Briar Hill House

51 Attlee Crescent, Rugeley WS15 1BP
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9.7 68 Reviews
  • Briar Hill House, Rugeley
Ranked Outstanding by the Care Quality Commission (CQC) in March 2019, MHA Briar Hill House has been a cornerstone of the Rugeley community for over 30 years, originally serving as a cottage hospital before becoming a well-respected care home. With 36 en-suite rooms providing nursing care, the home provides a warm, supportive environment focused on comfort and well-being.

The home boasts beautiful landscaped gardens and a secure courtyard, offering peaceful outdoor spaces with picturesque views for relaxation. The gardens offer a peaceful retreat, complete with a pagoda, water feature, and raised planting beds. Residents are encouraged to get involved in gardening, fostering a sense of purpose and enjoyment. The courtyard is ideal for outdoor activities and social gatherings, from barbecues to garden parties, bringing together residents, families, and staff.

Briar Hill House, rated Outstanding by the CQC, is known for its exceptional nursing, and palliative care services, delivered by a dedicated team with many staff members serving for over 15 years. The home offers specialised care, including tracheostomy therapy for residents with complex needs. Life at Briar Hill House is filled with engaging activities, from creative workshops like card-making and baking to lively music sessions and performances by visiting entertainers.

At Briar Hill House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for short stays or nursing care, the team at Briar Hill House are here to help.

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Care Provided by Briar Hill House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Hazeldine (Registered Manager)
  • Admission Criteria
    • All residents assessed before admission
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briar Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,603 – £1,674
    • Self-Funded Nursing Care £1,608 – £2,056
  • (these prices are only a guideline, please contact Briar Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Briar Hill House Reviews (68)

Total of 68, showing 41-60
9.7

Briar Hill House has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Briar Hill House has 68 reviews.

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Review from Richard D (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent only a short time here before her sad death. In that time I could not fault any aspect of the care, it was outstanding in every aspect.


In Mum's last two days I was there almost constantly. The respect and concern shown for me was also highly professional and greatly appreciated.


Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely comments. We appreciate you taking the time to provide such positive feedback and it is always heartening for our staff to see the impact they have on families and residents.


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Review from M D (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Briar Hill House was exceptional. My mother-in-law was only there for three weeks until she passed away. But the staff could not have been kinder, totally professional, empathetic and yet with wonderful humour. They made our last few weeks more bearable and could not have done more
for us or my mother-in-law. Simply a wonderful place perfect in every way. We only wish we had come there earlier. Thank you to all at Brier Hill from the bottom of our hearts. I simply could not recommend this more highly. The wonderful staff are its making.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for taking the time to write these lovely heartfelt comments; it is always so rewarding for our staff to see the impact they have on our families and residents.


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Review from Tina M (Sister-in-law of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our heartfelt and personal thanks to ALL the staff for the care, attention and support that they afforded our Brother- in- law, and to us and any other visitor to the home.


When visiting it was plain to see that the staff were devoted and committed to providing the highest

standard of care possible, often way beyond their job description or conditioned hours.


It was also plain to see that my Brother-in-law was as comfortable as he could possibly be, for which we are indebted to you for.


Without doubt or consideration, we would instantly recommend Briar Hill to any of our friends or relatives, because we have experienced the best care possible.
It is difficult to find the words to adequately express/communicate our deepest thanks to you ALL for caring for our Brother-in-law!


Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for sending us your lovely comments. It is always so nice for our staff to see what their hard work and dedication means to our residents, families and friends. We truly appreciate you taking the time to put pen to paper.


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Review from Sherree D (Widow Widower) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Briar Hill nursing home for four years and I would like to express my sincere thanks to all the staff for the care and support that was given to him and our family.


From the moment he was admitted we felt he had joined another family such was the welcome, warmth and generosity

that was shown, not only to him but to myself and family. Every single member of staff has shown and demonstrated outstanding care and devotion in their duties.


My husband was in a PVS. The standard of care and support he received was exemplary, never wavering or faltering, nothing was too much trouble, he was treated with compassion, dignity, thoughtfulness and extreme professionalism.


The staff continually performed well above and beyond that of their stipulated duties showing and demonstration exceptional attention to detail. I am sure no other care home could have delivered a better care package.


I have and will always recommend Briar Hill as the best home if anyone should need one.


Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.


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Review from M D (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has improved since coming to Briar Hill House.
He is eating well and seems very happy.
There is a friendly atmosphere and I seem very welcome when I visit my husband.
The food is excellent.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your thoughtful and kind words. We strive to ensure a welcoming and homely feel and our Chef will really appreciate the positive feedback regarding the food.


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Review from Brian T (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Brian Hill House in February 2015 following a stay in Hospital. Mom suffered from chronic obstructive pulmonary disease as well as the onset of dementia. She was admitted under the NHS continuing care programme and palliative care with a life expectancy of only up to 6 months.
After three years mom eventually passed away in March 2018. In those three years, mom received exceptional care which in my opinion and those close to her extended her life beyond expectancy. The care given which included excellent nursing skills, and care by attentive compassionate carers, a nutritious diet and excellent food, prepared on the premises by a team of quality cooks. A five star nursing home without doubt.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your wonderful comments about Briar Hill House. It is great to hear that you feel that your mother has received exceptional care which has extended her life expectancy. The team work very hard and will be delighted to hear about your lovely comments regarding excellent nursing skills, attentive compassionate carers and excellent food.


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Review from Kathy M (Daughter-in-law of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill is a warm, welcoming, friendly home where nothing is too much trouble. For nearly 6yrs they took great care of my mother-in-law who suffered from vascular dementia and Parkinsons. Over the years she deteriorated and was unable to communicate but the staff still involved her in well-organised
activities. I will always be grateful for the support they gave our family and how they always treated my mother-in-law with respect.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely comments about Briar Hill. It is great to hear how warm, welcoming and friendly the home has been for your mother-in-law. The team work very hard and will be delighted to hear that you find the care and support provided in Briar Hill excellent.


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Review from Brenda M (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first knew my mum needed to go into a care home I felt scared and frightened when mum went into Briar Hill House. I had no worries it was like going into a five-star hotel. My mum and us as a family were welcomed it was a second home. We always shared our Sunday lunch with her. I want to say
what a fab care home, staff and nursing staff are 100% loving and kind.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about the exceptional care that your mum has received in Briar Hill house. It’s fantastic to hear that the staff were 100% loving and kind. It’s always great for the team to hear how they are perceived and they will be delighted with your comments.


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Review from Graham J (Son of Resident) published on 25 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and care from staff. I have already recommended Briar Hill to friends who have a relative with complex needs. The care is inclusive for family and when we had any questions we were listened to and our concerns addressed. There were always trained staff on hand who were very approachable.
Activities were age appropriate, open to all but not forced on anyone who did not want to attend.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your complimentary review of the excellent care and support in Briar Hill. It’s great to hear that you have recommended our home to your friends. I am sure that the staff team will be delighted to hear such lovely comments.


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Review from Elwyn R J (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill is a model of what a good home should be. I recently moved my father from another home and have been very impressed with the care and attention he received. All staff have taken time to get to know him and engage him in conversation. They demonstrate a real interest in him which he is
very much appreciating. his medical needs are being very quickly addressed and sorting them out is obviously a high priority. Many of the staff are long serving and that is evident in the positive, happy atmosphere that pervades the home. The management of the home is excellent and the total focus on his physical and mental well-being is comforting and refreshing to experience. My father has become much more positive in his outlook. We can ask no more of a home.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely comments about the excellent care and support your father receives at Briar Hill. It is really great to hear that the staff have taken time to get to know your father and engage with him. I will be sure to pass your heart warming comments onto the staff team who will be delighted to receive them.


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Review from Laraine (Daughter of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has lived at Briar Hill for just over a week now. On arrival from her previous nursing home, she was quite poorly. Considering the staff had never met her before, they handled the situation with understanding, professionalism and compassion.
The high level of assessment in the first few
hours led to my mother having her needs met properly and being more comfortable straight away.
The whole staff have been so kind and caring to her. She has been able to do things she has been unable to do for many years, such as sitting with other residents to eat her meals and be able to sit and look at the television in the evenings. The environment is superb and the level of care outstanding. It feels like a home, not a Care Home. I am really happy that my mother is living there.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about the excellent level of understanding, professionalism and compassion that your Mother is receiving at Briar Hill, it is wonderful to hear that the team have been able to make such a positive impact on her quality of life in such a short time.


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Review from Tricia R (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Briar Hill House for end of life care and was only there for a few weeks before she passed away.
The care she received in his time was exemplary from the moment she arrived she was treated with complete consideration and dignity.
All of the staff were most thoughtful and helpful to
the family whenever we were there and we are truly grateful that mum was able to be looked after so considerably.
Thank goodness we found Briar Hill House.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for taking time to tell us about your Mum's end of life journey during what I’m sure is difficult time for you. The team will be really pleased to hear that we got it so right and that you all felt supported and treated with consideration and dignity.


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Review from Richard P (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend (we were college mates in 1960-63) since 2007 when he became a resident of Briar Hill. Always, I am made welcome and always the staff are friendly, courteous, caring with an optimistic and positive approach.


My pal is very content. He was a very active sports person

until his stroke. He has no close family in the UK and I am relieved to see him in such caring hands. I an convinced this home has been his salvation. If I were similarly incapacitated, I would wish to be here.

Reply from Anne Palmer, Home Manager at Briar Hill House

It is heartening to hear of your lasting and loyal friendship with your pal. What better accolade can there be for our team than if you were ever to become incapacitated you would want to come to Briar Hill. The staff team will be delighted with your comments, and we appreciate you taking the time to make them.


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Review from Michael R (Son of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a nursing home with these priorities?
Caring, friendly staff who have time for residents because they aren't overstretched; residents treated with dignity, medical needs met through on-site professionals; a clean, bright, stimulating environment which is safe and secure, a variety of activities
offered regularly and nourishing, good quality food
If these are your criteria then look at Briar Hill House in Rugeley.
My mother has lived there since September. Before this, we researched 20 care homes and Briar Hill House was top of our list. Luckily, a room became available and was offered to my mother. Now we continue to be impressed by the dedication of all the staff. Their willingness to ensure that my mother's needs are met is first class and she speaks well of everyone.
The decision to place a relative in a care home is stressful but we are relieved to have found Briar Hill House. We cannot recommend it highly enough - it sets the gold standard to which others should aspire.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your wonderful comments about the care and support your Mother receives at Briar Hill Care Home. The team will be delighted to hear that you and your Mother are so happy.


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Review from J E (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Briar Hill nursing home for 19 months now, following a severe stroke. The level of care she receives from all the staff is wonderful and they all work extremely hard for all residents. The cost of the care is not the cheapest around, however, after viewing other care
homes in the area, the cost is reflective in accommodation, care and facilities provided. The home also takes time to provide social activities on regular days throughout each month - all are welcome too. Myself, other members of our family and mums visitors are made to feel welcome and any of our occasional queries are answered satisfactorily.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely review of the care and support your Mum receives at Briar Hill Care Home. It is wonderful to hear that everyone feels so welcome and how the team are able to support you all. Thank you also for the excellent ratings you have given us.


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Review from Christopher H (Resident) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable here. I appreciate the welcome given to my visitors and the way they are looked after. We are treated as an individual and muy preferences are catered for - even providing little treats when I express a liking for something. I enjoy the entertainment we have from time to time.
I enjoy it a lot. I find all my food delicious and plentiful. I appreciate the events put on by the chaplain and the personal visits I get. I like it that I can express my Christian faith here. I like the visits by the music therapist. It is a very happy time. The arm-chair aerobics are good too.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for telling us about the care and support you receive at Briar Hill. It is great to hear that you have so much enjoyment from our activities and food and that the team make sure you have a little treat form time to time, they will be very happy to hear what you think of them.


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Review from Derek J (Son of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Briar Hill when mom had to be taken into residence was a very rewarding experience. So much press comment about homes makes one worry of where to entrust the care of a loved one. Very professional and caring initial assessment of mom whilst she was in hospital plus a visit to Briar Hill convinced
the family that we had found the right residence for mom.


Briar Hill is a very warm and welcoming place. Bright, clean and modern. The staff are very very very caring and helpful to both the residents and family members. I no longer have to worry about mom's environment. It is unfortunate that mom is too poorly to appreciate what Briar Hill is giving her. Thank you all for your care.


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Review from Rosemary L (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just returned from visiting my mother who has been a resident of Briar Hill House for almost a year now. I really cannot fault this establishment in terms of staff, accommodation and most importantly the care of my mother. Since she moved there; as a family, we have always been met with a professional,
caring and cheerful face. My mum is also very impressed with the accommodation, care and of course meals.
Social interaction is very important and each month a list of events is given to each resident and something is happening every day.
I would highly recommend this nursing home to anyone seeking accommodation in the Lichfield / Rugeley area.


How likely would you be to recommend Briar Hill House? Extremely Likely


Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your glowing review of the care and support your Mother receives at Briar Hill. It is lovely to hear that the team are getting it so right and that there is always plenty going on.


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Review from Catherine W (Daughter of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here from June 2013 and passed away in September 2016, the care she received was absolutely fantastic. She was very happy at Briar Hill, which was very comforting for the family knowing this, as the decision for us to let her go into full-time care was a difficult one. Our minds
were put at ease with the wonderful care she received from the day she went in, until the day she passed away. We will be forever grateful and would recommend Briar Hill to anyone looking for full-time care for a member of their family.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely comments about the care and support your Mother received at Briar Hill at what, I am sure, is a difficult time for you.
It is reassuring to hear that the team were able to give you comfort that you had made the right decision for your Mother, they will be very pleased to hear how fantastic you think they are.


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Review from Jean H (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visibly more comfortable after moving from her previous care home. All the staff were courteous and kind, nothing was too much trouble.

Reply from Anne Palmer, Home Manager at Briar Hill House

It is lovely to hear that your Mother was much more comfortable after moving to Briar Hill from her other home. I will be sure to pass on your comments to the team regarding how courteous and kind they are.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Briar Hill House is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Briar Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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