Briar Hill House

51 Attlee Crescent, Rugeley WS15 1BP
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9.7 68 Reviews
  • Briar Hill House, Rugeley
Ranked Outstanding by the Care Quality Commission (CQC) in March 2019, MHA Briar Hill House has been a cornerstone of the Rugeley community for over 30 years, originally serving as a cottage hospital before becoming a well-respected care home. With 36 en-suite rooms providing nursing care, the home provides a warm, supportive environment focused on comfort and well-being.

The home boasts beautiful landscaped gardens and a secure courtyard, offering peaceful outdoor spaces with picturesque views for relaxation. The gardens offer a peaceful retreat, complete with a pagoda, water feature, and raised planting beds. Residents are encouraged to get involved in gardening, fostering a sense of purpose and enjoyment. The courtyard is ideal for outdoor activities and social gatherings, from barbecues to garden parties, bringing together residents, families, and staff.

Briar Hill House, rated Outstanding by the CQC, is known for its exceptional nursing, and palliative care services, delivered by a dedicated team with many staff members serving for over 15 years. The home offers specialised care, including tracheostomy therapy for residents with complex needs. Life at Briar Hill House is filled with engaging activities, from creative workshops like card-making and baking to lively music sessions and performances by visiting entertainers.

At Briar Hill House, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for short stays or nursing care, the team at Briar Hill House are here to help.

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Care Provided by Briar Hill House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Hazeldine (Registered Manager)
  • Admission Criteria
    • All residents assessed before admission
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briar Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,603 – £1,674
    • Self-Funded Nursing Care £1,608 – £2,056
  • (these prices are only a guideline, please contact Briar Hill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Briar Hill House Reviews (68)

Total of 68, showing 61-68
9.7

Briar Hill House has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Briar Hill House has 68 reviews.

Overall Experience

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Date Published

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Review from Ian S (Son of Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short stay (3 weeks) at Briar Hill prior to her passing away. I can only say that the care she received from all the staff was exemplary. The staff are a very special team, what more can I say. Thank you.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely comments about the care and support your Mother received at Briar Hill. It is crucial that we “get it right” at all times but particularly in relation to end of life care. It is good to hear that the team were so exceptional. I will pass on your comments to them.


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Review from Adrian N (Son of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for many years, and throughout this time the standard of care he has received has been nothing short of excellent. Due to the complicated nature of his condition, many other care homes had been unable to accommodate him, but the staff at Briar Hill have managed to
look after him well and prevent his condition from deteriorating, in spite of challenging circumstances.

Reply from Anne Palmer, Home Manager at Briar Hill House

I am pleased to hear that our dedicated team have taken care of your Father so well during his time at Briar Hill care home, thank you for telling us about it and for rating us as excellent.


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Review from Sally W (Daughter of Resident) published on 19 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our association with Briar Hill House was brief - from our first telephone conversations with management through to the day my father passed away, we were completely at ease and knew we had made the right decision for my father to make his home there. The care was so professional but despite
being so ill he felt comfortable in his surroundings and settled very quickly. Throughout his stay the level of care was never compromised and extended to myself and my husband on our daily visit. This we drew comfort from and I never had any concerns about leaving my father throughout the night. He would often say, 'they are all so kind here.'
I would not hesitate in recommending Briar Hill House for its efficiency, care, professionalism, food, facilities - well just about everything.
It is one of the hardest things I have had to do in my life to find nursing care for my beloved Dad and a decision I hoped I would never have to make on his behalf. But we were truly lucky the day I made that first contact with Briar Hill House.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for your lovely review of the care and support your Dad received at Briar Hill. I appreciate how difficult it is to place a loved one into nursing care and I am so pleased that it was a positive experience for you and your Dad. It is always a privilege to be able to care for people and I will be sure to share your comments with the team at Briar Hill.


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Review from Jeanette W (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Briar Hill in April 2015 following a long stay in hospital. After 10 years of caring for her at home the decision that my mum would require 24 nursing care was made. It was a very difficult time but we could not have found anywhere better for her to be cared for. She settled in very quickly
and the wonderful care given to her by the team of Carers and nurses is second to none, they really are a most dedicated, caring and special group of people. To visit my mum, who has in more recent years been a very anxious lady and now see how relaxed she looks is lovely, the time I spend with my mum is now quality time without having to deal with lots of worries and concerns that troubled her whilst at home and in hospital. She is living in a very safe and secure environment. The home has an extremely happy and friendly atmosphere, there are lots of activities for residents to take part in should they feel up to them and this ranges from music, exercise and pet therapy to visits from musical entertainers, visits from various animals (miniature pony, birds of prey to name a couple). The pictures taken of residents at these visits with smiling faces just shows how they enjoy them. Meals are always varied and there is always a good choice for the residents. The whole team at Briar Hill from the management, nurses, Carers and all support staff are superb, so a very big thank you for all you do on a day to day basis, keep it up.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for taking time to review the care and support that your Mother is receiving at Briar Hill. I understand what a difficult decision it must have been to come into a care home and it is lovely that it has had such a positive outcome and that you can now enjoy your visits. I hope you all continue to enjoy the super activities that the team organise.


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Review from Shannon M (Niece of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briar Hill looked after my uncle very well and I'm very happy. The took good care of him. They are very good for caring about my uncle.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for taking the time to tell us about the care your Uncle received at Briar Hill, its great to hear.


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Review from Ann H (Niece of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came for a few months to Briar Hill and in that short time his care was next to none. The carers went far and beyond to us as relatives giving 100% care to my uncle and beyond. The home is definitely the best one for miles. If ever I need a home in the future this would be the one that I would
want to stay in. thanks from the bottom of my heart to Briar Hill staff and management for the care of my uncle, true professionals.

Reply from Anne Palmer, Home Manager at Briar Hill House

It is lovely to hear how well cared for your Uncle and you as family feel at Briar Hill, the staff will be delighted by your comments and I will be sure to pass them on.


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Review from Jane F (Daughter of Resident) published on 6 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad suffered from Vascular Dementia and came to Briarhill in July 2012. This was a desperate time for us but the staff at Briarhill were always comforting, caring and helped us with the transition that became a major part of our lives. Not only did they care for Dad but for us all as a family and we
became part of their family. Dad lost his battle this October and the treatment that he got at Briarhill was second to none and I could not thank them or praise them enough for their kindness, care and integrity. When choosing somewhere for your most loved ones to live you have to look around at the whole picture, the life they will have there and the care they will continue to receive when you can't be with them. Briarhill gave us everything we needed.

Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for taking the time to review the care that your Father received at Briar Hill. It is great to hear that we were able to bring some comfort to you at a very difficult time. I will be sure to pass your comments onto the staff team who I’m sure will find them very heartening and motivational.


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Review from John H (Son of Resident) published on 5 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several weeks deteriorating in NHS care it was decided to look for a nursing home closer to the family. A detailed tour of the very modern and immaculate building at Briar Hill Nursing home including kitchen, laundry and residents’ lounges as well as the available rooms, which were clean and overlooking
the gardens, convinced us this was a place the staff were proud of and that she would receive the best possible nursing care.


Since being admitted in June, the dedicated and professional staff have nursed her back to the person she was before being admitted to hospital, the love and affection they demonstrate every day to their residents can be clearly seen on any visit day or night.
More recently my mother celebrated her 100th birthday at Briar Hill House, the wonderful MHA staff catered for an afternoon tea party for 40 guests, providing the food, non-alcoholic wine and even a beautiful birthday cake. The cooperation and willingness of all the staff involved to ensure that the party went off well was well beyond ‘the extra mile’ and the family cannot thank them enough for their efforts.


Reply from Anne Palmer, Home Manager at Briar Hill House

Thank you for taking the time to review your Mother's care at Briar Hill. It is wonderful to hear that our nursing team have helped your Mother regain the health that she had lost and that you all enjoyed the celebrations for her 100th birthday party. I will be sure to share your lovely comments with the team and am sure they will be delighted to hear how caring and committed they are.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Briar Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Briar Hill House is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Briar Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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