Branston Court Care Home

Branston Road, Burton-on-Trent DE14 3DB
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8.7 78 Reviews
  • Branston Court Care Home, Burton-on-Trent
Branston Court Care Home, situated in a peaceful residential community in Burton on Trent, Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Bonded by a shared commitment to delivering the highest quality care to residents, every member of the care team strives to ensure residents truly feel at home at Branston Court. While the care team design a comprehensive activity programme, supporting residents to continue enjoying the things they love to do, the catering team curate a menu enriched with delicious and nutritious food to suit all preferences and dietary requirements.

A sense of community encompasses Branston Court. As well as encouraging residents to socialise amongst one another and welcome friends and families to visit any time, the team also support residents to get involved with the community in Burton on Trent, ensuring they have the opportunity to maintain those all important connections.

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Care Provided by Branston Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Thomson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Branston Court Care Home Reviews (78)

Total of 78, showing 61-78
8.7

Branston Court Care Home has a Review Score of 8.7 (8.677) out of 10, based on 7 reviews in the last 2 years. Over all time Branston Court Care Home has 78 reviews.

Overall Experience

  • 52
  • 23
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Date Published

78
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71

Review from S B (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had a hip replacement and needed respite care due to me having a holiday pre-booked for a special occasion.
Dad received good care. The food was good accommodating his vegetarian diet. The only problem was the majority of residents had dementia and dad felt a little isolated. The staff were very
kind and caring.

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Review from Mac C (Son-in-law of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class from the moment we made contact. Mother-in-laws care is excellent and the attention she gets is making a real difference. Highly recommended.

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Review from Susan P (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided for one week for respite for my mother. He seemed well looked after and cared for. He seemed to be settled when I visited and happy enough.

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Review from Lydia B (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was given excellent care during his stay at the end of his life. The palliative care was exceedingly respectful and he died with dignity. The staff are very caring in a professional and friendly manner. The accommodation is like a high-quality hotel. So grateful that my Father was able to
experience such excellent care.

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Review from Gary K (Brother-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the weather has been very good for the last few weeks I would like to see the resident who can walk or be pushed in a wheelchair be taken out into the garden area.

Reply from Clare Sheehan, Careline Advisor at Branston Court Care Home

Thank you for your positive feedback. All colleagues at Branston encourage and assist residents to access outside space and the garden whenever possible. Unfortunately, in recent weeks, during the very hot weather, the garden has been less well used. Health agencies advice has been to keep our residents inside, particularly during the hotter parts of the day for their safety and well-being. As the days are now cooling slightly, our residents have been actively encouraged to go out into the garden again and for walks with colleagues. The team at Branston Court are also planning to give our gardens a makeover for our residents.


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Review from Sylvia K (Sister of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm very pleased with the care given, if I have a problem I go to the manager and it gets dealt with immediately.
I would like to see residents taken into the grounds for fresh air when possible.
The staff work very hard I'm sure you really need extra one on duty to be able to do this.

Reply from Clare Sheehan, Careline Advisor at Branston Court Care Home

Thank you for your positive feedback about colleagues working at Branston Court. Colleagues are deployed within the home daily to ensure specific resident’s needs are met in a timely manner; this may include spending time supporting residents in communal areas and/or accessing outside spaces. In recent weeks, we have had to limit the use of the garden area, due to the very hot weather in order to protect our residents from any ill effects this may have upon their wellbeing as advised by health agencies. However, we do promote our residents having as much fresh air as possible and plan further improvements to the garden area, so this can be an even more positive and enjoyable experience for all.


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Review from Linda C (Guardian of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all aspects of the care home but do feel the prices are high (and confusing). I acknowledge that this is not always the desire of the care home but outside influence. The staff have always been lovely and have spent many a chatty moment discussing a number of topics with residents
and carers. They always make sure the resident is included.

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Review from Kevin E (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after and happy. Well done.

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Review from Robert W (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care at Branston Court Care Home compared to other homes my mother has been a resident in is second to none.
Very caring and attentive staff who in my opinion go over and above the call of their duties. I feel my mother has been very well cared for and is very comfortable and settled in
one word "Excellent".

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Review from G W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff lovely, Mum has been here six years, all good.

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Review from R S (Granddaughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Nana has moved to the home the staff have been brilliant with making the family aware of her changing needs and keeping us up to date with her health.
Since Nana moved to the home, as a family, we feel much more settled knowing there is always someone watching her.
We are confident Nana is getting
good care from lovely people.

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Review from S B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for. Staff are friendly and caring. It has a homely, family feeling. Relatives are welcomed at any time.

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Review from A Y (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Branston Court has been an excellent home for my mother who suffers severe dementia. The staff are very caring and the home is well run. The rooms, food and surrounding are also very good.

Reply from Rose Pickering, Customer Service Administrator at Branston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M J (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Access to my mother's room can be challenging at times as other residents on the floor are free to roam and man are disorientated. Mother appears to receive good quality compassionate care from the staff and her room is generally kept tidy. Some of the clothing in my mother's wardrobe may not actually
belong to her but is inevitable that items get mislaid in the laundry. Staff communicate with me openly regarding my mother's health and dementia condition. Overall I rate the care home highly.

Reply from Rose Pickering, Customer Service Administrator at Branston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Theresa B (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While the carers and ancillary staff remain kind and sympathetic to the residents, I am concerned that there have been three different managers in a year.

Reply from Emily Wilson, Customer Service Administrator at Branston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Glenn J (Son of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Branston Court Care Home just under two years. She was diagnosed with Alzheimers and like most loving families we have found it a tough and emotional journey. However, since mum moved to Branston Court she has settled in really well and with the compassion and support of the brilliant
staff she is happy and content with her life (well as much as Alzheimers will allow). Family life is also much better, knowing our lovely mother and grandmother to her five grandchildren is safe and being well looked after by a team of wonderful caring people in Branston Court Care Home.

Reply from Jayne Duck, customer services administrator at Branston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from P B (Sister of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and informative, give you updates of health issues and general well being. They show an awareness of eating habits and keep records of food and drink intake, which is very reassuring. They enable family and friends to be part of the care which is empowering for the family. Staff
are always happy to talk and are very approachable, very much an open door policy. The interaction of the staff and my sister is very positive and warm. They are always looking at improving her circumstances caused by the dementia and are proactive in finding solutions.

Reply from Rachel Elliott, Customer Service Administrator at Branston Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Norma T (Wife of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Branston Court was my salvation. The warmth and love and expertise in their field was brilliant. They gave me huge support at a difficult time and wonderful loving care to my husband. Each and every one of the staff and management, even the kitchen staff, housekeeper etc, were wonderful and treated
my husband as a person. Thank you Branston Court.

Reply from Rose Pickering, Customer Service Administrator at Branston Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.7 (8.677)

Overview of Review Score

The Review Score of 8.7 (8.677) out of 10 for Branston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for Branston Court Care Home is calculated as follows: ( (47 Excellents x 5) + (24 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Branston Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Ruth

Ruth Thomson

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me, it means being person-centred and caring for residents both individually and holistically.”


As a Registered Nurse and specialist in Adult Nursing, Ruth has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked in the care sector for many years, Ruth closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked why she originally chose to work in the care sector, Ruth said:


“It was because I love caring for people. It’s something that started when my grandad was poorly when I was eight and I needed to help put his socks on, I took real pride in caring for him. I’ve never worked in any other sector.”


When asked what she enjoys most about her role, Ruth remarked:


“I enjoy leading my team and encouraging them to create great things, plus I love working in a family-friendly environment”.


Ruth has also achieved much outside of work, with her proudest achievement being a mother to two sons. Outside of work, Ruth enjoys spending time with her husband and two boys, especially taking them to play for their football teams. She also enjoys watching Derby County.


If you would like to find out more about Branston Court, Ruth would be delighted to have an informal discussion with you to answer any questions and provide further information.