Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF
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9.7 53 Reviews
  • Aston Court Care Home, Sutton Coldfield
Aston Court offers long-term residential, nursing, convalescence, palliative and respite care.

Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by landscaped grounds. All bedrooms have en-suite facilities as well as TV points and a 24-hour call system. Four rooms with patio access have been recently refurbished.

A wide range of nutritious meals are prepared by an experienced chef, tailored to residents’ dietary requirements and their personal preferences, while lighter snacks and alternatives are always available.

A varied programme of daily activities and outings, include arts and crafts, movies, and gardening as well as visits to local villages and pub lunches. Aston Court also cater for parties and special occasions.

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Care Provided by Aston Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Green (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aston Court Care Home Reviews (53)

Total of 53, showing 41-53
9.7

Aston Court Care Home has a Review Score of 9.7 (9.693) out of 10, based on 11 reviews in the last 2 years. Over all time Aston Court Care Home has 53 reviews.

Overall Experience

  • 32
  • 19
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Date Published

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Review from Thomas A (Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased. It was like a home from home. Lovely friendly staff. Efficient, good food. Highly recommendable.

Reply from Jayne Duck, Customer services admistrator at Aston Court Care Home

Thank you for your review and kind words. I'm so glad to hear that you enjoyed your stay with us and found it to be like a home from home. I hope that you will come and stay with us again for some respite care in the future.


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Review from J K (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My very elderly mother went for respite care following an operation. After three weeks I suggested to her that it might well be the correct time to give up her own home and to stay at Aston Court.
Very gingerly she agreed - within a month or so she called it 'home'.
On the whole, I have been very
satisfied - the number of changes of manager has been disappointing and disruptive.
Nurses and carers have been, on the whole, efficient and kind.
At the end of her life, everyone was very supportive to her and to me.
Thank you, it was the right home for my mother.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mum thought of our home as her home and was happy in our care. I hope that in time when you look back this gives you comfort knowing that she was happy and well cared for.


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Review from Lorraine O (Wife of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First care home so far that can meet my husband's needs, they checked on him frequently throughout the night, which other care homes do not check as frequently. He needs checking on regularly because of spasms which cause his body to move and he needs to be moved back.

Reply from Jayne Duck, Customer services administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Gail S (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our welcome to the home was friendly and most informative, this continued throughout moms stay. The staff could not have been more helpful with anything mom wanted eg. extra blankets or pillows, even the handyman and gardner would pop in to say hello to her. When visiting I was also offered a drink
of tea or coffee when the trolley came around. The only moan I have is that I could not conquer the coffee machine (but I'm not that mechanical ha ha). The meals looked really inviting and I'm sure very tasty even down to the cheese and biscuits served with grapes or some other fruit. I would just like to thank all the staff on moms behalf.

Reply from Emily Wilson, Customer Service Administrator at Aston Court Care Home

Thank you so much for this review, it is really lovely feedback. I will be sure to pass these comments onto the manager of the home. I am so pleased that the home was welcoming and provided your Mum with all of the care and support needed. The Bupa Customer Care Team.


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Review from Viv S (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Court provided respite care at very short notice based on a phone call. This was much appreciated and gave the family peace of mind. Staff always willing to discuss my mother's needs and progress.

Reply from Rose Pickering, Customer Service Administrator at Aston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Betty G (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed with my first visit to Little Aston. The staff I spoke to were open and friendly.


I made a second visit a few days before my relative was due to move in. Again the staff were most helpful and the receptionist on the front desk. We were given information as to what was needed in respect

of personal effects and extras to make it more comfortable for my relatives move.


I have been kept informed by the staff if there has been a problem. I feel I can telephone any time for an update.


Both my husband and I find a significant difference since my relative moved in.


Reply from Rose Pickering, Customer Service Administrator at Aston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Denise H (Niece of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the morning of the 4th August 2016, my uncle was ready to give up as he couldn't see a light at the end of the tunnel of his problems. Staying in Aston Court Care Home for about a month gave me my uncle back! His care turned his outlook on life completely around. He now has his sense of humour back,
he is looking to the future not talking about giving up and asking for his newspapers to be delivered again!! Thank you.

Reply from Lydia Waller, Customer Service Administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Liz (Wife of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and caring. Lovely atmosphere extremely clean and tidy, no horrid smells one occasionally comes across in lesser homes. Each room had a view of the well maintained grounds. Visitors encouraged- open vising. My husband has very complicated needs which the staff were happy
to address.

Reply from Rose Pickering, Customer Service Administrator at Aston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Astrid H (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I have been very satisfied with the care of my mother during her ten month stay at the home. The staff were tireless and the food prepared each day was excellent.
My mother was quite happy and contented and the staff ensured that each day activities were organised. The staff
carried out their daily duties with kindness and professionalism.

Reply from Lydia Waller, Customer Service Administrator at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David E (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum didn't want to go into a care home but after several spells in hospital she reluctantly agreed. At first she wasn't happy but as she settled down and get to know people she began to realise that is wasn't as bad as she had feared. Sadly she spent only a few days in Aston Court before her final illness
took her back into hospital from where she never came out. She was well looked after and everybody make her welcome. We hoped she would have had longer here, it must be a pleasant place to walk around in the summer but it wasn't to be.

Reply from Rachel Elliott, Customer Service Administrartor at Aston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sylvia E (Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I was there for only one week, following an operation, I was treated very well indeed. I found all the staff most helpful and kind, very understanding too when they realised why I was there. The recuperation period helped me to come to terms with my situation and I've found that now having
returned to my own home, I can cope with looking after myself. I would certainly return if ever the need arises.

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Review from E S (Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A one week stay following a total hip replacement. From the enquiry phone call to leaving a superb stay. The kindness, care, professionalism, attention to detail, prompt attention was 100% plus. day and night also good housekeeping faultless. Many many thanks.

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Review from Margaret K (Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Aston Court direct from hospital suffering from a fractured distal femur. At this stage I needed two carers to take me to the toilet. Gradually I was able to do this function on my own. I found the staff to be incredibly helpful and cheerful. These people are the backbone to the wonderful
atmosphere in this home.
So refreshing when some of them said they LOVED their work here, it showed. I found the physiotherapist very efficient and she praised my efforts which was encouraging. The occupational therapist was very kind and understanding and helped me get the right equipment for my needs at home. The catering staff were FIRST RATE. Nutritious and nicely presented food. Not enough room to praise everyone, nurses, carers, cleaner, entertainment staff. Nothing was too much trouble for them . My sincere thanks to them all.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Aston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Aston Court Care Home is calculated as follows: ( (89 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aston Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Each bedroom is decorated to the highest standard and come with everything needed to make our residents comfortable. Every room comes with en-suite facilities, a remote-controlled TV and a 24-hour call system.


Awards / Recognitions (0)

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Meet the Team (5)

Steph

Steph Green

Job Title: Home Manager

Joined: 2024

I have always worked in health and social care, working for both the NHS and private sector. I have been in operations management for the past 10 years, but decided I missed the resident facing role - making a difference to the residents' experience and supporting my team to learn and grow is what I enjoy most about working here, as I am so passionate about people.


I live locally to Aston Court and have 4 children and one granddaughter. In my spare time I enjoy spending it with family and doing anything music related.


Sara

Sara Connolly

Job Title: Clinical Deputy Manager

Joined: 2024

I previously worked as a health care assistance in the NHS. I enjoyed working in the care sector so much that I decided to pursue a career in nursing. I enjoy working here as I love seeing residents happy, well cared for, and being able to put a smile on their faces.


I live locally to the home and am married with 4 children and 2 grandchildren. In my spare time I enjoy gardening, reading and learning about local history!


Kim

Kim Barker

Job Title: Senior Activity Coordinator

Joined: 2020

I previously worked as a senior carer for 16 years, and then became senior activity coordinator. I enjoy making residents happy and love to see them enjoying themselves!


I am married and have 10 grandchildren. In my spare time I enjoy spending it with them, holidaying in my caravan on the east coast, and going to the theatre.


Gary

Gary Barker

Job Title: Maintenance Operative

Joined: 2024

I have been a maintenance operative for 12 years. Prior to this, I was in the fire service for 20 years and have always enjoyed D.I.Y and decorating - after retiring from the fire service I decided to do this full time.


I like working in care services as I enjoy making sure making sure the residents have a nice and safe place to live in.


I am married and have 10 grandchildren. In my spare time I enjoy spending it with them, and holidaying in my caravan on the east coast. I also love live music, trips to the theatre and eating out.


Marie

Marie Robinson

Job Title: Financial Administrator

Joined: 2023

I have worked in an administrator role in the care sector since 2008. Building relationships with residents and their families is my favourite part of my role here.


I live 15 miles away from Aston Court with my husband; my children are grown up and now live in London. In my spare time I love going to the cinema, live music, astrology and travelling.