The home operates open visiting with protected mealtimes..
On site parking available.
Ernvale House Care Centre has a Review Score of 8.1 (8.102) out of 10, based on 5 reviews in the last 2 years. Over all time Ernvale House Care Centre has 5 reviews.
Review from J J (Husband of Resident) published on 24 September 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B F (Daughter of Resident) published on 12 January 2024
Submitted via Website •
Report
Reply from Barbara Duffield, Registered manager at Ernvale House Care Centre
Thank you for the lovely review and very kind words. It's very reassuring to know that you are happy with the care and support your mother continues to receive whilst living here. I will pass on the lovely comments to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bill S (Son of Resident) published on 18 December 2023
Submitted via Postal Card •
Report
Reply from Barbara Duffield, Registered manager at Ernvale House Care Centre
Thank you for the lovely review. We are very pleased that Mum is settled and the experience has been a positive one for her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim D (Wife of Resident) published on 11 December 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer U (Niece of Resident) published on 16 November 2023
Submitted via Postal Card •
Report
Reply from Barbara Duffield, Registered manager at Ernvale House Care Centre
Thank you for the lovely feedback. We are delighted that you are happy with the care your relative receives at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.1 (8.102) out of 10 for Ernvale House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.304 for Ernvale House Care Centre is calculated as follows: ( (25 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 56 Ratings = 4.304
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.798 Points relating to the number of positive Reviews for Ernvale House Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 5 Positive Reviews ÷ 16.8 = 0.298
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet