Briar Hill House

51 Attlee Crescent, Rugeley WS15 1BP
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9.7 68 Reviews
  • Briar Hill House, Rugeley
Ranked Outstanding by the Care Quality Commission (CQC) in March 2019, MHA Briar Hill House has been a cornerstone of the Rugeley community for over 30 years, originally serving as a cottage hospital before becoming a well-respected care home. With 36 en-suite rooms providing nursing care, the home provides a warm, supportive environment focused on comfort and well-being.

The home boasts beautiful landscaped gardens and a secure courtyard, offering peaceful outdoor spaces with picturesque views for relaxation. The gardens offer a peaceful retreat, complete with a pagoda, water feature, and raised planting beds. Residents are encouraged to get involved in gardening, fostering a sense of purpose and enjoyment. The courtyard is ideal for outdoor activities and social gatherings, from barbecues to garden parties, bringing together residents, families, and staff.

Briar Hill House, rated Outstanding by the CQC, is known for its exceptional nursing, and palliative care services, delivered by a dedicated team with many staff members serving for over 15 years. The home offers specialised care, including tracheostomy therapy for residents with complex needs. Life at Briar Hill House is filled with engaging activities, from creative workshops like card-making and baking to lively music sessions and performances by visiting entertainers.

At Briar Hill House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for short stays or nursing care, the team at Briar Hill House are here to help.

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Care Provided by Briar Hill House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Hazeldine (Registered Manager)
  • Admission Criteria
    • All residents assessed before admission
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briar Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,603 – £1,674
    • Self-Funded Nursing Care £1,608 – £2,056
  • (these prices are only a guideline, please contact Briar Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Briar Hill House Reviews (68)

Total of 68, showing 21-40
9.7

Briar Hill House has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Briar Hill House has 68 reviews.

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Review from Gillian T (Cousin of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in this home for 14 years and he has had the most wonderful care. Because his son is in Australia it falls to the carers to provide him with all the necessary support and I believe they have gone over and above what would be expected of them.

Reply from Helen Bowen, Home Manager at Briar Hill House

Thank you so much for taking the time to write a review of the care your cousin receives at Briar Hill House. On behalf of myself and our team, your cousin is a pleasure to care for and we will enjoy continuing to care for him.


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Review from Melanie H (Daughter-in-law of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill was able to offer us an absolute lifeline in providing nursing care for my mother-in-law. Under extremely difficult circumstances and on a tight time scale they were able to offer us advice and support in the first instance and then care in the second instance. The process of her moving in
was humane and brilliantly organised to ensure the least upset for her and for us, her family. While there, every effort was made for us to see her as much as possible once quarantine was completed. I was able to visit in a special room, and staff made themselves available to support us Face-timing her. At the and of her life we were able to be with her as much as we could. Staff were caring and compassionate and I can say with my hand on my heart that she was genuinely loved while she was there. What could have been a horrific ordeal was as good as it possibly could be. Every single member of staff was an absolute credit to the organisation. We cannot recommend Briar Hill highly enough.

Reply from Helen Bowen, Home Manager at Briar Hill House

Thank you for sharing your thoughts about the excellent care and support at Briar Hill House. We feel extremely privileged that you have entrusted us with the care or your mother-in-law and felt that she was in safe hands. It is wonderful to hear that the staff were able to support you and keep your mother-in-law comfortable and loved during her end of life care. I am sure that the team will be delighted to hear such lovely comments.


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Review from Roma F (Respite Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Briar Hill for looking after me so well during my week here. Everyone has been so friendly and greeted me with a smile. Thank you for wiping away the tears and for listening to me. It is every member of staff who makes Briar Hill such a great care home. It is the little
things that count and I have loved getting to know you all. Please keep up the good work that makes such a difference to residents' lives. I won't forget you and all the lovely memories you have given me. Lots of love and hugs.

Reply from Annette Banks, Home Manager at Briar Hill House

Thank you so much for your very kind words; they mean so much to everyone. It was a pleasure to have you stay with us, even for a short time. You know that the doors to Briar Hill are always open for you, and we are always at the end of the phone if you need a friendly ear. I will make sure all the staff know about your very kind words.


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Review from Helen W (Daughter-in-law of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has only been in Briar Hill a week after transferring him from another care home. The difference in him is amazing, he’s put weight on (after losing so much weight), more alert, trying to talk, smiling and much more. We are all so pleased with his care here, wish we had found Briar
Hill much earlier.
The food always looks and smells delicious just like proper home-cooked food should. All the staff are friendly and very caring, with a lot of staff having worked there for years which tells you something.
Plenty of musical entertainment going on as well.
His room was newly decorated for his arrival along with new furniture. Most important point for me is it doesn’t smell!

Reply from Annette Banks, Home Manager at Briar Hill House

Thank you for your wonderful review; it has been heart-warming to see such a change in your father-in-law in such a short time. It's times like this that make caring so rewarding, and he has such a lovely smile. I will make sure your very kind words are shared with the whole staff team.


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Review from Wendy K (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed! I have visited many homes but this is the best. Immaculate. No smells. What impressed me the most were the staff. Nothing was too much trouble. They were friendly, smiling, most wonderful to see and hear was how they were with the residents. It was lovely to see how they were so kind to them.
A really good calmness in the home. The staff all seemed so happy to be at work. I can only imagine the person who runs the home is an amazing person.

Reply from Annette Banks, Home Manager at Briar Hill House

We are really pleased to hear that your experience of Briar Hill and the staff team was so positive and we would like to say a heartfelt thanks for your very kind words about the home and the staff. Reviews like this are important to all the staff and I will make sure that this is shared with all of the team here at Briar Hill.


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Review from Myra K (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My much loved mum came into Briar Hill from another nursing home which did not meet her needs. After only a few days with the very attentive and loving staff here the difference in my mum was clear to see.
After only two weeks the staff had to take my mums photograph again!
The staff not only look
after the resident but the family as well. There is always a cuppa on offer.
I can't thank this FANTASTIC team enough, they have brought my mum back to us.
A MASSIVE MASSIVE THANK YOU.

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Review from Margaret H (Wife of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Briar Hill House for 5 weeks and have found the staff and care he is getting very good.

Reply from Ramla Saleh, Area Support Manager at Briar Hill House

Thank you for sharing your experience of Briar Hill House. It is wonderful to hear that your husband has found the staff and care he is getting very good. I will be sure to pass your comments to the staff team.


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Review from Alyson W (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old non-verbal father was admitted to Briar Hill House after a seven week stay in hospital after falling and breaking his hip. The staff at Briar Hill, from nurses, carers, administration, maintenance and management went above and beyond to make Dad, who was initially very frightened and
confused, feel safe and comfortable. They also made the family very welcome and were attentive to our needs and ready to answer any questions at a moments notice. I am so glad that Dad got to spend the last week of his life at such an excellent place... which of course is made so by all that work there.
Our heartfelt thanks to them all.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for sharing your lovely comments about your father’s time in Briar Hill.
It is great to hear that the team staff went above and beyond to make your dad feel safe and comfortable. Thank you for sharing your experience with us, it means so much to the team.


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Review from J A W (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was transferred to Briar Hill from hospital for palliative care in early January 2019. From the moment mom arrived at Briar Hill she was treated with such kindness and dignity. The staff are extremely professional and knowledgeable and we felt mom was in safe hands. The staff not only took
care of mom but also supported her sons and daughters through what has been an emotional and painful time. Mom passed away with all 4 of her children at her side, the staff were brilliant and ensured mom was comfortable and us four were supported throughout the whole process. Mom was never left by her children for the 2 weeks she was there, they remained day and night so we got to see first hand every day how hard the staff work, how happy the atmosphere is and how well run the home is.
Thank you Briar Hill staff you made the last 2 weeks with mom so much bearable and that's something we can take comfort from.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for sharing your thoughts about the excellent care and support at Briar Hill House. We feel extremely privileged that you have entrusted us with the care of your mom and felt that she was in safe hands. It is wonderful to hear that the staff were able to support and keep your mom comfortable during her end of life care. I am sure that the team will be delighted to hear such lovely comments.


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Review from Carol A (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was admitted to Briar Hill on 5 December 2018 for end of life care. The staff were wonderful and welcoming, even letting her pet budgie out. Mum was only there for less than a week before she peacefully passed away but was treated with the utmost care and kindness, as were we, her daughters.
Briar Hill is very clean and comfortable and I would not hesitate to recommend it to anybody looking for quality care for themselves or members of their family. We were allowed to visit Mum at any time of day or night and stay as long as we wanted. Thank you for making her last days as comfortable as possible and her end as dignified and peaceful as it was. I have put don't know for the activities as Mum was bedridden and unable to eat or take part in anything. However, we were allowed to help ourselves to tea and coffee and offered meals if we wanted them.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about your experience in Briar Hill. It is great to hear that the staff were wonderful and welcoming when your mum arrived at the home. I am humbled to hear that the team were able to make your mum’s last her days as comfortable as possible, dignified and peaceful. I will be sure to pass those, plus your other kind comments on to the team.


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Review from G H (Son-in-law of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and polite from the management to all lower staff.
My mother-in-law was well looked after.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your kind comments about how the staff are helpful and polite in Briar Hill House. I am pleased to hear that you feel your Mother-in-law is well looked after.


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Review from K H (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my mother who entered the home with only weeks to live and an incurable lung disease. With excellent care and kind attention and excellent nourishment, my mother survived for 3 years with a good quality of life, with encouragement to eat and enjoy activities. She gained weight and
confidence. She sadly passed away this year, but this care enabled us to have our Mum longer than we first throughout. Sadly the illness took her in the end. Excellent staff with very kind hearts.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for sharing your story about the excellent care and support your Mum has received at Briar Hill House. It is wonderful to hear that with kind attention and excellent nourishment your Mum lived with us for 3 years with a good quality of life. The team will be delighted with your lovely comments.


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Review from Lynne C (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Briar Hill a week ago, at the age of 91 a big change. Immediately made to feel most welcome by everyone. The surroundings are excellent, activities for all. The food is great. My mum is now calling it home.
Thanks to the wonderful caring staff and manager.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about the excellent activities and food at Briar Hill House. It’s lovely to hear that the staff were able to make your Mum feel welcome and at home. The team will be delighted with your wonderful comments.


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Review from J G (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's stay at Briar Hill was only three days. Despite this, it was immediately obvious how caring and professional the team were. On arrival, he was met by a team of six with the necessary equipment for a safe transfer. The home was clean, bright and residents looked comfortable and relaxed in the lounge.
The manager was thoughtful and showed sensitivity to dad's needs and those of our family. His passing was dignified and communicated with compassion.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about how caring and professional the team are in Briar Hill House. It’s fantastic to hear that we are getting it right. The team will be delighted to hear how highly you think of them.


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Review from W A (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill House is a wonderful nursing home. My mum arrived on end of life care almost 4 years ago!
The staff have cared for her to such a high level that she became integrated into the home's entertainment and events, having a quality of life we had never expected.
I can't praise the management
and staff enough. They have made my mum's last few years so enjoyable and have supported me throughout in caring and encouragement. Their love and kindness for mum and me during mum's last days was amazing. I would not have coped without them.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you very much for sharing your Mum’s time in Briar Hill House with us. It is great to hear that we have been excellent in caring and supporting your Mum. I am humbled to hear that the staff were able to make your Mum’s last days amazing and that they were able to support you as well.


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Review from D M (Son of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home served our father especially well.


Several members of our family have worked in the care business for many years, including as inspectors, and could not find fault with any aspect of the service. The manager sets high standards and goes above and beyond what is necessary.


Our father

could be highly critical of others, so it says a lot that he got on so well with the staff.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you very much for the lovely comments about Briar Hill House and the staff. It is great to hear that you believe our team goes above and beyond to meet your Father's needs.


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Review from David H (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit our friend on a regular basis but not weekly, and have never been disappointed at the standards of the home and the standard of the care for the residents and their well being.
My brother in law was moved to three different homes, none of which came up to the all-around care and
standards of this home.

Reply from Anne Palmer, Home Manager at Briar Hill House

We are always delighted to receive such positive feedback and so happy that friends and family take the time to recommend our home. Thank you for your lovely comments.


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Review from Betsy H (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had family members and friends in care homes over the years and this home outshines them all.
The staff are very caring staff and go out of their way to help both the residents and their visitors.
The atmosphere is warm and welcoming.
There is more in the way of interaction and stimulation
for the residents than any other home I have visited and my friend says she is very happy.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for your comments. It is lovely for our staff to see just how much they are appreciated by friends and family.


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Review from Shirley H (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care at Briar Hill House is excellent.
My mum is well looked after, the staff love my mum and she has a good rapport with them.
My mum is difficult on a rare occasion due to her condition but the staff deal with it with compassion and professionally.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for these heartfelt comments. We are so happy that you entrust your Mum's care to us. Our staff love reading the recommendations that our residents, families and friends take the time to write; it really does inspire us all.


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Review from C K (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Briar Hill House for a short period of time, up to her death. The staff and management were very supportive of the family and during mum's stay, she was treated with the utmost of care and respect. Every effort was made to encourage mum to eat, drink and cater to her spiritual
and emotional needs.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for taking the time to write such lovely comments. It was our pleasure to care for your Mum.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Briar Hill House is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Briar Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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