Briar Hill House

51 Attlee Crescent, Rugeley WS15 1BP
Submit a Review
9.7 68 Reviews
  • Briar Hill House, Rugeley
Ranked Outstanding by the Care Quality Commission (CQC) in March 2019, MHA Briar Hill House has been a cornerstone of the Rugeley community for over 30 years, originally serving as a cottage hospital before becoming a well-respected care home. With 36 en-suite rooms providing nursing care, the home provides a warm, supportive environment focused on comfort and well-being.

The home boasts beautiful landscaped gardens and a secure courtyard, offering peaceful outdoor spaces with picturesque views for relaxation. The gardens offer a peaceful retreat, complete with a pagoda, water feature, and raised planting beds. Residents are encouraged to get involved in gardening, fostering a sense of purpose and enjoyment. The courtyard is ideal for outdoor activities and social gatherings, from barbecues to garden parties, bringing together residents, families, and staff.

Briar Hill House, rated Outstanding by the CQC, is known for its exceptional nursing, and palliative care services, delivered by a dedicated team with many staff members serving for over 15 years. The home offers specialised care, including tracheostomy therapy for residents with complex needs. Life at Briar Hill House is filled with engaging activities, from creative workshops like card-making and baking to lively music sessions and performances by visiting entertainers.

At Briar Hill House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for short stays or nursing care, the team at Briar Hill House are here to help.

Care Provided by Briar Hill House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Hazeldine (Registered Manager)
  • Admission Criteria
    • All residents assessed before admission
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briar Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,603 – £1,674
    • Self-Funded Nursing Care £1,608 – £2,056
  • (these prices are only a guideline, please contact Briar Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Total of 68, showing 1-20
9.7

Briar Hill House has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Briar Hill House has 68 reviews.

Overall Experience

  • 62
  • 6
  • 0
  • 0
  • 0

Date Published

68
5
7
8
60
Overall Experience  Overall Experience 5.0 out of 5

Overall my brother is very happy at Briar Hill House Nursing Home.
Just one thing, when the lunch was brought to him last time I was there, the person said to him that he could get out of bed if he wanted to but he prefers to lie in bed.
As my brother has a heart problem, he is not even allowed to
shave himself and has not been out of bed since he has been at BriarHill.
She seems to think he can get out of bed and go to the dining area.
From her manor the way she spoke to him, this was last Saturday.
That is the only one small problem I have. As I said, this is my brother's third nursing home this is the very best one.
He is very happy at Briar Hill House.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Many thanks for your review, it's wonderful to hear that your brother is so happy at Briar Hill. Please accept our apologies that you were unhappy at the encounter last Saturday. All the care staff will encourage all residents to take part in any social activities, including dining, with only their best interest in mind. We do have a few members that are new to Briar Hill and I am sure they will get to know and like your brother as well as we all do. Thanks again, all feedback is very gratefully received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Staff went out of their way to ensure my relatives were included in the Christmas festivities regardless of their ability and capacity. Not only were there activities, the hinge was decorated nicely and staff made it as festive and homely as possible.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your kind words. We do aim for inclusivity, no matter the person or activity so it's fantastic to hear your thoughts, especially around a festivity such as Christmas.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few weeks of life in Briar Hill House. He was cared for extremely well and the staff were exceptionally good with him.
My mother has been there for nearly 6 years and has always had the best care.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

The whole team have enjoyed working with you and your relatives. It's a pleasure and a privilege to be a part of ensuring Mum and Dad were together at the end of Dad's life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly place. Management takes time to listen, are very approachable and caring. All Staff go over and above, always creating a warm, friendly atmosphere, having time to spend with residents, listen to residents and helping them to participate socially. Rooms are clean and daily laundry
carried out. There is always something happening at Briar Hill House, they make sure there are plenty of social events available and family participation. When my husband was poorly, nursing staff did a fantastic job, all staff helping to care for him were on the ball. Briar Hill is well-maintained and any issues are dealt with efficiently. All meals are presented in an appetising manner, with a good choice, taking great care to ensure dietary needs are accommodated. I cannot thank the staff enough, they not only support my husband but me too, always a friendly face and so very caring and very hardworking.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your lovely review. It's so wonderful to hear that not only is your relative well cared for but that you also feel supported. Your thanks are very gratefully received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome, nursing/care colleagues are very friendly, caring, take an interest in residents and families visiting.
Plenty of activities for those who want to join in, also family fun days celebrating events throughout the year.
All round, a safe, support network for residents and family.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your lovely words. It's a pleasure to be a part of your relative's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill House is one big family. All staff are so lovely, and the welcome you get as you come into the care home is fabulous. All residents are treated as individuals with staff going the "extra mile" to make them happy and well looked after. There are numerous activities for the residents to get
involved with and those who need extra support are included too. A wonderful, happy care home for the residents.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you, having Mum with us brought so much joy to all of us, she was a pleasure to take care of.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Both management and care staff take a keen interest in the pursuits/hobbies of the residents. There are always a range of activities taking place on a regular basis. Communications between ourselves and the home are good but outside organisations are often slower to respond. Security and safety checks
are carried out on a regular basis. Kitchen staff produce a varied menu tailored to individual needs. Perceived limited staff-resident ratio can result in some residents feeling that their needs are not met as often as they would like or have been previously.

Reply from Lorraine Beirne, Home Manager at Briar Hill House

Thank you for your review. It's a pleasure to look after your relative and to see how well he is doing. Your feedback is very welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The decision for Mum to go into residential care was huge. From the beginning, the staff at Briar Hill House Care Home have been kind, understanding and very patient. Come the day of the move, staff were waiting ready to say hello and welcome Mum in. All of the staff did their utmost to be welcoming,
accommodating, caring and patient. They helped to get Mum’s loved possessions around her, they helped Mum to get to know other residents and did their very best to help her settle. Two months later, Mum looks healthier, she feels safe and cared for and in her own words, she feels at home. She can choose to have her hair done, go to craft sessions or listen to a singer and go to the weekly church service. She can chat to the staff and other residents, she can welcome visitors and during the nights there is always someone to turn to. The family cannot thank all of the staff enough. Mum’s last few months in her own home were very difficult. Now we all know she is safe in caring hands 24 hours a day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was so unsure about having to put my dad in a home, how wrong was I! On my first visit to see the home and I was so, so impressed. The staff was all so welcoming and friendly and put my mind at ease when they said the words " It's not just a care home, it's your dad's home". How right were they! Felt
like home from home!

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words. Despite only being with us for a short period of time, your dad was a delight to care for. I will ensure that your kind words are passed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

There are care homes and there are caring homes. I class Briar Hill House as a caring home and that is down to the staff. I have only praise for the wonderful staff that work there. They went out of their way to make my mum very well cared for and I can only give them my thanks.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words; Mum was an absolute pleasure to care for and her absence in the home is greatly missed, as is yours. Please do not hesitate to come in and visit any time. I will ensure that your feedback is shared with the staff. It is wonderful to hear such positive feedback for such a wonderful team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

In the 2.5 weeks since my dad moved in, he has had the very best of care. Nothing is too much trouble and all the staff without exception, have been excellent and caring and aware that this is a difficult time for family, as well as Dad. There is a friendly, happy atmosphere and it is a very pleasant
place to spend time.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for you kind words, we are so pleased that Dad is settling in so well here at Briar Hill. Dad is an absolute pleasure to care for and we are really pleased to hear that the care has also extended to you to support you through this difficult process. Our team continues to strive to maintain these high standards and receiving comments like these allow us to know that we are making a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted here in late 2021 and passed away shortly after. The care that Mum received was exemplary. We could not have wished for more. Mum loved a good laugh and I was astonished to see that the entire team took to Mum and had a good old laugh (and sing) with her too. We cried lots also.
The staff felt like an extension to the family. The staff made us all feel very welcome and responded superbly as Mum's condition rapidly deteriorated (which we were expecting, as she had just left hospital with an end-of-life prognosis). The home was spotlessly clean and the food was lovely with daily, home-cooked choices. Every member of staff deserves praise: Kitchen staff, Chaplain, cleaners, maintenance, carers, nurses, admin, young and old - every single one of them gave Mum, the best experience. In Mum's final few days the staff were expert at balancing their duties and being considerate of our needs too. Not once did we feel in the way or a nuisance. Thanks all.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for such a wonderful review, I unfortunately never had the privilege of meeting Mum; however, the staff were delighted to receive your feedback and shared fond memories of her. It is wonderful to hear such positive feedback, not only about the care received but, as a home in general. The team continues to work hard to maintain these standards and receiving comments like these allow us to know that we are making a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Honestly couldn’t ask for more caring and considerate people! When it comes to my brother they are so professional, caring and loving! I’m so at ease with him at Briar Hill House knowing he is 1000% looked after and cared for! Even when it comes to myself visiting they are all so attentive, even when
I have a little break down they are there handing me the tissues and making sure I’m okay! Lovely people with a lovely mentality!

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for your lovely review. The team were so pleased to receive this feedback and we feel very honoured to be able to care for your brother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A professionally run care home with a great team of care workers, office and management staff who work together to give excellent support and dignity to the residents. High standards of cleanliness and a calm, relaxed, homely environment for service users like myself to be part of the residence's ongoing
support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The family could not recommend highly enough. The time, attention and care you all gave to my father-in-law in his final days, even when he was anxious and frustrated will never be forgotten. We would like to give special mention to one member of staff in particular for his gentle nature and patience
in calming my father-in-law. Another member of staff was also amazing. Their first-ever shift was also my father-in-law's first day and he bonded with them, always remembering their name, and even sharing a slice of cake with them the night he passed. We are all forever grateful that it was this member of staff with him when he finally passed. It's a comfort to us all that he was not alone. Although we have picked out specific individuals, we know that every single person working there have the same level of compassion and resilience. Every one of you are exemplary in your work.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for your kind words, I will ensure that your feedback is passed on to the team and in particular the two members of staff you have mentioned. Your father-in-law was certainly a character who kept us on our toes and it was a pleasure and an honour to care for him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Dad needed respite and as my nan had been a resident for many years before, we were extremely happy that Dad could go into Briar Hill on this occasion. Dad was very well looked after, made to feel very welcome and was very sad to leave. We will look to Briar Hill again should Dad need to go for respite.
Thank you to all the wonderful, caring staff.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you for your kind words. It is fantastic to hear how much your dad enjoyed staying with us at Briar Hill and we certainly miss him. I will pass your kind words on to the team and we look forward to seeing you all again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

What can I say! I think this is the most fantastic place. I cannot believe the care and genuine compassion shown by all members of staff towards my aunt, who has settled in so well. Briar Hill has a home-from-home atmosphere when you walk through the door, nothing appears to be too much trouble for
the staff. They keep you updated. My aunt loves the food and the way that staff pop in for a chat. She's included in everything that goes on and is happier than I've seen her for some time. She feels safe. I, as her niece, have a piece of mind that my aunt is well cared for and the staff go above and beyond. Thank you so much for everything. Can recommend 100%.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

Thank you so much for this wonderful review. We absolutely adore your aunt and she has become part of the family here at Briar Hill House. We are so happy that you are pleased with your choice to move into Briar Hill House and we will continue to strive to provide our high standards, care and compassion. I will share this review with the team, which I am sure will make their day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I always was made very welcome when visiting my sister. Her care was exemplary and she was always treated with respect and sympathetic care.
I would and have recommended Briar Hill to friends, you wouldn’t find a better care/ nursing home anywhere.
Even after my sister passed away recently, the staff
have continued to be kind and caring, when I’ve had to collect my sister's belongings.

Reply from Ruth Hazeldine, Home Manager at Briar Hill House

The team at Briar Hill House was very fond of your sister and miss her dearly. Your kind words have been passed on to the team. It is so warming to know that our team have continued to offer the high standards of care and compassion that we strive to provide to all of our residents and relatives. Thank you, from all of the team for this wonderful review, we wish you all the best. Feel free to pop in any time for a cuppa!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The first thing to notice on arrival at Briar Hill is that everywhere is immaculately clean.
The staff have been doing an amazing job of looking after my sister - taking time to get to know her, and interacting with her in a beautiful way.
Activities are planned each week, which give the residents
a variety of things to think about and focus on......including crafts, much music, laughter and fun.
All the residents appear peaceful and cheerful, having a good rapport with the staff and with one another.
Communication with Briar Hill House is excellent. We find that both the telephone and the doorbell are answered as soon as possible.
Being able to socialise on occasions within a family environment in the home is much appreciated - at events like carol services, fundraisers, etc.
We are extremely grateful to have found such a caring community for my sister to call her home.

Reply from Helen Bowen, Home Manager at Briar Hill House

Thank you for sharing your thoughts about the excellence of all the different areas in the home. We feel extremely privileged that you have entrusted us with the care of your sister and you feel that she is cared for in a kind, loving and caring manner. It is really lovely that all staff at Briar Hill House work are supportive of each other and I will pass on your kind comments to everyone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of Briar Hill House, Rugeley and I have nothing but praise for the staff, especially during the past year when we have been unable to visit. I phone the home each week and they are very helpful and friendly and let me know how my husband is doing.

Reply from Helen Bowen, Home Manager at Briar Hill House

Thank you so much for your kind words. I will pass on this excellent feedback to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Briar Hill House is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Briar Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Briar Hill House

What types of Care is Briar Hill House registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Briar Hill House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Briar Hill House have?

There are 36 Single Rooms.

What are the Facilities & Services at Briar Hill House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Briar Hill House to the centre of Rugeley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.