Branston Court Care Home

Branston Road, Burton-on-Trent DE14 3DB
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8.7 78 Reviews
  • Branston Court Care Home, Burton-on-Trent
Branston Court Care Home, situated in a peaceful residential community in Burton on Trent, Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Bonded by a shared commitment to delivering the highest quality care to residents, every member of the care team strives to ensure residents truly feel at home at Branston Court. While the care team design a comprehensive activity programme, supporting residents to continue enjoying the things they love to do, the catering team curate a menu enriched with delicious and nutritious food to suit all preferences and dietary requirements.

A sense of community encompasses Branston Court. As well as encouraging residents to socialise amongst one another and welcome friends and families to visit any time, the team also support residents to get involved with the community in Burton on Trent, ensuring they have the opportunity to maintain those all important connections.

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Care Provided by Branston Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Thomson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Branston Court Care Home Reviews (78)

Total of 78, showing 41-60
8.7

Branston Court Care Home has a Review Score of 8.7 (8.677) out of 10, based on 7 reviews in the last 2 years. Over all time Branston Court Care Home has 78 reviews.

Overall Experience

  • 52
  • 23
  • 2
  • 1
  • 0

Date Published

78
5
7
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71

Review from C C (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home always clean. Staff always approachable, friendly and kind. Spoke with the Manager a couple of weeks ago and she dealt with the problem sensitively and efficiently.

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Review from E G (Wife of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came into the home July 31st. I am so delighted he has settled and I know he is well cared for. Any issues as a family we have had, the carers and manager deal with promptly. I have no concerns at all. In fact, I can now sleep at night.

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Review from Anais B (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and give a nice atmosphere when going to visit. They take really good care of the residents and you know they will be safe when staying at this care home.

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Review from S S (Son-in-law of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has always had good care. Staff very helpful and friendly. The place is bright, clean and good facilities.

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Review from J S (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has stayed about 6 times at Branston Court and always received a friendly welcome from everyone. He has always enjoyed his stays and has been well cared for.

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Review from A A (Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this provider, mostly because of their exceptional hospitality, courtesy and friendly atmosphere in the home, you are treated like family. The moment you step into the home, workers and service users alike. This runs from the manager to even the cleaner, almost handy to assist. This
provider is top of the pick among the lots.

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Review from Nigel T (Nephew of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The first-ever visit to this Care Home which I explained but on first impressions, I was disappointed with the reception, no quick introduction to explain about the care home or how it runs. Sadly not to even know where my relative was or which room number they resided. Nice clean room environment but
sadly majorly lacking in staff. For a 45 room facility dangerously low on staff. After 2 hours in my relative's room, I experienced no sign of any staff appearing, plus no visible signs of any drinks being used or care and attention. Also allowed to leave the care home unchallenged, overall is this the kind of acceptability in care homes now.

Reply from Clare Sheehan, Careline Advisor at Branston Court Care Home

I am sorry to hear that you have concerns which you felt unable to discuss with myself as Home Manager or the staff on duty during your visit. It is unfortunate that I was not aware of these concerns; I would have most certainly tried to have dealt with them at the time. About our staffing levels, these are reviewed daily and are based on how many Residents we have in the home and their level of care needs. However, as I am sure you appreciate certain times of the day can be busier than others. I am sorry that you felt the care and attention for all our Residents was not evident during your visit as myself and my colleagues at Branston Court pride ourselves in always providing the best possible care at all times. When our Residents have visitors we like to give them some privacy, unless of course specific care interventions are required. I apologise if colleagues did not offer you refreshments or that not disturbing you during your visit, was unexpected. With regards to being unchallenged on leaving the home, when visitors enter the home that we are not familiar with, they would obviously be asked who they are here to visit asked to sign in, therefore omitting any need to approach visitors as they leave. Thank you for your review and I hope this response addresses your concerns.


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Review from Leah L (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With dad being a "young" 72-year-old capacities male, we knew his end of like placement needed to be somewhere that went over and beyond and strayed from traditional "care". It was so important to get somewhere that dad would be respected, listened to and accommodated his asks. Branston Court and its
wonderful staff met and exceeded our list.
Dad felt the girls were all lovely and can't do enough for you. On sad days, their bubbly personalities pulled us all through. As a family, we were always updated and dad was always happy, smart and most importantly to him and his beloved dog visit daily. We can't thank the staff enough.

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Review from Michael L (Son-in-law of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are reading this review debating whether Branston Court would be suitable for your nearest and dearest, let me assure you that the facility is fantastic. The rooms are a home from home, very clean and spacious. But it's the staff that make this care home so special. From the top down, they cannot
do enough, not only for my father-in-law but for all our family. From cups of tea to sandwiches to full cooked meals, they care for everyone going through a painful time. 10/10.

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Review from Christine B (Partner of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Branston Court for end of life care.
I have nothing but praise to this home. The level of care is second to none, nothing is too much trouble for the very caring and attentive staff who go above and beyond the call of their duties, from management to kitchen and housekeeping,
they are wonderful to my partner. Who, from the first time he entered the home, said he felt happy and safe and it helped me a lot knowing he was being cared for by such wonderful people. If you're looking for a quality care home, this is it.

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Review from Jacqueline P (Sister of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to this home from hospital and had previously been in a care home (bad experiences) but she needed full nursing care. My sister was treated so well by everyone, from manager down, smiles, politeness, caring staff. My sister did not survive for very long after arriving there, but the time
she had was what, we as a family, would have loved her to have received from others at the beginning of her illness (as she deteriorated). Bless her, it was hard at the end to see her deteriorate, but the staff, from kitchen to top could not have been better.

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Review from Sallyanne H (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Branston Court to be very helpful and positive in what has been a very hard decision to make.
My mum moved to Branston two weeks ago, she has dementia and was resistant to move into a residential setting. The staff have been extremely supportive and have made the move so much easier. A
special thank you to the lady who guided and helped both us and mum.

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Review from Robert W (Cousin of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my cousin is in a poor physical and mental state.
This last time he was sleeping and uncommunicative.
He appears to be well looked after as best as you can achieve. He does not appear to partake in any activities, possibly he can't.
The grass surrounding the building is uncut, this
may be on purpose - but could pose a fire risk at times.

Reply from Claire Hurworth, Care Line Manager at Branston Court Care Home

Thank you very much for your positive feedback regarding the care that is being received here at Branston Court Care Home. The grass did get a little longer than we would like, but has now been cut and we have secured a contractor to come along more regularly to keep the grass and grounds tidy. A larger variety of well-being activities are now being provided within the home such as live entertainment, arts and crafts and now the gardens are tidier, residents will be able to sit outside and enjoy getting involved in some gardening activities in the coming weeks.


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Review from B H (Wife of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my husband being in Branston Court Care Home.

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Review from Jean C (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professionally operated establishment which delivers a high level of nursing care, accompanied by respect for the patient.


My mother's quality of life has noticeably improved since she moved here.


If you are looking for a place for your loved one, THIS IS IT!


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Review from Heather A (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom came to the home for respite care after being neglected by carers in her own home.
She was made very welcome and has been very well cared for since.
The staff are lovely and so kind.
I cannot thank them enough for their compassion and genuine interest in mom.
I personally have also benefitted
from their sincere empathy and kindness.
I hope mom can stay here now as she is happy, safe and cared for at last.
Thank you so much.

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Review from Michael T (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked it as soon as I came into the home. The nurse was very helpful when she showed us around.
Location is good, I can travel by bus as you have a bus stop outside the home.
The deputy manager has very helpful with financial advice and has lowered our stress levels.

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Review from G D (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Called the home for my mother's emergency respite. The deputy manager was amazing. Do not know what I would have done without her amazing care.
They accommodated my mum that night, fantastic.

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Review from Barbara P (Wife of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried to let my husband go for respite but the first day I was pleased with everything. The welcome was so tactfully done and he was made to feel special. I have not had to worry and wish I could have him there but I want him to be in our local town for full care.

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Review from Karen D (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Branston Court for 10 years plus. The staff are always friendly and helpful. My dad is happy and content. I've never had any issues with the home. Staff are really supportive to my dad because he can be difficult at times.

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Current Review Score: 8.7 (8.677)

Overview of Review Score

The Review Score of 8.7 (8.677) out of 10 for Branston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for Branston Court Care Home is calculated as follows: ( (47 Excellents x 5) + (24 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Branston Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Ruth

Ruth Thomson

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me, it means being person-centred and caring for residents both individually and holistically.”


As a Registered Nurse and specialist in Adult Nursing, Ruth has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked in the care sector for many years, Ruth closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked why she originally chose to work in the care sector, Ruth said:


“It was because I love caring for people. It’s something that started when my grandad was poorly when I was eight and I needed to help put his socks on, I took real pride in caring for him. I’ve never worked in any other sector.”


When asked what she enjoys most about her role, Ruth remarked:


“I enjoy leading my team and encouraging them to create great things, plus I love working in a family-friendly environment”.


Ruth has also achieved much outside of work, with her proudest achievement being a mother to two sons. Outside of work, Ruth enjoys spending time with her husband and two boys, especially taking them to play for their football teams. She also enjoys watching Derby County.


If you would like to find out more about Branston Court, Ruth would be delighted to have an informal discussion with you to answer any questions and provide further information.