Chaseview Care Home

Water Street, Chase Terrace, Burntwood WS7 1AW
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9.8 95 Reviews
  • Chaseview Care Home, Burntwood
Chaseview Care Home, situated just outside the town of Burntwood, four miles west of Lichfield in Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Recently refurbished, Chaseview offers residents the choice of three sitting rooms and three dining areas, all specially furnished to provide a homely and comfortable environment. Bedrooms are well presented and offer residents a safe and private space to call their own. To help them to settle in, residents are encouraged to bring along their own things to personalise their bedrooms.

Across the home, each and every member of the professional care team is on hand to support residents, from the settling in process to when they've well and truly found their stride in the Chaseview lifestyle, they go above and beyond to ensure residents are happy, engaged and comfortable.

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Care Provided by Chaseview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Khadoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Chaseview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,015
    • Self-Funded Residential Dementia Care from £1,065
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,117
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Dementia Care from £1,320
  • (these prices are only a guideline, please contact Chaseview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chaseview Care Home Reviews (95)

Total of 95, showing 41-60
9.8

Chaseview Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years. Over all time Chaseview Care Home has 95 reviews.

Overall Experience

  • 67
  • 22
  • 3
  • 2
  • 1

Date Published

95
3
6
15
80

Review from G C (Son of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care my father received here at Chaseview. The staff are so caring and kind from the manager to carers and housekeeping all were wonderful. All our family were treated with the utmost respect as visiting dad was hard during Covid-19 although the home was Covid-19 free visiting and rightly
so was strict. But thank you Chaseview for looking after our father so well you are truly angels.

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Review from S S (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not thank Chaseview enough for the care they gave to my dad. Whenever I rang the home up to speak to him they were always friendly and would take time to answer any questions. Dad always looked clean and happy and when he was end of life care they couldn't do enough for him. Such a lovely home.

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Review from V C (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad came into Chaseview he as on the residential floor he settled in so quickly and was really happy. I cannot fault the staff when dad became poorly, they were so supportive when dad came back from hospital he had nursing care. The staff at Chaseview did all they could to make dad really comfortable.
Such a lovely home and the staff couldn't do enough for the family when dad passed away.

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Review from J M (Cousin of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these difficult times, it is understandable anyone being cautious about placing a loved one in a care home. My experience of this home is that they have excellent infection controls in place. I would not hesitate in placing a loved one here or indeed being here myself if I needed residential care.

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Review from Julie H (Ex Family Member) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When the manager tells you, Gran is fine during lockdown; you all get told she's not eating a lot but is fine, then when the nurse says 'You can lead a horse to water, but can't make it drink', then when you are never once told about having video consultations with a doctor, then not until you call
to ask for a video chat with Gran, that you are told to prepare yourself as she is seriously ill, then when told the same day by the manager she is fine, when all along she was far from fine and lay in bed dying. When the manager refuses to answer why you were lied to if they care for your relative. Please stay clear of Chase View.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Chaseview Care Home

We are sorry to hear about your experience, and we apologise for the shortcomings in our communication. We regularly kept in touch with the three registered next of kin for your Gran, including numerous calls, arranged visits and updates. During this challenging time, we relied on those next of kins to disseminate information about your Gran’s health and care arrangements to other members of the family, including yourself. Relatives can always call the home for an update at any time, however, we are sorry you feel that we could have done more to directly update you over recent weeks. We would like to assure you that we believe your Gran received the best care at our home.


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Review from T C (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank you all enough for looking after our dad and making his final months as comfortable as possible. We all know you had a soft spot for him and his infectious smile. You all have a heart of gold, the dignity and love you gave him was absolutely brilliant, your professionalism and dedicated
care were very well shown.

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Review from D P (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really tough time for relatives who have loved ones in any care facility and I would like to take this opportunity to commend Chaseview Residents Section on their pro-active approach to current events during lock-down. Management and staff are really good and appear to have all required procedures
in place. I communicate with the home on a daily basis to check on my mom and they are always positive and honest with their responses to my questions. Thank you, everyone, so far so good. Whatever you are doing keep on doing it and with good solid practices and procedures and everyone pulling together we will hopefully come through to the other side and be able to see our loved ones and yourselves again very soon.

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Review from T R (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom recently came into Chaseview from living at home and being totally independent. Mom has been very ill and I wasn't sure how she'd cope. I have found that the home is excellent, the care is of a very high standard, all the staff are welcoming and friendly, and they treat my mom with dignity and
respect. Mom's appetite has greatly improved as the food is home cooked and of a very high standard. I go home at night knowing my mom is safe. The home never smells of urine either!

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Review from J P (Relative of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's grandmother is really well cared for and always looks comfortable. She tells us the carers are lovely and the food is nice. She is settling in really nicely. We can come and visit or call whenever we want to.
Thank you Chaseview.

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Review from S D (Husband of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff very helpful and caring, always help you to solve any problems you have. The staff are always pleasant and seem to spend a lot of time talking to residents.

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Review from R J (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standard of care remains consistent. Mother's needs attended to. Staff extremely caring and helpful both young and older.

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Review from C B (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are so kind and caring to all residents and involve everyone in activities. The staff treat everyone as an individual and make time to get to know them and their family. I couldn't wish for a better place for my mother to live she is a very happy lady at last.

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Review from Helen E (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last weekend some of my relatives who haven't been for some time, visited Chaseview. They were so impressed at the overall standard of care. Every member of staff greeted them. My mom looked well cared for and happy. No unpleasant smells and no dirty cups littering the place. Well done staff at Chaseview.
I know how hard you work. Thank you.

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Review from Kelvin M (Son-in-law of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident for 4 years but has recently passed away. During the early years, we felt that the home was taking two steps forward and one back. Once management stabilised there was a measurable improvement in all areas. We were happy with the care and attention being given. During
the days before, and on moms passing, the care, attention and passion paid was 2nd to none, to both, mom and the family. With all confidence the family would fully recommend the home to anyone in a similar position to ours.

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Review from Yvonne C (Niece of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find, when visiting, that my aunty us happy and seems contented living here.

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Review from C M (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residential part which my mother was a resident was clean. Staff were smart, polite, helpful and caring. All my mom's needs were attended to. She was given regular drinks and snacks. Regular activities were arranged for all. Communication between staff and residents was good. I felt assured my mother
was well looked after.

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Review from A C (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Chaseview Nursing Home for 2 and a half years before she passed away. She was cared for well and shown kindness from all the staff. The staff were very professional and always listened to any concerns I may have had.

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Review from S D (Niece of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in this home for about 6 years, in all that time he has always had the best of care. He was always clean and presentable and his room was equally always clean. The staff have been excellent to him and did all they could for him even when he was grumpy. The nursing care was excellent.
High praise to the from me and the family.

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Review from Janet T (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all care provided to mom. From all members of staff.

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Review from Denise B (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been here for about 2 months and I have found the staff all from management to domestic very friendly and helpful. The home is very clean and lots of activities for the ladies and gentlemen to do if they wish. My mom has done more activities since being in Chaseview

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Chaseview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Chaseview Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chaseview Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jenny

Jenny Khadoo

Job Title: Home Manager

Introducing Jenny Khadoo
Home Manager at Chaseview, Burntwood


What does ‘kindness’ mean to you?


“For me, it’s seeing and treating each person as an individual and delivering personalised care with respect and compassion.”


As a Registered Nurse, Jenny has gained over thirty years’ experience in the care sector, providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest quality of care for every Resident at Chaseview.


Having worked at Chaseview previously, Jenny joined as Home Manager because closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at Chaseview.


When asked what she enjoys most about her role, Jenny remarked:


“I enjoy everything about my role, but mostly spending time with Residents and ensuring the home is continuously improving.”


In her spare time, Jenny loves to spend quality time with her loved ones on days out or holidays together, she also adores her beautiful grandchildren.


If you would like to find out more information about Chaseview, Jenny has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.