Chaseview Care Home

Water Street, Chase Terrace, Burntwood WS7 1AW
Submit a Review
9.8 95 Reviews
  • Chaseview Care Home, Burntwood
Chaseview Care Home, situated just outside the town of Burntwood, four miles west of Lichfield in Staffordshire, supports older people to lead their best lives with personalised nursing and residential dementia care.

Recently refurbished, Chaseview offers residents the choice of three sitting rooms and three dining areas, all specially furnished to provide a homely and comfortable environment. Bedrooms are well presented and offer residents a safe and private space to call their own. To help them to settle in, residents are encouraged to bring along their own things to personalise their bedrooms.

Across the home, each and every member of the professional care team is on hand to support residents, from the settling in process to when they've well and truly found their stride in the Chaseview lifestyle, they go above and beyond to ensure residents are happy, engaged and comfortable.

Show Chaseview Care Home on the Map

Care Provided by Chaseview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Khadoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Chaseview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,015
    • Self-Funded Residential Dementia Care from £1,065
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,117
    • RESPITE Self-Funded Residential Dementia Care from £1,172
    • RESPITE Self-Funded Nursing Dementia Care from £1,320
  • (these prices are only a guideline, please contact Chaseview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chaseview Care Home Reviews (95)

Total of 95, showing 81-95
9.8

Chaseview Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years. Over all time Chaseview Care Home has 95 reviews.

Overall Experience

  • 67
  • 22
  • 3
  • 2
  • 1

Date Published

95
3
6
15
80

Review from Susan W (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in October 2017. We have found all of the staff polite and obliging. Mum's room is kept clean and tidy as is she. There is a good variety of food throughout the day. There is a good variety of entertainment for residents who wish to partake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Granddaughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nan recently became a resident and all of the carers are very kind and caring. Staff are informative and always available to answer questions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Friend of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt welcome when I came to visit. The staff are very friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine H (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This home was beautiful when my mum was admitted in 2013 but over the years has gone downhill due to staff shortages. Then when put in the hands of CQC it picked up but now that the home is full to capacity (Nursing Part) we are back where we started. Also, would it be possible to sterilize the beakers
as they are filthy?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Son of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems to me that when the home is full to capacity with residents the caring staff do not have enough time to care for the residents properly. So it seems that a lot of residents spend a lot of time in bed because to me it seems they require less care when they're in bed.
That's why we visit as
much as possible to keep an eye.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the care home for nearly four years now. the home is very friendly and the staff always pleasant and helpful. They always talk to Mam when they see her, encouraging her to respond.
Mam is well cared for and is kept clean and tidy. She enjoys having her hair done every week at the on
site hairdresser who again is very friendly.
As Mam has deteriorated with Alzheimer's, her care needs have changed but the carers response has been excellent and I feel sure that they will continue to help her with her daily needs as the weeks go by.
The home itself is always clean and very pleasant with many areas for families to meet up and have a coffee. The dining area is very pleasant and the food always smells tempting. Overall I am very pleased and happy with the care my mam receives
All rooms are excellent apart from Mam's bedroom which has needed decorating for four years.

Reply from HC-One, Careline Team at Chaseview Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very happy that you are pleased with the care we provide, thank you for your nice comments which will be passed on to the team.
With regards to decorating your Mams room, the Home Manager has looked into this and it will undertaken as soon possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia G (Friend of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall, but sometimes lack of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering we have no official manager at present, the staff are still performing well and very much engaging in our mum and the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gina W (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was recommended to use Chaseview Care Home by friends who had a relative there. Mom was at Chaseview Care Home for 18 months before having a fall and needed nursing care that went above what Chaseview Care Home could offer. Lovely place, dedicated and hard working genuine staff. Can't ask for any more
than that. Thank you to all for making it a 'home from home'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Friend of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and caring home. Very friendly. Resident always seem happy, well cared for. Staff are lovely and friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana B (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very very good care and attention provided by all care staff at all levels. I am very pleased with the way my Mum has been/is looked after since admission.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene F (Daughter-in-law of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have chosen a better nursing home for Mum. She was only here for a short while but was treated with dignity and respect by all staff. Very welcoming and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noreen T (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and nice smelling - staff always willing to listen. Care is excellent - if anything is asked of them usually done very quickly. Our relatives needs are met. Pleasant atmosphere welcome and homely. Good food, laundry service good. Activities could benefit from two people as one (excellent
person) cannot be both upstairs and downstairs at once

Reply from HC-One, Careline Team at Chaseview Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We endeavor to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences.
We are currently advertising for an Activities Co-Ordinator .
Thank you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard A (Son of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am certain that my dad will be contented at Chaseview. The staff make every effort to make family welcome and help him to settle. This seems to come naturally to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Friend of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean, caring, friendly home. Probably the best we have ever visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Chaseview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Chaseview Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chaseview Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jenny

Jenny Khadoo

Job Title: Home Manager

Introducing Jenny Khadoo
Home Manager at Chaseview, Burntwood


What does ‘kindness’ mean to you?


“For me, it’s seeing and treating each person as an individual and delivering personalised care with respect and compassion.”


As a Registered Nurse, Jenny has gained over thirty years’ experience in the care sector, providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest quality of care for every Resident at Chaseview.


Having worked at Chaseview previously, Jenny joined as Home Manager because closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at Chaseview.


When asked what she enjoys most about her role, Jenny remarked:


“I enjoy everything about my role, but mostly spending time with Residents and ensuring the home is continuously improving.”


In her spare time, Jenny loves to spend quality time with her loved ones on days out or holidays together, she also adores her beautiful grandchildren.


If you would like to find out more information about Chaseview, Jenny has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.