Charlotte James Care Home

Oakhurst, Shobnall Road, Burton-on-Trent DE14 2BB
Submit a Review
9.0 7 Reviews
  • Charlotte James Care Home, Burton-on-Trent
Charlotte James is situated in Burton upon Trent. The surrounding areas are lovely Shobnall woods, with lovely gardens and courtyards for all to enjoy.

The forms of care that Charlotte James provide are:

Residential Care
Nursing Care
Dementia Care
Respite Care

Here at Charlotte James providing a home from home environment and care for the residents is of upmost importance.

Charlotte James offer a range of in-house services for the residents:

· Laundry / Ironing
· Chiropodist every 6-8 weeks
· Hairdresser every Tuesday
· Opticians yearly and on request
· Phone Point in own room/Mobile
· Television point in own room
· Gardens / courtyards for residents to enjoy.

Charlotte James had a CQC inspection in January 2023 and were rated 'Good' in all areas.

Show Charlotte James Care Home on the Map

Care Provided by Charlotte James Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • HAS Complete Care LTD
  • Person in charge
  • Jess Piper (Care Manager)
  • Admission Criteria
    • All
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1985
    • Number of floors: 2

Funding & Fees Guide for Charlotte James Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Here at Charlotte James, we pride ourselves in providing a home from home environment and care for our residents like they are our own family. We offer a range of inhouse services to ensure all their needs are being met.


    · Laundry / Ironing
    · Chiropodist every 6-8 weeks
    · Hairdresser every Tuesday
    · Opticians yearly and on request
    · Pet visits by arrangement
    · Phone Point in own room/Mobile
    · Television point in own room
    · Gardens / courtyards for residents to enjoy.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are anytime.


  • Parking

  • Large car park avaliable


Charlotte James Care Home Reviews (7)

9.0

Charlotte James Care Home has a Review Score of 9.0 (9.046) out of 10, based on 4 reviews in the last 2 years. Over all time Charlotte James Care Home has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
3
4
4
3

Review from Chris. G (Husband of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After four years of declining health my wife spent her last four months at the Charlotte James wher she received wonderful and compassionate care. I would recommendthis home to anyone seeking a place for loved one

Reply from Jess Piper, Manager at Charlotte James Care Home

Thank you for your kind and lovely words. We really appreciate your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet J (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. My mom entered the home for palliative care, only four years later and aged 94, she is still with us. This is only because of the dedication and care of the wonderful staff. They are more than carers as far as my sister and I are concerned, they are friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, unfortunately, had to move in to nursing due to a nasty fall. She was made so welcome, nothing was too much trouble. All of the team are so friendly and helpful. I know mum is well looked after and I can relax a little as I am always contacted if there is any issues. Keep up the good work to manager
and team.

Reply from Jess Piper, Manager at Charlotte James Care Home

Thank you for the lovely review we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter-in-law of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very traumatic stressful time dealing with our father who needed a care home following a stay in hospital and a dementia diagnosis, we agreed on Charlotte James. I can honestly say that the dignity lead care, commitment, person-centered approach, and kindness of all the staff involved are amazing.
I have 40 years experience of in care and CQC management and I knew what to look for when choosing a care home back in Oct 23. We are now in July 24 and everything about the home ..care, staff, food, the activities has not disappointed me. Also, our father settled well and constantly tells us he is happy. So this makes us happy.

Reply from Jess Piper, Manager at Charlotte James Care Home

Thank you for the lovely review, really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine O (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffers with vascular dementia, went into the Charlotte James Care Home in early September. We were concerned it would take him a while to settle in but the staff have done a tremendous job and there have been no issues. He's a lot happier there compared to the previous residential home
he was in. The activities and entertainment are of a high standard and the atmosphere of the place is very pleasant and inviting. The manager is very friendly and approachable and you will see her throughout the home making sure the residents are comfortable. They are a good team at Charlotte James and this is reflected in the standard of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonia B (Wife of Resident) published on 25 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Charlotte James now for almost a year. From December 26, 2019. As a wife and carer, I would give a big thumbs up. They have dealt with all my husband's needs and more. The home has a homely feel, carers are so caring and they have dealt very well with the recent covid pandemic.
My husband has complex needs. The nursing staff have from day one have professionally managed very well, I would give this home a top rating. All staff are brilliant with cleaning, also maintained well throughout - keeping residents happy in their home. Not forgetting the kitchen staff; home-cooked meals are amazing, thank you. The manager and all the rest of the staff are brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dale W (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely reluctant for my mother to enter a care/nursing home, however, for health and safety reasons my mother was no longer able to live in her own home.
My fears were soon replaced by the overwhelming homely atmosphere within the establishment. My mother soon settled in her own room and is quite
content. Due to the wonderful medical attention received, the staff have achieved what a hospital could not, we the family are extremely grateful.
The management and staff are so attentive and dedicated, kindness, dignity and patience are in abundance. Charlotte James Care Home has everything a resident needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.046)

Overview of Review Score

The Review Score of 9.0 (9.046) out of 10 for Charlotte James Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Charlotte James Care Home is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.089 Points relating to the number of positive Reviews for Charlotte James Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Charlotte James Care Home

What types of Care is Charlotte James Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlotte James Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Charlotte James Care Home have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Charlotte James Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlotte James Care Home to the centre of Burton-on-Trent?

0.5 mile(s) as the crow flies, distance by road may be significantly further.