Conifers Nursing Home

16-18 Johns Lane, Great Wyrley, Walsall WS6 6BY
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9.5 47 Reviews
  • Conifers Nursing Home, Walsall
The Conifers provides short-term, long-term and respite care services (nursing, residential and palliative) for both men and women over 60.

The Conifers is located in the village of Great Wyrley and is convenient for Cannock and Walsall. There is a regular bus service and major rail and road networks are within easy reach.

Accommodation is offered in two double and 36 single rooms, the majority of which are with en-suite facilities. Communal areas include: two lounges, two dining areas and a quiet room. The home also has a salon for a visiting hairdresser. Floors are accessed via a passenger lift and each floor has an assisted bathroom and shower. Residents are welcome to furnish their room with personal possessions.

The Conifers has a beautifully designed garden for residents to enjoy both from inside and out.

The home offers a variety of activities to suit all tastes and abilities and a co-ordinator is available every morning.

The home has held the Investors in People Award since 2003.

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Care Provided by Conifers Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Whitehouse (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Conifers Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Care £1,000 – £1,200

  • The weekly care fees range from £1000
  • (these prices are only a guideline, please contact Conifers Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Conifers Nursing Home Reviews (47)

Total of 47, showing 21-40
9.5

Conifers Nursing Home has a Review Score of 9.5 (9.519) out of 10, based on 18 reviews in the last 2 years. Over all time Conifers Nursing Home has 47 reviews.

Overall Experience

  • 28
  • 14
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  • 4
  • 0

Date Published

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Review from Robert P (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good, also the staff.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for a lovely review.
It was a pleasure looking after you and you will be missed.


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Review from Dawn B (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and has lovely staff. Our dad seems happy to be there. Our dad would not be here now if he had not been moved to Conifers Nursing Home after terrible care from another place. I would like to thank all the staff at Conifers. My mom thinks there could be a little improvement
in the laundry service but everything else is great.

Reply from Paul O'Grady, Development and Delivery Manager at Conifers Nursing Home

Thank you from all the staff at Conifers Nursing Home for your kind words. We are so pleased that we can support your father with his needs.


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Review from T C (Daughter-in-law of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We visited today, Dad is great but growing a beard, we asked him if this is the new look. Apparently not so we searched the room for his electric razor. Found the box and charger but not the razor, have asked the team to find it. Hopefully, he can have a shave soon… please.

Reply from Sarah Edwards, Home Manager at Conifers Nursing Home

Thank you for your review, the contents have been duly noted. We take all comments received very seriously and wish to ensure all our residents and relatives are satisfied with the care provided by the Conifers. Having discussed the review with our Nursing and Care Team we have established that the shaver has been misplaced. We will carry out an intense search for its whereabouts and if this is not located then a new electric shaver will be purchased immediately.


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Review from D R (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made to feel welcome. Home always clean. Residents all look clean and tidy. Staff are always happy to help with issues.

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Review from M L (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly - communication with management is very good. Nursing staff are very good and very helpful.

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Review from Andrew S (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. My mother seems to be improving in her hearing and eating.
Room etc. very clean and tidy.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you for your positive feedback. This means a lot to us to know we are doing our jobs right.


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Review from Steven H (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mom moved into the Conifers Nursing Home I have seen a great change in her, seems more happier now and getting way better care than I could give even with four carers going in. She seems to be eating better as well. She says she sleeps well and her room is nice and staff are so helpful and
nice to talk to.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you, it's an absolute pleasure to look after your mum and we are delighted that you can see improvements in her health and wellbeing. I will share this feedback with the staff.


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Review from Annette B (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, excellent staff, polite.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for your positive feedback. I will share this with the staff.


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Review from A S (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very settled at the Conifers Nursing Home, all her needs are carefully carried out, the food is good and, most importantly, she is happy.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

What a lovely review. Now, this makes us happy to know both resident and family are happy and comfortable with the care delivery.


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Review from E W (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After viewing several homes, I felt confident that my husband would be looked after in a homely situation. I have no great concerns as my husband appears settled.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi, thank you, we are happy to know you are satisfied with the care and your husband is settled at Conifers Nursing Home.


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Review from H T (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father receives appears adequate. He has appropriate use of pressure-relieving equipment. Had a pressure sore when he arrived from a temporary nursing home, this has now healed. He appears calm and settled. The home stuck to visiting rules with Covid. Never seems to wear his own clothes,
although they are all labelled - this is not a great concern. Overall. pleased with the home.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hello, thank you for your review. I have spoke with the laundry staff to ensure the correct clothes go back into the residents room and we apologise for this. We are happy that you are overall pleased with the home. Thank you once again.


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Review from K W (Grandson of Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience at the Conifers Nursing Home is absolutely amazing. I cannot fault anything. The office staff are so kind and caring. Also, Nan gets her medication on time and at regular intervals. The nurses will pop in and out of Nan's room during the day to check up on her. If there are any
issues whatsoever we, as a family, receive updates via phone call. The care team really do care and look after Nan, they keep her clothes clean and looking her best. The activity lady, I cannot thank her enough for all the support and everything she does for Nan and us as a family. She goes the extra mile. The visiting over Covid has been wonderful and well organised. You've all worked extremely hard during these difficult times, keeping Nan safe. Overall, very pleased with the Conifers.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi, what a wonderful review. This means a lot to the staff here and this just shows our hard work pays off. We are privileged to know we have a happy customer.


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Review from Claire P (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say how amazing one of the nurses is and it is a shame to see him go. He has clearly built a rapport with grandad and we have had many conversations all of which have emphasised what a caring person and nurse he is.
All nursing staff have shown care and kindness but this nurse specifically
I feel needs thanking. There is also another nurse whom I speak to a lot and she also shows the same care and compassion and again understands and knows grandad. Grandad has deteriorated rapidly as we know and having nursing staff who truly care around him is reassuring to me as his granddaughter and a nurse.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi, your positive review means a lot to our staff. I will be sure to pass your message on to all the nurses. Thank you.


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Review from L M (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I have been satisfied with the care provided to my mother, the staff have all been helpful and professional in my dealings with them. They have kept me informed of her well-being despite Mum having to be hospitalised on two occasions. It has exemplified the care and compassion the staff demonstrate
on a daily basis. Overall, Mum is very happy and cheerful and settled at the Conifers Nursing Home.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you. We are happy you are satisfied with the care and quality of the care delivered to your mum. We enjoy looking after your mum along with all the other residents. I will share this message with the rest of the staff.


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Review from E K (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is extremely happy in the Conifers Nursing Home - since she has been in there she has been very well cared for and looked after and I know they try and accommodate her every wish. She is very fond of the staff and all members of staff are very friendly and easily approachable.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi,
Thank you for your feedback. We are happy to learn you are satisfied with the care delivery and this means a lot to us. I will share this with the staff. Thank you once again.


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Review from I S (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff I have talked with all very helpful and caring. They explained all the visiting requirements in a clear and understandable manner which put my mind at rest. They are all a very friendly bunch and I am happy to leave my relative in their care.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you for the lovely feedback. I will share this with the staff.


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Review from John B (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and professional. My mom has been at Conifers Nursing Home for 18 months, every time we visit she is clean and comfortable. We are always kept informed of what's going on. We are very happy with how they take care of Mom. Thank you all.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you for the lovely feedback, we are happy to know you are satisfied with Conifers Nursing Home. I will share this with the staff.


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Review from S B (Niece of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has recently been admitted to the Conifers Nursing Home, they have made her feel comfortable by ensuring she is kept warm and she has her own items in the bedroom, making it very personal. Her named nurse and key workers introduced themselves and are willing to help her with all her needs.
We discussed the care plan in full and the kitchen has made a real effort to fulfil her fussy dietary likes/dislikes. Everyone is so welcoming. Price for care is competitive and admin staff helped us in sorting FNC.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you for your positive feedback and I will share this with the staff, we are happy you are satisfied with the care of your auntie.


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Review from Michael O (Resident) assisted by family/friend published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until today (3 days), residential care I would highly recommend the Confers Nursing Home. It needs more adequate washing facilities in the room, e.g. stool to sit on by the sink, particularly a light above the sink - inadequate lighting for shaving. The flush facilities on the toilet (macerator not
adequate) possible blockage.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you for your feedback which will be shared with the staff. We apologise you were not satisfied with the washing facilities, I can confirm a plumber was called in and can confirm the issue with the toilet has now been resolved.


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Review from Susan E (Daughter-in-law of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law was superb. As a family, we can’t thank the staff enough for showing every day that they actually ‘care'. Everyone was helpful, friendly, professional and polite. Nothing was too much trouble - thank you all.

Reply from Mindhi Kaur, Office Manager at Conifers Nursing Home

Hi Susan
Thank you so much for your kind words, it's nice to know you were happy with the service. I will share this with the staff.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Conifers Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Conifers Nursing Home is calculated as follows: ( (140 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 208 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Conifers Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Kulbir Kandola

Job Title: Registered Owner

Joined: 1986

BSc (HONS)
MA/CQSW
Extensive experience working in local authorities


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Jade Lockett

Job Title: Activity Co Ordinator

Joined: 2020

Creating a creative, fun & happy atmosphere


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Amy Haughton

Job Title: Office Manager

Joined: 2023

An enthusiastic, experienced Office Manager with extensive leadership experience as well as exceptional organizational and planning abilities.


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Jaycee Noon

Job Title: Administrative Assistant/Receptionist

Joined: 2023

I am a well-organized fun individual who can adapt smoothly to any situation, I have over 15 years of Customer Service experience and gained a high level of Administrative work during my working career. I find it is healthy to have a challenge a day and enjoy learning any form of system or process until I am confident and educated! I always remember to start and end my day with a smile.