.
The staff were all lovely and friendly. Mom's face would light up when someone came into the room. She was encouraged to join in with the activities and she was happy to do so while she could. The staff were very
kind and generous to her family during Mom's last few days. I can't speak too highly of all the people working at Aston Court.

Reply from Greta Narbutaityte, Customer Adviser at Aston Court Care Home

Thank you for your praise. We really appreciate you trusting us with your mothers care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan B (Friend of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team "raised the bar" for supporting my friend on his 75th Birthday. The team displayed excellent support to make his day special. Thank you all.

Reply from Daniel Widdowson, Customer Adviser at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine S (Wife of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent afternoon on 25th November 2018 for my husband's 75th birthday. The staff made the room beautiful - the chef made a magnificent birthday cake which everyone massively enjoyed. It was a day which will have a lasting memory and my husband said it was one of the best days of his life and everyone
contributed to that.

Reply from Josephine Gaupholm, Customer Adviser at Aston Court Care Home

Thank you for your review of Aston Court Care Home. We are happy to hear that your husband's birthday was celebrated in such a joyful way. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey L (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was admitted to Aston Court for palliative care after being discharged from hospital. The hospital had given an estimated life expectancy of 6 weeks but sadly he passed away within a week of being admitted to Aston Court. The care he received in that short time was excellent. Nothing
at all was too much trouble with any of the staff. Although by this stage his appetite was poor, staff would be willing to prepare a light snack at any time to increase his diminishing appetite. Not only were the nursing staff incredibly supportive of my father meeting all of his needs. They were also incredibly supportive of my mother and our family.

Reply from Josephine Gaupholm, Customer Adviser at Aston Court Care Home

Thank you for your review of Aston Court Care Home. We are pleased to hear that you had a positive experience at the home and appreciate your comments regarding the care and support your father and family received from the staff. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cynthia A (Respite Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and considerate to everyone involved in their care and help. I enjoyed being looked after and will miss being cared for when I get home - even though my time here is up and I need to look after myself for a while at home when my family should be back again.

Reply from Gabriella Mills, Customer Advisor at Aston Court Care Home

Thank you for your review of Aston Court Care Home. We are pleased to hear that you have had a positive experience and appreciate your comments about being well cared for and wish you well as you move back home. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay H (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One member of staff, in particular, has a great personality and friendly smiles dealing with patients. Thank you for being so warm to residents, particularly to my friend's husband.

Reply from Natalie Krisman, Customer Services Administrator at Aston Court Care Home

Thank you for your review about Aston Court and the warmth of the staff there.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John Sydney B (Respite Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, obviously sometimes under numbers pressure, do a very good job to care for residents.
I am but a short-term resident but I receive excellent help - nothing is too much trouble.
If there is anything against, I would say that changes of staff occur, causing explanation to new staff too often,
but this is overcome.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Court is excellent. My husband is very contented. The food is good quality, well presented and delicious.
The staff treat my husband as if he was their relative.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

Thank you for your review. I'm so pleased that your husband is very happy in our care. It is the little things like a smile or a chat that makes all the difference and more like a family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Husband of Resident) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied in every way with Aston Court Care Home. Home from home. Good food and very attentive, helpful, friendly staff.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen S (Respite Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been one week in respite care after an eye operation. Aston Court is excellent in every way. Friendly staff, attentive, good food, comfortable accommodation. Nothing lacking in this care home.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home, I hope that you will come and stay with us again for some respite care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Aston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Aston Court Care Home is calculated as follows: ( (89 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aston Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Each bedroom is decorated to the highest standard and come with everything needed to make our residents comfortable. Every room comes with en-suite facilities, a remote-controlled TV and a 24-hour call system.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Steph

Steph Green

Job Title: Home Manager

Joined: 2024

I have always worked in health and social care, working for both the NHS and private sector. I have been in operations management for the past 10 years, but decided I missed the resident facing role - making a difference to the residents' experience and supporting my team to learn and grow is what I enjoy most about working here, as I am so passionate about people.


I live locally to Aston Court and have 4 children and one granddaughter. In my spare time I enjoy spending it with family and doing anything music related.


Sara

Sara Connolly

Job Title: Clinical Deputy Manager

Joined: 2024

I previously worked as a health care assistance in the NHS. I enjoyed working in the care sector so much that I decided to pursue a career in nursing. I enjoy working here as I love seeing residents happy, well cared for, and being able to put a smile on their faces.


I live locally to the home and am married with 4 children and 2 grandchildren. In my spare time I enjoy gardening, reading and learning about local history!


Kim

Kim Barker

Job Title: Senior Activity Coordinator

Joined: 2020

I previously worked as a senior carer for 16 years, and then became senior activity coordinator. I enjoy making residents happy and love to see them enjoying themselves!


I am married and have 10 grandchildren. In my spare time I enjoy spending it with them, holidaying in my caravan on the east coast, and going to the theatre.


Gary

Gary Barker

Job Title: Maintenance Operative

Joined: 2024

I have been a maintenance operative for 12 years. Prior to this, I was in the fire service for 20 years and have always enjoyed D.I.Y and decorating - after retiring from the fire service I decided to do this full time.


I like working in care services as I enjoy making sure making sure the residents have a nice and safe place to live in.


I am married and have 10 grandchildren. In my spare time I enjoy spending it with them, and holidaying in my caravan on the east coast. I also love live music, trips to the theatre and eating out.


Marie

Marie Robinson

Job Title: Financial Administrator

Joined: 2023

I have worked in an administrator role in the care sector since 2008. Building relationships with residents and their families is my favourite part of my role here.


I live 15 miles away from Aston Court with my husband; my children are grown up and now live in London. In my spare time I love going to the cinema, live music, astrology and travelling.