Chaseview Care Home

Water Street, Chase Terrace, Burntwood WS7 1AW
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9.8 95 Reviews
  • Chaseview Care Home, Burntwood
Chaseview Care Home, situated just outside the town of Burntwood, four miles west of Lichfield in Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Recently refurbished, Chaseview offers residents the choice of three sitting rooms and three dining areas, all specially furnished to provide a homely and comfortable environment. Bedrooms are well presented and offer residents a safe and private space to call their own. To help them to settle in, residents are encouraged to bring along their own things to personalise their bedrooms.

Across the home, each and every member of the professional care team is on hand to support residents, from the settling in process to when they've well and truly found their stride in the Chaseview lifestyle, they go above and beyond to ensure residents are happy, engaged and comfortable.

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Care Provided by Chaseview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Khadoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Chaseview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,015
    • Self-Funded Residential Dementia Care from £1,065
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,117
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Dementia Care from £1,320
  • (these prices are only a guideline, please contact Chaseview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chaseview Care Home Reviews (95)

Total of 95, showing 21-40
9.8

Chaseview Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years. Over all time Chaseview Care Home has 95 reviews.

Overall Experience

  • 67
  • 22
  • 3
  • 2
  • 1

Date Published

95
3
6
15
80

Review from William H (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mom passed away in July 2022. The care my mom received from all the staff was excellent. She was looked after very well over the time she was in the home.
I would certainly recommend the home to any family.

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Review from Jeanette C (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mother passed away, peacefully on July 21st in Chaseview Care Home. The staff were very kind and considerate towards the family and allowed the family to be with her, day and night, until the end. My mother's three years in Chaseview could not have been bettered anywhere else. We appreciate
everything they did for her, helping to get her to reach the age of 101.

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Review from J T (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is a new resident but she's been made to feel very welcome. I've visited often and everyone is very helpful as this is a new experience for us all but everyone has helped us adapt.
Thank you all.

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Review from C R (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care facility. Great family atmosphere.

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Review from J W (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are polite and friendly. Any problems the staff try to resolve it.

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Review from Diane B (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I came up against management who were difficult to work with and whose views on sedating mom differed from my own. I was excluded from assessments despite asking to be present and being my mom's attorney. It was a constant battle to get the best care for mom. She died as a result of a fall in the home.
She had been there for over four years. I have yet to receive a single message of sympathy from the manager which speaks volumes.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chaseview Care Home

Thank you for your review and may we offer our sincere condolences at this sad time. I am sorry that you felt you did not have a good experience with the Home Manager of the home. At HC-One, our purpose as The Kind Care Company, is to ensure that we work in partnership with all Resident's loved ones and aim to ensure that communication and discussion are held frequently so a holistic approach is achieved to ensure our residents can live their best lives. We would be happy to review the circumstances you have mentioned within your review and will reach out to you in the coming week.


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Review from M F (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only positive feelings in relation to the home. This relates to the staff and the facilities available to my mother.
My mom has only been at the home for three months and has settled in well. The staff are all very kind and helpful to me and my mom. Coved has meant that all have had to adapt
quickly to change and that has happened very well.

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Review from Anne B (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all have issues from time to time but I know my mother is being looked after well.
I cannot fault the nurses and care staff as they keep me informed of any problems. I feel they are all extremely hard-working. My mother's room is always very clean and also the surrounding areas.
My mother has one
issue that she needs to use the toilet more often as the staff are so busy they can't do this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chaseview Care Home

Thank you Anne for your kind words. I am pleased that you feel your mother is being looked after well at Chaseview Care Home. Thank you for the recognition of the team for working extremely hard. We have shared your review with the home manager who would be happy to meet with you to address the issue you have raised with a view to resolve this. I hope that you find this acceptable at this stage. Once again, many thanks for your kind words and acknowledgement of our colleagues' hard work at Chaseview Care Home.


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Review from Grant M (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Chaseview Care Home in November 2018 and passed away there in December 2021.
During the time she stayed at Chaseview she was looked after by an amazing group of staff who shared her genuine warmth and care.
She was treated with dignity and respect.

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Review from Audrey P (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I, as a wife of a resident, speak for myself and the whole family, how well we have been treated by the staff during my husband's stay at your wonderful Chaseview Care Home. I would recommend to anyone the wonderful treatment they would have there.

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Review from Janette S (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good at informing on health of Mom. Always helpful and pleasant staff.

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Review from Louise C (Daughter of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave an updated review on Chaseview especially in view of the restricted visiting during the past 18 months due to Covid restrictions. Mom has been there for over three and a half years now and the care and love she has received by the lovely staff has been second to none. Things have
been obviously very difficult over the past 18 months but mom has been looked after extremely well and is always clean and comfortable when I go to visit. What has been a very difficult time for all residents and families has, in my opinion, been made so much easier because we trusted the home and knew they would look after mom. Mom's room is always kept clean and welcoming by the wonderful cleaning staff at the home. Every member of the team show her lots of love and care and that means the world to us as a family.
We are so glad that we chose this nursing home for mom and would highly recommend it to anybody that is making the difficult decision to place their loved one into care.

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Review from Tracey H (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Dad's care and are looking forward to getting to know every and everything about Chaseview Care Home.

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Review from David A (Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being at Chaseview and hope I don't have to move. Food is lovely and the staff are very helpful.

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Review from Sue W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service of the care home brilliant. The staff are great and polite. My mom seems happy most of the time.

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Review from Jason H (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The staff are very friendly and most helpful. My mother seems to be being looked after very well and always seems clean and presentable. Very nice care home with great staff.

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Review from G S (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate and dignified end of life care provided for our mother. Chaseview contacted us at a critical time and facilitated our goodbyes. Thank you so much.

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Review from I S (Husband of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been able to visit my wife on 3 occasions and on each visit I found the staff very professional, helpful and friendly. My wife is also of the same opinion and says how nice, friendly and caring everyone is. They treat her with dignity and respect.

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Review from Elizabeth M (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for supporting and caring for my beloved dad in the last years of his life. Already I miss the interaction with you as well of course as my dad. He is at peace now. I cannot remember all the names of those I met when I was able to visit, seems like moons ago since COVID appeared. There
are some staff whose names stand out for me and I can see them in my mind's eye. Best wishes to all staff at Chaseview.

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Review from M G (Son of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant can't fault the care Chaseview provide. Five years my dad been here can't find one single fault. All staff's approachable, friendly, nothing too much trouble.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Chaseview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Chaseview Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chaseview Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Jenny

Jenny Khadoo

Job Title: Home Manager

Introducing Jenny Khadoo
Home Manager at Chaseview, Burntwood


What does ‘kindness’ mean to you?


“For me, it’s seeing and treating each person as an individual and delivering personalised care with respect and compassion.”


As a Registered Nurse, Jenny has gained over thirty years’ experience in the care sector, providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest quality of care for every Resident at Chaseview.


Having worked at Chaseview previously, Jenny joined as Home Manager because closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at Chaseview.


When asked what she enjoys most about her role, Jenny remarked:


“I enjoy everything about my role, but mostly spending time with Residents and ensuring the home is continuously improving.”


In her spare time, Jenny loves to spend quality time with her loved ones on days out or holidays together, she also adores her beautiful grandchildren.


If you would like to find out more information about Chaseview, Jenny has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.