£2592 per week,
Burton and Trent Courts operates an open-door policy where guests are welcome to visit at any time. However, should a meeting with the home manager or matron specifically be required, it may be best to make an appointment.
Free parking is available
Bridge, Burton and Trent Courts - Towerview Care has a Review Score of 7.3 (7.315) out of 10, based on 4 reviews in the last 2 years. Over all time Bridge, Burton and Trent Courts - Towerview Care has 4 reviews.
Review from Gus A (Daughter of Resident) published on 16 December 2024
Submitted via Website •
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Reply from Emily Crossley, Lead for Business Development, Wellbeing and Marketing at Bridge, Burton and Trent Courts - Towerview Care
Thank you so much for taking the time to leave this review. We are so lucky to have such supportive families like yourself.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from K F (Niece of Resident) published on 8 November 2024
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Reply from Emily Crossley, Lead For Business Development, Marketing and Wellbeing at Bridge, Burton and Trent Courts - Towerview Care
Thank you so much for taking the time to leave such a lovely review. We are so lucky to have such great supportive families like yourself.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Niece of Resident) published on 11 October 2024
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T M (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card •
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Reply from Emily Crossley, Lead of Business Development, Marketing and Wellbeing at Bridge, Burton and Trent Courts - Towerview Care
Thank you so much for taking the time to write such a lovely review. We are so lucky to have such supportive relatives. We have a new lead for well-being and look forward to sharing all of our exciting plans with you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 7.3 (7.315) out of 10 for Bridge, Burton and Trent Courts - Towerview Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.889 for Bridge, Burton and Trent Courts - Towerview Care is calculated as follows: ( (14 Excellents x 5) + (14 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 45 Ratings = 3.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.426 Points relating to the number of positive Reviews for Bridge, Burton and Trent Courts - Towerview Care is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 3 Positive Reviews ÷ 17 = 0.176
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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