Chaseview Care Home

Water Street, Chase Terrace, Burntwood WS7 1AW
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9.8 95 Reviews
  • Chaseview Care Home, Burntwood
Chaseview Care Home, situated just outside the town of Burntwood, four miles west of Lichfield in Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Recently refurbished, Chaseview offers residents the choice of three sitting rooms and three dining areas, all specially furnished to provide a homely and comfortable environment. Bedrooms are well presented and offer residents a safe and private space to call their own. To help them to settle in, residents are encouraged to bring along their own things to personalise their bedrooms.

Across the home, each and every member of the professional care team is on hand to support residents, from the settling in process to when they've well and truly found their stride in the Chaseview lifestyle, they go above and beyond to ensure residents are happy, engaged and comfortable.

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Care Provided by Chaseview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Khadoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Chaseview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,015
    • Self-Funded Residential Dementia Care from £1,065
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,117
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Dementia Care from £1,320
  • (these prices are only a guideline, please contact Chaseview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chaseview Care Home Reviews (95)

Total of 95, showing 61-80
9.8

Chaseview Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years. Over all time Chaseview Care Home has 95 reviews.

Overall Experience

  • 67
  • 22
  • 3
  • 2
  • 1

Date Published

95
3
6
15
80

Review from C C (Granddaughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff (carers, cleaners, nurses and laundry staff) for the wonderful care they have given my nan. The personal level of care and kindness, that has extended to out of hours visits and gifts, has been so much appreciated and has bought tears to my eyes on many occasions.
You
truly are dedicated and my nan (and all your residents) must appreciate you so much.
You are doing such an amazing and important job.
Thank you so much.

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Review from Dephine W (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had the best possible care that could be given. There wasn't one carer that dad didn't like. A lovely friendly staff.
The nurses did all they could to make his last days at the home pain-free and comfortable. The cleaners not only cleaned his room but became his buddies. I can only say that
I'm so glad dad spent his last days there.

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Review from H B (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 88 year old Mom arrived at Chaseview just over a week ago after spending 4 weeks recovering from hip surgery in hospital. We wanted to be on hand to greet Mom into her new home knowing how disorienting and confusing this can be. We needn't have worried from the get-go Mom was met by a member of staff,
warmly greeted and as we made our way to Mom's room on the first-floor meeting carers who warmly greeted Mom as if they'd know her for ages. Small things that mean so much. We'd previously been to Moms room to deposit her clothes and nicknacks making her room homely and after being shown around and having a coffee it was time for dinner. We left Mom in the dining room and came home happy in the knowledge that Mom was being expertly looked after. My heartfelt thanks to management, staff and carers who have made Mom's move a happy one. During the week I visited Mom and I can see genuine improvements in Mom's condition and general well-being. Thursday she had her hair permed, saw the chiropodist and saw her new doctor.

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Review from G B H (Husband of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are mostly excellent.

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Review from Carol W (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home, they look after my dad really well. He has settled in nice and is very good cannot fault them at all.

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Review from J E B (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Chaseview Care Home 3 years ago he has settled well and very well cared for. I could not wish for better care. The staff are very friendly and supportive I would recommend Chaseview very highly.

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Review from Kate M (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care the home have provided for our 94-year-old mother. Carers are kind and considerate and always try to meet her needs. She is kept clean and well hydrated and given plenty of food during the day. We have seen a vast improvement in both her physical and mental
well being since she has been here. Staff work extremely hard and are dedicated to the residents.

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Review from C R (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Chase View Care JHome in January 2018. As an only child and as mum had lived with hubby and I for 8 years and she had my undivided attention I was reluctant to place mum in care, but her needs became too much for me, so I looked at Chase View and was very impressed to the quality of care
from all the staff. I felt sure that mum would receive the care and respect that a 92-year-old she deserved. My mind was at ease and reassured, and 8 months later I am delighted to say I made the right choice.

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Review from J H (Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very good but not enough of them and I think residents who are at end of life should be checked on more than they are, but because of staff shortage, this isn't the case which isn't very good for people who have very little time left.
As for the manager never seen her at all not
very good public relations for new residents, time for a change I think.

Reply from Clare Sheehan, Careline Advisor at Chaseview Care Home

Thank you for your comments regarding our staff being very good and our overall standard being excellent, the Home Manager strives to ensure that the Home is run to high standards. Regarding the shortage of staff, I would like to assure you that the Nursing Unit is adequately staffed and our current staffing grid reflects this. Occasionally there are times when staff are unexpectedly absent, when this happens the Home Manager will do her utmost to cover this so that this does not impact on our Residents. The Home Manager operates an open door policy, so should you have any concerns, questions or comments please feel free to call in when you next visit the Home.


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Review from Joyce H (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your friend is very happy and content here.
No complaints.

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Review from Pamela P (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints!

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Review from Morris R (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience mum is well looked after, the staff are attentive, approachable and friendly. We haven't had any issues with bed sores and considering mum has been here since 2010 I think it's marvellous and a tribute to the care that she's getting. It's generally tidy around the home both public and
private spaces.

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Review from Carla T (Granddaughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been living at Chase View for a few months now and is happy and settled, she loves the staff and enjoys the activity's provided. She is eating much better now due to the great choice of food, her bedroom is lovely and always looks clean and well kept thank you to all the staff for your time
and effort.

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Review from Ronald T (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law spent three years in the home and later months in full-time nursing.
The care and attention of all of the staff enabled us to go away on holiday knowing that she was safe and looked after.

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Review from William H (Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Could do with a better bell system, a faster response if possible.
I am lucky in the fact that I don't need much assistance in regards to a lot of help.
The staff are very helpful.

Reply from Clare Sheehan, Care Advisor at Chaseview Care Home

Thank you for your kind feedback regarding the staff at the Home. We have discussed the call bells recently and I understand that you are happy that the calls are being answered in a timely manner and happy with the care overall.


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Review from Judith O (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Chaseview for respite. He was very anxious, as we were also anxious about leaving him, however, all fears were allayed and we had a lovely holiday and my dad also enjoyed it when he settled in. Thanks to an excellent lot of staff.

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Review from Elizabeth M (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for one month and so far we are very pleased with the service. Contact with members of staff has been positive and helpful. We feel fully informed of mothers condition. Staff have reacted promptly to changes in her health, and have responded to her needs and preferences.
We feel care has been shown to visitors and the visiting experience has been good.

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Review from Anne-Marie J (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-run home, plenty of activities to interest residents.


Good food, very caring staff who keep residents as the first priority.


Relatives participate in monthly meetings with senior staff.


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Review from Tracey G (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had reservations placing Mom into a home but it's been the best move for all. She has company and I have peace of mind that she is safe and cared for.


Chase View has a warm and friendly atmosphere, the rooms are comfy and clean and food is good. The best thing about Chase View is the staff, they

are always cheerful, caring and friendly to both residents and visitors. They seem to go the extra mile even when time is short. Good entertainment is provided for the residents, giving them mind stimulation. Fab.

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Review from Leonard G (Husband of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Chaseview Care Home four and a half years this December.
Everything about the place is top class.
I should know, I visit every day.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Chaseview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Chaseview Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chaseview Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jenny

Jenny Khadoo

Job Title: Home Manager

Introducing Jenny Khadoo
Home Manager at Chaseview, Burntwood


What does ‘kindness’ mean to you?


“For me, it’s seeing and treating each person as an individual and delivering personalised care with respect and compassion.”


As a Registered Nurse, Jenny has gained over thirty years’ experience in the care sector, providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest quality of care for every Resident at Chaseview.


Having worked at Chaseview previously, Jenny joined as Home Manager because closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at Chaseview.


When asked what she enjoys most about her role, Jenny remarked:


“I enjoy everything about my role, but mostly spending time with Residents and ensuring the home is continuously improving.”


In her spare time, Jenny loves to spend quality time with her loved ones on days out or holidays together, she also adores her beautiful grandchildren.


If you would like to find out more information about Chaseview, Jenny has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.