Conifers Nursing Home

16-18 Johns Lane, Great Wyrley, Walsall WS6 6BY
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9.5 47 Reviews
  • Conifers Nursing Home, Walsall
The Conifers provides short-term, long-term and respite care services (nursing, residential and palliative) for both men and women over 60.

The Conifers is located in the village of Great Wyrley and is convenient for Cannock and Walsall. There is a regular bus service and major rail and road networks are within easy reach.

Accommodation is offered in two double and 36 single rooms, the majority of which are with en-suite facilities. Communal areas include: two lounges, two dining areas and a quiet room. The home also has a salon for a visiting hairdresser. Floors are accessed via a passenger lift and each floor has an assisted bathroom and shower. Residents are welcome to furnish their room with personal possessions.

The Conifers has a beautifully designed garden for residents to enjoy both from inside and out.

The home offers a variety of activities to suit all tastes and abilities and a co-ordinator is available every morning.

The home has held the Investors in People Award since 2003.

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Care Provided by Conifers Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Whitehouse (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Conifers Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Care £1,000 – £1,200

  • The weekly care fees range from £1000
  • (these prices are only a guideline, please contact Conifers Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Conifers Nursing Home Reviews (47)

Total of 47, showing 1-20
9.5

Conifers Nursing Home has a Review Score of 9.5 (9.519) out of 10, based on 18 reviews in the last 2 years. Over all time Conifers Nursing Home has 47 reviews.

Overall Experience

  • 28
  • 14
  • 1
  • 4
  • 0

Date Published

47
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Review from John S (Husband of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, my wife has had various falls and now dementia. The Conifers was recommended to us and my wife has stayed their for several weeks for respite. I can honestly say, from the office staff to kitchen workers and the laundry lady, the lovely carers. it has helped myself recharge
my batteries for another few months. So all in all you would struggle to find a more friendly day to day caring home.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review. We will pass your kind words on to the staff. Kind regards.


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Review from A R (Friend of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been welcoming and friendly. The staff seem as if they care and nothing is too much trouble.
The home has a lovely atmosphere.

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Review from Linda M (Mother of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy using the Conifers Nursing Home my Mother had a week of respite there she was very well looked after all the staff were so kind to her during her stay.
Kind regards.

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Review from A B (Granddaughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our short experience with Conifers whilst our Nan was bought in for end-of-life care was full of kindness, honesty, and high-level care. The staff always made sure she was as comfortable as possible, treating her with dignity and respect. The girls made us feel welcome and helped us with my two-year-old
son who often liked to meet the residents. If paying, it's more expensive than other homes, so the cost is a little high.

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Review from T A (Husband of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From first arriving and signing in the fire register, the front of house administration office workers are all friendly and competent. Next port of call is usually the carers, cleaners and kitchen staff that I meet in the corridors, again all friendly and busy at their work. The senior nursing staff
are always helpful and competent, knowledgeable about my wife's care requirements and will take on constructive advice from myself who cared for her beforehand. My wife is happy with care she receives and hasn't a poor word to say for any of the regular staff. Her only complaint is the quality of care from agency workers who cover sick leave or absences, they are not well aware of the residents regular requirements.

Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home

Thank you for your positive feedback. I will ensure this is passed onto the team.


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Review from S D (Granddaughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the care and support. Nan's experience previously had an effect on her health and well-being.

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Review from J G (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in the Conifers for over 18 months now and the care is great and very supportive. The staff are welcoming, helpful, and friendly.
I get contact from the home if there are any problems with Mom, her care, or her physical health.

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Review from J H (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of the Conifers since June 2022. In the last 2 years, I have had no occasion to doubt that all her needs are met and that she is treated with kindness. In the last few months since Mum has been deteriorating the staff have gone out of their way to make sure she is comfortable
at all times. As she is nonverbal all her needs are second-guessed by the staff. I have nothing but good things to say about The Conifers.

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Review from Sharon L (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our dad was at the home up to Nov 23. We would have to constantly ask for him to be washed/shaved. He lost weight. The nurse was unapproachable, the management wasn't supportive. Dad had suffered a stroke and couldn't talk, walk or do anything for himself. He was put in front of a TV every day with
no stimulation. He ended up in hospital with Aspiration Pneumonia which according to the hospital was caused by him being rushed or not sat up during his meals. He should've also been prescribed anti-seizure meds but wasn't so went on to have seizures. He died at the home. It was only then when we felt the nurse's support. I have since found out the nurse was under investigation from the CQC for bullying of the staff, residents and relatives. I was shocked to hear the nurse had been allowed to work her notice during this time. I would like to say that the majority of the carers were excellent and the new office manager was also excellent. Please note my review is based on the time my dad was at the home.

Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home

We apologise that we did not meet your requirements at the time. However, since I have been in post, I am working to ensure we have a skilled and organised team.


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Review from A P (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Having had several conversations with different management it still appears that communication between staff is being, or should I say ignored. The food is a concern, both the quality of meat, but more worryingly meals served cold, more often than not. Within the resident's room folder, there is a copy
of set menus over a 4-week period, it reads okay, reality is far different.
The recent rating by CQC is in my opinion correct. Several improvements have been made but nothing is consistent. Lots of basic training needs revisiting frequently, reviewing the practice by management. On the positive the majority of staff are cheerful and do respect the residents.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your time and for leaving us a review, I'm very sorry about your experience. I have passed your concerns onto the management team and if you would like to come and discuss with senior management further please do. Kind Regards Amy


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Review from Michelle A (Daughter-in-law of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely cannot fault the care and empathy given to my father-in-law and ourselves. It was a very short stay; however, he was so well looked after by the staff members and nothing was too much to them. Would recommend it to everyone. It is the staff that make the home so very welcoming and who actively
go above and beyond for the patients as some are not easy to deal with.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review. We will pass your kind words on to the staff. Kind regards.


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Review from Graham B (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent. The staff were excellent. I would highly recommend this home to others and have done. Communication was at times not great, we could have known that items were needed ie toiletries, new cloths (due to weight loss) sometimes we weren't made aware of incidents (small medical/dental
issues). All of this has improved over time though. The last three years have been pretty good.

Reply from Theresa Ingram-Gettins, Home Manager at Conifers Nursing Home

Dear Sir,
Thank you for your review. And thank you for pointing out how the home is improving. I will strive to ensure this continues. I wish you all the very best in the future.


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Review from H L (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the running and the care. They always treated my husband with dignity and respect at all times. Couldn't have wished for him to have been in a better nursing home. Thanks to them my husband is back home.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for your kind words, it was certainly a pleasure to look after your husband and also to see you and the family visiting. We are happy to know you were satisfied with the care here at Conifers Nursing Home. You will both be missed. From all the staff at Conifers Nursing Home.


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Review from Andrew L (Son of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a stressful time in hospital (including Covid), my dad needed rest and care to get him ready to come home. He was treated well and with dignity and the nurses were very caring.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review, we are glad that you felt that your dad's needs were met with dignity and high standards of care.
We will pass your kind words on to the staff.
Kind regards.


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Review from David G (Relative of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't live locally so I am unable to visit my relative as much as I would wish but the staff and management keep me well-informed which is a great comfort to me and communication with my relative is excellent. I have found all staff to be friendly, efficient and caring. My relative is very happy at
Conifers and the care support given to him is excellent. Many thanks to all the staff and management for all they do.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you, we are delighted you are satisfied with the care and communication of your loved one.


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Review from Susan D (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin, I don't feel I have to worry about Dad being safe, well looked after, clean, and fed. The Conifers have a homely warm feel to them. The staff are caring and considerate. I would highly recommend the Conifers Nursing Home to others who want good care for their loved ones.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi Susan,
Thank you for a lovely review. We are happy to know you are happy with the care delivery.


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Review from Ron M (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, personable and understanding of difficult circumstances. Doing 'extra' to support the resident's attitude which cascaded from the management through all of the team.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for your kind words. It was a pleasure looking after your dear wife.


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Review from Elizabeth R (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing advice and care. My mom came after being neglected by a previous care home. Following hospital intervention, she has settled back into her old self with the support and care of all staff. Forever grateful. My mom came in dehydrated, unable to eat or communicate and unable to walk. She is now
doing all these things and has a great quality of life living here.

Reply from Mindhi Kaur, Office Manager at Conifers Nursing Home

Hi Elizabeth
We are delighted to know Mum is finally settled, this means a lot to us and I will be sure to share this review with the staff.


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Review from Robert N (Son-in-law of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently lost my mother-in-law who was a resident of Conifers Nursing Home. She had Alzheimer's disease dementia and had been deteriorating gradually due to her illness. She had been cared for wonderfully at the nursing home and had enjoyed her time there prior to her sudden downturn.
It is
a terrible illness to watch take hold of your loved one but the care, consideration and professionalism of this home made it much easier for us to cope. Knowing she was being cared for so well was a boon to the whole family and the home policies during Covid19 have been exemplary.
We would heartily recommend Conifers Nursing Home to anyone who wishes their loved one to be cared for with dignity, consideration and professionalism and we cannot thank them enough for their kindness and consideration to her and to our family.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Dear Robert,
What a beautiful review, thank you so much for your kind words. I have already shared your message with the staff and they gathered around the staff board to read this, I told them this is down to their hard work so well done to all our staff. It's lovely to be recognised for this difficult job we do. Your mother-in-law was a special lady who made a lot of staff laugh and will be deeply missed. Please keep in touch.


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Review from Paul S (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks so much to everyone at The Conifers, we were so lucky that social services allocated my mum to this home, under extremely difficult circumstances on Christmas Eve of all days! As soon as we went inside it was immediately obvious how clean and comfortable it looked. Mum settled in very quickly,
despite her Alzheimers, and water infection, which can usually upset her if things change. But I've got to say, the staff here are incredible and I'm so, so grateful to know she's cared for and loved as if she's one of their family. Having visited a number of care and nursing homes, I say this is at the top of my list. Well done all of you and a huge thank you.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for a lovely review, reading this means a lot to us. Our staff work extremely hard to ensure your loved ones receive the best care and it takes a few kind words from relatives, friends and professional visitors to show them that they're doing a great job. Thank you once again.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Conifers Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Conifers Nursing Home is calculated as follows: ( (140 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 208 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Conifers Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Kulbir Kandola

Job Title: Registered Owner

Joined: 1986

BSc (HONS)
MA/CQSW
Extensive experience working in local authorities


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Jade Lockett

Job Title: Activity Co Ordinator

Joined: 2020

Creating a creative, fun & happy atmosphere


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Amy Haughton

Job Title: Office Manager

Joined: 2023

An enthusiastic, experienced Office Manager with extensive leadership experience as well as exceptional organizational and planning abilities.


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Jaycee Noon

Job Title: Administrative Assistant/Receptionist

Joined: 2023

I am a well-organized fun individual who can adapt smoothly to any situation, I have over 15 years of Customer Service experience and gained a high level of Administrative work during my working career. I find it is healthy to have a challenge a day and enjoy learning any form of system or process until I am confident and educated! I always remember to start and end my day with a smile.


Frequently Asked Questions about Conifers Nursing Home

What types of Care is Conifers Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Conifers Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Conifers Nursing Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Conifers Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Conifers Nursing Home to the centre of Walsall?

5.5 mile(s) as the crow flies, distance by road may be significantly further.