Briar Hill House has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Briar Hill House has 68 reviews.
Review from David Q (Brother of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Many thanks for your review, it's wonderful to hear that your brother is so happy at Briar Hill. Please accept our apologies that you were unhappy at the encounter last Saturday. All the care staff will encourage all residents to take part in any social activities, including dining, with only their best interest in mind. We do have a few members that are new to Briar Hill and I am sure they will get to know and like your brother as well as we all do. Thanks again, all feedback is very gratefully received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John T (Son of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Thank you for your kind words. We do aim for inclusivity, no matter the person or activity so it's fantastic to hear your thoughts, especially around a festivity such as Christmas.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K S (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
The whole team have enjoyed working with you and your relatives. It's a pleasure and a privilege to be a part of ensuring Mum and Dad were together at the end of Dad's life.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Wife of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Thank you for your lovely review. It's so wonderful to hear that not only is your relative well cared for but that you also feel supported. Your thanks are very gratefully received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Sister of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Thank you for your lovely words. It's a pleasure to be a part of your relative's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian M (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Thank you, having Mum with us brought so much joy to all of us, she was a pleasure to take care of.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Relative of Resident) published on 3 September 2024
Submitted via Postal Card •
Report
Reply from Lorraine Beirne, Home Manager at Briar Hill House
Thank you for your review. It's a pleasure to look after your relative and to see how well he is doing. Your feedback is very welcome.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Daughter of Resident) published on 25 October 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Natalie B (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you so much for your kind words. Despite only being with us for a short period of time, your dad was a delight to care for. I will ensure that your kind words are passed to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen W (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you so much for your kind words; Mum was an absolute pleasure to care for and her absence in the home is greatly missed, as is yours. Please do not hesitate to come in and visit any time. I will ensure that your feedback is shared with the staff. It is wonderful to hear such positive feedback for such a wonderful team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you for you kind words, we are so pleased that Dad is settling in so well here at Briar Hill. Dad is an absolute pleasure to care for and we are really pleased to hear that the care has also extended to you to support you through this difficult process. Our team continues to strive to maintain these high standards and receiving comments like these allow us to know that we are making a difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard B (Son of Resident) published on 29 September 2022
Submitted via Website •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you for such a wonderful review, I unfortunately never had the privilege of meeting Mum; however, the staff were delighted to receive your feedback and shared fond memories of her. It is wonderful to hear such positive feedback, not only about the care received but, as a home in general. The team continues to work hard to maintain these standards and receiving comments like these allow us to know that we are making a difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E H (Sister of Resident) published on 18 August 2022
Submitted via Website •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you for your lovely review. The team were so pleased to receive this feedback and we feel very honoured to be able to care for your brother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Resident) published on 28 June 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian S (Son-in-law of Resident) published on 7 June 2022
Submitted via Website •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you so much for your kind words, I will ensure that your feedback is passed on to the team and in particular the two members of staff you have mentioned. Your father-in-law was certainly a character who kept us on our toes and it was a pleasure and an honour to care for him.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you for your kind words. It is fantastic to hear how much your dad enjoyed staying with us at Briar Hill and we certainly miss him. I will pass your kind words on to the team and we look forward to seeing you all again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Niece of Resident) published on 27 April 2022
Submitted via Website •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
Thank you so much for this wonderful review. We absolutely adore your aunt and she has become part of the family here at Briar Hill House. We are so happy that you are pleased with your choice to move into Briar Hill House and we will continue to strive to provide our high standards, care and compassion. I will share this review with the team, which I am sure will make their day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila B (Sister of Resident) published on 27 April 2022
Submitted via Website •
Report
Reply from Ruth Hazeldine, Home Manager at Briar Hill House
The team at Briar Hill House was very fond of your sister and miss her dearly. Your kind words have been passed on to the team. It is so warming to know that our team have continued to offer the high standards of care and compassion that we strive to provide to all of our residents and relatives. Thank you, from all of the team for this wonderful review, we wish you all the best. Feel free to pop in any time for a cuppa!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony C (Brother of Resident) published on 30 March 2021
Submitted via Website •
Report
Reply from Helen Bowen, Home Manager at Briar Hill House
Thank you for sharing your thoughts about the excellence of all the different areas in the home. We feel extremely privileged that you have entrusted us with the care of your sister and you feel that she is cared for in a kind, loving and caring manner. It is really lovely that all staff at Briar Hill House work are supportive of each other and I will pass on your kind comments to everyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lucia R (Next of Kin) published on 11 March 2021
Submitted via Website •
Report
Reply from Helen Bowen, Home Manager at Briar Hill House
Thank you so much for your kind words. I will pass on this excellent feedback to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.694) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.894 for Briar Hill House is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.894
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Briar Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Mar 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet